CitiBank Logo
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19 User Reviews

4.4

Overall Score

LAST UPDATED: April 6th, 2021

Since 1812, Citibank was originally named as the City Bank of New York. It was later named the First National City Bank of New York. A public company, Citibank is headquartered in New York City with 983 branches located in metropolitan areas such as Dallas, Houston, Miami, San Francisco and Los Angeles. Customers who bank with Citibank will have the opportunity to take advantage of different services such as personal checking, savings accounts, student loans and home loans. Citibank also offers online and mobile banking for today’s customer. Citibank claims about 15 million users who benefit from its online services. 

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The Good

  • Great Services
  • Protection Plans
  • Customer Service

Great Services

Citibank have a total asset of 1,880.4 billion. They provide services for personal, consumer businesses, and institutional businesses. This bank provides excellent service for business banking with sales below $5 million, above $5 million, and above $20 million and need a global bank. Some of the services provided are:

  • banking for checking, saving, and CD
  • investments for IRA, Insurance, and mutual funds, IRAs and Rollovers, Bonds and Annuities
  • loans for mortgage, home equity, personal lines and loans
  • consumer and commercial finance services including
    • online banking
    • mobile and tablet banking
    • text banking
    • global client banking

Citibank offers a wide range of services to meet the needs of today's customer. Services provided by Citibank include:

  • Personal checking accounts
  • Business checking accounts
  • Savings accounts
  • CD's
  • Debit cards
  • Credit cards
  • Student loans
  • Auto loans
  • Online mortgage rate calculator
  • Home loans
  • Online banking
  • Mobile banking

Protection Plans

The New York-based bank also includes identity theft protection, fraud protection, and insurance protection. Customers who choose Citibank will also be able to take advantages of Citibank's merchant accounts and mobile wallet option. Customers who choose set up personal checking accounts with Citibank will find that there is no minimum deposit. Those who choose to bank with Citibank will have protection against loss in the unlikely event there are unauthorized electronic funds transferred in their Citibank deposit accounts for checking and savings.

Customer Service

People who choose to trust Citibank with their money may have a higher chance of receiving good customer service. Citi employee reviews on Indeed  are positive. The bank has an employee satisfaction rating of 4 out of 5 stars. The following criteria Citibank has been rated on include:

  • Job work/Life balance
  • Compensation/Benefits
  • Job security/Advancement
  • Management
  • Job culture

They are a global bank with approximately 3,280 branches in 700 cities.

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The Bad

  • College Savings Plan
  • Banking Fees

College Savings Plan

Despite its many services including personal checking and insurance protection, Citibank does not offer a college savings plan. Parents and their children who want to plan for the financial expenses that come with a higher education will have to look into other banks to meet their needs.

Banking Fees

They also have many banking fees for checking accounts which include:

  • Monthly Maintenance fee: again depends on the account but the fees range from $10-$30 a month unless consumer meets certain requirements.
  • Overdraft fee $34
  • Non-Citibank ATM fee $2.50 per withdrawal
  • Other service fees 
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The Bottom Line

Citi Bank has proven themselves to be a secure bank to open an account for personal, small business, or commercial company.  Their many services provide an excellent source for financial needs. The New York-based company high employee satisfaction ratings is always a good sign and Citibank has online and mobile banking options as well. Although Citibank has been in business for more than 200 years, the business has its share of negatives. It also lacks a college savings plan. Our recommendation: If you have a child with college aspirations and want to be able save up in time for a higher education, Citibank is not your best option. However, if you are looking for an all-around banking service complete with personal checking and savings accounts, consider Citibank.
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Star Rating

3.6

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19 Reviews

Review Breakdown

5 grade

26%

4 grade

37%

3 grade

11%

2 grade

16%

1 grade

11%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Eddie Rios Ogden, UT

Citibank has been our mortgage handler for the longest time. Even when we encountered difficulty, they gave the best support and options. They cared about getting us back on track, that with their support, it was possible to overcome some obstacles. I wouldn't have expected that. I am grateful to the service and commitment that Citibank extended to us. I will always be happy with staying with Citibank.

1 year ago

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H Moore Lehi, UT

CitiBank has offered great flexibility with their credit cards, and we appreciated their low balance transfers. I recently moved a balance from a higher interest credit card to CitiBank. They gave me 18 months of no interest.

3 years ago

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Review Source

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Madge Easton Orem, UT

we have used their credit card for a few years now. Love the returns we get each year. When I disputed a charge it was fixed immediately no questions asked When I had to change my card number they were very understanding and took care of that matter right away.

3 years ago

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Andrea Smith Idaho Falls, ID

My personal banking experience with CitiBank is that they are very professional, their customer service is helpful and easy, and their products are first-rate. I have used them as a personal bank as well as a credit card service. They offer more services and are more customer oriented than other banks I have used. I like the secure they provide.

3 years ago

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Milissa Wilson Smith West Palm Beach, FL

I have been a customer for over 10yrs I have never been qualified for NONE of their services except for a $200 secured credit card. I can't believe these people return a check for $20.00 and took $34.00 for the fee they are just a money hungry bank who only supports the rich l so upset to think that they could do this I call and ask them to reverse it since it's only a day and they refused ....$20.00 that's PATHETIC I could NEVER EVER refer Citibank to anyone or have anthing positive to say about them WORST BANK EVER!!!

2 years ago

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Cambraia

Banks are all the same: love you when you have good money deposited and give you almost nothing in return. Citi takes care of some additional mathers.

3 years ago

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Sarah Mercival Tallahassee, FL

Being a home owner a use this bank for my bills and responsibilities, no interest and they have good loan options,

1 year ago

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Eric Wilkinson Herriman, UT

Great customer service. Easy to work with. Offing competitive rates. I look forward to the cash back rewards each year

1 year ago

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John Smith Provo, UT

Citibank is my favorite credit card company, and I've gotten many free things from their rewards program.

3 years ago

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Jami Myers Victor, ID

Had a question with my bill and she was able to walk me through it...patiently! Great customer service!

3 years ago

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Dr/ :Lou Tuirchi

Great customer service . They always provide a number of services.

3 years ago

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Jameson Fairbourn Sandy, UT

Their online banking is very easy to use and my credit card has great rewards!

3 years ago

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Stevie American Fork, UT

Horrible rude customer service with people who could not speak my language, which is English. Could not wait to pay off this loan.

3 years ago

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Tom Pleasant Grove, UT

I have had deposits with Citi Bank and they do a good job. Not many branches were I live, if there were I would use them more.

3 years ago

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Richard Kozasa Whittier, CA

the bank has always fixed my problems. the people are friendly ans efficent.

3 years ago

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Pricey

My experience with customer service is Okay

3 years ago

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Shelly Zollinger Kaysville, UT

High fees on balance and hard to work with. Hate this company!

3 years ago

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Dale Zollinger Kaysville, UT

Lost faith in this company. Too hard to work with.

3 years ago

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winsome williams

Not customer friendly poor customer product

3 years ago

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