The General Logo
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LAST UPDATED: February 8th, 2021

The General makes it easy to view quotes and purchase car insurance online. Its website uses encryption to secure your information. 

The General works to ensure that its policies are widely available. You can get an auto policy from the insurance company even if you've been without coverage. Other insurers may require having auto insurance coverage for six months before they'll issue a policy.

View The General Insurance Reviews

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The Good

  • Minimal Personal Information for Online Quotes
  • Convenient App
  • High Financial Strength Rating

Minimal Personal Information for Online Quotes

The General offers quick quotes. After providing some basic information, like your zip code, you can view premium quotes.

Unlike many online quote services, The General does not require your address, driver's license number, or vehicle information before you can see rates. If you decide to buy an auto insurance policy, you'll need to provide this information.

This factor makes The General's quote process faster. However, it may lead to discrepancies between the insurance rate quote and the actual rate.

Convenient App

Policyholders benefit from The General's convenient app. Through the app, you can view identification cards, file claims, and pay bills. The app is available on the AppStore and Google Play.

High Financial Strength Rating

The General has a high financial strength rating from A.M. Best. These ratings indicate the likelihood an insurer will be able to pay claims as their filed. High ratings make The General a dependable insurance provider.


The Bad

  • Insufficient Customer Reviews
  • Not Available Everywhere
  • Limited General Information on Discounts

Insufficient Customer Reviews

Insight on the customer experience is limited because Best Company has not received many reviews for The General. While conclusions are unavailable, it's promising that The General reviews are mostly positive.

Not Available Everywhere

The General's website says that it serves 46 states and Washington, D.C. However, there are state-specific quote pages for 49 states and Washington, D.C. The only state without a quote page is Wyoming.

If The General is not offered in your state, you'll need to find a different company.

Limited General Information on Discounts

The General's website boasts of the discounts it offers including multi-vehicle, safety features, and previous insurance. However, for more specific information, you'll need to complete the quote process. 

Other insurers offer more general information on the discounts offered without needing to get a quote.


The Bottom Line

The General is worth considering for car insurance, especially if you've had trouble getting a policy issued from another insurer. The General has high financial strength ratings and offers quick quotes.

While more customer insight is necessary before drawing conclusions, it's a good sign that The General's reviews have been largely positive. 

If The General is available in your area, it's worth getting a quote.

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6 Reviews

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kristin Gneiting Pleasant Grove, UT

I love my General Insurance. They gave me a great rate that was structured around what I needed and it was quick and easy. It is easy to go to my account online and make changes to add or drop things. I was able to add a daughter who started driving and gave me the discounts because of her good grades. They will look for ways to give me a discount if they can.

4 years ago


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Reese Pleasant Grove, UT

I currently have The General insurance and they have been great. They have the choice of doing it online or over the phone and I have done both. They have a great website that makes making changes easy. I can pay online easily also and they are looking at discounts for me all the time. Easy to make changes to vehicles and drivers as well.

4 years ago

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Tom Pleasant Grove, UT

I currently have General Car Insurance and I get great value of the money. They are easy to work with and I like their online log in website and customer service.

5 years ago

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Amber C Frey San Diego, CA

It's cheap insurance but it works. I'm basically paying $70 a month for a piece of paper that keeps me from getting a ticket if I get pulled over. Not much coverage but it's the bare minimum.

5 years ago


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Windy Payton New Orleans, LA

Best Company insurance company very professional and understanding company would recommend them to all my family and friends

3 years ago


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Taylor Siren Gilbert, AZ

The General provides great low rates that can save you time and money.

5 years ago