7.7
Overall Score
Fluent Home is a company whose team members have 70 years of combined experience in the security industry. The company offers customizable, state-of-the-art security, technology, and energy management products and services. Fluent Home builds custom smart security and energy-efficient home automation systems. With every family having different needs, Fluent Home makes it a priority to have flexible packages — from basic security equipment to advanced home automation.
Fluent Home offers convenience by providing you with its Alarm.com app so you can access, monitor, and control all your systems from one integrated interface. Additionally, Fluent Home prides itself on delivering exceptional customer service and the company strongly believes in giving back to the community through charitable donations.
Fluent Home does not provide pre-built packages, rather it offers you a custom solution that allows you to hand-select security equipment that suits your needs so you don't have to pay for features you don't need. This provides more versatility to customers and peace of mind that they won't be missing out on any camera or security solutions they desire. Fluent Home costs will vary depending on the plan you select (home automation and added security equipment will increase your monthly fee), and all security packages require a 36-month contract.
Standard Features Included
Optional Features Included
Fluent Home is more than just an alarm company; it offers home automation capabilities along with its home security systems. With Fluent's smart home automation, you can:
Fluent Home also provides you with its Alarm.com app upon installation so you can access, monitor, and control your system remotely in real-time. This is great for consumers who want access to their home security system from anywhere at any time.
Fluent Home offers 24/7 burglary and theft monitoring 365 days a year while providing you with an easy to use touchscreen control panel, a customized 8-point security system and will send you email and text notifications when necessary. Fluent Home security systems also sport motion sensor and glass break detector functionality. Motion detectors are easy to install, and even easier to monitor from your smartphone mobile app. Fluent Home's monthly monitoring service rates start at $29.99.
Unique to Fluent Home, the security company provides its customers with this guarantee: to only use state-of-the-art equipment, 80% of all support calls answered within 60 seconds, resolution of customer concerns on the first call, or service issues guaranteed to be serviced within seven days, and any customer not serviced within one week will receive free monitoring until their issue is resolved. In addition, Fluent Home security warranties all its equipment for the lifetime of the customer.
Fluent Home doesn't post any equipment pricing information on its website, rather the company asks that you contact a sales rep so it can provide you with a custom quote based on your specific needs. That's not necessarily a bad thing because by doing so you will only be paying for those products and services you actually need. However, this is definitely inconvenient for any homeowner looking to quickly and easily compare Fluent Home's prices to other home security providers.
Fluent Home requires a three-year contract for its services. This is a somewhat common contract length within the home security industry but with the company's higher video monitoring prices, this may prove to be too expensive for some consumers. Especially with a moving fee and no money-back guarantee, be sure to understand all the terms before committing to Fluent Home's long-term contract.
Fluent Home does offer removal, transport, and reinstallation services to its customers, however, the company charges $99 to move the security system to a new location. Many security providers offer moving options free of charge. This is unfortunate for any consumers who may move during their contract with Fluent Home. If this is the case, you may want to consider looking into a home security provider that does not charge a moving fee.
Unlike many home security companies, Fluent Home does not offer a 30-day money-back guarantee. The company does allow you to cancel your services for up to three days after you sign your agreement. However, this is not an ample amount of time for customers to change their minds if they decide Fluent Home is not for them. If you want more of a trial period, we suggest looking into other home security providers.
Fluent Home advertises state-of-the-art products and professional monitoring services. Fluent Home provides a lifetime warranty for its equipment. However, in the company's reviews, customers note faulty equipment and a variety of other complaints, including poor customer service. Customers also have to pay a $99 moving fee if they want to transfer their home security system to a new home.
Customer reviews are often the most telling information you can gather to determine whether a company is worth doing business with. Read Fluent Home reviews below if you are interested in hearing what current and past customers have to say about the home security provider.
We analyzed all the home security reviews on BestCompany.com to understand the motivations of customers who leave a given star rating. Through careful analysis, we identified some common factors that lead to particularly positive and negative experiences. Read our report to learn the key takeaways from other customers’ experiences.
Learn MoreCall our recommended rep over at Fluent Home below.
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Glenn Gooding
4 days ago
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Patricia McGee Kingsport, TN
2 months ago
David Noonkester
2 weeks ago Edited April 29, 2024
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Dutch
1 month ago
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Janet Lowe
3 days ago
Denzil D'Silva Windsor, ON
5 months ago
Reply from Fluent Home
Dec. 29th, 2023
Millie Webster Limestone, TN
8 months ago
Reply from Fluent Home
Nov. 20th, 2023
Verified Customer
Review Source
Floyd Knippshild
3 years ago
Reply from Fluent Home
Nov. 6th, 2021
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Steven Watson
1 month ago
Freda Gerry Vancouver, BC
4 months ago
Reply from Fluent Home
Feb. 1st, 2024
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Jon Toca Brossard, QC
5 months ago
Reply from Fluent Home
Dec. 4th, 2023
Verified Customer
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Donald Toledo, OH
3 years ago
Reply from Fluent Home
Nov. 8th, 2021
Verified Customer
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Leon Aurora, CO
3 years ago
Reply from Fluent Home
Nov. 8th, 2021
Verified Customer
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Kathy Dayton, OH
3 years ago
Reply from Fluent Home
Nov. 8th, 2021
Verified Customer
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Cynthia Cleveland, OH
3 years ago
Reply from Fluent Home
Nov. 8th, 2021
Verified Customer
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Kathryn
3 years ago
Reply from Fluent Home
Oct. 7th, 2021
Verified Customer
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Frank Berry
3 years ago
Reply from Fluent Home
Oct. 7th, 2021
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Arooj Naeem
5 months ago
Reply from Fluent Home
Dec. 11th, 2023
Catherine Johnson Edmonton, AB
2 months ago Edited March 19, 2024
Reply from Fluent Home
Feb. 26th, 2024
Sam Denotter Edmonton, AB
3 months ago
Reply from Fluent Home
Feb. 26th, 2024
Jennifer Delliskave Midvale, UT
3 months ago
Reply from Fluent Home
Feb. 1st, 2024
Brenda Reid Camrose, AB
4 months ago
Reply from Fluent Home
Feb. 1st, 2024
LT TL Anderson, IN
5 months ago
Reply from Fluent Home
Dec. 11th, 2023
Verified Customer
Review Source
Mary Lou Weber Erie, PA
3 years ago
Reply from Fluent Home
Nov. 4th, 2021
Verified Customer
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Ollie Kovaluk
3 years ago
Reply from Fluent Home
Nov. 6th, 2021
Verified Customer
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Valentines Edmonton, AB
3 years ago Edited January 10, 2024
Reply from Fluent Home
Nov. 6th, 2021
Verified Customer
Review Source
Mary Canton, OH
3 years ago
Reply from Fluent Home
Nov. 6th, 2021
Verified Customer
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Terry Akron, OH
3 years ago
Reply from Fluent Home
Nov. 6th, 2021
Verified Customer
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Christie Indianapolis, IN
3 years ago
Reply from Fluent Home
Nov. 8th, 2021
Verified Customer
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Robert Columbia Falls, MT
3 years ago
Reply from Fluent Home
Nov. 8th, 2021
Verified Customer
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Diane Hampel
3 years ago
Reply from Fluent Home
Oct. 28th, 2021
Verified Customer
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Gina Shymko
3 years ago
Reply from Fluent Home
Oct. 14th, 2021
Verified Customer
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James
3 years ago
Reply from Fluent Home
Sep. 29th, 2021
Verified Customer
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Kate
3 years ago
Reply from Fluent Home
Sep. 24th, 2021
Mary Ellen Mandeville, LA
9 months ago
Reply from Fluent Home
Nov. 20th, 2023
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Shelley O'Brien Marysville, WA
1 year ago
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Ken Clayton Woodridge, IL
2 years ago
Reply from Fluent Home
Dec. 5th, 2021
Krystle Cardinal St. Paul, AB
2 years ago
Reply from Fluent Home
Aug. 11th, 2021
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dan pargas Peoria, AZ
2 months ago
Reply from Fluent Home
Feb. 26th, 2024
Jennifer H St Louis, MO
4 months ago
Reply from Fluent Home
Feb. 1st, 2024
D.J. Trezise Washington, DC
4 months ago
Reply from Fluent Home
Dec. 29th, 2023
Kathy Miller CA
5 months ago
Reply from Fluent Home
Dec. 29th, 2023
Jody Mason Overland Park, KS
5 months ago
Reply from Fluent Home
Dec. 11th, 2023
Review Source
don gervais Regina, SK
5 months ago
Reply from Fluent Home
Nov. 20th, 2023
Judith Noble
7 months ago
Reply from Fluent Home
Nov. 20th, 2023
Verified Customer
Review Source
TRAVIS DOWELL Las Vegas, NV
1 year ago
Verified Customer
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Angela Lunsford Pittsburgh, PA
3 years ago
Reply from Fluent Home
Nov. 4th, 2021
Verified Customer
Review Source
Why you sent the email Bedford, OH
3 years ago
Reply from Fluent Home
Nov. 4th, 2021
Verified Customer
Review Source
Mandy Hatch 780-898-5377
3 years ago
Reply from Fluent Home
Nov. 4th, 2021
Verified Customer
Review Source
Patty Ridenour Dayton, OH
3 years ago
Reply from Fluent Home
Nov. 4th, 2021
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