BestCompany.com is trying to work directly with this company to verify the accuracy of the information on this page. Thank you for your patience as we make sure we’re getting it right.
Are you a representative
of this company?Claim this Profile
Founded in 1866, Community Bank, N.A. (National Association) is a commercial bank serving customers in Upstate New York and Pennsylvania. It is a subsidiary of Community Bank System, Inc. and is headquartered in Dewitt, New York. There are over 170 branches.
|Wells Fargo ›|| |
|Chase Bank ›|| |
|Capital One ›|| |
|Community Bank, N.A. ›|| |
Community Bank, N.A. provides solutions for personal, business, and wealth management clients. Regardless of the situations or financial background, Community Bank, N.A. works to provide customized options and products to benefit all those who bank with them. There are also lending and and investment opportunities available.
Individuals who decide to open a checking account with Community Bank can expect the see a number of positive features and services that are included with any and all account types. There are also four different accounts for clients to choose from. Each account is designed to benefit different types of financial situations. These accounts can be broken down as follows:
Another feature that sets Community Bank apart is the fact that a majority of their accounts do not charge monthly service fees. There are a couple, but the requirements needed to be met to have this fee waived are extremely simple compared to other banks.
While there are solutions for financing through Community Bank, the options are rather limited. Not only will individuals need to qualify and meet the standards before getting approved for these loans, there are not many milestones or opportunities that Community Bank can finance. The only loan options include the following:
Community Bank claims to offer competitive interest rates on both checking and savings schools, however they do not necessarily disclose this information. That makes it hard for prospective clients to determine exactly what "competitive" entails and how much they can expect their money to grow over time.
As part of our service, we attempt to partner with all the companies that we review, and may get compensated when you click or call them from our site; however, regardless of any current, past, or future financial arrangements, companies listed on Best Company cannot buy their position, nor do we manipulate or inflate a company's ranking for financial gain. A company’s ranking is based on and calculated by an objective set of ranking criteria, as well as user reviews. For more information on how we rank companies, click here.
All user reviews posted on Best Company are subject to screening and approval. We reserve the right to approve or deny any review posted to this site in accordance with our Review Guidelines. Best Company never suppresses user reviews—unless they are being investigated for authenticity, or if they violate our review guidelines. We encourage anyone who suspects a user review to be fraudulent or intentionally inaccurate to please notify us here.
Worst bank to deal with they do not listen to anything in late payment and they will screw you by send late payment charges in wish I could give them 0 stars
By far the worst bank I have ever dealt with. The customer service and their rudeness is second only to Maxine W and her rhetoric. 12 months later and I still have no paperwork, never received a payment booklet, a statement or anything else from this bank for my auto loan. Not even when I have called for information have they even offered to send me something. Even when I ask for something I never receive it. COMPLETELY USELESS. Buyer beware with this mob... MOB being the important word here!
I called about my debit card being inactice. I stated its not the first time and the teller on the phone kept arguing with me. The first time it happened I went to the bank itself. Never again will I call the bank.
ABSOLUTELY THE WORST BANK IN THE WORLD! DISGUSTING DEALINGS WITH MANAGEMENT AND CUST SERVICE REGARDING MY LOAN!! CRIMINAL LATE FEE PRACTICES!! I ALSO TRIED TO SELL MY VEHICLE IN ORDER TO BRING THIS NIGHTMARE TO AN END, BUT I'M BEING HELD HOSTAGE TO THEIR ILLEGAL ACCOUNTING PRACTICES AND LACK OF TRANSPARENCY!!
Hidden fees poor customer service tried to charge me to close my account when there is a "no closing fee " sign right on their wall. Thieves.
I am sure that most of the staff at this bank are nothing short of good people. However, the senior bank management is some of the worst that I have ever encountered. They represented themselves as COMMERCIAL BUSINESS BANKERS. Let me tell you first hand, I have owned businesses all across this country and this is by far the least reputability that I have done business. I am so happy that we paid this bank more than they deserved and that our seven relationship is finally over!
Community took over my hometown bank last year, at which I'd opened my account 20 years ago and have always had wonderful experiences. After the merger, the online platform and customer service have been horrendous. For months afterward, I couldn't use my card as a debit, only as credit, because they couldn't get their machine to create a pin, regardless of how many times I visited the local branch. The customer service for online transactions is abyssmal. I have been trying to stay loyal, but I no longer see the point if I'm to be constantly frustrated by this company.
I have been a part of Community Bank and I am impressed with the organization and their ability to meet all of my banking needs. They have strong leadership and a great mission to help the community.
Called Customer Service today to check why a replacement bank card ordered at least 2 weeks ago had not been received yet . I was told they had no record of me ordering a new card. This was not as big of a problem as the attitude of the woman providing the Customer Service. I believe employee’s giving Customer Service should be made to take a mandatory class in People Skills
Extreme caution, STAY AWAY from Community Bank Trust Division. Family trust, father died and the Trustees have been dishonest, hired an attorney and lied repeatedly. My dad has been dead 8 months and the beneficiaries are still waiting for our trusts to be funded. We have hired attorneys and the attorneys are getting no response from the trustees and their counsel. Petition in Surrogate Court is the next step. The family has not been able to properly grieve because we have struggled with the breach in fiduciary duty, market losses to the trust funds, imprudent use of trust funds to make repairs on the trust property listed at the appraised value. These people are incompetent. They hide behind non-communication. Take your family wealth and hide it in a mattress- you'll still have it which is more than what happened to my family.
Would not recommend opening a credit card with this bank. Many fees and hidden charges. Customer service unable to help. Overall very disappointing.
Service is horrible. They will charge fees for everything. I'm unable to access my account on-line. I requested documents on information I should be entitled to (bank statement) but they will charge me a fee. I have all but one account with a credit union. I will be changing my last Community account to a credit union shortly.
Despite all internet ads to the contrary Community Bank, N.A. charges a statement fee for the totally free checking accounts. They will not waive the fee on a totally free checking account opened in 2004, unless you agree to a statement by email, according to the Star Lake, NY branch manager, who tries to get you to open a different account or supply an email address. I chose to close my account. For security reasons and not wanting to get on a junk mail list, I do not conduct ANY personal financial or personal business via internet. When I called the 800.388.4679 the person could not answer my questions about the totally free checking accounts advertised on the internet and asked to spear to a mgr she switched me to the local branch where all of this started. I now have a supply of unusable personal checks. I left a voicemail msg for th District Mgr, now waiting for a reply.
Community Bank took over my local bank last year with no warning and no follow-up for its customers. I travel frequently for work and realized my local bank was gone only when I tried to access my account online. The website didn't exist anymore! After struggling with CB's customer service to get a 'new' online account set up, it became clear that none of the banking history from the previous decade was available (and never will be). Just talked with another customer service representative with an unhelpful attitude about coming into the branch instead of answering my question over the phone. This is clearly no longer a local bank with service in mind. Looking forward to closing this account and moving the funds to Vermont Federal Credit Union, where they care about their members, have a great app with free mobile check deposit, and pay a reasonable interest rate on checking accounts.
The electronic banking and loan processing is the worst. They may as well not even bother - and customer service is obviously numb to complaints. We had 2 car loans through them. I will never use them again and am telling the dealer we used to drop them. The first was paid off and they continued to deduct money on schedule without any recognition of a zero balance. It took us 2 months to get our over-payment back. The second loan was also setup for automatic payments and withdrawals just stopped for no apparent reason. We only found out because they turned us over to collections - no other courtesy notice that the ACH was ending or that we missed a payment. They said "sometimes there is an expiration on the ACH payments" but couldn't tell us anything different. WE USED THEIR FORM to set up the payments. Nothing was wrong on our bank's end. We decided to pay this second loan off in full so we don't have to deal with this bank any longer and have told our bank that any further withdrawals from them should be considered fraudulent. I will never use Community Bank again and will advise every person I know to avoid them. Hopefully the FDIC shuts them down. It's a shame they have acquired so many small local banks and are ruining the lives of their customers.
Community Bank acquired my home-town bank. The first time we had to renew our business line of credit after the merger they processed it under the wrong program and we had to start the process all over again. We were asked for the same information over and over again. I had a similar experience when I tried to open a home equity line of credit. The process took months and by the time it closed I had found alternative financing. Loan officers were emailing my tax returns with no encryption so all my personal information was out there for all the world to see. You would think a bank would know better. I sent the information to them using a secure cloud service and then they were emailing it back and forth among themselves . I know this because I was cc'd on one of the emails. Yesterday was the last straw. I called the customer service number with a simple question. The greeting expressed how important my call was to them and then asked me to leave a number and they would call back. You guessed it. Never got a call back. If I ran my business like this my clients we jump ship in droves.
years,ago used you forks for car loan,i paid off my car 2-3 years still can not get my title for car
This bank doesn't know the meaning of customer service!! They treated me in a racist and derogatory manner and never listened to the reason that I came in to the bank!! The bank manager was horrible, never gave me a chance to explain anything!! Closing my accounts as I type this!! Just assumed that I didn't work because I am black and get social security deposit in my account!! Sick!!
I tried using online banking, but my phone number has changed since opening an account with community bank na years ago. I have recently moved out of NY and tried transferring my funds to my new bank account in the new state where I've moved to but the online banking wants to send me a code via text message to my phone for security purposes. The problem is I don't have that same phone number and there's no way to update my new number through their online banking. They are asking that I drive 13 hours to their branch to update my new phone number. This bank is horrible on customer service for the elderly.
This is worst credit card bank I have ever dealed with.i have a few store credit cards with this bank. Hoping to build my credit. Every time you pay your bill with this bank u get a email saying thanks for your payment. Well after the bill is past due it say late fees. I have called customers service. They say well there something wrong with your phone when making payment. No there not all my other bills go threw.they play stupid to get your late fees.
I have been trying to convert from a "merged" bank to Community Bank for more than a week. No help. Too busy.