Culligan Logo
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7.5

Overall Score

LAST UPDATED: February 1st, 2023
Culligan started in 1936 and has since become an industry leader. They strive to provide better water for homes, offices, restaurants, and industrial facilities around the world. Culligan initially provided water softening solutions for residences, but has since expanded to other industries. Culligan's water softeners have been awarded by the NSF, Water Quality Association, and Underwriters Laboratories. Additionally, Culligan has earned a Consumers Digest Best Buy award for the reliability of their products.

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The Good

  • Time in Business
  • Free In-home Water Testing
  • Products

Time in Business

Over the past 80 years that Culligan Water has been around, they have become one of the oldest water softener companies in the world. Their brand size has also grown to be very large. They have been established for years and have served thousands of customers worldwide.

Free In-home Water Testing

Culligan offers free water testing to see what exactly is in the water at your home. A water expert will come to your home and test the tap water right in your kitchen. The results vary based on each household, but it usually takes less than 10 minutes to finish the test. After the test, you will see the results and receive advice on which product to fix the problem.

Products

Culligan offers many different products and resources for customers to help with their specific water softener needs, and more. They have products and features for all types of budgets. The prices differ based on the different systems. Additionally, Culligan sells various different services and products in different markets. The three main industries Culligan serves are office, commercial, and industrial.
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The Bad

  • Installation Services
  • Undisclosed Information

Installation Services

Culligan only offers installation services based on location and certain products. Although you have the product shipped to your home, you have to ask whether installation services are available. If installation services are available in your area and with your product, you will have to pay an additional fee for installation.

Undisclosed Information

There is a lot of information that Culligan doesn't include on their website. They do not provide any information regarding contract length or a cancellation policy. Other industry competitors are very transparent when providing information about contracts. Usually there are month to month contracts or yearly contracts, but Culligan does not release this information on their website. Additionally, they do not disclose if they have a cancellation or refund policy regarding contracts. They also don't disclose information regarding coverage.
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The Bottom Line

Culligan values customer satisfaction and providing quality service to their customers. Although they don't disclose information about contracts and installation services on their website, they offer good products for a reasonable price. We highly recommend Culligan for all water softener needs.
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Star Rating

4.4

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67 Reviews

Review Breakdown

5 grade

63%

4 grade

19%

3 grade

13%

2 grade

1%

1 grade

3%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Jesse and MaryAnn Hewett FL

Honesty is the best way to speak of the business I was very happy with it and I'll recommend it for everyone they actually tested our well water and explained that it was better than the product that I was gonna receive with them super honest. The employee from the Culligan office who was assigned to our appointment was very straightforward and I couldn't believe he truly told me that my deep well water was more pure than the bottle H2O that I was going to be getting with them and I should be thankful for the aquafier we'd tapped into when putting the deep well in at the house and property my family had recently purchased a super wonderful clean product for my family and I was truly blessed

2 months ago

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Tony's Babygirl Staton MO

Crisp clear water and filteration for every purpose and service is reliable when have any issues with tank or service.

6 days ago

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Life of Frog South Bend, IN

These folks are awesome! I never had a water softener or RO filtration system before and Culligan came right out and showed me how my system worked at not cost to me. I paid for some salt, they delivered it, filled my softener, tested the system and cleaned up after themselves, and I only had to pay for the salt. I bought new filters for my Reverse Osmosis system and they came out and showed me how to install the filters for free. Super friendly people and very helpful!

4 months ago

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Jessica McAdory Plano, TX

Oh how I wish that we had installed this long time ago! Everything works better the water tastes so much better than bottled water. My skin has cleared and my clothes keep their true colors!

4 months ago

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JS Sunnyvale, CA

Been using Culligan for over a decade. Their service has been unreliable the last five years. I’m most disappointed in their yearly filter change scheduling. I have to remind them that it’s time to change my filters (while I pay them monthly to do these things for me) and they’re always booked out for months and too busy to take care of this long time customer.

4 months ago

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Angela Chesapeake, VA

We’ve had a culligan water softener in our home for about 9 years now. I notice it the most when I shower. The suds just seam to wash out easier and my hair is left softer than it was from before we had it. We also had one of their water osmosis systems put in our kitchen. I would definitely recommend that as well. I can taste the difference now. Our water just seams to taste cleaner than regular tap water.

1 year ago

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Toni Montuori

Culligan was who I called after I purchased my home and needed a reliable and trusted source for my hard water concerns. They were prompt, courteous and professional.I was interested in a Reverse Osmosis system but didn’t know a lot about them. Culligan came thru! Scheduling the install was fast and the work was done expeditiously and cleanly. I was very pleased I called them.

1 year ago

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Robyn Brady Kent, OH

We just had a water softener installed last week. We moved into a new house in November 2020 and noticed the white spots on everything and my skin was super dry. After speaking with several neighbors we realized the previous owners never installed a water softeners. We had several companies lined up for quotes but we knew the Culligan name and reputation. Wade, a 22 year employee, was amazing and the price was way less than we expected. Signed that day and the water softener was installed 5 days later. Our water is clean and clear and no more spots and white residue in the shower.

1 year ago

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Mnm420 Clearwater, FL

We have a Callihan water cooler at work and love it. I think the water tastes better than most bottled waters and it's always ice cold. The guy comes twice a week to deliver new water and changes out the bottle for us if its getting low which is a nice perk since there are mostly women where I wish and the jugs are heavy. The guy always comes around the and time and is always very friendly and polite. Also, the price is very reasonable. We are on the automatic billing plan. I also use the water softeners for my residential water and love it because my hair is so much softer and cleaner feeling after washing it than it used to because the water is so hard here. I think my dishes come out cleaner too when hand washing - not sure why but whatever the reason, I like it!

1 year ago

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K.H. Tehachapi, CA

We had a Culligan water softener many, many years ago. This was back when you had to buy the 50 pound bags of salt for water softener machines, I’m not sure if you still need to buy the salt fo the machines or not. But I loved our water softener, your skin always felt nice and soft after shower, my clothes felt cleaner after washing them, and our dishes seemed to come out of the dishwasher better than without the water softener. Culligan made a great product back then, so I can only imagine the great water softener product they make now. I highly recommend Culligan to everyone looking for a water softener!!

1 year ago

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Eva Salazar Lubbock, TX

I would not use them again. They are affordable but not worth the system they provide. Its not cheap but feels like it is. You have to pay extra for salt bags.

2 months ago

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Debi Swartz Pittsburgh, PA

I started with Culligan and 5 gallon water soon because of my age I had to go to the 3 gallon containers but they charged double for the 3 gallon I understand connivence costs more but really double and it was like that with every service they sold

5 months ago

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Austin Tempe, AZ

We have a water softener in our home, and it is incredible. I forgot to put salt in it this past month and we noticed almost right away! Everything was getting spotty and the water was not leaving that silky smooth feeling after showering etc. If you live in a hard water area like Arizona, then you should look into getting a great price, service, and softener from Culligan.

1 year ago

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Erinmarie Xian Seffner, FL

After carefully considering our options we decided to go with Culligan. We couldnt be happier with our water softener; we felt a difference right away and are hoping the experience continues to be a good one. We havent needed to call for service but I dont expect a problem in doing so. We purchased water softener in order to keep hard water build up from our black appliances.

1 year ago

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Lori South Gate, CA

We love our water softener. Ines you have one you won't want to go back to regular water. Never had problems wirh Culligan.

5 months ago

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Holly Ware Atlanta, GA

My mother started using Culligan water softeners at her place of employment and then we all followed bc of how great the water tasted with this company. We are a Culligan family now and will be for years to come.

10 months ago

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Dougie D Harold, KY

Culligan makes top notch water filtration systems! For your house, rv, camper or cabin! They have from simple screw on faucet attachments, in-line (my favorite), to large scale design for your house and or business providing years of clean and clear water!

1 year ago

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Party0f7 Macomb, MI

We had a new well put in at our cabin in Michigan’s upper peninsula and noticed that there was a buildup of scum in our shower. We bought this softener and have noticed that it is easier to clean our shower and our water is tasting better than it ever has before.

1 year ago

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Alexandria Lekberg Chesterfield, VA

Our water has never been the same since we purchased our Culligan water softener. It almost feels like you added lotion to the water. You use a lot less soap and less detergent when you use your water softener. Our kids love the way the water feels! The salt is not expensive for what you get!

1 year ago

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Marie Harnishfeger Bean Station, TN

From first call to finish a very professional company. Every detail explained up front. All questions answered. Installed by one of their expertly trained plumbers in a timely fashion. Great company to work with. Great price. And maintenance included!

1 year ago

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Amrit Nandrey Brentwood, TN

Culligan water softener installation at my new home went very smoothly. The installers came on time and were done quickly. They were able to accommodate my request for install location. I'm happy with the product and usage so far (2.5+ years). It is a great product and I'd recommend getting it.

1 year ago

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Sean Zernickow Monument, CO

Had a softener installed a few months ago, and it was seemless. Appreciate the customer service.

3 months ago

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Tonya Doran Peterborough, ON

I’ve been using Colligan for 3yrs and love everything about the company. They are so knowledgeable in all areas water and so eager to help.

8 months ago

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Thomas Hullinger Pleasant Grove, UT

Culligan water softeners has helped me to get the clean soft water for me and my family. It helps on corrosion of my pipes, great for washing clothes and I know that the impurities are gone.

4 years ago

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Glenn Dalton Salt Lake City, UT

Installed one 20 years ago in my home and it's still going strong. Had my water heater replaced yesterday after only 10 years and the guy said I'm overdue for a new one but why fix it if it ain't broke.

1 year ago

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Autumn Lewiston, ID

Culligan has the best drinking water at a great rate. My office has a Culligan man deliver every other week because you cannot drink the tap water where I live. I highly recommend Culligan water.

1 year ago

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Mike D Lynchburg, VA

This was an excellent water system using reverse osmosis. Did not need to purchase salt to add to the system. Also was given a large quantity of french milled soap which reduced that “slick” feeling. Definitely recommend

1 year ago

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Robert C.

Somewhat random salt delivery schedule. Techs do their job but do not offer answers to questions and are not particularly friendly.

4 months ago

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Stoney Blazer Republic, MO

Great water but I had a bad experience with a salesman stealing our money and got a huge bill after several months.

7 months ago

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Jim Miller

The water quality in my town is very bad. I ordered Culligan bottled water for a month and quickly found out it was to expensive for me. Back to the Brita filter which is substandard to reverse osmosis filtered water. Also my roommate, dog and I are no longer drinking 15 gallons of water per week

5 years ago

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Janice M San Jose, CA

I've had my Culligan water softener for about 10 years. It works fine, but they often don't show up to service it per my maintenance contract. I usually have to call them for maintenance, which is annoying year after year.

11 months ago

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Ed Angel Georgetown, TX

Their sales and installation support was exceptional. Rodney, our salt delivery guy is dependable and can be counted on to be on time and with exceptional service.

1 year ago

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emblair Herriman, UT

We moved to an are with very hard water. Something I had never really experienced before. So grateful that I can finally take a normal feeling shower again!

1 year ago

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Rishard Krehe Orlando, FL

Excellent company with offices all over the country, helpful employees that help every step definitely the water experts and will be sure to use again, highly recommend.

1 year ago

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Jason Bouwman Leander, TX

The salesman was knowledgeable with no pressure whatsoever. Install was quick and on time. I’ve had the unit for about a year and have had zero issues.

1 year ago

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Ron Durfey Pleasant Grove, UT

Very happy with my soft water system. Culligan is awesome and I will buy from them again. I really like the equipment as it seems to have no issues or require much service. When service is required the customer service team is on it and will help resolve issues and challenges.

4 years ago

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Carmen hines Grand Rapids, MI

Good water. Just to on the pricey side for me.

2 months ago

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Matthew Locke Tucson, AZ

Their softener is great and easy to use with very little maintenance plus their bottled water is awesome!!

7 months ago

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Megum Povsha Bozeman, MT

Product is reliable, easy and works. I can taste a difference. My hair and skin feel much better. The service is prompt friendly and efficient

11 months ago

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Kassandra Roberts Indianapolis, IN

In my area the men are very busy so we have to oder our salt before we are out of course but when they do show they are very friendly and even add the salt themselves.

1 year ago

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Andrew Sandy, UT

I cant say enough good things about Culligan water. Our local guy is awesome and got us all setup when we moved into our new house.

1 year ago

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Michael Leslie Flint, MI

Gentleman recently came out to inspect my equipment. Took the time to explain everything in a way that was understandable.

1 year ago

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Julia UP Southbury, CT

Great service. They installed our new water filtration system very quick and professional. Water tastes great. I highly recommend Culligan

1 year ago

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L Turner Avon, IN

Got a water system for my mom and she loved it. The rep was reliable and friendly. They were on time and installed the bottle for mom. Would absolutely recommend.

1 year ago

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Paula Avon, IN

Have used Culligan for a few years now and have always had great service, professional customer service and installers. Would recommend 100%!

1 year ago

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J. Garrett Lansing, MI

Culligan systems are the best! The associates are knowledgeable and so helpful! My family had a great experience with them!

1 year ago

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Kristin G Pleasant Grove, UT

We compared prices and felt that Culligan was a little more expensive but trusted the name. We have been very happy with our decision.

4 years ago

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GREGORY MC LENDON San Jose, CA

There was a time when they were the one to call for water needs. It’s should not be this difficult to get a company to help you when you are in need

7 months ago

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Redrider86401 Kingman, AZ

Kingman Arizona office is fantastic and they treat you like family

7 months ago

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Michelle McC Chicago, IL

We’ve used Culligan for several years. Their hardware is great, but if you need routine maintenance or a repair, be ready to wait weeks for an appointment

1 year ago