Wells Fargo

I am complaining here because I was ordered by an ECMO not to complain to Wells Fargo. I have been a customer of Wells Fargo for 38 years with my account preference mailing address a P.O.BOX. and do not call me. The first 35 years went fine with satisfaction but 3 years ago the problems started to me and to most of Wells Fargo's customers as you can recognise from the complaints online, most of the complaints are 3 years old or less. My problem strat 3 years ago when Wells Fargo contracted their customer service to a 3rd party called the Enterprise Complaints Management who hired a 4th party independent contractors labeled ECMOs to deal with the complaints from the comfort of their homes without any supervision and not under the Wells Fargo's management. Since then, Wells Fargo start sending their mail to my resident and not to my P.O.BOX. mailing address and they start calling me to my home, work and cell phone constantly in violation of my privacy rights, my civil rights, my account preference, the laws and the regulations. I filed a complaint every time I received from Wells Fargo mail to my resident and phone calls. In each complaint I requested Wells Fargo to stop sending their mail to my resident and to stop calling me and to direct their mail to my mailing address. I agree with the rest that the ECMOs do not tell the truth, this is why I requested Wells Fargo to have all the communication with me in writing by mail or Email to document the misleading information provided by Wells Fargo. and this is why the ECMO prefers to contact the customers by phone so their lies will not be documented. In the last 3 years I filed to Wells Fargo more than 250 complaints (100 over the phone and 150 in writing) but all the 250 complaints were closed by the ECMOs without providing a solution to this issue. On Jan 18, 2024, I received a letter from the Enterprise Complaints Management signed by an ECMO by the name of JAMIE H. (if the name is true) Who ORDERED ME IN WRITING to stop complaining to Wells Fargo About this issue even if they did not provide a solution and this JAMIE H. in writing falsely blamed the US. Patriot Act for the inability of Wells Fargo to direct their mail to my mailing address and this ECMO JAMIE H. in writing falsely blamed the US. Patriot Act for the inability of Wells Fargo to stop sending their mail to my resident and This ECMO JAIMIE H. in writing falsely blamed the US. Patriot Act for the inability of Wells Fargo to stop Calling me. They put all the blame on the US Patriot Act and not on Wells Fargo. Also, this ECMO JAMIE H. acting like a dictator ORDERED me in writing to stop complaining to Wells Fargo and ordered me to go complain to the US. Government about this issue. The ECMO are getting paid to solve the issue of the customers and bring it to satisfaction but those ECMO are aggravating the issues by asking the customers to stop complaining because this silence would be to the satisfaction of the ECMO and not the customers. the customers are having an issue which will not disappear when they do not raise their voice and complain. The ECMO wants to MUTE the customers and bring them to silence about their issues so the REAL WELLS FARGO MANAGERS do not know about the unsolved complaints and will not know that the ECMO are not capable to investigate the customers issues and are not capable to provide solutions. Now it seems that Wells Fargo is paying for the ECMO to act as dictators not to solve the issues. The US. Department of Treasury contradicted the Statement of the ECMO about the US Patriot Act and about the Government responsibility for this issue. After the letter I received from the ECMO JAMIE H. I recommend that the Enterprise Complaint Management Office (ECMO) change their name to the Enterprise Complaint Dictator. ECMD. Remark: here are some of the descriptions of the ECMOs Duty as posted in the employment ad by the Enterprise Complaints management office. Read it and be the judge if the ECMO are doing their duty which they are getting paid to do or what they are doing is wrong. The Enterprise Complaints Management Office (ECMO) plays an integral role in having an enterprise view of our customer concerns, identifying risks in a timely manner, providing enhanced reporting capabilities at the line of business and This Office includes four main functions: Executive Complaint Operations, Data Analytics and Reporting, Operational Risk, and Complaints Shared Services. Together these teams focus on capturing, researching, and resolving customer dissatisfaction; executing deep root cause analysis; and proactively identifying continuous opportunities that are engineered to improve our customers’ experience and drive out dissatisfaction.

My mother passed away in 2013 and my father in 2018. I stepped in to mother's roll as finance keeper when she passed and, of course, inherited the remainder of the finance situations after my father passed. I had to do business with several banks and credit unions and the worse above all was Wells Fargo. Their customer service was horrible from day one. I begged my father to move his money but being over 90 years old, he was comfortable with everything mother set up so there were no changes made. For 3 years now I've been trying to get Wells Fargo to STOP taking federal taxes out of my father's IRA which I allowed to continue to be deposited in a savings account on a monthly basis just as it always has been. What part of "I'm disabled" do you think the powers that be at Wells Fargo don't understand. I can't drive, can't walk without a walker, certainly can't stand (even with the walker) for any length of time, have no energy and can't walk very far even with the walker. You should see me trying to get in and out of a vehicle. I even had to buy a new one when my health started failing because I couldn't easily (if at all) get in and out of any of the three we already had. Yes, Wells Fargo knows all of that but they continue to tell me I have to come to the bank to sign the paperwork and get done what needs to be done. I bet the IRS isn't happy I continue to file for my father every year in order to get the money back. I have visited 5 bank locations (all Wells Fargo) before my health got so bad and gave EVERY one of them a copy of my mother and my father's death certificate. Guess what, every time I call they tell me they are not on file and I'll have to give them an original, not a copy. The State doesn't issue those for free either. I've never personally done business with Wells Fargo and as soon as I can figure out what to do to get my father's money out of there, I won't look back. Trust me.

I haven't had any accounts with Wells Fargo, but have had to deal with them for work. They were always so difficult to work with - from general customer service all the way to their legal team. It took a long time to get anyone on the phone or to respond to emails or court orders. I've been in a couple of branches and the tellers were friendly and that's about it. I find it bizarre that this mentality crosses multiple departments and branches that I've had to deal with - it seems like a company wide theme.

I was originally with First Security bank and absolutely loved them. I had them for years. But about 20 years ago or so they were purchased by Wells Fargo. I stayed on for awhile, but noticed a huge change in the quality of my service. I ended up closing my account and going with a local bank. I do not like their customer service, and did not like their fees.

We opened a business account at Wells Fargo several years ago. We sold a piece of property and they would not let us deposit the check. They said the paperwork we used when we opened the account was no longer valid. They wanted us to open a new type of account. We went to a couple other branches and one of them allowed us to deposit our check. We will be closing the account and taking our business elsewhere.

Their customer service was good. Just that if you made a purchase that they think is not you…they will cut your card off and you not know nothing about it! I was in the grocery store and had over 250.00 and my card was cut off because I ordered something off my Amazon account. Embarrassed and ridiculous.

Ive been with wells fargo for more then 10 years,and ive told myself for 10 years that im fed up with wells fargo,custome service is terrible,the bank has been linked to fraud and settled with their victims.The continue to mess up my account and force me to check my account and balance several times a day.Im looking for another bank now.

When we traveled to Japan with exchanging money and such a weird transaction with us losing 700 dollars. It took over a year to figure it out and it was our word against the banks. Long process and they were not very willing to help.

Where do I begin? How about 5 years of fighting them for screwing around with my business account, signing me up for services I never requested. How about the way they predate mortgages? How about how they treat the customer? I can do this all fucking day. And the only reason I stay with them is the atm convenience.

You don't have to search long at all to find numerous terrible reports of Wells Fargo's shady business practices regarding both its lowest-tier employees and its customers. It seems they are in the news frequently, and I will continue to boycott this bloated, unethical institution indefinitely. Some companies deserve to fail.

I've never had a good experience with this bank. From opening the account, to extraneous fees, to exchanging currency, all the way to closing my account, there were always unexpected and seemingly baseless issues.

Wells Fargo is a horrible bank!!!! They don't care about their customers at all!!!! They're extremely selfish and they enjoy screwing their customers as much as possible!!!!!

I am charged service fees constantly! NOT ACCEPTABLE! However, the tellers in the banks in Yorktown, Va are very friendly.

They are are horrible l have had several problems with this bank . And when I closed my account l still had issues with them.

They are crooked to the core! I had them make themselves my beneficiary on my 401K when I was transferring it. Without my knowledge!!

not helpful, not trustworthy. they would not even do a notary because my form did not meet their standards but it was from my daughters university

High interest rates with a sketchy company history. The minimum for car loans is high, and even worse rates for personal loans. Also, fake bank accounts? C'mon guys.

Wells Fargo has bad service. It also has bad, negative interest rates and their debit card is useless

they opened a n escrow account without permission or reason--It took me six months to have the problem fixed

I've had my account for more than 20 years and keep a balance of over $2,000. They still charge for everything.

I have never had a good experience with Wells Fargo. I will never bank with them again. They also screwed my Dad & brother.

Their technology is behind the times. Their investment department is not very knowledgeable.

Fees, fees, fees and more rip off fees. I won’t ever trust Wells Fargo with my money.

Doesn't help me with my needs when I ask to have a family member added to my account

They have declinewd three (3) recent purchases even tho' suffieient funds were in my account.

They stole my 401k, and lost a class action, but I wasn't even offered a dime.

They are more expensive and they nickel and dime you for everything.

Numerous hidden fees, slow to respond to inquiries or actually resolve issues

Love to add in fees as mich as they can. They also have horibke customer service

Not trustworthy. Us customer for own satisfaction.

Bad service, rules that make it difficult to bank

They don't give you the personal touch and help