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Since 1812, Citibank was originally named as the City Bank of New York. It was later named the First National City Bank of New York . A public company, Citibank is headquartered in New York City with 983 branches located in metropolitan areas such as Dallas, Houston, Miami, San Francisco and Los Angeles. Customers who bank with Citibank will have the opportunity to take advantage of different services such as personal checking, savings accounts, student loans and home loans. Citibank also offers online and mobile banking for today’s customer. Citibank claims about 15 million users who benefit from its online services.
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Citibank have a total asset of 1,880.4 billion. They provide services for personal, consumer businesses, and institutional businesses. This bank provides excellent service for business banking with sales below $5 million, above $5 million, and above $20 million and need a global bank. Some of the services provided are:
Citibank offers a wide range of services to meet the needs of today's customer. Services provided by Citibank include:
The New York-based bank also includes identity theft protection, fraud protection, and insurance protection. Customers who choose Citibank will also be able to take advantages of Citibank's merchant accounts and mobile wallet option.
Customers who choose set up personal checking accounts with Citibank will find that there is no minimum deposit. Those who choose to bank with Citibank will have protection against loss in the unlikely event there are unauthorized electronic funds transferred in their Citibank deposit accounts for checking and savings.
People who choose to trust Citibank with their money may have a higher chance of receiving good customer service. Citi employee reviews on Indeed are positive. The bank has an employee satisfaction rating of 4 out of 5 stars. The following criteria Citibank has been rated on include:
They are a global bank with approximately 3,280 branches in 700 cities.
Despite its many services including personal checking and insurance protection, Citibank does not offer a college savings plan. Parents and their children who want to plan for the financial expenses that come with a higher education will have to look into other banks to meet their needs.
They also have many banking fees for checking accounts which include:
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I have had deposits with Citi Bank and they do a good job. Not many branches were I live, if there were I would use them more.
we have used their credit card for a few years now. Love the returns we get each year. When I disputed a charge it was fixed immediately no questions asked When I had to change my card number they were very understanding and took care of that matter right away.
CitiBank has offered great flexibility with their credit cards, and we appreciated their low balance transfers. I recently moved a balance from a higher interest credit card to CitiBank. They gave me 18 months of no interest.
the bank has always fixed my problems. the people are friendly ans efficent.
My experience with customer service is Okay
Not customer friendly poor customer product
Great customer service . They always provide a number of services.
Banks are all the same: love you when you have good money deposited and give you almost nothing in return. Citi takes care of some additional mathers.
My personal banking experience with CitiBank is that they are very professional, their customer service is helpful and easy, and their products are first-rate. I have used them as a personal bank as well as a credit card service. They offer more services and are more customer oriented than other banks I have used. I like the secure they provide.
Their online banking is very easy to use and my credit card has great rewards!
Citibank is my favorite credit card company, and I've gotten many free things from their rewards program.
Lost faith in this company. Too hard to work with.
Had a question with my bill and she was able to walk me through it...patiently! Great customer service!
Horrible rude customer service with people who could not speak my language, which is English. Could not wait to pay off this loan.
High fees on balance and hard to work with. Hate this company!