GoToConnect, formerly known as Jive Communications, is a leading in . It offers voice and services specially designed for small to large-scale with multiple employees and .
GoToConnect is a that offers plans for small , as well as communications services for large enterprises, including government agencies, contact centers, educational institutions, and hospitality companies.
Billing is on a per-user basis, so you can choose a plan that suits your without having to pay for extra devices or equipment. Softphone access is available via GoToConnect's web, desktop, and mobile for a seamless experience.
Read on for more pros and cons, plus from real customers.
GoToConnect-hosted offers and services with affordable pricing through a , without a great deal of commitment. No long-term contracts are required and billing is based on your total number of users. It runs on a month-to-month basis, which makes it easy to adjust your plan as your company and -base grows and expands through time. The standard pricing is as follows:
Custom pricing is available for 100+ users. Contact customer service for more info on GoToConnect.
Customers will typically only need one number to use GoToConnect because the system provides you with channels that act as a rollover line for . This allows your to field a large volume of inbound without the ever ringing busy. Additional can be purchased for $1.75 a month (or $5 a month if you are using a Tier 1 plan).
There is also the option of setting up a toll-free number for a rate of 1.9 cents per minute.
International calls to 52 countries are free for new GoToConnect customers, with a few exceptions. Additionally, administrators can designate which employees have access to international calling via the management platform.
In addition to voice calls, GoToConnect offers all of the unified communication and VoIP features you need to run a successful business, including:
Included with your subscription is softphone access via applications for your and computer, including an online web portal, as well as a desktop option.
GoToConnect also offers a feature called . allows the to map out their call flows using a drag-and-drop canvas. allows you to plan exactly where will go and gives you information, such as wait times, voicemail boxes, and more, and is customizable to any hours. You can also administer .
If you do encounter any problems during setup or regular use, GoToConnect offers and tech 24/7 via and live chat so you can receive assistance quickly. Because it is a cloud-based system, you can expect to be consistent and reliable. GoToConnect cloud uses distributed data centers and line fail-over systems in the event of any hardware or IP failure so you can easily recover from any potential system issue or failure.
GoToConnect requires a high-speed internet connection in order to successfully access its cloud-based . Unfortunately, obtaining high-speed internet is not provided by the company, and customers are required to support the with their own internet connection. This may not be ideal for small .
Tawnya Draper, UT
4 years ago