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7.4

Overall Score

LAST UPDATED: March 26th, 2024
Culligan started in 1936 and has since become an industry leader. They strive to provide better water for homes, offices, restaurants, and industrial facilities around the world. Culligan initially provided water softening solutions for residences, but has since expanded to other industries. Culligan's water softeners have been awarded by the NSF, Water Quality Association, and Underwriters Laboratories. Additionally, Culligan has earned a Consumers Digest Best Buy award for the reliability of their products.

Top Ranked Companies

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The Good

  • Time in Business
  • Free In-home Water Testing
  • Products

Time in Business

Over the past 80 years that Culligan Water has been around, they have become one of the oldest water softener companies in the world. Their brand size has also grown to be very large. They have been established for years and have served thousands of customers worldwide.

Free In-home Water Testing

Culligan offers free water testing to see what exactly is in the water at your home. A water expert will come to your home and test the tap water right in your kitchen. The results vary based on each household, but it usually takes less than 10 minutes to finish the test. After the test, you will see the results and receive advice on which product to fix the problem.

Products

Culligan offers many different products and resources for customers to help with their specific water softener needs, and more. They have products and features for all types of budgets. The prices differ based on the different systems. Additionally, Culligan sells various different services and products in different markets. The three main industries Culligan serves are office, commercial, and industrial.
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The Bad

  • Installation Services
  • Undisclosed Information

Installation Services

Culligan only offers installation services based on location and certain products. Although you have the product shipped to your home, you have to ask whether installation services are available. If installation services are available in your area and with your product, you will have to pay an additional fee for installation.

Undisclosed Information

There is a lot of information that Culligan doesn't include on their website. They do not provide any information regarding contract length or a cancellation policy. Other industry competitors are very transparent when providing information about contracts. Usually there are month to month contracts or yearly contracts, but Culligan does not release this information on their website. Additionally, they do not disclose if they have a cancellation or refund policy regarding contracts. They also don't disclose information regarding coverage.
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The Bottom Line

Culligan values customer satisfaction and providing quality service to their customers. Although they don't disclose information about contracts and installation services on their website, they offer good products for a reasonable price. We highly recommend Culligan for all water softener needs.
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Star Rating

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4.3

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96 Reviews

Review Breakdown

5 grade

64%

4 grade

20%

3 grade

9%

2 grade

3%

1 grade

4%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Review Source

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Nora Mosley

I have a culligan water softener that works very well with the hard water here in Texas. I received a great rate when I purchased my home and they came in and set up the equipment, set up our services and it has worked well since we purchased it over 5 years ago.

2 days ago

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Kelsey T.L. Lansing, MI

Culligan water softeners have proven to be a reliable choice for improving water quality in our home. Their products effectively tackle our hard water issues, and their local service and support are excellent. However, their pricing tends to be on the higher side, which might not be ideal for budget-conscious consumers. Regardless, their customer service is excellent in guiding you through any questions you may have, which is priceless these days. All in all, Culligan delivers on performance, but affordability could be improved for a full five-star rating.

4 months ago Edited October 31, 2023

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Jesse and MaryAnn Hewett FL

Honesty is the best way to speak of the business I was very happy with it and I'll recommend it for everyone they actually tested our well water and explained that it was better than the product that I was gonna receive with them super honest. The employee from the Culligan office who was assigned to our appointment was very straightforward and I couldn't believe he truly told me that my deep well water was more pure than the bottle H2O that I was going to be getting with them and I should be thankful for the aquafier we'd tapped into when putting the deep well in at the house and property my family had recently purchased a super wonderful clean product for my family and I was truly blessed

1 year ago Edited December 5, 2022

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Juan Tejera San Antonio, TX

Good water softeners, with professional customer service

2 weeks ago

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Hypatias Dragons Stamford, CT

We have a Culligan water softening system and we like it. I should have bought it outright but, I'm not sure we're even paying a rental fee anymore. I really like that the system keeps our water from corroding the pipes. I would never go without a softening system in my house. Customer service is very down to earth and friendly.

10 months ago Edited May 26, 2023

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Thomas Hullinger Pleasant Grove, UT

Culligan water softeners has helped me to get the clean soft water for me and my family. It helps on corrosion of my pipes, great for washing clothes and I know that the impurities are gone.

5 years ago

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Eva Salazar Lubbock, TX

I would not use them again. They are affordable but not worth the system they provide. Its not cheap but feels like it is. You have to pay extra for salt bags.

1 year ago

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Kassandra Roberts Indianapolis, IN

In my area the men are very busy so we have to oder our salt before we are out of course but when they do show they are very friendly and even add the salt themselves.

2 years ago

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L Turner Avon, IN

Got a water system for my mom and she loved it. The rep was reliable and friendly. They were on time and installed the bottle for mom. Would absolutely recommend.

2 years ago

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Terry Salazar Eagle, ID

Nice customer service and our water softener works great after all these years only on repair

7 months ago

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Megum Povsha Bozeman, MT

Product is reliable, easy and works. I can taste a difference. My hair and skin feel much better. The service is prompt friendly and efficient

2 years ago

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Mario Martin Houston, TX

Good product and services but didn't get much use for the product until the grandkids were over, but as a family we love the quality of the water.

2 years ago Edited February 8, 2022

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Bryce Wilcox CA

Little over priced. Return policy was a little limited. Water softener worked just fine. Seems like a quality product.

2 years ago

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Matthew Locke Tucson, AZ

Their softener is great and easy to use with very little maintenance plus their bottled water is awesome!!

1 year ago

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Steve Pitman Largo, FL

Older well established water softener system,competitive prices,good quality system never an issue while in service

2 years ago

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Jeff Gerbino Spring Hill, FL

Decent water softener replaced the old one and has lasted well.

10 months ago

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Dave Brinton

Received several bids, and Culligan was the best value and service for the price

5 years ago Edited September 14, 2021

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Carmen hines Grand Rapids, MI

Good water. Just to on the pricey side for me.

1 year ago

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Vicki A Michaels

Have had it in my home for 12 years and it's been great!

5 years ago