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Travelers

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6.7

Overall Score

LAST UPDATED: November 16th, 2022

You can include many kinds of coverage with your auto policy. To make sure that you have the coverage you need and want, you’ll want a company that offers a selection of coverages. Travelers Insurance offers several different types of coverage and discounts that help you save money.

Read Travelers Auto Insurance Reviews

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The Good

  • Positive Customer Reviews
  • High Financial Strength Ratings
  • Standard Coverage options
  • Policies for Rideshare Drivers
  • Good Discounts
  • IntelliDrive® Program

Positive Customer Reviews

Travelers Car Insurance reviews on BestCompany.com are primarily 4 or 5 stars. These ratings show a high level of customer satisfaction with the insurance provider.

Praise in 4- and 5-star reviews include fair pricing, good customer service, and claims satisfaction.

High Financial Strength Ratings

Travelers has received high financial strength ratings from the industry's common rating agencies. 

These ratings indicate an insurer's financial stability, which indicates its ability to meet its claims obligations. A high financial strength rating shows you can depend on the insurance provider.

High ratings are common among top insurance companies, and you can be confident when choosing a policy from Travelers.

Standard Coverage Options

Like many auto insurers, Travelers offers a range of coverage that you can include in your policy. When assembling your auto insurance policy, you can choose from the following:

  • Liability coverage
  • Comprehensive coverage
  • Collision coverage
  • Personal Injury Protection (PIP)
  • Uninsured and underinsured motorist coverage
  • Medical payments coverage
  • Loan or lease gap insurance
  • Rental reimbursement
  • Roadside assistance (two options with different levels of coverage)

If you want extra liability coverage, you can purchase an umbrella insurance policy from Travelers.

Policies for Rideshare Drivers

Rideshare insurance coverage is also available in Colorado and Illinois. This coverage ensures that you never drive without insurance because it fills the gap between when your personal policy ends and when your rideshare company's policy starts.

It's becoming more common for insurers to offer a rideshare insurance product, so Travelers's rideshare policy makes it a competitive in the car insurance industry.

Good Discounts

Travelers offers many ways for you to save on your auto policy. You can benefit from the multi-policy discount, mulit-year, homeownership, safe driver, continuous insurance, hybrid or electric vehicle, new car, EFT (electronic funds transfer) or payroll deduction, paid in full, good payer, early quote, good student, student away at school discount, or the driver training discount.

The continuous insurance discount is nice because you're eligible even if it's your first policy with Travelers as long as you've had continuous auto insurance through another company.

Travelers also offers affinity programs. Employers, associations, and credit unions can join these programs. If you're an employee or member of any of these participating groups, you can benefit from additional savings and perks.

With so many opportunities to save, Travelers is a great insurer to work with for good coverage and good savings.

IntelliDrive® Program

Travelers IntelliDrive® Program offers another way to get a discount and customize your rate. This 90-day program scores your driving from your phone. You’ll receive a discount for participating and a final discount at the end of the program based on your driving habits. In some cases, you may end up with a higher premium after the program.

You’ll use the IntelliDrive® app to check your performance, statistics, and your streak of trips without using your phone. The app measures when you drive, how fast, your acceleration, braking, and any distractions.

You’ll get personalized driving tips and can review trip details from the app, too. Not only does the app help you drive safer, you’ll also be rewarded when you do.

These discount programs are common for the car insurance industry, so Travelers's program makes it competitive.

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The Bad

  • Coverage Can Vary by State

Coverage Can Vary by State

The policies and coverage that Travelers offers can vary by state. One nice feature of Travelers’s site is that you can see a sample auto policy from each state. This feature helps you get a sense of what your coverage may look like without providing the personal information required for a quote.

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The Bottom Line

While auto policies can vary by state, Travelers is a recommended auto insurer because of its high customer review ratings, coverage variety, discounts and IntelliDrive® Program. You can have your coverage needs met and save on your monthly premiums.

The insurance company's IntelliDrive® Program helps you become a safer driver and save on your premiums because it tracks how you drive. By following the tips and improving your score, you'll be safer on the road and save money. We recommend working with Travelers.

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Star Rating

4.4

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77 Reviews

Review Breakdown

5 grade

65%

4 grade

18%

3 grade

10%

2 grade

4%

1 grade

3%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Sarah Bosko Estes Park, CO

Good insurance. Made our claim process easy.

3 weeks ago

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Breya J Boise, ID

I had a gallon of paint open up in the back of my brand new Subaru Forester bc Home Depot didn't close it all thew way after mixing, Travelers was amazing, they arranged a car rental for me to have and I dropped off the car and waited basically. They dealt with Home Depot to reimburse for the damages which ended up TOTALING my car!!! Crazy. Only down side was Travelers required the car to be detailed before moving forward and detailers are super backed up here in Boise so it took almost 2 weeks and the detail work did NOTHING. I had called a detailer when it initially happened and he said not to bother that even if you get paint right when it spills it will never look the same as it did before the paint was there and that you just need to replace all the parts. I understand that Travelers has their own policy and I just had to follow the rules. Overall, I got a new new car, my premium didn't go up and they finished the entire process. Would recommend them

1 year ago

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Katrina Gilbert, AZ

We have been Travelers customers for several years now. Unfortunately I had a car problem while out on a weekend and had to have the car towed to a dealership for evaluation and repair. Not thinking straight I called a local tow company, but a few days later it occurred to me that roadside assistance was a feature on our particular policy. I was pleasantly surprised to find out that Travelers was willing to reimburse me by just submitting a receipt for the tow services. This was my first interaction with Travelers from a claims perspective and I definitely expected some fine print or policy about using preferred providers to prevent my claim for reimbursement, but it was so simple. My check also arrived surprisingly fast. I am a very thankful Travelers customer!

4 years ago

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Joe Leahy Marshfield, MA

We have had travelers auto insurance for over 20 years. The rates are competitive and the on line access to our account is easy to use for payments and questions. We had one claim that was handled seamlessly through the whole process. Great Company

11 months ago

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Sophie Glendale, CA

Travelers insurance is pretty good and pretty understanding especially when you are facing a home disaster crisis. When my formers home was flooded from a plumbing issue they came and took care of everything and they helped recover some of the items that were lost or damage and they the price paid monthly is well worth it and a great investment. Highly recommended

1 year ago

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Kaitlyn G. Vienna, VA

My husband and I have been covered by Travelers for over 4 years (for home, auto, as well as some personal possessions) and have had a great experience from quote, to purchase, to renewal. We check the market annually for competitive rates and have never had any other vendors compare on cost or customer service quality. I will say that we have not needed to make a claim (knock on wood) since we have had them.

4 years ago

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Tera Layton, UT

From another star just recently switched over to Travelers from a different agency. Really helpful my insurance agent is very helpful very knowledgeable. My father has been with Travelers for years and I am glad that I switched over. I feel like I'm in really good hands I would definitely recommend this to friends and family. I recently have had two friends switch over and they have been very happy with the results.

4 years ago

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James Moss Knoxville, IA

Travelers are great when it comes to their rates, but it's hard to get ahold of them. I tried for weeks to get ahold of the agent and it never happened not until I complained and they sent me their customer service number.

11 months ago

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Kaye Columbia, MO

The Travelers Mobile App is the best part! It is so easy to review and manage my policies all in one place on the mobile app. I recently used my free roadside assistance with my auto insurance plan and my rates didn't even change. I love Travelers for my auto insurance!

1 year ago

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Spencer Cottle Orem, UT

Best auto insurance so far. They keep seeming to beat other rates so I've stuck with them. I haven't had to make any auto claims but bundled with home and had to make a claim due to a wind storm this year. They were great to work with and everything went as promised.

1 year ago

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Jeff Dallas, TX

My wife damaged her car when we had Travelers auto insurance. We were VERY VERY pleased with Travelers. They did not try to use cheap parts, they allowed us to use a top quality shop to perform the repairs. They paid very fast and every employee we dealt with was wonderful. Great experience.

1 year ago

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E Jester Baltimore, MD

I believe Travelers judged me based on my driving record and the quote I received was excessive. However, the agent with whom I talked let me know exactly what the insurance companies were viewing to provide a "heads up" on why my insurance was so expensive. Luckily, for me, I was able to contact the company that did the errors, contact Lexus N. to file a dispute to get my record cleared. Without the assistance of the agent for Travelers would never have known this error was on my record and could have experience cheaper rates all this time. Thank you, Travelers!

1 year ago

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Magnum0970 Cerritos, CA

I currently use travelers for my auto and home insurance and I’m quite happy with the pricing and the level of service. I actually use an insurance broker the shops around for the best prices and they were the ones that told me I should go with travelers and it has been a positive experience

1 year ago

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Amber Thompson Show Low, AZ

We had a very unprofessional Experience with our previous insurance carrier. We switched to Travelers and they have been amazing fitting in all of our needs, have great customer service, and lower rates. We couldn’t be happier!

1 year ago

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Troy Ainsworth Henderson, NV

Travelers had great coverage and customer service. I had them as my carrier in two separate states and coverage transferred without any issues. Needed to use coverage for a broken windshield one time and everything was covered.

4 years ago

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Mason Allen Pleasant Grove, UT

I was hit by someone's who's insurance is Travelers. They are understanding about the case and seem to be genuinely concerned when they call and ask for updates. They are slow to respond and only let me get my car fixed using replacement parts.

1 year ago

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Bella Houtz South Jordan, UT

We currently have Travelers for our home owners insurance. We've never had to file a claim but their rates seem fairly competitive. We have had no issues and would recommend them.

4 years ago

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Brenda Wilson

great rates and service,have car and home with them. Changed from previous company after several years, received better coverage and premiums were alot cheaper.

4 years ago

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Jenni Zollinger Aiken, SC

We own 6 vehicles that are all covered with Travelers. So far we have been very pleased with rates and the company as a whole. Rates are lower than any we could find.

11 months ago

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Toni Montuori

Loved this company and I was completely satisfied with everything from customer service to my car and home coverage. Until the company decided to do a sweeping across the board premium hike. I called to inquire about the increase and was informed by a very honest customer service rep that many customers were calling and none we happy. I changed companies.

1 year ago

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Leonard Thompson Show Low, AZ

Travelers really saved my family a ton of money monthly. We couldn’t believe the savings of over $300 by switching to Travelers. The customer service was fast and enjoyable.

1 year ago

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Megan Roper Pleasant Grove, UT

I like that they're a smaller company so you get through to a person right away when you call. They've handled a car accident for us with basically no trouble on our end at all.

1 year ago

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Kristen Gonzalez Logan, UT

We have travelers insurance for our family with 4 drivers (two teenagers). We’ve had to file two claims for accidents. Both went smoothly without any hassle. They also beat the rates of the other companies we looked in to.

2 years ago

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Tiauna Anderson Salt Lake City, UT

I highly recommend travelers. I had a fender bender and the travelers agents and customer service reps were so easy to get ahold of anytime I had a question. They helped me get my car to the right place to fix it quickly and got me back on my way. The service was the best I've had from an insurance agency.

2 years ago

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Ashley Pleasant Grove, UT

When we bought our new hybrid car we switched over to Travelers insurance because of the huge discount they give for new cars and Hybrids! Double bonus for us, but that is not the only reason. They give forgiveness for one accident and one minor violation. I highly recommend Travelers if you have multiple drivers.

3 years ago

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Melissa Reinoso Herriman, UT

We have used this company for our business and I am glad we have gotten a chance to work with them. They are always willing to help and you never feel forced to end the call due to annoying them.

4 years ago

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Qiao Bethesda, MD

Travelers is truthful company which insured my home and cars, the customer service is excellent and timely, and it really take care my home repairs.

2 years ago

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Tina Toguchi

Thank you for your feedback much appreciated I do a have travelers insurance and they are cheaper and they bill me monthly.

5 years ago

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Shopman Herriman, UT

Travelers Insurance makes it super easy to get a quote and compare your options. The agents are very helpful and upfront.

10 months ago

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Yael Lynchburg, VA

Travellers insurance is such a great customer orientated insurance company. They have a lot of great products and services for any one or business needs. Highly recommend!

1 year ago

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Darrin Pelham Rincon, GA

I used Travelers years ago and I really liked their services. I was always satisfied with the quality, the prices and the customer service was always super helpful. I would definitely recommend Travelers to anyone.

1 year ago

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MINE' GOMEZ Basking Ridge, NJ

Great company, fair rates excellent customer service. I was the claimant on a claim and they handled my claim as if i was their own!!! BRAVO Travelers thats how to win clients!!

1 year ago

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nan lach Grand Island, NY

I was with Travelers when I was struck by a car who was trying to pass me on a double yellow line as I was turning left. Travelers decided the accident was my fault and tried to put me into a risk pool even though this was my first accident in over twenty years. The claims person was not competent, my mistake was not calling the police and having a report taken.

1 year ago

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ROCKY WENDROCK San Antonio, TX

I use Travelers to bundle all my policies for auto and home. The price was the best out of any I price checked. Claims are completed really fast and in a courteous manner.

1 year ago

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Tom Gourley Pleasant Grove, UT

When I called Travelers for a quote they were friendly and seemed knowledgable but their rates were higher than my current carrier. I didn't think there was enough difference to change since I already knew my current carrier rep and had been well taken care of in the past.

3 years ago

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Carolyn Hazleton, PA

While searching for car insurance their website was easy to use and navigate. Customer service helped with my questions and concerns

11 months ago

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BlancheL Phoenix, AZ

I have been with Travelers insurance for 3 years . I have zero complaints. They are prompt with assisting my needs . Thank you !

1 year ago

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Steven Klaproth Phoenix, AZ

Their products serve a wide variety of needs for both personal and business needs. Their home and auto package is amazing.

1 year ago

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Sky Salt Lake City, UT

I was in an accident and they were very helpful to me. They made sure I was okay and made sure most of my expenses were taken care of

1 year ago

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Mom of three Brigham City, UT

Currently I’m giving the company 1 star. Travelers isn’t my insurance company , but they represent the guy who hit my car. Garrett ( insurance agent) has been dealing with my claim. The first few weeks he was fast to take care of things. Travelers wrote me a check for half the cost of fixing my car. Once they pay for my repair and car rental , I will update this review.

2 years ago

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Bella Houtz South Jordan, UT

We used travelers for our home owners insurance as well. Great rates. Great customer service. Never had to file a claim.

4 years ago

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Kristy Williams Gilbert, AZ

We used Travelers for our Commercial Hazard and Liability Insurance. Although we never had any claims, they seemed to have good customer service. The rates were a little high for a start up company.

4 years ago

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Angelina Hamilton Gulfport, MS

Use this insurance for my business. They have an affordable rate for what I need to cover for our company vehicles.

2 years ago

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Michael Moss

Major Billing issues. Insurance issues handled through a 3rd party agent is frustrating. Hate to see what happens if and when I need to file a claim.

4 years ago

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Alex Danielson Riverton, UT

We had Travelers auto and home insurance for a number of years. Service and price was always good and fair.

3 years ago

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bailey jo Orem, UT

Very friendly customer service and they were very accommodating when my other company decided to drop me after an accident.

3 years ago

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Jami Howell Farmington, UT

So far so good. They were willing to take us in after our other company dropped us and their prices have been good for what we have gotten.

3 years ago

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Jessica Lehi, UT

Travelers has been a great auto insurance company with low monthly plans or a discount on paying yearly

3 years ago

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Gloria

Very good company. My agent is the best. She is very helpful and gets back to me quickly.

2 years ago

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Don Ooltewah, TN

Perfect service and response. Friendly customer service. Great value. No suggestions for improvement.

3 years ago