US Bank Logo
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4.6

Overall Score

LAST UPDATED: February 13th, 2023

US Bank has been in operation since 1863. They are a consumer and commercial banking business with total assets of $403 Billion. There are over 3,000 US Bank offices and 5,000 ATM's across the nation. The financial services institution provides solutions at the personal banking level as well as banking solutions for small businesses, commercial organizations and governments. The Minneapolis-based company was the nation's fifth-largest bank by deposits as of December 2013.

Continue reading for pros and cons, and US Bank reviews from real customers.

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The Good

  • Variety of Accounts
  • Online Banking
  • Educational Expenses
  • Customer Service

Variety of Accounts

US Bank offers five types of checking accounts and five types of savings accounts.

Customers can pick a checking account with a monthly maintenance fee that matches their needs and financial circumstances. On some, but not all, of its accounts the maintenance fee can be waived. However, all checking accounts include access to branches in more than 25 states, nationwide ATMs, and online banking options.

Additionally, for customers looking for a savings account, US Bank has various options depending on your needs. Accounts vary on what you are saving for and either have a $0 monthly maintenance fee or a low fee that cannot be waived. In addition, each account requires an opening deposit.

US Bank also provides various credit card options for personal banking, as well as business checking account options.

Online Banking

To meet the needs of today's customers, US Bank has a spread of online services available. Online banking services provided by US Bank include mobile banking and mobile wallets. With US Bank's mobile app customers can deposit checks, pay bills, and transfer card balances, allowing customers to do their basic banking quickly without visiting a US Bank branch location.

Educational Expenses

US Bank's options also assist college-aged students, as well as adults looking to return to school to complete a degree or pursue post-graduate education. 

For young students, US Bank provides student checking and savings accounts with a $0 maintenance fee, as well as student credit cards, there are options for students looking to save money and build credit. Additionally, to help cover costs of college education, and even elementary and secondary education, parents can set up a 529 plan, an investment plan in which contributions grow tax-deferred and remain tax-free if funds are withdrawn.

Customer Service

Whether you have questions or concerns about your accounts or other US Bank products or services, you can reach a US Bank representative 24/7. The company can also be reached through social media.

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The Bad

  • Monthly Maintenance Fees
  • Overdraft Fees

Monthly Maintenance Fees

Monthly maintenance fees for US Bank checking accounts are relatively high in comparison to other banks. It is important to note that maintenance fees can be waived if a certain account balance is maintained or if a minimum amount is deposited into the account each month.

Overdraft Fees

US Bank has a high fee of $36 for overdraft transactions of more than $5. This fee can be charged up to four times a day, which can quickly accumulate and take a hit on your finances.

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The Bottom Line

US Bank has shown that it is constantly growing. Providing services to consumers, small businesses, or commercial companies, there are options for everyone.

US Bank has much to offer customers with its wide range of financial services. Customers are free to bank online or use US Bank's mobile app to deposit a check. Customers can also save for college and find ways to finance their journey in receiving a higher education.

Our recommendation: If you're in a rush, choose another bank whose sign up information is more readily available. If you have time when choosing who to bank with, consider US Bank, as it is the fifth-largest bank in the nation overall.

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Star Rating

3.9

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70 Reviews

Review Breakdown

5 grade

44%

4 grade

30%

3 grade

6%

2 grade

6%

1 grade

14%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Nam Denver, CO

I've been using US Bank since 2010 and have nothing but good things to say about the company. I'm a simple man so this is what I look for: Customer Service Number - Can call at any time with short wait times and professional representatives. App - Easy to use app, quick responses, and extremely convenient. I don't even go to the bank no more. Security - Any time there are suspicious activities with my accounts, they notify me right away and quick to take action. Rewards Program - I have their two rewards credit cards and every month I get money back. Talk about passive income. Overall, such a great bank to have my money stowed away in and I don't think I'll ever change banks if they keep being this good.

1 year ago

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Kaylee Gay Columbia, MO

I love easy US Bank makes it to bank online. They have an app now where I can do everything from my phone, like deposit checks and check my balance. I also love that they are everywhere. I go to college in a different state and when I travel back home I can count on the fact that there will be a US Bank. This makes it so convenient for me because I don't have to worry about making withdrawals in advance. I also have a US bank on my college campus so if I do need to go in person, I don't have to leave. The customer service is always so nice as well. I also love that you can have personalized debit cards, it makes just that much more special!

1 year ago

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larry Fort Myers, FL

Great bank to do business with, in person or on line

1 month ago

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Fred Frontino Mesa, AZ

I have been with US Bank for a couple of years now and I'm very pleased with them and their policies. As a veteran I appreciate the waived account fee, and the folks at the in store branch in Anthem I use are always very helpful. I highly recommend them.

1 year ago

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Eddie Rios Ogden, UT

US Bank is a world class bank offering good rates, low fees and easy access to my funds. They offer good loan products and help you manage savings accounts into solid financial vehicles. They have financial experts ready to help.

3 years ago

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Matthew Driggs Salt Lake City, UT

I have been with US Bank for over 15 years. I have loved working with their private banking division and have always been treated extremely well. my only issue is that their lending practices are so conservative that it almost makes it not worth getting a loan from them. The customer service is always awesome.

3 years ago

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Chad Edgar Wentzville, MO

U.s. Bank also another wonderful Bank kind of small so going through the drive-thru is the best but the ladies there are so sweet and they're always right on with their job for helping the customer thank you

1 year ago

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Brandie Rudy West Jordan, UT

US Bank couldn't be easier to bank with. The access to accounts online and with the mobile app makes my busy life so much simpler. I love the options for alerts so I am never surprised by a charge or late payment.

3 years ago

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LisaH San Francisco, CA

I have been using US Bank for more than 15 years now. I have other bank accounts too. Best experience with US Bank even though on my Auto loan they took a little too long to make a decision.

3 years ago

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Nana Asiata Herriman, UT

We have been banking with US Bank for over five years and we love it. Their customer service reps are always quick to resolve any problems we've ever had. Always looking out for our best interest.

4 years ago

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Review Source

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Shanna South Jordan, UT

I had my identity stolen and an account was opened up at US Bank. The staff there was really helpful in getting the accounts shut down and reporting to the credit agencies. They made the process so much easier than expected.

4 years ago

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Sarah Bosko Estes Park, CO

Good bank. Decent customer service. They have a local branch, so that’s helpful.

4 months ago

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Cody Linden Lehi, UT

I've had US Bank for over 5 years now and have not been disappointed. No random or hidden charges to my accounts. A good rewards system with my credit card and trustworthy customer service.

4 years ago

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Ebony Page ,

The bank offers enough convenience for daily use and is very safe as over many years I never encountered a single problem with it!

2 years ago

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Gary Mayer South Jordan, UT

Have financed my autos in the past and have been very happy with the customer service I have received from them. First rate

5 years ago

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Tori smith Mesa, AZ

US bank is always willing to work with me and has the best customer service. They are on top of their game

3 years ago

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Rick Froid Park Ridge, IL

Great customer service ! Friendly and helpful staff. Easy user friendly online banking.

1 year ago

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Tim Johnson Eureka, IL

Have 2 credit cards and balance transfers gave me 20 months of 0 interest, limits aren't bad either

1 year ago

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Tricia Laratta Akron, OH

I have always had to us bank for my child support. It was easy to use and convenent at the store

3 years ago

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Tiffany I Elkridge, MD

My mortgage is with US Bank. Low rates, easy online portal to manage balance and payments.

3 years ago

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Gary Whitney Portland, OR

They help when you need it understand when you are having problems

4 years ago

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Thomas

Easy doing business, helpful when needed, many convenient locations.

4 years ago

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George Hassemer

personal attention/assistance with questions/waived fees

4 years ago

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Kim Fox Rancho Cucamonga, CA

Lots of locations, good customer service.

4 years ago

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LaRue Wright Austin, TX

Used them for years with fantastic service

4 years ago

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Lynda Daluz Madison, WI

Best employees and the best service without all the fees

4 years ago

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Harvey Olff

a very customer friendly bank they have great rates

4 years ago

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Barb

Easy access, in my neighborhood, good customer service

4 years ago

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Duane Harrison

Great internet access. Good alerts 4 checking account

4 years ago

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GEORGIA ALBERTSON

Always helpful friendly and knowledgeable

4 years ago

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Michael Ogden, UT

Stopped by to deposit for a friend. Both tellers were nice.

4 years ago