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53 User Reviews
LAST UPDATED: June 28th, 2022
Culligan started in 1936 and has since become an industry leader. They strive to provide better water for homes, offices, restaurants, and industrial facilities around the world. Culligan initially provided water softening solutions for residences, but has since expanded to other industries. Culligan's water softeners have been awarded by the NSF, Water Quality Association, and Underwriters Laboratories. Additionally, Culligan has earned a Consumers Digest Best Buy award for the reliability of their products.

Top Ranked Companies

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The Good

  • Time in Business
  • Free In-home Water Testing
  • Products

Time in Business

Over the past 80 years that Culligan Water has been around, they have become one of the oldest water softener companies in the world. Their brand size has also grown to be very large. They have been established for years and have served thousands of customers worldwide.

Free In-home Water Testing

Culligan offers free water testing to see what exactly is in the water at your home. A water expert will come to your home and test the tap water right in your kitchen. The results vary based on each household, but it usually takes less than 10 minutes to finish the test. After the test, you will see the results and receive advice on which product to fix the problem.

Products

Culligan offers many different products and resources for customers to help with their specific water softener needs, and more. They have products and features for all types of budgets. The prices differ based on the different systems. Additionally, Culligan sells various different services and products in different markets. The three main industries Culligan serves are office, commercial, and industrial.
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The Bad

  • Installation Services
  • Undisclosed Information

Installation Services

Culligan only offers installation services based on location and certain products. Although you have the product shipped to your home, you have to ask whether installation services are available. If installation services are available in your area and with your product, you will have to pay an additional fee for installation.

Undisclosed Information

There is a lot of information that Culligan doesn't include on their website. They do not provide any information regarding contract length or a cancellation policy. Other industry competitors are very transparent when providing information about contracts. Usually there are month to month contracts or yearly contracts, but Culligan does not release this information on their website. Additionally, they do not disclose if they have a cancellation or refund policy regarding contracts. They also don't disclose information regarding coverage.
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The Bottom Line

Culligan values customer satisfaction and providing quality service to their customers. Although they don't disclose information about contracts and installation services on their website, they offer good products for a reasonable price. We highly recommend Culligan for all water softener needs.
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Star Rating

4.5

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53 Reviews

Review Breakdown

5 grade

70%

4 grade

17%

3 grade

9%

2 grade

2%

1 grade

2%

Sentiment Criteria

Value

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Quality

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Service

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Stoney Blazer Republic, MO

Great water but I had a bad experience with a salesman stealing our money and got a huge bill after several months.

2 days ago

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Mnm420 Clearwater, FL

We have a Callihan water cooler at work and love it. I think the water tastes better than most bottled waters and it's always ice cold. The guy comes twice a week to deliver new water and changes out the bottle for us if its getting low which is a nice perk since there are mostly women where I wish and the jugs are heavy. The guy always comes around the and time and is always very friendly and polite. Also, the price is very reasonable. We are on the automatic billing plan. I also use the water softeners for my residential water and love it because my hair is so much softer and cleaner feeling after washing it than it used to because the water is so hard here. I think my dishes come out cleaner too when hand washing - not sure why but whatever the reason, I like it!

4 months ago

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Austin Tempe, AZ

We have a water softener in our home, and it is incredible. I forgot to put salt in it this past month and we noticed almost right away! Everything was getting spotty and the water was not leaving that silky smooth feeling after showering etc. If you live in a hard water area like Arizona, then you should look into getting a great price, service, and softener from Culligan.

5 months ago

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K.H. Tehachapi, CA

We had a Culligan water softener many, many years ago. This was back when you had to buy the 50 pound bags of salt for water softener machines, I’m not sure if you still need to buy the salt fo the machines or not. But I loved our water softener, your skin always felt nice and soft after shower, my clothes felt cleaner after washing them, and our dishes seemed to come out of the dishwasher better than without the water softener. Culligan made a great product back then, so I can only imagine the great water softener product they make now. I highly recommend Culligan to everyone looking for a water softener!!

8 months ago

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Tonya Doran Peterborough, ON

I’ve been using Colligan for 3yrs and love everything about the company. They are so knowledgeable in all areas water and so eager to help.

1 month ago

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Dougie D Harold, KY

Culligan makes top notch water filtration systems! For your house, rv, camper or cabin! They have from simple screw on faucet attachments, in-line (my favorite), to large scale design for your house and or business providing years of clean and clear water!

4 months ago

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Angela Chesapeake, VA

We’ve had a culligan water softener in our home for about 9 years now. I notice it the most when I shower. The suds just seam to wash out easier and my hair is left softer than it was from before we had it. We also had one of their water osmosis systems put in our kitchen. I would definitely recommend that as well. I can taste the difference now. Our water just seams to taste cleaner than regular tap water.

10 months ago

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Toni Montuori

Culligan was who I called after I purchased my home and needed a reliable and trusted source for my hard water concerns. They were prompt, courteous and professional.I was interested in a Reverse Osmosis system but didn’t know a lot about them. Culligan came thru! Scheduling the install was fast and the work was done expeditiously and cleanly. I was very pleased I called them.

10 months ago

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Erinmarie Xian Seffner, FL

After carefully considering our options we decided to go with Culligan. We couldnt be happier with our water softener; we felt a difference right away and are hoping the experience continues to be a good one. We havent needed to call for service but I dont expect a problem in doing so. We purchased water softener in order to keep hard water build up from our black appliances.

8 months ago

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Glenn Dalton Salt Lake City, UT

Installed one 20 years ago in my home and it's still going strong. Had my water heater replaced yesterday after only 10 years and the guy said I'm overdue for a new one but why fix it if it ain't broke.

5 months ago

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Party0f7 Macomb, MI

We had a new well put in at our cabin in Michigan’s upper peninsula and noticed that there was a buildup of scum in our shower. We bought this softener and have noticed that it is easier to clean our shower and our water is tasting better than it ever has before.

8 months ago

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Alexandria Lekberg Chesterfield, VA

Our water has never been the same since we purchased our Culligan water softener. It almost feels like you added lotion to the water. You use a lot less soap and less detergent when you use your water softener. Our kids love the way the water feels! The salt is not expensive for what you get!

8 months ago

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Marie Harnishfeger Bean Station, TN

From first call to finish a very professional company. Every detail explained up front. All questions answered. Installed by one of their expertly trained plumbers in a timely fashion. Great company to work with. Great price. And maintenance included!

8 months ago

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Amrit Nandrey Brentwood, TN

Culligan water softener installation at my new home went very smoothly. The installers came on time and were done quickly. They were able to accommodate my request for install location. I'm happy with the product and usage so far (2.5+ years). It is a great product and I'd recommend getting it.

8 months ago

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Robyn Brady Kent, OH

We just had a water softener installed last week. We moved into a new house in November 2020 and noticed the white spots on everything and my skin was super dry. After speaking with several neighbors we realized the previous owners never installed a water softeners. We had several companies lined up for quotes but we knew the Culligan name and reputation. Wade, a 22 year employee, was amazing and the price was way less than we expected. Signed that day and the water softener was installed 5 days later. Our water is clean and clear and no more spots and white residue in the shower.

1 year ago

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Redrider86401 Kingman, AZ

Kingman Arizona office is fantastic and they treat you like family

2 weeks ago

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Ed Angel Georgetown, TX

Their sales and installation support was exceptional. Rodney, our salt delivery guy is dependable and can be counted on to be on time and with exceptional service.

4 months ago

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emblair Herriman, UT

We moved to an are with very hard water. Something I had never really experienced before. So grateful that I can finally take a normal feeling shower again!

5 months ago

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Autumn Lewiston, ID

Culligan has the best drinking water at a great rate. My office has a Culligan man deliver every other week because you cannot drink the tap water where I live. I highly recommend Culligan water.

8 months ago

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Mike D Lynchburg, VA

This was an excellent water system using reverse osmosis. Did not need to purchase salt to add to the system. Also was given a large quantity of french milled soap which reduced that “slick” feeling. Definitely recommend

8 months ago

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Michelle Mapes Kalkaska, MI

Alway on time to restock watersoften with salt

4 weeks ago

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Janice M San Jose, CA

I've had my Culligan water softener for about 10 years. It works fine, but they often don't show up to service it per my maintenance contract. I usually have to call them for maintenance, which is annoying year after year.

4 months ago

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Kassandra Roberts Indianapolis, IN

In my area the men are very busy so we have to oder our salt before we are out of course but when they do show they are very friendly and even add the salt themselves.

4 months ago

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Andrew Sandy, UT

I cant say enough good things about Culligan water. Our local guy is awesome and got us all setup when we moved into our new house.

5 months ago

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Rishard Krehe Orlando, FL

Excellent company with offices all over the country, helpful employees that help every step definitely the water experts and will be sure to use again, highly recommend.

8 months ago

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Jason Bouwman Leander, TX

The salesman was knowledgeable with no pressure whatsoever. Install was quick and on time. I’ve had the unit for about a year and have had zero issues.

8 months ago

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Megum Povsha Bozeman, MT

Product is reliable, easy and works. I can taste a difference. My hair and skin feel much better. The service is prompt friendly and efficient

4 months ago

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Michelle McC Chicago, IL

We’ve used Culligan for several years. Their hardware is great, but if you need routine maintenance or a repair, be ready to wait weeks for an appointment

4 months ago

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Mario Martin Houston, TX

Good product and services but didn't get much use for the product until the grandkids were over, but as a family we love the quality of the water.

4 months ago

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Rivers02 Macomb, MI

Culligan has the best water softener as it is affordable and makes the water tastes delicious. It’s my go to brand.

5 months ago

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Michael Leslie Flint, MI

Gentleman recently came out to inspect my equipment. Took the time to explain everything in a way that was understandable.

6 months ago

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Julia UP Southbury, CT

Great service. They installed our new water filtration system very quick and professional. Water tastes great. I highly recommend Culligan

8 months ago

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L Turner Avon, IN

Got a water system for my mom and she loved it. The rep was reliable and friendly. They were on time and installed the bottle for mom. Would absolutely recommend.

8 months ago

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Paula Avon, IN

Have used Culligan for a few years now and have always had great service, professional customer service and installers. Would recommend 100%!

8 months ago

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J. Garrett Lansing, MI

Culligan systems are the best! The associates are knowledgeable and so helpful! My family had a great experience with them!

8 months ago

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Thomas Hullinger Pleasant Grove, UT

Culligan water softeners has helped me to get the clean soft water for me and my family. It helps on corrosion of my pipes, great for washing clothes and I know that the impurities are gone.

3 years ago

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Holly Ware Atlanta, GA

My mother started using Culligan water softeners at her place of employment and then we all followed bc of how great the water tasted with this company. We are a Culligan family now and will be for years to come.

2 months ago

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Lisa Houston, TX

Excellent product , I use it at home and skin feels soft and not too silly. Location of machine was conveniently not noticeable. Only thing didn’t care for was maintenance

8 months ago

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Jmarsh Macomb, MI

We use Culligan at our cabin up north to soften the well water. It is cost efficient and we have no complaints.

8 months ago

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Bryce Wilcox CA

Little over priced. Return policy was a little limited. Water softener worked just fine. Seems like a quality product.

8 months ago

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Will Mo Saint Clair Shores, MI

Good tasting water…as for the rest…not as tasty. We were offered very little help when it was time for us to get a new machine. We paid for the unit at least 4 times over for the years we rented it, tried to cancel the service but were given static at every turn. Finally we put their machine on the curb and purchased from another company.

8 months ago

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Jim Miller

The water quality in my town is very bad. I ordered Culligan bottled water for a month and quickly found out it was to expensive for me. Back to the Brita filter which is substandard to reverse osmosis filtered water. Also my roommate, dog and I are no longer drinking 15 gallons of water per week

4 years ago

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Ron Durfey Pleasant Grove, UT

Very happy with my soft water system. Culligan is awesome and I will buy from them again. I really like the equipment as it seems to have no issues or require much service. When service is required the customer service team is on it and will help resolve issues and challenges.

3 years ago

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Todd johnson Sparta, WI

Good quality, great service, I recommend them, I use them at my plant

4 months ago

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Brandon Holcombe Dallas, GA

A bit pricey but do a great job there's nothing I hate worse than hard water this company definitely helps

4 months ago

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Kerri Quaglino

Best water for commercial business. Good water for consumption

5 months ago

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Cynthia Landing Forest City, IL

Very professional and knowledgeable in the process of receiving service again since

6 months ago

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Steve Pitman Largo, FL

Older well established water softener system,competitive prices,good quality system never an issue while in service

8 months ago

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Kristin G Pleasant Grove, UT

We compared prices and felt that Culligan was a little more expensive but trusted the name. We have been very happy with our decision.

3 years ago

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TONY Viola Boise, ID

Good national image. Trustworthy. Dependable.

8 months ago