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6.5

Overall Score

Author: Kaitlyn Short

LAST UPDATED: October 7th, 2022

Wells Fargo is a long-time American financial institution, with roots reaching back to the California Gold Rush in the mid-1800s. Wells Fargo was founded in 1852 and opened for business in San Francisco and Sacramento, California. Since then, they have expanded with over 6,000 locations across the United States. The six-horse stagecoach is an easily recognizable symbol for Wells Fargo and dates back to the period of time when Wells Fargo operated a stagecoach line across the western part of the U.S. Wells Fargo is currently the fourth largest banking institution in the United States. Consumers that choose Wells Fargo should remember that they must have a credit score of 550 or higher.

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The Good

  • Loan Terms
  • SBA-Approved Lender
  • Lines of Credit

Loan Terms

Wells Fargo's business loan and credit options are geared mainly toward small businesses, even more so than other banking institutions. Their BusinessLoan™ term loan amounts range from $10,000 to $5 million and are unsecured, meaning they do not require collateral. The repayment terms range from two to six years and interest rates start at 6.5 percent. They also offer a 0.25 percent discount on that rate if a business applicant sets up automatic payments from a Wells Fargo business checking account.

SBA-Approved Lender

Wells Fargo is an SBA approved lender for SBA 7(a) and 504 term loans. Wells Fargo also offers four more types of business loans. Their equipment loan is very similar to a business term loan except that the vehicle or equipment purchased with the loan is used as collateral. The other three types of loans offer higher loan amounts ($50,000 to $500,000), prime-based interest rates, and require commercial real estate as collateral.

Lines of Credit

The Wells Fargo business lines of credit are marketed to both established businesses and new businesses. For businesses that are more than two years old, the credit amounts extend from $5,000 to $100,000 and do not require collateral. For new business, a secured line of credit with a Wells Fargo savings or CD account is available. The interest rates for each of these credit lines is tied to the prime rate.

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The Bad

  • Application Process
  • Fees
  • Missing Information
  • Focuses
  • Reputation
  • Service Area

Application Process

There is a substantial amount of business and personal information needed to complete an application. The needed information includes:

  • The business name, address, phone and fax numbers, and tax identification number
  • The date the business was established
  • Ownership type and the number of owners
  • Annual revenue
  • Business banking account numbers and balances
  • The applicant's name, address, phone number, citizenship, and social security number
  • Annual household income
  • Personal banking account numbers and balances
  • Primary contact information

Fees

For a BusinessLoan™ term loan, as well as an equipment loan, there is a $150 flat documentation fee; however, it can be waived if the business loan is part of a Business Services Package. For secured loans of larger amounts, there are larger closing costs based on a percentage of the loan amount. It is similar for the business lines of credit. There is an opening fee of $0 to $250, depending on the loan amount, with a similar renewal fee each year. For larger lines of credit, the fees are correspondingly larger as well.

Missing Information

Overall, there were several items that Wells Fargo left undisclosed about their loans:

  • APR range
  • Minimum application requirements (credit score, time in business, annual revenue)

Focuses

Wells Fargo focuses mainly on financing for established businesses with a predictable revenue. Startups and new businesses will have a more difficult time finding funding through Wells Fargo.

Reputation

Wells Fargo has a fair number of online positive reviews, but there are many more easily found negative reviews. Most of the complaints are related to excessive or seemingly unnecessary fees and overdrafts. Many complaints also specifically pointed to a lack of reliable customer service in an industry that relies on in-person processes and relationships. However, even some of the negative reviewers acknowledge that the lack of customer service indicates a focus on effective fiscal management; in other words, that Wells Fargo is more concerned with managing its financially responsibly than to catering to customers.

Service Area

Several U.S. states do not have physical Wells Fargo locations, which leads us to believe that you cannot take out of a business loan if you are in one of those states. States without Wells Fargo locations include...

  • Hawaii
  • Oklahoma
  • Louisiana
  • Missouri
  • Kentucky
  • West Virginia
  • Maine
  • New Hampshire
  • Vermont
  • Rhode Island
  • Massachusetts
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The Bottom Line

Wells Fargo is a well-established banking institution that offers financing options to small businesses through a variety of loan and line of credit types. By providing unsecured loan and line of credit options, small business owners have more opportunities to qualify for and secure financing. The company is also an SBA lender, giving both established and emerging businesses the opportunity of apply for and securing SBA loans. Wells Fargo does charge upfront fees for several of the financing options, but the fees for the unsecured and smaller funding sources are fairly minimal while more extensive financing requires larger closing costs. While Wells Fargo has received a large number of negative reviews, they continue to be one of the most prominent banks in the United States. Those who do not apply for business loans from Wells Fargo or other big banks should consider seeking financing through alternative lenders.

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Star Rating

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4.4

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47 Reviews

Review Breakdown

5 grade

64%

4 grade

23%

3 grade

4%

2 grade

0%

1 grade

9%

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Tara Gillispie Hurricane, WV

My very first car loan was through Wells Fargo with a co-signer. I paid off that loan and was able to get my own loan through them later on in life as an adult. Their customer service is exceptional. So when I opened my business I had a hard time trying to decide which company I would need most and Wells Fargo Business blew the rest of them out of the water.

2 years ago Edited July 15, 2022

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James Goodman Silverdale, WA

Wells Fargo has been my family bank since 1996, they have been nothing but fantastic to me. When I was seeking a loan, it was a seamless process, my banker walked me through the process and explained what I was to expect. My interest rate was lower than I expected and I had no unexpected fees like I had with previous lenders. I will stick with Wells Fargo for another 25 years!

3 years ago

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Cynthia Landing Forest City, IL

Wells Fargo gave me a low interest rate business loan to purchase a cargo van for transporting goods for my clothing store their staff were very professional, friendly, and knowledgeable Wells Fargo are doing great things, upon signing the contracts I felt confident completely understood the process yes they were there for me every step of the way I am happy to have been a customer of theirs because of the business loan I received it allowed me to save money on shipments and spend more on merchandise.

3 years ago Edited March 23, 2022

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Ashlyn Elwood Marietta, GA

Wells Fargo business loans have by far been the best value. My company saved almost $4,000 in upfront fees that are usually included with lending costs and appraisals. They are also super great at matching competitor pricing! Their consultants have always been great to work with and I could not be happier.

3 years ago

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cj thor Spanish Fork, UT

Getting our loan was so easy with Wells Fargo...... whenever I had questions their CS team was there to guide me thru and resolve my problems. When I wanted to make extra payments that took me thru the steps with ease. When it was time to pay off the loan..... easy peeze !!

3 years ago

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M. Nielsen South Bend, IN

Had to purchase a new furnace for my business and Wells Fargo had the best rates and customer service to fit all my needs. There terms were competitive and payments fit with my budget. I would highly recommend them to anyone looking for a business loan.

3 years ago

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Demetrace Williams Milwaukee, WI

Wells Fargo has truly helped me as a customer. They go over and beyond. I'm happy to be a Wells Fargo customer. They are always willing to give me the best customer satisfaction. My business loan service has been great. They are easy to talk to and discuss all things business.

3 years ago Edited March 23, 2022

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Ted Johnson Pleasant Grove, UT

I was able to do a business loan with Wells Fargo and they were able to give me a decision quickly, they were able to give me a good rate and they are giving me a discount to have direct deposit and they can be trusted to stand behind the loan.

5 years ago

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thomas Lovin Duluth, GA

I have been a customer of Wells Fargo since 2007. I already trusted them but their loan services are beyond my expectations. They had great customer interactions and helped me right away.

2 years ago

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Erinmarie Xian Seffner, FL

Years back small business loan application was super easy. I did not apply online; it was in [person at a branch nd then directed from there. Respone time was fast and painless.

3 years ago

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Samarra Miller Hialeah, FL

What a great loan experience. I have used other companies before, but never with such efficiency. Online signing, attention to detail and i received my rate in no time this was a wonderful experience.

3 years ago Edited March 23, 2022

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ramesh pothuru Morrisville, PA

best customer service, loan officer visited my office and filled loan application and collected all the documents and processed with in a week and closed the loan at my office. It saved lot of my time.

3 years ago

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gricel valdez Yuma, AZ

Wells Fargo is amazing. The paperwork is minimal and the approval process is fast! You pay for it in fees though. Overall the customer service is impeccable and the people in the branches go the extra mile. Great bank!

3 years ago

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Joe O Hoffman Estates, IL

Wells Fargo employees are knowledgeable, supportive, and quick to react to help in the event of any issue. I would hands down choose them and Jennifer J who helped us out!

2 years ago

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Brianna Munoz Phoenix, AZ

The loan process is complicating enough, but when working with Wells Fargo they make sure to set you up with the right person to help you make the process easy.

2 years ago

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Abi Dallas, TX

I received a loan from Wells Fargo during the pandemic. The process was fast and easy to go through and I got the amount I applied for! I highly recommend!

3 years ago Edited June 27, 2022

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Frank Rivera Boston, MA

Wells Fargo business checking and other merchant services helped streamline my small business cash workflow. Their dedicated customer service team is available 24/7.!

3 years ago

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Tom Pleasant Grove, UT

Wells Fargo is conservative in lending. But, if you have good enough credit to qualify, you will get good value.

6 years ago

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Daniel Eibeck Wayne, PA

I walked into Wells Fargo, and was greeted with a kind smile and friendly attitude. I was very comfortable and got a lot of help!

2 years ago

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Matthew Laney Riverside, CA

I had a loan with Wells Fargo several years ago. The interest rate was fair and their customer service worked with me when I lost income.

2 years ago

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Jerry Cantrell Louisville, KY

My experience with Wells Fargo has been great!! They have great customer service and their technology is extremely user friendly and and helpful!!

3 years ago

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Brittany Mayes

I have had an account with Wells Fargo for over 10 years. The customer service department is always helpful and the app is very user friendly.

3 years ago

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Tiffany Robinson Richmond, VA

I had an awesome time with wells Fargo,when I had an account the people was friendly an very helpful,great service

2 years ago

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JaylenOlivia

They have good customer service and an user friendly website that makes navigating through business loans a breeze.

3 years ago Edited March 25, 2022

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Angie Seguin, TX

Wells fargo is amazing. I love banking with them. The interest rates are reasonable for business loans.

3 years ago Edited March 24, 2022

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Daisy May Minneapolis, MN

I was able to receive a quick loan, I had tried others but, they were helpful, and I paid back quickly.

3 years ago

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Erik Lewis Atlanta, GA

The process was easy. We set down with our business plan with the loan officer. We had an answer in 48 hours.

3 years ago

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Laura Mccall Reno, NV

Wells Fargo was super helpful, their employees made it super easy to get a loan and I'm very happy with the outcome.

3 years ago

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Crystal Connell Denver, CO

Always very helpful. Supply all needed info very thoroughly. Goes out of the way to assist

2 years ago

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Kenny Roberts Tampa, FL

Easy to work with. Everything is customer friendly. Always a great experience.

2 years ago