Mercury Insurance Company has been selling auto insurance since 1962 and is continuing to grow each day. It is one of the fastest growing companies and is a leader in insurance in California. Today, there are over 51,000 employees. Mercury Insurance is headquartered in Los Angeles, and primarily provides coverage for auto, business insurance and homeowners' coverage. Auto coverage is through a network of more than 7,000 independent agents throughout 11 states.
- Good reputation
- Coverage features
In 2014, Mercury made Forbes' list as one of America's must trustworthy companies. After researching over 8,000 companies, Forbes narrowed the field to the best of the best and listed their top 50. In regards to Mercury, Forbes had this to say:
"Mercury has been serving insurance consumers for more than 50 years and this prestigious honor from Forbes validates our long-standing efforts to supply affordable insurance and unsurpassed service for our millions of customers," said Mercury CEO Gabe Tirador. "For the past five decades Mercury has operated with the belief that personal relationships are important to consumers, and these relationships - whether with the company or with our agents - help to create trust. This blueprint is obviously still true today."
Mercury covers all the bases we like to see in a policy:
- Rental car
They also provide the following discounts:
- Accident foregivness
- Feature 15
- Passive restraints
- Youthful driver
- Driver training
- Youthful longevity
- College student
- Age 55 and over
- Accident prevention course
- Reduced usage
- Payment plans
Mercury's website includes an informational blog full of helpful resources on a variety of car and coverage topics. Named "news you can use," the blog features regional and national headlines of insurance-related news, as well as the company's headlines and updates as well. Their website's homepage feature a section called "more insurance tips," providing a look into safety ratings, lower-than-usual insurance premiums and auto accident claims.
- Undisclosed price
- Poor user experience
- Service coverage
Mercury has not disclosed pricing information.
Poor User Experience
According to Consumer's Review website, the company is not rated well. Out of 42 ratings, the company has only earned 1.25 stars, out of a possible five. 38 of the 42 voters gave a one-star vote, while three left a 5-star rating and only one left a four-star rating. Social Media numbers appear to be low, based solely on the company's Facebook page. There are currently just 5,320 followers for the page.
Mercury provides auto insurance coverage to residents in 11/50 states: Arizona, California, Florida, Georgia, Illinois, New Jersey, Nevada, New York, Oklahoma, Texas, and Virginia.
The Bottom Line
Mercury provides good discounts and more importantly, all the necessary coverage features. Mercury also has the longevity to showing that it is a contender within the insurance industry. Consumers will need to decide whether or not the limitations of Mercury outweigh the benefits of the service.