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5.8

Overall Score

LAST UPDATED: February 8th, 2024
Culligan started in 1936 and has since become an industry leader. They strive to provide better water for homes, offices, restaurants, and industrial facilities around the world. Culligan initially provided water softening solutions for residences, but has since expanded to other industries. Culligan's water softeners have been awarded by the NSF, Water Quality Association, and Underwriters Laboratories. Additionally, Culligan has earned a Consumers Digest Best Buy award for the reliability of their products.

Top Ranked Companies

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The Good

  • Time in Business
  • Free In-home Water Testing
  • Products

Time in Business

Over the past 80 years that Culligan Water has been around, they have become one of the oldest water softener companies in the world. Their brand size has also grown to be very large. They have been established for years and have served thousands of customers worldwide.

Free In-home Water Testing

Culligan offers free water testing to see what exactly is in the water at your home. A water expert will come to your home and test the tap water right in your kitchen. The results vary based on each household, but it usually takes less than 10 minutes to finish the test. After the test, you will see the results and receive advice on which product to fix the problem.

Products

Culligan offers many different products and resources for customers to help with their specific water softener needs, and more. They have products and features for all types of budgets. The prices differ based on the different systems. Additionally, Culligan sells various different services and products in different markets. The three main industries Culligan serves are office, commercial, and industrial.
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The Bad

  • Installation Services
  • Undisclosed Information

Installation Services

Culligan only offers installation services based on location and certain products. Although you have the product shipped to your home, you have to ask whether installation services are available. If installation services are available in your area and with your product, you will have to pay an additional fee for installation.

Undisclosed Information

There is a lot of information that Culligan doesn't include on their website. They do not provide any information regarding contract length or a cancellation policy. Other industry competitors are very transparent when providing information about contracts. Usually there are month to month contracts or yearly contracts, but Culligan does not release this information on their website. Additionally, they do not disclose if they have a cancellation or refund policy regarding contracts. They also don't disclose information regarding coverage.
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The Bottom Line

Culligan values customer satisfaction and providing quality service to their customers. Although they don't disclose information about contracts and installation services on their website, they offer good products for a reasonable price. We highly recommend Culligan for all water softener needs.
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Star Rating

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4.3

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93 Reviews

Review Breakdown

5 grade

65%

4 grade

18%

3 grade

10%

2 grade

3%

1 grade

4%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Denard Springle Manassas, VA

I have had a Callihan whole house water filter in my house for more than 20 years. I have just recently replaced the original water filter with a newer version of their whole house water filter. I highly recommend their filters.

1 week ago

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Jane Lilley Fort Myers, FL

Friendly and professional sales and install staff. We have lifted our last heavy water bottle. We have stopped polluting the earth with plastic water bottles. We have great tasting water with a flip of a water tap. Sorry it took so long to find Culligan.

1 month ago

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Arooj Naeem

Culligan's reputation as a water treatment expert is well-founded, and my interaction with the company exceeded my expectations. The first step was a thorough water analysis conducted by knowledgeable technicians who pinpointed the specific issues with my water quality.

2 months ago Edited December 11, 2023

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Kelsey T.L. Lansing, MI

Culligan water softeners have proven to be a reliable choice for improving water quality in our home. Their products effectively tackle our hard water issues, and their local service and support are excellent. However, their pricing tends to be on the higher side, which might not be ideal for budget-conscious consumers. Regardless, their customer service is excellent in guiding you through any questions you may have, which is priceless these days. All in all, Culligan delivers on performance, but affordability could be improved for a full five-star rating.

3 months ago Edited October 31, 2023

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Star Brown Binghamton, NY

Where I live at Culligan makes my water taste so good and I feel different when I take a shower or a bath.

4 weeks ago

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Lisa Imes DeMotte, IN

Amazing company. Great and helpful employees. Fantastic customer service! Water softeners are amazing. They install, no mess!

1 month ago Edited January 15, 2024

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Chance Tyler

We used Culligan services (out of Livermore ) for about 3 years. The price was fair and the water was great. There was one issue where they tried to charge us for an included maintenance. We stopped the service during the pandemic because it was for a motel and our lobby was closed. When i went to try to restart it, I called 4 separate times and was told someone would call back with pricing. It never happened. I don't understand why they could not just give me pricing over the phone. After the 4th call, I realized that this locations service was terrible and I did not want to use them. The product itself is good. I am ranking this location only.

3 months ago

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Cindy Rotermund Charlotte, NC

We don't have a water softener right now. But in our last house we did have one. It was pretty large. I think it worked great. I had to keep reminding myself to check the salt level. I would imagine if you are an elderly p erson you might need to have someone help with refilling the salt. It's quite heavy. Generally speaking though I was always happy with feel of the water. If I was in need of a water softener I would definitely get a Culligan

7 months ago

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Bunny Garlington Weatherford, TX

This particular brand is the Industry leader for Water Softeners. The Culligan sales force can walk you through the purchase, delivery and installation. They clean up their tools, etc., leaving you will your pitcher style or a whole house installation, which ever you and your sales rep decide.

6 months ago Edited August 22, 2023

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Angela Chesapeake, VA

We’ve had a culligan water softener in our home for about 9 years now. I notice it the most when I shower. The suds just seam to wash out easier and my hair is left softer than it was from before we had it. We also had one of their water osmosis systems put in our kitchen. I would definitely recommend that as well. I can taste the difference now. Our water just seams to taste cleaner than regular tap water.

2 years ago

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Toni Montuori

Culligan was who I called after I purchased my home and needed a reliable and trusted source for my hard water concerns. They were prompt, courteous and professional.I was interested in a Reverse Osmosis system but didn’t know a lot about them. Culligan came thru! Scheduling the install was fast and the work was done expeditiously and cleanly. I was very pleased I called them.

2 years ago

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Robyn Brady Kent, OH

We just had a water softener installed last week. We moved into a new house in November 2020 and noticed the white spots on everything and my skin was super dry. After speaking with several neighbors we realized the previous owners never installed a water softeners. We had several companies lined up for quotes but we knew the Culligan name and reputation. Wade, a 22 year employee, was amazing and the price was way less than we expected. Signed that day and the water softener was installed 5 days later. Our water is clean and clear and no more spots and white residue in the shower.

2 years ago

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Mnm420 Clearwater, FL

We have a Callihan water cooler at work and love it. I think the water tastes better than most bottled waters and it's always ice cold. The guy comes twice a week to deliver new water and changes out the bottle for us if its getting low which is a nice perk since there are mostly women where I wish and the jugs are heavy. The guy always comes around the and time and is always very friendly and polite. Also, the price is very reasonable. We are on the automatic billing plan. I also use the water softeners for my residential water and love it because my hair is so much softer and cleaner feeling after washing it than it used to because the water is so hard here. I think my dishes come out cleaner too when hand washing - not sure why but whatever the reason, I like it!

2 years ago Edited May 27, 2022

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K.H. Tehachapi, CA

We had a Culligan water softener many, many years ago. This was back when you had to buy the 50 pound bags of salt for water softener machines, I’m not sure if you still need to buy the salt fo the machines or not. But I loved our water softener, your skin always felt nice and soft after shower, my clothes felt cleaner after washing them, and our dishes seemed to come out of the dishwasher better than without the water softener. Culligan made a great product back then, so I can only imagine the great water softener product they make now. I highly recommend Culligan to everyone looking for a water softener!!

2 years ago

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Robert Horn II Pahrump, NV

I had a Culligan water softner system installed several years ago. It is very easy to maintain and does the job of keeping our well water soft. The price was right too.

5 months ago

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Jack Rein Laona, WI

We have been using a Culligan water softener in our house for over 10 years. It has always been a dependable water softener. It uses gallons used to set the regeneration so it is economical to use.

7 months ago

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Jesse and MaryAnn Hewett FL

Honesty is the best way to speak of the business I was very happy with it and I'll recommend it for everyone they actually tested our well water and explained that it was better than the product that I was gonna receive with them super honest. The employee from the Culligan office who was assigned to our appointment was very straightforward and I couldn't believe he truly told me that my deep well water was more pure than the bottle H2O that I was going to be getting with them and I should be thankful for the aquafier we'd tapped into when putting the deep well in at the house and property my family had recently purchased a super wonderful clean product for my family and I was truly blessed

1 year ago Edited December 5, 2022

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Life of Frog South Bend, IN

These folks are awesome! I never had a water softener or RO filtration system before and Culligan came right out and showed me how my system worked at not cost to me. I paid for some salt, they delivered it, filled my softener, tested the system and cleaned up after themselves, and I only had to pay for the salt. I bought new filters for my Reverse Osmosis system and they came out and showed me how to install the filters for free. Super friendly people and very helpful!

1 year ago

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Austin Tempe, AZ

We have a water softener in our home, and it is incredible. I forgot to put salt in it this past month and we noticed almost right away! Everything was getting spotty and the water was not leaving that silky smooth feeling after showering etc. If you live in a hard water area like Arizona, then you should look into getting a great price, service, and softener from Culligan.

2 years ago

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Erinmarie Xian Seffner, FL

After carefully considering our options we decided to go with Culligan. We couldnt be happier with our water softener; we felt a difference right away and are hoping the experience continues to be a good one. We havent needed to call for service but I dont expect a problem in doing so. We purchased water softener in order to keep hard water build up from our black appliances.

2 years ago

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feng zhang Shawnee, KS

Beware of the scandal when they install it on only cold water on a single pipe instead of the main water line and claim their machine works, charge you every month after multiple time telling them it’s not working, all the answer they’ll give you is equipment works, just the water line that it’s installed on is for a single pipe only and everything else you’re still using hard water.

8 months ago

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Jessica McAdory Plano, TX

Oh how I wish that we had installed this long time ago! Everything works better the water tastes so much better than bottled water. My skin has cleared and my clothes keep their true colors!

1 year ago

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Hypatias Dragons Stamford, CT

We have a Culligan water softening system and we like it. I should have bought it outright but, I'm not sure we're even paying a rental fee anymore. I really like that the system keeps our water from corroding the pipes. I would never go without a softening system in my house. Customer service is very down to earth and friendly.

8 months ago Edited May 26, 2023

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Anna Meadville, PA

Our house uses a Culligan whole house water filtration system, and it is amazing. We have hard water and our system does exactly what it need to do. Good price, reliable service, Would absolute recommend Culligan.

9 months ago

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Dougie D Harold, KY

Culligan makes top notch water filtration systems! For your house, rv, camper or cabin! They have from simple screw on faucet attachments, in-line (my favorite), to large scale design for your house and or business providing years of clean and clear water!

2 years ago

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Party0f7 Macomb, MI

We had a new well put in at our cabin in Michigan’s upper peninsula and noticed that there was a buildup of scum in our shower. We bought this softener and have noticed that it is easier to clean our shower and our water is tasting better than it ever has before.

2 years ago

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Alexandria Lekberg Chesterfield, VA

Our water has never been the same since we purchased our Culligan water softener. It almost feels like you added lotion to the water. You use a lot less soap and less detergent when you use your water softener. Our kids love the way the water feels! The salt is not expensive for what you get!

2 years ago

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Marie Harnishfeger Bean Station, TN

From first call to finish a very professional company. Every detail explained up front. All questions answered. Installed by one of their expertly trained plumbers in a timely fashion. Great company to work with. Great price. And maintenance included!

2 years ago

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Amrit Nandrey Brentwood, TN

Culligan water softener installation at my new home went very smoothly. The installers came on time and were done quickly. They were able to accommodate my request for install location. I'm happy with the product and usage so far (2.5+ years). It is a great product and I'd recommend getting it.

2 years ago

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Thomas Hullinger Pleasant Grove, UT

Culligan water softeners has helped me to get the clean soft water for me and my family. It helps on corrosion of my pipes, great for washing clothes and I know that the impurities are gone.

5 years ago

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Ilspbeth Bruce

Great product. Easy to use. efficient doesnt use alot of salt. the units are easy to clean and use dont use as much salt as other units that we looked at.

10 months ago Edited April 11, 2023

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JS Sunnyvale, CA

Been using Culligan for over a decade. Their service has been unreliable the last five years. I’m most disappointed in their yearly filter change scheduling. I have to remind them that it’s time to change my filters (while I pay them monthly to do these things for me) and they’re always booked out for months and too busy to take care of this long time customer.

1 year ago

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Holly Ware Atlanta, GA

My mother started using Culligan water softeners at her place of employment and then we all followed bc of how great the water tasted with this company. We are a Culligan family now and will be for years to come.

1 year ago

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Glenn Dalton Salt Lake City, UT

Installed one 20 years ago in my home and it's still going strong. Had my water heater replaced yesterday after only 10 years and the guy said I'm overdue for a new one but why fix it if it ain't broke.

2 years ago

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Autumn Lewiston, ID

Culligan has the best drinking water at a great rate. My office has a Culligan man deliver every other week because you cannot drink the tap water where I live. I highly recommend Culligan water.

2 years ago

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Mike D Lynchburg, VA

This was an excellent water system using reverse osmosis. Did not need to purchase salt to add to the system. Also was given a large quantity of french milled soap which reduced that “slick” feeling. Definitely recommend

2 years ago

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Benjamin Milligan Dennis, TX

Paid to have Culligan come fix water that smelled like rotten eggs for my well. Was assured they could fix the problem. $10,000 later the problem is "fixed" but my water pressure isn't right, the system is constantly breaking and requires constant attention. Culligan is slow to fix the issues and usually doesn't want to cover the equipment.

5 months ago

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Nini

I enjoy using this water Purified Water System that has a pleasant taste and very useful when clean vegetables.

8 months ago Edited July 3, 2023

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Jim Miller

The water quality in my town is very bad. I ordered Culligan bottled water for a month and quickly found out it was to expensive for me. Back to the Brita filter which is substandard to reverse osmosis filtered water. Also my roommate, dog and I are no longer drinking 15 gallons of water per week

6 years ago

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Jeremy Summa Inverness, FL

The well water at my house is gross I have used culligan for years here in Florida and South Carolina. It is some high quality h2o!

8 months ago

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Betty Mount Pleasant, MI

HELPS WITH HARD WATER. HAVING IN HOUSE NO MORE WATER STAINS IN TOILET, TUB, SINK, WASHER. SKIN AND HAIR SOFTER. WATER IS BETTER TO DRINK.

10 months ago

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Debi Swartz Pittsburgh, PA

I started with Culligan and 5 gallon water soon because of my age I had to go to the 3 gallon containers but they charged double for the 3 gallon I understand connivence costs more but really double and it was like that with every service they sold

1 year ago

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Ed Angel Georgetown, TX

Their sales and installation support was exceptional. Rodney, our salt delivery guy is dependable and can be counted on to be on time and with exceptional service.

2 years ago

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emblair Herriman, UT

We moved to an are with very hard water. Something I had never really experienced before. So grateful that I can finally take a normal feeling shower again!

2 years ago

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Rishard Krehe Orlando, FL

Excellent company with offices all over the country, helpful employees that help every step definitely the water experts and will be sure to use again, highly recommend.

2 years ago

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Jason Bouwman Leander, TX

The salesman was knowledgeable with no pressure whatsoever. Install was quick and on time. I’ve had the unit for about a year and have had zero issues.

2 years ago

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Ron Durfey Pleasant Grove, UT

Very happy with my soft water system. Culligan is awesome and I will buy from them again. I really like the equipment as it seems to have no issues or require much service. When service is required the customer service team is on it and will help resolve issues and challenges.

5 years ago

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Rafael Orange City, FL

I love my water softners and purifiers. They may be more pricey but worth it

5 months ago

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Idk Cary, IL

Like how If I have any issues with my system someone will come out on the day I call to fix it.

5 months ago

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Crystal Batavia, IL

We got a quote from Culligan for a Water Softener but ended up going with another company. Their prices were a little on the high side and the guy that came out was a little pushy so we were turned off by that.

10 months ago Edited March 30, 2023

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