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Founded in 1872, BB&T continues to build on their reputation and tradition of striving for excellence within the community to this day. BB&T offers clients a complete range of financial services. These features and services include: banking, lending, insurance, trust, and wealth management solutions.
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BB&T Bank offers a number of banking, lending, and investing solutions to consumers throughout a number of states spread across the country. The BB&T operation is backed and insured by the FDIC and all payments and transactions are secure. They also meet all requirement to be considered an equal housing lender. Additionally, there are insurance options for those who receive loans through BB&T.
BB&T Bank offers five different checking account options. Each option provides a number of useful features and include there own set of restrictions. Those that bank with BB&T can upgrade their checking account or open a new account online without having to visit a physical branch. All BB&T checking accounts come with paper statement capabilities. Additionally, all BB&T checking accounts offer online and mobile app banking with personal financial management tools through U by BB&T, BB&T ATM withdrawals, and Phone24 automated inquiries. Each checking account option is broken down as follows:
There are also two different types of savings accounts available to those that bank with BB&T. Similar to the varying checking account, each savings account is designed to benefit a specific consumer and comes with its own benefits and restrictions. Both of the BB&T savings account include combined statements, online banking, mobile banking and account alerts. The accounts are broken down as follows:
For those looking for investment options, BB&T offers a wide range of services that are almost guaranteed to help individuals save for retirement or other milestones. Consumers can plan accordingly and make sure that they are staying on track to their specific savings goals.
For those who wish to purchase insurance can do so through BB&T. However, the insurance services are not FDIC-insured, nor are they guaranteed by the bank. The insurance is also not backed by any state or federal government agency. Also, the insurance may go down in value over time.
BB&T's service can only be found in sixteen states across the U.S. This eliminates a large portion of the nation's population and is therefore not an option for a number of prospective consumers. Those who wish to bank with BB&T will need to reside in one of the following states:
The majority of BB&T accounts require some sort of monthly maintenance fee. While some accounts have stipulations that can be met in order to avoid this charge, that is not an option for all account types. These monthly maintenance fees can typically be found on the basic forms of banking and consumers should be aware of these charges.
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Everytime I go to my bank the ATM is either down or something wrong with it.
Friendly Service and remembering you when entering the lobby.
This bank has too many fees associated with their accounts.
Haven't had any real issues with them. The tellers are always nice and helpful
Too many fees, poorly presented statements
Customer Service - No hidden gotcha fees like BofA
I believe they provide exceptional Customer Service.
Whenever I've had an issue that required the assistance of a bank, they've helped me solve it, in a timely manner.
Bank is fine, but not close to my house.
I've been banking with BB&T since 2006 (the only bank I've ever used) and I STRONGLY RECOMMEND YOU LEAVE IF YOU HAVE AN ACCOUNT WITH THEM. They were awesome at first, not one complaint until 2017. A sociopathic CEO must have taken over because they have become extremely predatory. First of all, transactions do not show up on your account until several days afterwards. In the meantime, they don't reflect on your available balance, so it causes confusion. I admit I could take more care in balancing my "check book," but this was NEVER an issue with BB&T before. I used to pay a bill, refresh my online banking page, and immediately see the charge there. The big issue is overdraft fees. Their Overdraft Protection is an absolute joke. First, if your checking account doesn't cover a transaction, they use your savings account to make up the difference. Sounds like a great idea. Very caring of BB&T...NOPE. What they literally never tell you anywhere on their site, is that they charge you $12.50 TO USE YOUR OWN MONEY every time that happens. Second, even though I have it set to decline all transactions if I don't have the money, the fees still keep coming! So all told, every overdraft costs $48.50. Outrageous. I had a really hard financial year last year, and being hit with over $1000 in fees makes it nearly impossible to recover. I'm leaving and won't look back. Do not consider using them. Because they WILL use you.
We have our home loan through BB&T and have great communication and no problems whatsoever. I am very pleased.