Wells Fargo Logo
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240 User Reviews

8.2

Overall Score

Wells Fargo, founded in 1852, offers a variety of services including personal checking and savings accounts, credit cards, investment services, and mortgage products.

With more than 7,200 branch locations and more than 13,000 ATMs, Wells Fargo has the largest physical bank presence in the nation, in addition to offices in 31 countries, and convenient online and mobile banking services.

Continue reading for a full review of this bank, and Wells Fargo reviews from real customers.

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The Good

  • Variety of Banking Services
  • Easily Avoid Checking Account Fees
  • Free Money Transfers
  • Large ATM Network
  • Online Banking and Mobile App
  • Customer Reviews

Variety of Banking Services

Wells Fargo offers a wide variety of personal banking products and other services:

  • Checking account
  • Savings account
  • Certificate of deposit (CD)
  • Loan products (personal loan, mortgage, auto loan, student loan)
  • Credit card options

In addition, Wells Fargo provides small business products including checking and savings accounts, lines of credit, business loans, and credit cards.

Easily Avoid Checking Account Fees

Wells Fargo's Everyday Checking account is a popular choice for personal banking in the industry, and can be opened with a $25 deposit.
The account does include a $10 monthly service fee, but Wells Fargo provides customers with multiple options for avoiding the fee:

  • Maintain a $500 minimum daily balance
  • $500 or more in direct deposits
  • A linked Wells Fargo campus ATM or Campus Debit Card
  • Primary account owner is 17–24 years old

Free Money Transfers

You can easily transfer money between your Wells Fargo accounts with no charge. You can even transfer money to accounts at other financial institutions for free.

Large ATM Network

Wells Fargo has upwards of 13,000 ATMs nationwide, making it much easier to withdraw or deposit cash from your accounts.

The bank also has more than 7,200 branch locations nationwide, allowing you to speak with a banker and manage your accounts as needed.

It is important to note that Wells Fargo does charge an out-of-network ATM fee of $2.50.

Online Banking and Mobile App

Wells Fargo offers convenient online banking mobile banking services. The bank also offers a service called the Smarter Credit Center. This center enables customers to do the following:

  • Establish credit
  • Improve or rebuild credit
  • Manage debt
  • Explore options to meet borrowing needs

You can also transfer money between accounts online and in the mobile app.

Customer Reviews

Wells Fargo reviews are mixed. The majority of customers award the bank 4 or 5 stars, but approximately 35 percent of reviews are 3 star or below.

Positive reviews most often outline great customer service and convenient banking with the Wells Fargo mobile app. In addition, many customers mention that they have banked with the financial institution for years and have multiple accounts which they are happy with.

Negative reviews most frequently comment on frustration with high fees on simple banking services.

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The Bad

  • Low Savings Account APYs
  • High Minimum CD
  • Banking Fees

Low Savings Account APYs

The Wells Fargo Way2Savings Account offers a 0.01 percent APY, which is much lower than APYs offered by many other banks.

High Minimum CD

Wells Fargo also has a higher minimum CD of $2,500 compared to other banks. Customers must wait until their deposit matures unlike some banks who allow customers to withdraw their deposit early with no penalties.

Banking Fees

Wells Fargo has many banking fees for checking accounts which include:

  • Opening account fee — $50 if you open on site. Over the phone or online it would be a $25 opening fee.
  • Maintenance fee — $10 per month unless you have a $500 total deposit or use your debit card for 10 transactions.
  • Overdraft and returned items fee — $35 for each overdraft fee.

A high number of fees is a common customer complaint in reviews.

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The Bottom Line

Wells Fargo provides a variety of banking products and services to help consumers manage their money, including the popular Wells Fargo Everyday checking account and Way2Savings account. These accounts have a number of fees, but you can easily avoid the checking account monthly service fee by meeting some specific criteria.

The bank is known for its customer service and offers 24/7 customer service. Wells Fargo has thousands of branch locations across the nation, making it easy to speak one-on-one with a banker if needed. In addition, you can easily manage your banking either online or through the Wells Fargo mobile app.

Customer reviews are mixed. While many customers praise the company's customer service, other customers express dissatisfaction with their Wells Fargo banking experience, most frequently mentioning being charged too many high fees.

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Star Rating

3.7

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240 Reviews

Review Breakdown

5 grade

39%

4 grade

25%

3 grade

15%

2 grade

10%

1 grade

12%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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NM Alto, NM

I've been a long time customer of Wells Fargo, but feel their service continues to slip. I recently needed assistance from my local branch, but they told me the branch manager was too busy to call me back that week. I understand they have higher priorities, but if one of my 20+ year customers needed some documentation I would atleast call them back. Disappointing because I've done a lot of business with Wells Fargo over the years.

1 year ago

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John Burnside Colorado Springs, CO

My wife and I used Wells Fargo for a home business account but moved on after they charged fees for everything single service they offered. They had decent service but they expected to be paid by you for using your money. Glad I left before they got into so much trouble with the Fed for opening up fraudulent bank accounts in customer's names in order to boost their quotas. Very dishonest!

2 years ago

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Michael Taylor Long Beach, MS

until recently i had no issues with this company but recent changes in the way they handle retirement accounts has made it extremely difficult to do business and when you call have to work thru several people before i get to someone that knows what they are doing.

1 year ago

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Melissa Carreno Mesa, AZ

I haven't been impressed with Wells Fargo banking or how difficult it is now to accomplish any transactions in the bank, over the phone, or online. Hopefully i don't regret banking with them. Luckily this is my secondary account.

2 years ago

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Jacinda E Sandy, UT

I was added to my husbands Wells Fargo bank account when we got married and I have not been too impressed. We are not world travelers and stick in the same area most of the time. A lot of their features seem like they would be great for big companies or people that travel a lot. Not so great for your everyday average Joe.

3 years ago

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Kimberly Bronson Idaho Falls, ID

Have been very disappointed with their hidden fees I find on my statements recently. Been with them for 13 years and suddenly fee’s start popping up that never exited before. They apologize and say they will fix it every time I go in but really....after 4 years of monthly calls. I am switching banks.

3 years ago

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Tara Beckert Saratoga Springs, UT

Wells Fargo involved way too many fees for my liking. The staff I interacted with were always professional and helpful but they tried to sell me on their services every time I went in. Overall helpful staff, but too many hidden fees for me to stick with them.

3 years ago

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Derek Heiner Centerville, UT

I've had an account with Wells Fargo for a long time and I've liked their friendly staff and how easy it is to use their services. I feel like their rewards program isn't helping me very much, or at least as much as they claim they will.

3 years ago

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Andrea Smith Idaho Falls, ID

I purchase our mortgage, so they are now our mortgage lender. I initially found them difficult to deal with, but I have since found ways to handle things online in a way that works. When I have been in to the branch, they are understaffed and slow, and not very professional. I have family members who have worked for Wells Fargo and left before the the legal issues came out in the news, but those problems with their management still affect how much I trust Wells Fargo in general.

3 years ago

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Jefferson Farmer Provo, UT

Wells Fargo is alright. It sure doesn't make me feel the greatest with all of these scandals coming out regarding their company. I am only a member with them because they have locations in my hometown as well as current place of residence. No perks to offer you, and the service is below par. Prepare for hidden and secret fees. Terrible to work with and dishonest.

3 years ago

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Anne Marie Milne Layton, UT

I went and opened up a bank account at Wells Fargo and I was very disappointed. I found out after the fact that I had to continue to put a certain amount of money into my savings account every month. I went and talked to the head guy at the bank and he waived my fees. So, I am thankful their staff was nice enough to work with me but I would never have an account there again. Too many hidden fees and regulations.

3 years ago

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Randal hyde Springfield, MO

It's easy to find Wells Fargo banks across the world. They provide a variety of services that are easy to utilize and the customer support staff is great. I think that their interest rates aren't very competitive.

2 years ago

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Susan Glendale, CA

Many things I don't like the way they do. To be able th cash checks you have to have more than the amount of the checks in the account in order for them to cash your checks. Really?

3 years ago

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Bob and Barb Portland, OR

Employee turn over at our branch, stupid $1 charge to print balance at ATM, terrible experience in opening account when we moved to Portland. I will say this branch is improving

3 years ago

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Hannah Cummins Gilbert, AZ

Wells Fargo is my go to bank because I know I will always find one wherever I go but I dislike their hidden fees and I trust them less based on the lack of security​ the last few years. I think they are making strides to repair their brand though.

2 years ago

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David Lewis Salt Lake City, UT

Wells Fargo has been an average bank for me. I have not felt overly satisfied banking with them, but I also do not have major complaints. Tellers have been nice to me at multiple branches though.

3 years ago

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P. Williamson Bozeman, MT

Reliable service, including ATMs, and waiving of monthly checking fee if you stay above a minimum balance level

11 months ago

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Mike Wilson Baytown, TX

When looking for banking look elsewhere. This bank has a proven track record of being dishonest. manipulative and shady.

1 year ago

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SAMMIE VERMILLION Cumming, GA

hate the bill pay they keep changing it. If I want to use the ATM after the Bank is closed about 1 in 4 times it does not work.

3 years ago

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Kaitlin Windley Spring Creek, NV

I just use them for my mortgage so I don't really have a review.. I personally use a credit union that is local for most of my banking needs

3 years ago

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chad hildebrand Grand Prairie, TX

I believe once your account gets low they wait on certain debit card charges to apply to your account to get you in the negative

3 years ago

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Robert M. Copley Byers, CO

I am tired of being held as a high interest victim by a Federal Bank. Yes, as all banks, they are Federal Banks.

3 years ago

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Dennis Kimberlin Phoenix, AZ

Average service and products. Mortgage company did not include insurance and taxes in my monthly payment.

3 years ago

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jordan cummins Gilbert, AZ

Haven't had too many problems besides some annoying fees. They seem to be trying to change their image ever since the issues they've been having.

2 years ago

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R Tallahassee, FL

This place is great. They have people that actually want to help you get your issue resolved.

1 year ago

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Joseph Villagomez Chandler, AZ

I feel they show positive balance then all the sudden over drafted they charge u fees

3 years ago

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Robert Stephenson Atlanta, GA

Good but not exceptional service but lack imagination in improving customer service

3 years ago

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Jacqueline Williams Valdosta, GA

Thfey have worked fine until I had one issue with them, that never got worked out.

3 years ago

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Sheryl Wilson Pleasant Grove, UT

They have good customer service but have lacked trustworthiness in the past.

3 years ago

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Raquel Sandy, UT

Overall okay, fees are way too high. Tellers were very kind.

3 years ago

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Shelly Zollinger Kaysville, UT

Too many fees. Out to take as much of your money as they can.

3 years ago

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Jeffrey Foutz American Fork, UT

Got a lot of free tools as a student. Online banking is easy. Easy to get a loan.

3 years ago

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Kenneth Barbano Plant City, FL

They charge for everything that they can

3 years ago

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Claire Cosker Melbourne, FL

Agrivating electronic experiences and fees and rules

3 years ago

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Dale Zollinger Kaysville, UT

Too many bank fees. Great customer service.

3 years ago

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Hayden Danger Barton Layton, UT

Banked here for school. Not bad great employees

3 years ago

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