Community Bank, N.A. Logo

Community Bank, N.A.

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29 User Reviews

3.8

Overall Score

LAST UPDATED: September 1st, 2021
Founded in 1866, Community Bank, N.A. (National Association) is a commercial bank serving customers in Upstate New York and Pennsylvania. It is a subsidiary of Community Bank System, Inc. and is headquartered in Dewitt, New York. There are over 170 branches.  

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The Good

  • Customized Products
  • Features and Services
  • No Monthly Service Fees

Customized Products

Community Bank, N.A. provides solutions for personal, business, and wealth management clients. Regardless of the situations or financial background, Community Bank, N.A. works to provide customized options and products to benefit all those who bank with them. There are also lending and and investment opportunities available.

Features and Services

Individuals who decide to open a checking account with Community Bank can expect the see a number of positive features and services that are included with any and all account types. There are also four different accounts for clients to choose from. Each account is designed to benefit different types of financial situations. These accounts can be broken down as follows:

  • Free Checking: benefits include no minimum balance, no monthly service charge, no per check charge, free return of check images, free Visa debit card with text alert fraud prevention, free online banking with Bill Pay, and free mobile banking and mobile deposit.
  • VIP Free Interest Checking: benefits include competitive interest, no minimum balance, no monthly service charge, no per check charge, free return of check images, free Visa debit card with text fraud prevention, free online banking with Bill Pay, and free mobile banking with mobile deposit.
  • 50 and Better Interest Checking: benefits include competitive interest, no minimum balance, no monthly service charge, no per check charge, free return of check images, free Visa debit card with text alert fraud prevention, free online banking with Bill Pay, and free mobile banking and mobile deposit.
  • Wall Street Checking: benefits include higher interest rates with balances of $2,500 or more, competitive interest if balance falls below $2,500, only %8 monthly charge if minimum balance falls below $1,000, no per check charge, free return of check images, free Visa debit card with text alert fraud prevention, free online banking with Bill Pay, and free mobile banking and mobile deposit.

No Monthly Service Fees

Another feature that sets Community Bank apart is the fact that a majority of their accounts do not charge monthly service fees. There are a couple, but the requirements needed to be met to have this fee waived are extremely simple compared to other banks.

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The Bad

  • Limited Options
  • Lack of Transparency

Limited Options

While there are solutions for financing through Community Bank, the options are rather limited. Not only will individuals need to qualify and meet the standards before getting approved for these loans, there are not many milestones or opportunities that Community Bank can finance. The only loan options include the following:

  • Personal Loans: comes with competitive rates, payment protections, and simple payment options.
  • Home Equity Loans - competitive fixed rates and terms with no closing costs. Interest paid may be tax-deductible.
  • Home Mortgages - fixed rate loans that can include mortgage refinancing.

Lack of Transparency

Community Bank claims to offer competitive interest rates on both checking and savings schools, however they do not necessarily disclose this information. That makes it hard for prospective clients to determine exactly what "competitive" entails and how much they can expect their money to grow over time.

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The Bottom Line

Community Bank, N.A. strives to find solutions for each prospective client that walks through the door. They will work with a number of financial situations to ensure the best financial management moving forward. Those that decide to use Community Bank, N.A. can expect the following from the service:
  1. Wide range of personal banking options
  2. No monthly service charges on most accounts
  3. Online and mobile banking solutions
  4. Limited loan options
  5. Lack of information on interest rates
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Star Rating

1.4

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29 Reviews

Review Breakdown

5 grade

0%

4 grade

7%

3 grade

7%

2 grade

0%

1 grade

86%

Sentiment Criteria

Value

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Quality

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Naomi Huntington, VT

Community took over my hometown bank last year, at which I'd opened my account 20 years ago and have always had wonderful experiences. After the merger, the online platform and customer service have been horrendous. For months afterward, I couldn't use my card as a debit, only as credit, because they couldn't get their machine to create a pin, regardless of how many times I visited the local branch. The customer service for online transactions is abyssmal. I have been trying to stay loyal, but I no longer see the point if I'm to be constantly frustrated by this company.

3 years ago

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Hannah Cameron Plattsburgh, NY

I called about my debit card being inactice. I stated its not the first time and the teller on the phone kept arguing with me. The first time it happened I went to the bank itself. Never again will I call the bank.

3 years ago

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