Name: American Standard
Rating: 3.9

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Verified Customer

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Rafael

Very professionally. Time scheduling was right.

2 weeks ago

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Verified Customer

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Steve

Fast and friendly service with great products

2 weeks ago

Reply from American Standard

Thank you for your business and for taking the time to leave a review, Steve. We're happy you had a great experience and to have you as part of the American Standard family!

May. 17th, 2024

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Verified Customer

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Jerri

Nice job done on time and like the result

2 weeks ago Edited May 6, 2024

Reply from American Standard

Thank you for your business and for taking the time to leave a review, Jerri. We're happy to have you as part of the American Standard family!

May. 17th, 2024

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Emilia New York, NY

Each phase of the process has been good ones, the salesman was informative and no pressure is given The home office staff was attentive and stay in touch to ensure the process was going well and good while the installer was efficient and fast

2 months ago

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Verified Customer

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J. MacMillan Bandera, TX

The sales rep, Nyla, was very professional and friendly. Jay D, the installer was very proficient and did an excellent job. He was also very personable. The tub itself is smaller than we thought so it's difficult to submerge. We got two cold water faucets rather than one of each, so the hot water faucet turns clockwise just like the cold water faucet next to it. The valve that chooses either the hand-held shower or the spout seems backward to us in that you turn the handle to the device you want to shut OFF, rather than the correct way in which the handle points to the device you want ON. The valve handle that chooses which jets to function is also backwards. You have to point the handle UP to turn the upper jets OFF, and turn it down to turn the upper jets ON. Actually no big deal to adapt to it and it's so much more convenient and enjoyable than a shower and more fun than a bathtub. However, the price put quite a dent in our budget.

2 years ago

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Dutch

Installation was quick, good cleanup. Had a little problem after few months and it was attended to quickly and well done after contacting the customer service department

1 month ago

Reply from American Standard

Thank you for your business and for taking the time to leave a review, Dutch. We appreciate your feedback on the installation and are happy to have you as part of the American Standard family!

May. 17th, 2024

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William

The team involved in installing the walk-in shower did a fantastic job!

1 week ago

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Verified Customer

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Gary

Install schedule as stated. Mistakes on few items and very disappointed with very slippery shower pan. Only offer to correct by installing traction strips. Shower rod installed in incorrect height. Grab bar installed on wall where it would block shower door install in the future. Only resolve offer $50 credit for curtain rod. No consideration for shower pan. If they don’t do install of shower doors when ready, will void lifetime guarantee of walls. This also would leave calking of grab bar holes. Very dissatisfied overall companies resolution of there errors at our cost. Would never recommend them to anyone, Had walk-in shower done in prior home with no problems in conversion with them.

2 weeks ago

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Myra

Good job! Very pleased. Highly recommend.

1 week ago

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Jake Benson Chicago, IL

American standard hydrotherapy massage jet is the best I ordered it last two weeks and they delivered it last week with the same color kudos to American standard customer service

3 months ago

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Verified Customer

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Jo Dyches Beaufort, SC

Joe and his crew were very nice and if I had a question Joe would give me an answer with a smile on his face. They even put up with me sticking my head in the bathroom to see what was going on. I love my shower!!! Jo D

2 years ago

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ralph cook

Good quality materials, courteous, clean workers

2 weeks ago

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atokoose taiwo boluwatiwi Lagos, LA

A great company with quality products , the tub was delivered quickly and it was beautiful. The active digital touch system was very responsive and gave off this feeling of exotic and quality.

4 months ago Edited January 18, 2024

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Perry

They tore hole in sheetrock never fixed ir

2 weeks ago

Reply from American Standard

Thank you for reaching out to us, Perry. We take this feedback seriously and would like to look into this for you. Please reach out to our Customer Care Team at 855-225-2183 (select #2) so that we can help!

May. 17th, 2024

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david weber Austin, TX

everything was as described. absolutely no problems. I recommended to my best friend and I would do the same for anybody who asks! Its nice to see a modern company with traditional values about how to treat a customer good. The warranty alone is more than worth every penny

6 years ago

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Verified Customer

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Tracey Morrison Dover, NH

Perfect in every way, professional and very neat, I love my tub! It's so relaxing and feels like you are in a spa!!

2 years ago

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Zoey Frankson Denver, CO

American Standard is wonderful. Good deals when you can find one which I reccromend looking for because it's at the top of the industry in my opinion not much else compares. I've been shopping for a while and am happy I chose the way I did.

6 years ago

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Maggie Keatley

American standard USA were very good at following up with my concern. However, as I am Canadian and bought in Canada I was referred to AM in Canada which was prideful as they have never contacted me or resolved my issue after the attempts!

6 years ago

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Reese Pleasant Grove, UT

The American Standard walk-in-tub is very sturdy, and was easy to install. It makes it so much easier to get in and out of the tub and still provides the enjoyment of soaking in a tub. They had a great assortment of styles to choose from and I know that I can trust the company for quality.

5 years ago

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Corey J Sterling, VA

Great company with greater customer service. Others take note, this is how business is done!! They treated us very well and the payment structure was fair and understanding.

6 years ago

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TYLER XIO Millburn, NJ

nothing bad to say about American Standard, -- pristine tub was delivered and set up on time and the crew was professional. Will go through them again when I get the chance

6 years ago

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Craig Orem, UT

We purchase an American Standard walk in tub for my elderly mother a few years back. It really changed here world. The price was great and installation was much easier than expected!

5 years ago

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Kimberly Maddock Pleasant Grove, UT

We were in need of a walk in tub for my grandmother. American Standard had the perfect solution for her. The walk in tub allows her to keep her independence. And we couldn't find a better value in other brands.

5 years ago

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Verified Customer

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Kirk Ekard Linville Falls, NC

Easy to use, benefit of jets and good job by installation person.

2 years ago

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cindy gamerl Palm Bay, FL

phenominal products, warranties and professional installation

2 years ago

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Matt R.K. North Charleston, SC

Great tub great price - my wife and I are very happy. Don't hesitate to call because their customer service is in the top 5 I have ever worked with.

6 years ago

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Cameron Harris Santa Clara, CA

Pretty good overall, I was able to call customer service and get eveything sorted out. The tub itself is fabulous and I don't know how I lived without it for so long

6 years ago

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Claude Longview, TX

Excellent product...great service...quality installation

2 years ago

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Stephen Clark Mesquite, NV

Can't beat the quality, service and price.

2 years ago

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BULL RIVERS

Bought a tub a few years ago and it broke faaaaast, sorry but I will never ever buy American Standard again, by the way, they didn’t want to grant the warranty either.

5 months ago

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Zack M Atlantic City, NJ

you get what you pay for.... in this case its pretty good but I feel I got lucky. Customer phone support was better than expected

6 years ago

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Nicole Sparr, FL

Great tub! Me and my husband are so happy with the sheer value they give you. Such a great experience

6 years ago

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Ur AL

They installed a walk in for my mom and did a good job with fantastic results .this company has first class employees and Customer service

1 year ago

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Tracy Hill Draper, UT

I love American Standard walk in tubs. We purchased this recently, and it has made day to day life so much easier.

4 years ago

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Jason Draper, UT

Our family has an American Standard walk in tub and it works great. It has been a great home improvement.

4 years ago

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TIMES & SIGNS Salem, OH

American Standard had some things that were cracked when put in, but they replaced it.

1 year ago

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Traveller Abd Richmond, TX

Nice standard walkin tubs, toilets and attachmwent. Price is not the best in market though

1 year ago

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Diane Bona Venice, FL

Best prices on walk in tubs. Can get local at Home Depot

1 year ago

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UgoCO2Free Washington, DC

Replacement parts of a poorly designed toilet bowl, turned into a long back and forth!

6 years ago