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Culligan

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69 User Reviews

7.1

Overall Score

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LAST UPDATED: March 17th, 2023
Culligan started in 1936 and has since become an industry leader. They strive to provide better water for homes, offices, restaurants, and industrial facilities around the world. Culligan initially provided water softening solutions for residences, but has since expanded to other industries. Culligan's water softeners have been awarded by the NSF, Water Quality Association, and Underwriters Laboratories. Additionally, Culligan has earned a Consumers Digest Best Buy award for the reliability of their products.

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The Good

  • Time in Business
  • Free In-home Water Testing
  • Products

Time in Business

 Over the past 80 years that Culligan Water has been around, they have become one of the oldest water softener companies in the world. Their brand size has also grown to be very large. They have been established for years and have served thousands of customers worldwide.

Free In-home Water Testing

 Culligan offers free water testing to see what exactly is in the water at your home. A water expert will come to your home and test the tap water right in your kitchen. The results vary based on each household, but it usually takes less than 10 minutes to finish the test. After the test, you will see the results and receive advice on which product to fix the problem.

Products

 Culligan offers many different products and resources for customers to help with their specific water softener needs, and more. They have products and features for all types of budgets. The prices differ based on the different systems. Additionally, Culligan sells various different services and products in different markets. The three main industries Culligan serves are office, commercial, and industrial.
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The Bad

  • Installation Services
  • Undisclosed Information

Installation Services

 Culligan only offers installation services based on location and certain products. Although you have the product shipped to your home, you have to ask whether installation services are available. If installation services are available in your area and with your product, you will have to pay an additional fee for installation.

Undisclosed Information

 There is a lot of information that Culligan doesn't include on their website. They do not provide any information regarding contract length or a cancellation policy. Other industry competitors are very transparent when providing information about contracts. Usually there are month to month contracts or yearly contracts, but Culligan does not release this information on their website. Additionally, they do not disclose if they have a cancellation or refund policy regarding contracts. They also don't disclose information regarding coverage.
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The Bottom Line

Culligan values customer satisfaction and providing quality service to their customers. Although they don't disclose information about contracts and installation services on their website, they offer good products for a reasonable price. We highly recommend Culligan for all water softener needs.
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User Reviews

Star Rating

4.4

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69 Reviews

Review Breakdown

5 grade

64%

4 grade

19%

3 grade

13%

2 grade

1%

1 grade

3%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Review Source

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Jesse and MaryAnn Hewett FL

Honesty is the best way to speak of the business I was very happy with it and I'll recommend it for everyone they actually tested our well water and explained that it was better than the product that I was gonna receive with them super honest. The employee from the Culligan office who was assigned to our appointment was very straightforward and I couldn't believe he truly told me that my deep well water was more pure than the bottle H2O that I was going to be getting with them and I should be thankful for the aquafier we'd tapped into when putting the deep well in at the house and property my family had recently purchased a super wonderful clean product for my family and I was truly blessed

4 months ago Edited December 5, 2022

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Eva Salazar Lubbock, TX

I would not use them again. They are affordable but not worth the system they provide. Its not cheap but feels like it is. You have to pay extra for salt bags.

4 months ago

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Thomas Hullinger Pleasant Grove, UT

Culligan water softeners has helped me to get the clean soft water for me and my family. It helps on corrosion of my pipes, great for washing clothes and I know that the impurities are gone.

4 years ago

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Matthew Locke Tucson, AZ

Their softener is great and easy to use with very little maintenance plus their bottled water is awesome!!

8 months ago

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Kassandra Roberts Indianapolis, IN

In my area the men are very busy so we have to oder our salt before we are out of course but when they do show they are very friendly and even add the salt themselves.

1 year ago

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L Turner Avon, IN

Got a water system for my mom and she loved it. The rep was reliable and friendly. They were on time and installed the bottle for mom. Would absolutely recommend.

1 year ago

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Carmen hines Grand Rapids, MI

Good water. Just to on the pricey side for me.

3 months ago

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Megum Povsha Bozeman, MT

Product is reliable, easy and works. I can taste a difference. My hair and skin feel much better. The service is prompt friendly and efficient

1 year ago

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Mario Martin Houston, TX

Good product and services but didn't get much use for the product until the grandkids were over, but as a family we love the quality of the water.

1 year ago Edited February 8, 2022

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Bryce Wilcox CA

Little over priced. Return policy was a little limited. Water softener worked just fine. Seems like a quality product.

1 year ago

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Steve Pitman Largo, FL

Older well established water softener system,competitive prices,good quality system never an issue while in service

1 year ago

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Dave Brinton

Received several bids, and Culligan was the best value and service for the price

4 years ago Edited September 14, 2021

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Vicki A Michaels

Have had it in my home for 12 years and it's been great!

4 years ago

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