Mercury Insurance Logo

Mercury Insurance

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14 User Reviews

5.8

Overall Score

Mercury Insurance was founded in 1962 and provides insurance options for auto, home, condo, renters, and business insurance. Headquartered in Los Angeles, Mercury's auto coverage is through a network of more than 8,000 independent agents throughout 11 states. Mercury made Forbes' list of "America's Most Trustworthy Companies" in 2014. 

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The Good

  • Coverage Features
  • Discounts
  • Website

Coverage Features

Mercury covers all the bases we like to see in a policy:

  • Liability
  • Collision
  • Comprehensive
  • Medical
  • PIP
  • Uninsured
  • Underinsured
  • Rental car
  • Roadside

Discounts

The company also provides the following discounts:

  • Accident forgiveness
  • Feature 15
  • Multicar
  • Multi-policy
  • Passive restraints
  • Antitheft
  • Antilock
  • Youthful driver
  • Driver training
  • Youthful longevity
  • College student
  • Age 55 and over
  • Accident prevention course
  • Reduced usage
  • Payment plans

Website

Mercury's website includes an informational blog full of helpful resources on a variety of car and coverage topics. Named "news you can use," the blog features regional and national headlines of insurance-related news, as well as the company's headlines and updates as well. The website's homepage features a section called "more insurance tips," providing a look into safety ratings, lower-than-usual insurance premiums and auto accident claims.

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The Bad

  • Limited State Availability 

Limited State Availability 

Mercury provides auto insurance coverage through a network of local, independent agents to residents in these states:

  • Arizona
  • California
  • Florida
  • Georgia
  • Illinois
  • New Jersey
  • Nevada
  • New York
  • Oklahoma
  • Texas
  • Virginia

Residents of all other states are ineligible for insurance coverage through Mercury. 

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The Bottom Line

Mercury provides good discounts and more importantly, all the necessary coverage features. Mercury also has the longevity to show that it is a contender within the insurance industry. Consumers will need to decide whether or not the limitations of Mercury outweigh the benefits of the service.

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Star Rating

4.2

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14 Reviews

Review Breakdown

5 grade

57%

4 grade

14%

3 grade

21%

2 grade

0%

1 grade

7%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Mark

We've used Mercury Insurance for the past several years after switching over from 21st Century. Policy prices are lower and Mercury has reliably come through for accidents and other claims. Their website is easy enough to work through and customer service has always been good.

3 years ago

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Review Source

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JF Rancho Palos Verdes, CA

Extremely good rates until recently, now my long-term and multi-policy discounts are overwhelmed by recent 20%+ increases "for rising costs". but most of these years it's been great. other recent problem is they increase my miles or coverages at renewal time and I have to spend two hours on phone to get policy back to normal. at least once i get a rep on the phone they are very good and pleasant

1 year ago

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Craig Meier Los Angeles, CA

Great price, but wouldnt help me with a bad/fradulent repair because I chose my own bodyshop. I was misled into thinking because this local shop was in Mercury's system, that is was a Mercury Authorized Repair Facility. It was not and I got screwed into having to pay for the repair of the repair at about $2,000 and am going to try to sue the shop for $2,000.

2 years ago

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Constance Royval

great customer service,decent rates. Local agent to handle any questions,I can just drop by the office. I WILL NOT BUY INSURANCE ON LINE.

3 years ago

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Weyand

Good price but service is only average. When hit by another car they were not much help. No follow up after case was rapped up with other insurance company.

3 years ago

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Cheryl D La Mirada, CA

Employees very knowledgable & give suggestions on how to include best coverage for you

2 years ago

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Henrietta krueger

great customer service, claim processed quickly

11 months ago

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Mista

I had an accident with a rental car and they were very helpful

1 year ago

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Don Chambers

Good service, quick response to claims, fair price; what more do you need?

2 years ago

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Don Chambers

They have competitive rates, and very fast response when entering a claim

3 years ago

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Josh Hartmann

Best price and great customer service...very accommodating company.

3 years ago

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Kate Gregory Pleasant Grove, UT

We weren't super impressed with the coverage limits for the cost, but luckily we never had to make a claim.

1 year ago

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Taylor Siren Gilbert, AZ

Switching to Mercury was a great decision, their low rates help me save money.

2 years ago

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David C Morrow

handle claims well and I like my broker agent

3 years ago

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