Bath Planet Logo

Bath Planet

star star star star star_border

5.6

Overall Score

LAST UPDATED: August 22nd, 2023

Bath Planet has offered affordable bathroom remodeling services since 1999. Bath Planet prides itself in quality customer service, clear communication, reasonable prices, and a clean installation process. Bath Planet has dozens of locations across the United States, especially in the eastern states.

Bath Planet specializes in superior bath and shower bathroom products and has earned the Good Housekeeping Seal by the Good Housekeeping Institute. This means that all of Bath Planet’s acrylic products have been tested and have met the rigorous standards. 

Bath Planet offers low monthly payment plans for up to 60 months, and Senior and Military discounts are available.

thumb_up

The Good

  • Services Available
  • Widespread Availability
  • High Product Quality
  • Design Process
  • Gallery
  • Excellent Customer Service
  • Interest In Customer Feedback

Services Available

Bath Planet primarily focuses on baths and showers. It offers the following bathroom remodeling services and products:

  • Full bath remodel
  • Bath to shower conversions
  • Bath or shower remodeling
  • Bath or shower replacement
  • Old shower removal
  • New shower installation
  • Bath and shower wall surrounds
  • Bath and shower liners
  • Bath step-through inserts
  • Bath and shower accessories
  • Replacement of the existing bathtub
  • Walk-in tubs
  • Shower bases
  • Barrier-free showers
  • Shower door and rod replacement
  • One-day remodel for a master bath or small bath

Bath Planet also offers a wide product selection, containing a variety of patterns and colors to help tailor your bathroom remodeling project to your vision.

Widespread Availability

Finding an authorized Bath Planet dealer is easy. With nearly 100 locations across 21 states, homeowners can find access to quality Bath Planet products almost anywhere.

High Product Quality

Bath Planet's products come with the prestigious Good Housekeeping Seal, indicating high quality and durability. The non-porous acrylic is designed to keep your shower and tub clean with resistance to mold, mildew, dirt, and other concerns associated with water damage. Bath Planet's products also come with a limited lifetime warranty (limitations may apply). This warranty can be transferred to a new homeowner if customers sell their house within two years of receiving services from Bath Planet. This feature is a huge plus to homeowners who are planning to sell because the warranty offers added value and peace of mind to potential homebuyers.

In addition, Bath Planet commits to quality product installation. The company pledges to keep homes clean and safe through liability insurance and by ensuring quality installation that lasts a lifetime.

Design Process

Customers can work with Bath Planet's in-house design team to plan their bathroom remodel. This is a great option for homeowners to get a design studio sort of feel. This is a nice bonus if you need some design guidance. Alternatively, customers can use Bath Planet's online tool to design their bathroom remodel. This online design program helps digitally design customers' dream bathrooms.

Start by choosing from that dream soaking tub or the much-needed walk-in shower, and work down through the details, right down to choosing paint colors, grab bars, and accessories, all before committing to the remodel.

Gallery

Most homeowners have an idea of how they want their bathroom remodeled; however, some do not. That’s where Bath Planet’s gallery comes in handy. Not only can customers see what kind of projects Bath Planet has completed in the past, but they can get ideas on what they might like in their home. 

Bath Planet’s website has plenty of before and after photos that give you a good idea of what the remodeling company is capable of. 

Excellent Customer Service

Bath Planet's dedication to customer service begins by initially providing customers with these two design options, as mentioned before, setting the bathroom renovation process off to a strong start.

Bath Planet shows its dedication to customer service by providing good, clear communication at every stage of the remodeling process and responding promptly to questions, concerns, and issues.

Additionally, the installation team promises to be punctual. If they are late, however, customers receive a $100 discount on the services. This is a unique promotion that sets Bath Planet apart from its competitors.

The company's professional bathroom installers strive to maintain cleanliness during an installation and provide quality work from the start of the bath remodeling process to the very end.

Interest in Customer Feedback

Bath Planet asks customers for feedback on the services provided. It takes the feedback seriously because it is committed to a high customer satisfaction level and continual improvement. Bath Planet also has a great friends and family referral program.

If a customer refers someone else to Bath Planet, each person receives a $100 discount.

thumb_down

The Bad

  • Must Ask for Quote

Must Ask for Quote

Pricing information is not readily available online. Interested customers must provide contact information to get a quote. Some sources say the remodel will cost you $6,000–$15,000.

Because renovations span from small bathroom remodels to complete overhauls, the cost variance is too much to list standard price thresholds. Customers should keep in mind that the cost of remodeling service varies greatly on the type of materials, plumbing rearrangements, and overall size of the bathroom.

Customers expressed that they understand the variances of bathroom renovations can make it difficult to deliver an exact quote. However, it would be helpful if Bath Planet could include some general pricing information on the website. That way, potential customers can have a pretty good idea of what they're getting into (financially) before the renovations start.

gavel

The Bottom Line

Bath Planet is an excellent choice when choosing a company for bathroom remodeling. It offers high-quality products that are Good Housekeeping Institute approved, free design help, and excellent customer service.

The majority of reviews on BestCompany.com reveal that customers are generally happy with the quality of the tubs, the professionalism of the company representatives, and the installation process. 

One downside is that pricing information is only available to customers by asking for a quote. However, this is likely due to variations in prices depending on the products and services requested.

There also have been some complaints against the company’s sales team. Some customers felt that the sales representatives were a bit pushy and they felt pressured to make a purchase before they were truly ready. While this is not everyone’s experience — and may just depend on the sales team representative —  it is something to consider before contacting the company directly (especially if you’re not ready to buy and are just looking to get a quote).   

Overall, customers looking for an affordable, quality bathroom remodel should definitely consider Bath Planet. For more information, read some of Bath Planet's reviews below.

Was this content helpful?
thumb_up Yes thumb_down No

Message from

Bath Planet

Our parent company BCI Acrylic, Inc. was founded by Scott Rosenbach and retired cofounder, Tom Barzanty in 1999. Mr. Rosenbach set out to build a turnkey, one-stop shop to meet the growing need for more responsive customer service and greater consistency between manufacturers and dealers in the bathroom remodeling industry. Our trusted brand reassures homeowners that their installation is being handled by authorized and trained local dealers while also being backed by limited lifetime product warranties and professional support. Today the Libertyville, Illinois-based company continues to give consumers peace of mind by providing bathroom remodeling projects of the highest quality.

Our products are made of the highest quality, durable acrylic and are designed to withstand the test of time. Our acrylic products have been stringently tested and evaluated and have earned us the prestigious Good Housekeeping Seal. Bath Planet is extremely proud of this accolade, and we are thrilled that the experts at Good Housekeeping believe in our products as much as we do. They even back up their claim with a two-year limited warranty, meaning the Institute will replace or refund the price paid for any Bath Planet acrylic product that proves to be defective.

keyboard_arrow_up keyboard_arrow_down

Star Rating

3.9

star star star star star_border

144 Reviews

Review Breakdown

5 grade

56%

4 grade

13%

3 grade

6%

2 grade

8%

1 grade

17%

Sentiment Criteria

Value

star star star star_half star_border

Quality

star star star star star_border

Service

star star star star star_border

Trustworthiness

star star star star star_border
cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down
info
bookmark

Featured Review

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Deborah Harris Beaverton, OR

The provide quality products and quality workmanship.

2 years ago

Bath Planet Logo

Reply from Bath Planet

Hi Deborah. Thank you for taking the time to give Bath Planet a 5 star review. We appreciate your business.

Feb. 3rd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Barry Cedar Rapids, IA

Think they are a bit over priced. They did a beautiful job, but for the price that we paid I think there could have been a lot more done. Installation was wonderful, they cleaned everything up.

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Bill

The workers were confident and careful. They were very knowledgeable and thorough.

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Laura Hillsboro, OR

They are the least expensive option. Customer service is very responsive and have addressed all of my questions and concerns in a timely manner. There were a few issues with the remodel the second run around and we're still trying to fix them. I am a little frustrated that it is taking so long.

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Dorothy

It's the best decision I have ever made. I got everything I could possibly need or want. The representative that came and di the measurements was so informative and really knew what she was talking about. The installation people were excellent; they were professional and they got the job done within one day. They were very nice people.

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Rayleen & Michael

Even though it wasn't the cheapest, it was absolutely the best price for that for what I wanted. The installer was friendly and did a good job. Customer service was friendly and timely.

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

George & Patsy

It is top of the line. They came and got it done quickly and did a good job. It was kind of expensive but it is worth it.

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Phyllis

I'm not happy with your salesmen. I feel lied to me and now I'm stuck with what he told me. Everyone else I talked to was nice, the lady I talked to about my problem tried to be helpful and the gentleman that came out did an excellent job.

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Sara Camas, WA

We chose them because we like that they have a lifetime warranty and that the product was easy to clean and we felt like they were the most affordable for what we wanted to do in our bathroom. Everything is working great we haven't had any problems. We love it, it still looks brand new.

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Giau Vancouver, WA

It's horrible experience I will never come back to them again. The contract says about two weeks but it takes about six weeks and it's not completely done.

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Scott

It's turned out exactly how we wanted it to be done. The customer service was wonderful. Installation went in very well. We have been extremely pleased.

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Doug Kelso, WA

Their customer service after the process was done was abominable.

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Jason Vancouver, WA

They are always there and to answer my questions and if there is any issues they come out fix it the same day. They have good service. The remodeling was good. Everything went smooth. We are pleased with how everything turned out. I've got a lifetime warranty so the value is very good.

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Albert

Customer service was very knowledgeable and they explained everything to us about how to use the tub. We when called in regards to an issues we were having, an installer cam out and looked at it and took care of the problem within five minutes and taught us how to take care of the problem if it came about again. It looks really good, everything they did was beautiful.

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Jim Manchester, IA

I find Planet Bath to be a rather wimpy company that would not do anything to help a customer who basically was screwed by their installer. It actually did not fully meet the original specifications that was laid out to us by the sales person and they refuse to come back and solve the issue. It is now causing damage to the area next to the bathroom. The company that was doing the installation were some of the worst people I've ever had come in to my house and work in the thirty years I've lived here. When I called, customer service refused to do anything about the situation.

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Audrey Gresham, OR

The workman was very congenial, they know what they are doing and they were helpful.

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Jackie

I had two bathrooms done. One bathroom was good and the other wasn't.

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Ron Eugene, OR

I felt like what we got wasn't as deep as what we were expecting. The sales person told us that he would come back come by and see our installation after it was completed and all we had to do was call. We have called him twice and he has yet to come by and that was so a little over a year ago when this was done.

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Larry

I think it was a little high priced. It was a beautiful experience, the bathroom is wonderful but I wish they would come back and finish what they started. I thought it was going to be different than what it was. The glue on the bottom is already coming off.

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Dale & Cynthia

They had a salesman at a hardware store and they said they would come out and take a look and that was it I was sold. The man that did the work was courteous and cleaned up his mess. I have no complaints whatsoever.

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Harriet

We needed floor repair and they were right on top of that. They were very efficient, they cleaned up after themselves. It took two days because of the rain or else it would have taken one. Customer service answered all my questions. We are extremely pleased.

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Bill

I have a problem with my door. I would like to have the manufacture of the doors fix them because when you open it, water seeps out the bottom.

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Dave And Joy Longview, WA

We like the product and the service. We are happy with the quality results that we got. They lived up to everything they guaranteed with the workmanship. They were very efficient. He was in and out quickly. Customer service was excellent.

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Diane

I picked up a brochure at the fair grounds and they were very prompt in responding to me. They respond in a business like manner. As someone who owned a business, I did appreciate them staying in touch and setting up the time for someone to come out to give me the bids. It was an expensive investment but it'll last me a very long time. It was all very well done. It is clean and precise and everyone that sees it thinks it's a really remarkable job.

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Wallace

They had the best deal around. They are pretty trustworthy. It still looks good and we have had no problems.

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Anonymous

I love what they do and I love the look of it. They are very easy to work with. Sometimes customer service didn't call me back, but usually they were right on the right there for whatever I needed.

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Velma

It was a really good experience. They do really great work and it turned out beautiful. The price was good.

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Marla

I like their concept of ripping everything down and starting a brand new. Bath planet removed my tub and all of my covering and built a brand new showers for me. They were so easy to work with and the gentleman that came out was so professional and he never stopped working. He did it in a day. It was beautiful. I would highly recommend them.

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Arlene

I am handicapped and I saw them in a home show in Hampton Falls so that's why I went with them to redo my shower. It took them so long; the original projection time was two weeks and it went on for five or six weeks. It was a long period of time for the large amount of money I am spending but overall, I am satisfied with it.

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Eddie

It is good service, workable people, and a nice product. We got way above what we even asked for. We are very satisfied with the product. it is easier to clean. The company ladies I spoke to on the phone were cordial and very helpful. The installers were great, they came back and did a fabulous job.

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Carolyn

Everything was done correctly. Any issues we might have had, they addressed immediately. They were very professional. They kept their word on everything. I wish it was a little cheaper.

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Todd

They've done a lot of work for me before and it just fits. The guys that did the work were very courteous and went out of their way to get things done as quickly as possible. They found and repaired hidden damage that we didn't even know was there.

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Ruben

We had some issues and they have to come back and fix it. It took longer than it's supposed to which made me upset.

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Troy

Everything turned beautiful. The employees were very nice.

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Christina

I like the product. The installer was very professional. I was really happy with what he did. As soon as I called customer service with a problem they came right back out the next day to fix it.

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Doug And Jeannette Vancouver, WA

They had someone quit that does a counter tops and so I'm kind of left high and dry so it's just a lot of unfinished business right now.

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Larry And Eleanor Vancouver, WA

They were very professional and they knew what they were doing. They were in and out.

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

John And Arlene Portland, OR

They have excellent service. I would recommend them to anyone.

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Tricia

Customer service is very responsive and detailed on the whole process. They follow up on the service to ensure that everything that was delivered correctly.

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Wanda

The clean up after the installation was very good.

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Anonymous

When we have a problem, they come out right away. We are very happy with the service offered.

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Laura Sweet Home, OR

They were very efficient and everything works fine. Everyone was very friendly and completed the work on schedule.

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Joann Vancouver, WA

The guys who remodeled the bathroom did it in seven hours. I was bothered that there was a service charge when using a credit card.

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Melissa

I love the work that was done by Bath Planet. They did everything that I asked them to do.

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Garrett,

Everyone at Bath Planet were very professional and clean.

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Vangie Forest Grove, OR

They came in a timely manner and got the job done without leaving a huge mess. I am really impressed with their quality of service and professional manner.

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Jim & Marie

I am really happy with the work done on our shower however it took them two days to complete.

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

William Vancouver, WA

The sales presentation was excellent. The work is absolutely beautiful. The workers were polite and considerate and installed the bathroom with very little disruption.

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Dan And Wilda

The technicians who came out were very punctual and did a very good job.

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Anonymous Milwaukee, WI

Bath Planet had exactly what I was looking for when I needed my bathroom remodeled.

4 years ago