Culligan

Name: Culligan
Rating: 4.3

Is This Your Business?

4.3

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102 User Reviews

5.1

Overall Score

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4.3

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102 User Reviews

5.1

Overall Score

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The Good

The Bad

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Company Details

Time in Business

88 Years

Company Headquarters

9399 W. Higgins Rd., Ste 1100, Rosemont, IL 60018

Number of Reviews 102

info Source of Information

Author: Kaitlyn Short

LAST UPDATED: November 22nd, 2024

Culligan started in 1936 and has since become an industry leader. They strive to provide better water for homes, offices, restaurants, and industrial facilities around the world. Culligan initially provided water softening solutions for residences, but has since expanded to other industries. Culligan's water softeners have been awarded by the NSF, Water Quality Association, and Underwriters Laboratories. Additionally, Culligan has earned a Consumers Digest Best Buy award for the reliability of their products.

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The Good

Time in Business
Free In-home Water Testing
Products

Time in Business

Over the past 80 years that Culligan Water has been around, they have become one of the oldest water softener companies in the world. Their brand size has also grown to be very large. They have been established for years and have served thousands of customers worldwide.

Free In-home Water Testing

Culligan offers free water testing to see what exactly is in the water at your home. A water expert will come to your home and test the tap water right in your kitchen. The results vary based on each household, but it usually takes less than 10 minutes to finish the test. After the test, you will see the results and receive advice on which product to fix the problem.

Products

Culligan offers many different products and resources for customers to help with their specific water softener needs, and more. They have products and features for all types of budgets. The prices differ based on the different systems. Additionally, Culligan sells various different services and products in different markets. The three main industries Culligan serves are office, commercial, and industrial.

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The Bad

Installation Services
Undisclosed Information

Installation Services

Culligan only offers installation services based on location and certain products. Although you have the product shipped to your home, you have to ask whether installation services are available. If installation services are available in your area and with your product, you will have to pay an additional fee for installation.

Undisclosed Information

There is a lot of information that Culligan doesn't include on their website. They do not provide any information regarding contract length or a cancellation policy. Other industry competitors are very transparent when providing information about contracts. Usually there are month to month contracts or yearly contracts, but Culligan does not release this information on their website. Additionally, they do not disclose if they have a cancellation or refund policy regarding contracts. They also don't disclose information regarding coverage.

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The Bottom Line

Culligan values customer satisfaction and providing quality service to their customers. Although they don't disclose information about contracts and installation services on their website, they offer good products for a reasonable price. We highly recommend Culligan for all water softener needs.

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User Reviews

Star Rating

4.3

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102 Reviews

Review Breakdown

5 grade

64%

4 grade

19%

3 grade

2 grade

1 grade

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Cristiana Ginatta

We live in Dallas, Texas, and the water is pretty bad, especially during the summer. I moved here in April 2000, and I remember thinking my toothbrush was moldy, until I realized it was the water! Anyway… my husband recently undertook a thorough evaluation of different water filtration systems (we already have a small reverse osmosis and DI water system, but the filtered water doesn’t taste very good). He thought Culligan appeared to be the top quality. Dalton E. came to our house for water analysis and demonstration, and answered all our questions. We decided to go for it, and we are so glad we did! It has been over a month, and so far everything is going well. The water taste wonderful (several guests commented on how good the flavor is), clothes are so soft now, I can feel the difference in the fabric, the skin and hair is soft. We really noticed the difference! Installation went smoothly, and the technicians were flexible and worked with us to find the perfect spot. We had a problem with the reverse osmosis (not enough pressure), contacted customer service and the technician came out immediately, twice, until the system was working to our satisfaction. So far we have received 1 water bill, and didn’t notice any difference compared to the previous months. Highly recommended!

3 months ago

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Angela Rogers

For 4 months I purchased water with this company and paid every month for the water that I received on the 5th month I go in there to pay and the lady in the office tells me that I owe them for the past 4 months I said I've been in here every month paying you what are you talking about she said well I'll record show you didn't pay us anything I said what just a second so I walk outside go to my truck get all the receipts and then she tells me will those could have been printed on a home printer so you'll need to pay us the $400 or something dollars you owe us for the past 4 months I said no you're crazy that's Texas can't be right there's got to be something wrong so I called the corporate office they told me the exact same thing that I have not paid in the past 4 months and they want their money and that I would be arrested if I didn't return the bottles I was like I cannot believe this I had a lot of problems with them with the first two months I would pay the water wouldn't show up till 3 or 4 weeks later I go the next month and get the water and then it wouldn't show up for 4 or 5 weeks later I was still going in every month and paying but sometimes I didn't get water for a couple months for the water I had already paid for so I don't know if they just had an account glitch in their system or what but something is weird and when they're threatening to arrest me for water bottles it just didn't make any sense all I know is my bank told me that they have a really horrible track record especially with the elderly like me and not to even put them on your bank card subscriptions stay away from this company

3 weeks ago

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Susan Hausler

I have been using CULLIGAN for at least 10 years. I asked to have someone come out to my home to compare the Cost of Renting vs Owning… CULLIGAN sent Matt J out. What a refreshing young man. He spent approximately 2 hours walking me through the process!!! Matt was very professional and knowledgeable. I ended up with a decision to rent for 9 more months and then to buy. They have a program that at this time, it was advantageous to do this. We set up an appointment for the techs to come out an replace the “Antique Water Softener”that I had and to add the Osmosis Water System to my home. The Techs, Dillon and Ken , were also very professional and knowledgeable… They walked me through all that I would need to do!!! I only needed to do something with the Osmosis System 1 time- to get the air or of the lines… The 2 techs, Dillon and Ken were here about a little over an hour. And Matt, followed up the next day about my experience with the WATER, and the Techs.

4 months ago

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Jaden Paul

I installed a Culligan water softener in my new apartment 6 years ago the installation process was very smooth I am super pleased with it. Culligan has made a big difference for me from hard water

5 months ago Edited July 8, 2024

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Angela Chesapeake, VA

We’ve had a culligan water softener in our home for about 9 years now. I notice it the most when I shower. The suds just seam to wash out easier and my hair is left softer than it was from before we had it. We also had one of their water osmosis systems put in our kitchen. I would definitely recommend that as well. I can taste the difference now. Our water just seams to taste cleaner than regular tap water.

3 years ago

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Toni Montuori

Culligan was who I called after I purchased my home and needed a reliable and trusted source for my hard water concerns. They were prompt, courteous and professional.I was interested in a Reverse Osmosis system but didn’t know a lot about them. Culligan came thru! Scheduling the install was fast and the work was done expeditiously and cleanly. I was very pleased I called them.

3 years ago

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Robyn Brady Kent, OH

We just had a water softener installed last week. We moved into a new house in November 2020 and noticed the white spots on everything and my skin was super dry. After speaking with several neighbors we realized the previous owners never installed a water softeners. We had several companies lined up for quotes but we knew the Culligan name and reputation. Wade, a 22 year employee, was amazing and the price was way less than we expected. Signed that day and the water softener was installed 5 days later. Our water is clean and clear and no more spots and white residue in the shower.

3 years ago

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Mnm420 Clearwater, FL

We have a Callihan water cooler at work and love it. I think the water tastes better than most bottled waters and it's always ice cold. The guy comes twice a week to deliver new water and changes out the bottle for us if its getting low which is a nice perk since there are mostly women where I wish and the jugs are heavy. The guy always comes around the and time and is always very friendly and polite. Also, the price is very reasonable. We are on the automatic billing plan. I also use the water softeners for my residential water and love it because my hair is so much softer and cleaner feeling after washing it than it used to because the water is so hard here. I think my dishes come out cleaner too when hand washing - not sure why but whatever the reason, I like it!

2 years ago Edited May 27, 2022

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K.H. Tehachapi, CA

We had a Culligan water softener many, many years ago. This was back when you had to buy the 50 pound bags of salt for water softener machines, I’m not sure if you still need to buy the salt fo the machines or not. But I loved our water softener, your skin always felt nice and soft after shower, my clothes felt cleaner after washing them, and our dishes seemed to come out of the dishwasher better than without the water softener. Culligan made a great product back then, so I can only imagine the great water softener product they make now. I highly recommend Culligan to everyone looking for a water softener!!

3 years ago

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Wendy Trenchard

Albany NY.....I bought an RO system ran just to the kitchen sink. The tech came on a Friday afternoon. Saturday night I went down and saw all this water on my basement floor. A slow leak so I waited until the next day and reported it to the salesman and 24/7 service along with the fact that I had purchased an extra set of filters which were not left. NO ONE CAME TO LOOK/FIX THE PROBLEM!! So on Monday morning I hired my own plumber to fix it (a nut which was loosened by the tech and not tightened enough) and BLOCKED this company from my phone. If they don't care to hear me then I DON'T CARE TO HEAR THEM ASKING FOR PAYMENT!!!! They are incompetent and thieves. I ignored them for 2+ years and then they brought me to court. Because I didn't respond to the courts I lost out and had to pay them. THEY SUCK!!!! DO NOT DO BUSINESS WITH THEM.

6 months ago

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Nora Mosley

I have a culligan water softener that works very well with the hard water here in Texas. I received a great rate when I purchased my home and they came in and set up the equipment, set up our services and it has worked well since we purchased it over 5 years ago.

8 months ago

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Denard Springle Manassas, VA

I have had a Callihan whole house water filter in my house for more than 20 years. I have just recently replaced the original water filter with a newer version of their whole house water filter. I highly recommend their filters.

10 months ago

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Jane Lilley Fort Myers, FL

Friendly and professional sales and install staff. We have lifted our last heavy water bottle. We have stopped polluting the earth with plastic water bottles. We have great tasting water with a flip of a water tap. Sorry it took so long to find Culligan.

11 months ago

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Cindy Rotermund Charlotte, NC

We don't have a water softener right now. But in our last house we did have one. It was pretty large. I think it worked great. I had to keep reminding myself to check the salt level. I would imagine if you are an elderly p erson you might need to have someone help with refilling the salt. It's quite heavy. Generally speaking though I was always happy with feel of the water. If I was in need of a water softener I would definitely get a Culligan

1 year ago

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Jesse and MaryAnn Hewett FL

Honesty is the best way to speak of the business I was very happy with it and I'll recommend it for everyone they actually tested our well water and explained that it was better than the product that I was gonna receive with them super honest. The employee from the Culligan office who was assigned to our appointment was very straightforward and I couldn't believe he truly told me that my deep well water was more pure than the bottle H2O that I was going to be getting with them and I should be thankful for the aquafier we'd tapped into when putting the deep well in at the house and property my family had recently purchased a super wonderful clean product for my family and I was truly blessed

2 years ago Edited December 5, 2022

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Life of Frog South Bend, IN

These folks are awesome! I never had a water softener or RO filtration system before and Culligan came right out and showed me how my system worked at not cost to me. I paid for some salt, they delivered it, filled my softener, tested the system and cleaned up after themselves, and I only had to pay for the salt. I bought new filters for my Reverse Osmosis system and they came out and showed me how to install the filters for free. Super friendly people and very helpful!

2 years ago

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Austin Tempe, AZ

We have a water softener in our home, and it is incredible. I forgot to put salt in it this past month and we noticed almost right away! Everything was getting spotty and the water was not leaving that silky smooth feeling after showering etc. If you live in a hard water area like Arizona, then you should look into getting a great price, service, and softener from Culligan.

2 years ago

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Erinmarie Xian Seffner, FL

After carefully considering our options we decided to go with Culligan. We couldnt be happier with our water softener; we felt a difference right away and are hoping the experience continues to be a good one. We havent needed to call for service but I dont expect a problem in doing so. We purchased water softener in order to keep hard water build up from our black appliances.

3 years ago

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JT Texpat

I was absolutely amazed by their technicians testing of our water before any of their system was installed, and his thorough knowledge in his presentation

8 months ago

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Jmac Plano, TX

Oh how I wish that we had installed this long time ago! Everything works better the water tastes so much better than bottled water. My skin has cleared and my clothes keep their true colors!

2 years ago

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Arooj Naeem

Culligan's reputation as a water treatment expert is well-founded, and my interaction with the company exceeded my expectations. The first step was a thorough water analysis conducted by knowledgeable technicians who pinpointed the specific issues with my water quality.

1 year ago Edited December 11, 2023

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Kelsey T.L. Lansing, MI

Culligan water softeners have proven to be a reliable choice for improving water quality in our home. Their products effectively tackle our hard water issues, and their local service and support are excellent. However, their pricing tends to be on the higher side, which might not be ideal for budget-conscious consumers. Regardless, their customer service is excellent in guiding you through any questions you may have, which is priceless these days. All in all, Culligan delivers on performance, but affordability could be improved for a full five-star rating.

1 year ago Edited October 31, 2023

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Bunny Garlington Weatherford, TX

This particular brand is the Industry leader for Water Softeners. The Culligan sales force can walk you through the purchase, delivery and installation. They clean up their tools, etc., leaving you will your pitcher style or a whole house installation, which ever you and your sales rep decide.

1 year ago Edited August 22, 2023

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Dougie D Harold, KY

Culligan makes top notch water filtration systems! For your house, rv, camper or cabin! They have from simple screw on faucet attachments, in-line (my favorite), to large scale design for your house and or business providing years of clean and clear water!

2 years ago

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Party0f7 Macomb, MI

We had a new well put in at our cabin in Michigan’s upper peninsula and noticed that there was a buildup of scum in our shower. We bought this softener and have noticed that it is easier to clean our shower and our water is tasting better than it ever has before.

3 years ago

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Alexandria Lekberg Chesterfield, VA

Our water has never been the same since we purchased our Culligan water softener. It almost feels like you added lotion to the water. You use a lot less soap and less detergent when you use your water softener. Our kids love the way the water feels! The salt is not expensive for what you get!

3 years ago

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Marie Harnishfeger Bean Station, TN

From first call to finish a very professional company. Every detail explained up front. All questions answered. Installed by one of their expertly trained plumbers in a timely fashion. Great company to work with. Great price. And maintenance included!

3 years ago

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Amrit Nandrey Brentwood, TN

Culligan water softener installation at my new home went very smoothly. The installers came on time and were done quickly. They were able to accommodate my request for install location. I'm happy with the product and usage so far (2.5+ years). It is a great product and I'd recommend getting it.

3 years ago

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Thomas Hullinger Pleasant Grove, UT

Culligan water softeners has helped me to get the clean soft water for me and my family. It helps on corrosion of my pipes, great for washing clothes and I know that the impurities are gone.

6 years ago

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Chance Tyler

We used Culligan services (out of Livermore ) for about 3 years. The price was fair and the water was great. There was one issue where they tried to charge us for an included maintenance. We stopped the service during the pandemic because it was for a motel and our lobby was closed. When i went to try to restart it, I called 4 separate times and was told someone would call back with pricing. It never happened. I don't understand why they could not just give me pricing over the phone. After the 4th call, I realized that this locations service was terrible and I did not want to use them. The product itself is good. I am ranking this location only.

1 year ago

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Jack Rein Laona, WI

We have been using a Culligan water softener in our house for over 10 years. It has always been a dependable water softener. It uses gallons used to set the regeneration so it is economical to use.

1 year ago

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Hypatias Dragons Stamford, CT

We have a Culligan water softening system and we like it. I should have bought it outright but, I'm not sure we're even paying a rental fee anymore. I really like that the system keeps our water from corroding the pipes. I would never go without a softening system in my house. Customer service is very down to earth and friendly.

1 year ago Edited May 26, 2023

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Anna Meadville, PA

Our house uses a Culligan whole house water filtration system, and it is amazing. We have hard water and our system does exactly what it need to do. Good price, reliable service, Would absolute recommend Culligan.

1 year ago

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JS Sunnyvale, CA

Been using Culligan for over a decade. Their service has been unreliable the last five years. I’m most disappointed in their yearly filter change scheduling. I have to remind them that it’s time to change my filters (while I pay them monthly to do these things for me) and they’re always booked out for months and too busy to take care of this long time customer.

2 years ago

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Holly Ware Atlanta, GA

My mother started using Culligan water softeners at her place of employment and then we all followed bc of how great the water tasted with this company. We are a Culligan family now and will be for years to come.

2 years ago

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Glenn Dalton Salt Lake City, UT

Installed one 20 years ago in my home and it's still going strong. Had my water heater replaced yesterday after only 10 years and the guy said I'm overdue for a new one but why fix it if it ain't broke.

2 years ago

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Autumn Lewiston, ID

Culligan has the best drinking water at a great rate. My office has a Culligan man deliver every other week because you cannot drink the tap water where I live. I highly recommend Culligan water.

3 years ago

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Mike D Lynchburg, VA

This was an excellent water system using reverse osmosis. Did not need to purchase salt to add to the system. Also was given a large quantity of french milled soap which reduced that “slick” feeling. Definitely recommend

3 years ago

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feng zhang Shawnee, KS

Beware of the scandal when they install it on only cold water on a single pipe instead of the main water line and claim their machine works, charge you every month after multiple time telling them it’s not working, all the answer they’ll give you is equipment works, just the water line that it’s installed on is for a single pipe only and everything else you’re still using hard water.

1 year ago

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Jim Miller

The water quality in my town is very bad. I ordered Culligan bottled water for a month and quickly found out it was to expensive for me. Back to the Brita filter which is substandard to reverse osmosis filtered water. Also my roommate, dog and I are no longer drinking 15 gallons of water per week

7 years ago

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Lisa Imes DeMotte, IN

Amazing company. Great and helpful employees. Fantastic customer service! Water softeners are amazing. They install, no mess!

11 months ago Edited January 15, 2024

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Robert Horn II Pahrump, NV

I had a Culligan water softner system installed several years ago. It is very easy to maintain and does the job of keeping our well water soft. The price was right too.

1 year ago

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Ilspbeth Bruce

Great product. Easy to use. efficient doesnt use alot of salt. the units are easy to clean and use dont use as much salt as other units that we looked at.

1 year ago Edited April 11, 2023

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Debi Swartz Pittsburgh, PA

I started with Culligan and 5 gallon water soon because of my age I had to go to the 3 gallon containers but they charged double for the 3 gallon I understand connivence costs more but really double and it was like that with every service they sold

2 years ago

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Ed Angel Georgetown, TX

Their sales and installation support was exceptional. Rodney, our salt delivery guy is dependable and can be counted on to be on time and with exceptional service.

2 years ago

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emblair Herriman, UT

We moved to an are with very hard water. Something I had never really experienced before. So grateful that I can finally take a normal feeling shower again!

2 years ago

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Rishard Krehe Orlando, FL

Excellent company with offices all over the country, helpful employees that help every step definitely the water experts and will be sure to use again, highly recommend.

3 years ago

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Jason Bouwman Leander, TX

The salesman was knowledgeable with no pressure whatsoever. Install was quick and on time. I’ve had the unit for about a year and have had zero issues.

3 years ago

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Ron Durfey Pleasant Grove, UT

Very happy with my soft water system. Culligan is awesome and I will buy from them again. I really like the equipment as it seems to have no issues or require much service. When service is required the customer service team is on it and will help resolve issues and challenges.

6 years ago

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Joanne Tegethoff

Great water home water system and their home bottled water was wonderful

5 months ago