Carter Bank & Trust

We have been banking with Carter Bank & Trust for over 3 years now and they have been a breath of fresh air compared to our previous banks. The employees are exceptional in their professionalism, knowledge, efficiency, and friendliness. We are most satisfied with the services and service. Our only regret is that we didn’t open an account with them years earlier.

This bank is not for you or anyone who banks online. They are so behind the times. I am a customer there and soon will not be because my dormant account fees will close the account for me. My mom opened a savings account for me in 1995 or 96. Because I was underage she had to put her name on the account. In the past 5-6 years we have moved away from the carter bank and trust area but kept the account because we both have to be present to close it. This past year they introduced dormant account fees which depleted the account. This is a savings account and not a checking account. They do not allow transfers of money on-line from other banks so I can't transfer money into the account unless I get a wire transfer which cost $10.00 from Carter Bank and I'm not sure how much my other banks charge for a wire transfer because they are modern and I make transfers to various accounts for FREE using their on-line banking system. I do know that there's a $5 fee for out of the country transfers. Anyway, mom now lives 10 hours away form the Carter bank area and I live 6 hours away (I just found out there's a branch 2 1/2 hours away in the middle of nowhere but there's no reason for me to go there or my mom other than this bank issue). So I can not transfer $ into the account on-line (unless it's from another Carter Bank Account) because I have to be physically present to do that. So, January last year 2018 they were not on-line yet. They started on-line February 2018 with limited features. Now, sometime this year of 2018, they've started dormant account fees. For people with my situation we're screwed if we have money because we can't use the account unless we live in the area so the fees keep getting charged and there's nothing I can do about it unless I coordinate with my mom and take a road trip (flight and a car rental for her) to Southwest Virginia and close our measly little account. Absolutely ridiculous, especially for a savings account that isn't used for paying bills etc. What if I used a savings account and deposited my tax return every year and that was the only thing I used it for? Well, thankfully that's not the case at this bank because fortunately I didn't use it enough to have a significant loss. People move, in my case a lot of moving all over the place, and Carter Bank is too small for this modern day of a lot traveling and the internet. If this happened to a lot of customers then Carter Bank would have a substantial amount of free $$ that they're stealing from their customers like they are from me.