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Bath Planet

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114 User Reviews

8.6

Overall Score

Bath Planet has offered affordable bathroom remodeling services since 1999. Bath Planet prides itself in quality customer service, clear communication, reasonable prices, and a clean installation process. Bath Planet has dozens of locations across the United States, especially in the eastern states.

Bath Planet specializes in superior bath and shower bathroom products and has earned the Good Housekeeping Seal by the Good Housekeeping Institute. This means that all of Bath Planet’s acrylic products have been tested and have met the rigorous standards. 

  • Bath Planet offers low monthly payment plans for up to 60 months. 
  • Senior and Military discounts are available.
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The Good

  • Services Available
  • Widespread Availability
  • High Product Quality
  • Design Process
  • Gallery
  • Excellent Customer Service
  • Interest In Customer Feedback

Services Available

Bath Planet primarily focuses on baths and showers. It offers the following bathroom remodeling services and products:

  • Full bath remodel
  • Bath to shower conversions
  • Bath or shower remodeling
  • Bath or shower replacement
  • Old shower removal
  • New shower installation
  • Bath and shower wall surrounds
  • Bath and shower liners
  • Bath step-through inserts
  • Bath and shower accessories
  • Replacement of the existing bathtub
  • Walk-in tubs
  • Shower bases
  • Barrier-free showers
  • Shower door and rod replacement
  • One-day remodel for a master bath or small bath

Bath Planet also offers a wide product selection, containing a variety of patterns and colors to help tailor your bathroom remodeling project to your vision.

Widespread Availability

Finding an authorized Bath Planet dealer is easy. with nearly 100 locations across 21 states, homeowners can find access to quality Bath Planet products almost anywhere.

High Product Quality

Bath Planet's products come with the prestigious Good Housekeeping Seal, indicating high quality and durability. The non-porous acrylic is designed to keep your shower and tub clean with resistance to mold, mildew, dirt, and other concerns associated with water damage. Bath Planet's products also come with a limited lifetime warranty (limitations may apply). This warranty can be transferred to a new homeowner if customers sell their house within two years of receiving services from Bath Planet. This feature is a huge plus to homeowners who are planning to sell because the warranty offers added value and peace of mind to potential homebuyers.

In addition, Bath Planet commits to quality product installation. They pledge to keep homes clean and safe through liability insurance and by ensuring quality installation that lasts a lifetime.

Design Process

Customers can work with Bath Planet's in-house design team to plan their bathroom remodel. This is a great option for homeowners to get a design studio sort of feel. This is a nice bonus if you need some design guidance. Alternatively, customers can use Bath Planet's online tool to design their bathroom remodel. This online design program helps digitally design customers' dream bathrooms.

Start by choosing from that dream soaking tub or the much-needed walk-in shower, and work down through the details, right down to choosing paint colors, grab bars, and accessories, all before committing to the remodel.

Gallery

Most homeowners have an idea of how they want their bathroom remodeled; however, some do not. That’s where Bath Planet’s gallery comes in handy. Not only can customers see what kind of projects Bath Planet has completed in the past, but they can get ideas on what they might like in their home. 

Bath Planet’s website has plenty of before and after photos that give you a good idea of what the remodeling company is capable of. 

Excellent Customer Service

Bath Planet's dedication to customer service begins by initially providing customers with these two design options, as mentioned before, setting the bathroom renovation process off to a strong start.

Bath Planet shows its dedication to customer service by providing good, clear communication at every stage of the remodeling process and responding promptly to questions, concerns, and issues.

Additionally, the installation team promises to be punctual. If they are late, however, customers receive a $100 discount on the services. This is a very unique promotional that sets Bath Planet apart from its competitors.

The company's professional bathroom installers strive to maintain cleanliness during an installation and provide quality work from the start of the bath remodeling process to the very end.

Interest in Customer Feedback

Bath Planet asks customers for feedback on the services provided. It takes the feedback seriously because it is committed to a high customer satisfaction level and continual improvement. Bath Planet also has a great friends and family referral program.

If a customer refers someone else to Bath Planet, each person receives a $100 discount.

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The Bad

  • Must Ask for Quote

Must Ask for Quote

Pricing information is not readily available online. Interested customers must provide contact information to get a quote. Some sources say the remodel will cost you between $6,000-$15,000.

Because renovations span from small bathroom remodels to complete overhauls, the cost variance is too much to list standard price thresholds. Customers should keep in mind that the cost of remodeling service varies greatly on the type of materials, plumbing rearrangements, and overall size of the bathroom.

Customers expressed that they understand the variances of bathroom renovations can make it difficult to deliver an exact quote. However, it would be helpful if Bath Planet could include some general pricing information on the website. That way, potential customers can have a pretty good idea of what they're getting into (financially) before the renovations start.

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The Bottom Line

Bath Planet is an excellent choice when choosing a company for bathroom remodeling. It offers high-quality products that are Good Housekeeping Institute approved, free design help, and high-quality customer service.

The majority of reviews on BestCompany.com reveal that customers are generally happy with the quality of the tubs, the professionalism of the company representatives, and the installation process. 

One downside is that pricing information is only available to customers by asking for a quote. However, this is likely due to variations in prices depending on the products and services requested.

There also have been some complaints against the company’s sales team. Some customers felt that the sales representatives were a bit pushy and they felt pressured to make a purchase before they were truly ready. While this is not everyone’s experience — and may just depend on the sales team representative —  it is something to consider before contacting the company directly (especially if you’re not ready to buy and are just looking to get a quote).   

Overall, customers looking for an affordable, quality bathroom remodel should definitely consider Bath Planet. For more information, read some of Bath Planet's reviews below.

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Call our recommended rep over at Bath Planet below.

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Bath Planet

Our parent company BCI Acrylic, Inc. was founded by Scott Rosenbach and retired cofounder, Tom Barzanty in 1999. Mr. Rosenbach set out to build a turnkey, one-stop shop to meet the growing need for more responsive customer service and greater consistency between manufacturers and dealers in the bathroom remodeling industry. Our trusted brand reassures homeowners that their installation is being handled by authorized and trained local dealers while also being backed by limited lifetime product warranties and professional support. Today the Libertyville, Illinois-based company continues to give consumers peace of mind by providing bathroom remodeling projects of the highest quality. Our products are made of the highest quality, durable acrylic and are designed to withstand the test of time. Our acrylic products have been stringently tested and evaluated and have earned us the prestigious Good Housekeeping Seal. Bath Planet is extremely proud of this accolade, and we are thrilled that the experts at Good Housekeeping believe in our products as much as we do. They even back up their claim with a two-year limited warranty, meaning the Institute will replace or refund the price paid for any Bath Planet acrylic product that proves to be defective.

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Star Rating

4.2

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114 Reviews

Review Breakdown

5 grade

62%

4 grade

14%

3 grade

8%

2 grade

6%

1 grade

10%

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Featured Review

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Deborah Harris Beaverton, OR

The provide quality products and quality workmanship.

5 months ago

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Reply from Bath Planet

Hi Deborah. Thank you for taking the time to give Bath Planet a 5 star review. We appreciate your business.

Feb. 3rd, 2021

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Bruce and Debbe Erickson

The three workers were OUTSTANDING, , put down rugs to walk on , had mask on , answered questions we had , the final product and clean up was Great, thank you VERY much

6 months ago

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Reply from Bath Planet

Hi Bruce and Debbe! Thank you for giving Bath Planet a 5 star review. We appreciate your business and will pass on your feedback to our installation crew.

Jan. 30th, 2021

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Lee Kerrville, TX

Was told there would be a final inspection. Never heard from any one after installation! Was told by salesman that if we still wanted a bath seat he would bring one at final inspection.

2 months ago

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Lowell

My husband and I did a good three years of research and everything on who would be the best people. We also went to a home show in our area and we took a lot of information and then we finally decided on who would be the best and Bath Planet gave us the best results on what we want it. We had a small problem with some of the caulking coming out and they were right here the next day. The job was perfect and it was beautiful. It stands up to what they guarantee. The customer service was very friendly. They were on time and they got the work done immediately. If they had anything that they needed to resolve, they were right there. The work was quality and the product has not failed except that one problem but everything else we've had it for a good year and we have nothing but happiness with it.

2 years ago

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Shauna

The owner was very responsive and the installer was equally as responsive. Both care about the customers and the work they do. They take the time to listen and have the discussions. They don't come in with their designs and their ideas. It was very much a collaborative effort. They were able to meet all of our objectives. They've put in everything that we wanted done and they were able to get it done timely. They're very personable and easy to be around. They're good with dogs. That might sound silly but as a dog owner and for someone who's in and out of your house, they're very respectful of your property and your pet.

2 years ago

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Cindy

The job was fantastic. It was just a good job and quite clean. We had a particular instance with our house. Our house was built in '95 and the plumbing was so jacked up they didn't know if they would even be able ot get the walls on so they ended up bringing in a master plumber and all the piping was updated for no extra charge. It took a little bit longer because of that mess but they were able to clean up after themselves. They were polite and we didn't have to worry about them coming and going. I was completely comfortable with them in our house and we even had follow up with the salesman that came out and talked to us and from the company itself within a couple of months later just to make sure everything was fine. We are still happy with the work and it's been two years now.

2 years ago

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Nancy And Steve

The representatives were very courteous when they came. The young man that did the work was very clean and meticulous about everything that he did. I was quite impressed with the workmanship. He explained things that they installed. We were kept informed on what was going on and they were very personable. The person that came in was very informative and asked lots of questions to see what we were interested in and did what we wanted. For dealing with the company, they were very cooperative and we've had no errors. There was no waiting period and not delays or anything. It was done in the time span that they said it would be and everything went smoothly.

2 years ago

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Kathryn Marmion Grand Rapids, MI

After our tub to shower conversion we had one small issue to resolve with the company….3 months ago. Despite weekly, then daily, phone calls and a few emails to try to resolve this issue, we have not heard back even once. Now we have another issue that we’d like to schedule someone to fix but we do not hold out ANY HOPE of getting anywhere with this company. If you’re considering Bath Planet for your remodel, the price will lure you in but the follow up will make you want to tear your hair out.

4 weeks ago

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Jonathan J LaNasa Corpus Christi, TX

Professional and did not try to force us to buy anything, also helped with getting us to our budget

2 months ago

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Reply from Bath Planet

Hello Jonathan, Thank you for the 5 star rating! Pleasure doing business with you. Happy to hear we were able to help you remain in budget while still getting a great looking bathroom! Thank you in advance for any future referrals you may bring our way! - Bath Planet Corporate

May. 19th, 2021

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Linda & Steve Schaffner Sandpoint, ID

All the employees that we talked to at Bath Planet were very helpful. The two people that we had the most contact with were our project manager, Cindy, and installer, Matt. They both were wonderful to work with and the end result was 2 beautiful bathrooms. We recently had a couple of minor issues. We contacted Bath Planet and they corrected the problems in a satisfactory and timely manner. We definitely would recommend Bath Planet for bathroom remodeling.

2 years ago

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Reply from Bath Planet

Thank you for your business. We are glad to hear your are happy with your new bathtub or shower.

Jan. 8th, 2021

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Bonnie & Louis

I felt they were very professional and courteous. The person who was during the remote installing was very professional. He knew what he was doing. He caught situations that could have been a disaster. It was a good experience all the way around from the very beginning from the initial call to the final installation. It was extremely professional and courteous.

2 years ago

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Stephen

They did everything they were supposed to do in a timely manner. They did an excellent job. The only thing I can think of is when they put in the shower, one of the things they put in is my grab bar. It's gotten lose now and bobbles back and forth and I'm afraid it might get pulled out of the wall. The customer service was very helpful, courteous, and very polite.

2 years ago

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Jerry

They gave me a lot of support. Every time I called in to ask a question, they were right there with the answer. If they needed to find the answer, they did that and it was just an easy process all the way through. The gentleman that did the installation was very pleasant, thorough, and clean. The job was done when they said it would be done and it started when it was supposed to start.

2 years ago

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Diane

I picked up a brochure at the fair grounds and they were very prompt in responding to me. They respond in a business like manner. As someone who owned a business, I did appreciate them staying in touch and setting up the time for someone to come out to give me the bids. It was an expensive investment but it'll last me a very long time. It was all very well done. It is clean and precise and everyone that sees it thinks it's a really remarkable job.

2 years ago

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Albert

Customer service was very knowledgeable and they explained everything to us about how to use the tub. We when called in regards to an issues we were having, an installer cam out and looked at it and took care of the problem within five minutes and taught us how to take care of the problem if it came about again. It looks really good, everything they did was beautiful.

2 years ago

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Jenny Tedoldi

Ken M team replaced our damaged bathtub with a new shower with glass door. Service and punctuality were great, and the installation team was professional and thoughtful. We had a great experience before and after the installation.

2 years ago

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Reply from Bath Planet

Thank you for your business and the 5 star review, we appreciate it!

Jan. 8th, 2021

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P. Hansen Kingston, ID

Very professional, very efficient, outstanding product delivered exactly as promised. No high pressure and patient for us to make our decision. The cost was significant but feel it was warranted for an outstanding product that increased the value of our home.

2 years ago

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Reply from Bath Planet

Thank you for your business. We are glad to hear your are happy with your new bathtub or shower.

Jan. 8th, 2021

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Kathy

They did everything they said they would do. And they gave me everything they told me they would give me with the work and service. I was very pleased with the timeliness of the work. They are a efficient, honest, and fast acting company. They give you a time frame and they get things done within that time frame and they don't make excuses.

2 years ago

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Kerry

The customer service answered the questions pretty clearly. I like the shower but there are a couple of problems about the seal on it that they had to come back. With the amount of money that I spent, I think that should not have happened.

2 years ago

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Greg

They were very prompt and very neat. They did one heck of a neat job. They got it done in record time. It was my wife's bathroom and she's happy and I'm happy. We might be getting a new place and they are going to be the first people I call.

2 years ago

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Gloria

There was only one thing that they should have asked me and they did not. It was where they should put the bar because the bar is too high and I've got to be really careful when I get in the shower because the bar is way too high. Otherwise, it's very good.

2 years ago

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Sue Dike, IA

They came in, they did their job, they did a good job, and I like the results. It's what I wanted. I don't think it's necessarily Bath Planet, it's just they're all very expensive. They weren't the cheapest but I liked the guy that represented them. He was very knowledgeable and very helpful.

2 years ago

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Winnie

The product was very good, their installation was fast and clean, and the workmen were very courteous and skilled. The quality was very good. We're satisfied with it. It's only been a little over a year since we've had the product and so far it's holding up very well.

2 years ago

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Eddie

It is good service, workable people, and a nice product. We got way above what we even asked for. We are very satisfied with the product. it is easier to clean. The company ladies I spoke to on the phone were cordial and very helpful. The installers were great, they came back and did a fabulous job.

2 years ago

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Marla

I like their concept of ripping everything down and starting a brand new. Bath planet removed my tub and all of my covering and built a brand new showers for me. They were so easy to work with and the gentleman that came out was so professional and he never stopped working. He did it in a day. It was beautiful. I would highly recommend them.

2 years ago

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Dave And Joy Longview, WA

We like the product and the service. We are happy with the quality results that we got. They lived up to everything they guaranteed with the workmanship. They were very efficient. He was in and out quickly. Customer service was excellent.

2 years ago

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Harriet

We needed floor repair and they were right on top of that. They were very efficient, they cleaned up after themselves. It took two days because of the rain or else it would have taken one. Customer service answered all my questions. We are extremely pleased.

2 years ago

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Jason Vancouver, WA

They are always there and to answer my questions and if there is any issues they come out fix it the same day. They have good service. The remodeling was good. Everything went smooth. We are pleased with how everything turned out. I've got a lifetime warranty so the value is very good.

2 years ago

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Sara Camas, WA

We chose them because we like that they have a lifetime warranty and that the product was easy to clean and we felt like they were the most affordable for what we wanted to do in our bathroom. Everything is working great we haven't had any problems. We love it, it still looks brand new.

2 years ago

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Laura Hillsboro, OR

They are the least expensive option. Customer service is very responsive and have addressed all of my questions and concerns in a timely manner. There were a few issues with the remodel the second run around and we're still trying to fix them. I am a little frustrated that it is taking so long.

2 years ago

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Dorothy

It's the best decision I have ever made. I got everything I could possibly need or want. The representative that came and di the measurements was so informative and really knew what she was talking about. The installation people were excellent; they were professional and they got the job done within one day. They were very nice people.

2 years ago

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Steve O’rando San Antonio, TX

Install was quick, we had one problem after installing but warranty fixed it!!!

2 months ago

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Reply from Bath Planet

Hello Steve, Thank you for the 5 star rating! Pleasure doing business with you. Thank you in advance for any future referrals you may bring our way! - Bath Planet Corporate

May. 19th, 2021

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Nancy Shull Hillsboro, OR

The insert is beautiful and woks great, need to pay attention to what on the other side of the walls before starting the job, but great guys

5 months ago

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Reply from Bath Planet

Hi Nancy. Thank you for taking the time to give Bath Planet a review. We appreciate your business and will pass your feedback along to our local dealer.

Feb. 3rd, 2021

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Lance Clawson Vancouver, WA

The installers were friendly, informative and efficient. The tub was identical to the one replaced but this one was properly installed.

6 months ago

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Reply from Bath Planet

Hi Lance! Thank you for giving Bath Planet a 5 star review. We appreciate your business and are glad to hear that you are happy with your new bathtub.

Jan. 30th, 2021

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Christine Munson Yakima, WA

I received an email from you requesting my opinion on how my bath planet experience went. Quite honestly I was disappointed in how things turned out. What the salesman and I went over and decided on and what the installation process actually used was not the same. I ended up with a nice shower however it was smaller than what my expectations were and the doors that I was told I could have I was then told I couldn't have because the sales representative had misinformed me so I had to go a different route.The rain head shower has a constant drip which when I called and talked with a representative at Bath planet I was told that was just what it did. When I signed the final initial paperwork stating that the work was completed correctly I wasn't actually at home when that was presented, I was at work and my son brought me the paper stating that the installation man needed to have them initialed and signed so he could proceed with his next job and I didn't get to have a say in how it finally turned out. For the amount of money that I spent on this I wish it would've gone differently and every time I shower I wish that I had more room but it is what it is and I doubt that anybody will do anything to change it for me.If i had it to do all over again with the things that went wrong I would have made the necessary changes before the installation and I would be enjoying a bathroom shower that I really look forward to using every morning! On a better note the installer was an extremely nice man who tried really hard to make things work for me and really his hands were tied I appreciated how much he tried to make it work like I wanted it to be it wasn't his fault he was the guy in the middle. Respectfully, Christine Munson

2 years ago

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Anonymous

The salesperson was very good and very professional. So far I haven't had any problems with our product. I've been to their showroom to ask questions which we answered. The guy was very professional.

2 years ago

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Mary

They did a great job but I needed to call and ask a question about the care of my service and everything and I made two phone calls and they never got back to me and I left messages. The work was great. There's just a couple places they did that didn't stay on the line. There's not been any leaks.

2 years ago

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Brian & Jennifer

The customer service was pretty helpful when you call them. Their salesmen made an error in their delivery schedule. That was the only problem I ever had with them. The isntaller of my shower was all customer. There was no standard size to it at all and they made everything here on site and did a great job.

2 years ago

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Donna

The customer support was very helpful, knowledgeable, and accomodating. They did exactly what we needed and it turned out great. The installer was very helpful, knowledgeable and gave me some good suggestions.

2 years ago

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Anonymous

I was at a home show and their representatives were very inviting and gave me a good spiel. They will make sure the product is fitting to the customer. I am absolutely in love with how it turned out. The sales rep that came to the house was a bit intimidating though.

2 years ago

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Larry

The installers were awesome. They were really good and they did a great job. They did everything professionally and they made sure that I was very happy with the final product.

2 years ago

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Christina

I like the product. The installer was very professional. I was really happy with what he did. As soon as I called customer service with a problem they came right back out the next day to fix it.

2 years ago

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Carolyn

Everything was done correctly. Any issues we might have had, they addressed immediately. They were very professional. They kept their word on everything. I wish it was a little cheaper.

2 years ago

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Todd

They've done a lot of work for me before and it just fits. The guys that did the work were very courteous and went out of their way to get things done as quickly as possible. They found and repaired hidden damage that we didn't even know was there.

2 years ago

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Dale & Cynthia

They had a salesman at a hardware store and they said they would come out and take a look and that was it I was sold. The man that did the work was courteous and cleaned up his mess. I have no complaints whatsoever.

2 years ago

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Phyllis

I'm not happy with your salesmen. I feel lied to me and now I'm stuck with what he told me. Everyone else I talked to was nice, the lady I talked to about my problem tried to be helpful and the gentleman that came out did an excellent job.

2 years ago

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Rayleen & Michael

Even though it wasn't the cheapest, it was absolutely the best price for that for what I wanted. The installer was friendly and did a good job. Customer service was friendly and timely.

2 years ago

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Beth Castillo San Antonio, TX

Great work in a timely manner with awesome customer service

2 months ago

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Reply from Bath Planet

Hello Beth, Thank you for the 5 star rating! Pleasure doing business with you. Happy to hear we were able to complete the project on time. Thank you in advance for any future referrals you may bring our way. - Bath Planet Corporate

May. 19th, 2021

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Debbie

They got the job done in one day and it's beautiful. The guy that came to my house was very nice and the one that put the shower in was also very considerate and nice.

2 years ago

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George & Mary

We didn't get some responses from the warehouse for things. The installation was done very well. Overall we're pleased with the installation and other than some of the communication issues, everything went well.

2 years ago

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