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GoToConnect

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36 User Reviews

9.3

Overall Score

GoToConnect, formerly known as Jive Communications, is a leading VoIP provider in business phone service. It offers voice and unified communications services specially designed for small to large-scale businesses with multiple employees and phone lines.

GoToConnect is a cloud-based platform that offers VoIP plans for small businesses, as well as communications services for large enterprises, including government agencies, contact centers, educational institutions, and hospitality companies.

Billing is on a per-user basis, so you can choose a plan that suits your business without having to pay for extra devices or equipment. Softphone access is available via GoToConnect's web, desktop, and mobile app software for a seamless experience.

Read on for more pros and cons, plus GoToConnect reviews from real customers.

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The Good

  • Affordable 
  • Features 
  • Customer Support 

Affordable

GoToConnect-hosted VoIP offers business phone systems and services with affordable pricing through a cloud-based platform, without a great deal of commitment. No long-term contracts are required and billing is based on your total number of users. It runs on a month-to-month basis, which makes it easy to adjust your plan as your company and customer-base grows and expands through time. The standard pricing is as follows:

  • Tier 1 (1 to 4 users) - $29.95 per user 
  • Tier 2 (5 to 9 users) - $25.95 per user
  • Tier 3 (10 to 24 users) - $23.95 per user
  • Tier 4 (25 to 49 users) - $21.95 per user
  • Tier 5 (50+ users) - $19.95 per user 

Custom pricing is available for 100+ users. Contact customer service for more info on GoToConnect. 

Customers will typically only need one phone number to use GoToConnect because the system provides you with unlimited channels that act as a rollover line for incoming calls. This allows your business to field a large volume of inbound calls without the phone ever ringing busy. Additional phone numbers can be purchased for $1.75 a month (or $5 a month if you are using a Tier 1 plan).

There is also the option of setting up a toll-free number for a rate of 1.9 cents per minute. 

International calls to 52 countries are free for new GoToConnect customers, with a few exceptions. Additionally, administrators can designate which employees have access to international calling via the management platform. 

Features

In addition to voice calls, GoToConnect offers all of the unified communication and VoIP features you need to run a successful business, including:

  • Auto-attendant and hold music for incoming calls
  • Call analytics
  • Call monitoring and recording
  • Call reporting
  • Calling logs
  • Conference calling with a 10-party conference bridge
  • Corporate directory
  • Desktop integration
  • Internet faxing
  • Intuitive web management
  • Multi-site compatibility
  • Number porting
  • Online PBX Controls
  • Toll-free service
  • Unlimited calling within the contiguous United States and some parts of Canada
  • Unlimited phone queues
  • Video conferencing
  • Voicemail to email

Included with your subscription is softphone access via GoToConnect mobile applications for your cell phone and computer, including an online web portal, as well as a desktop app option.

GoToConnect also offers a feature called Dial Plan. Dial Plan allows the customer to map out their call flows using a drag-and-drop canvas. Dial Plan allows you to plan exactly where incoming calls will go and gives you information, such as wait times, voicemail boxes, and more, and is customizable to any business hours. You can also administer outgoing calls.

Customer Support

If you do encounter any problems during setup or regular use, GoToConnect offers customer service and tech support team 24/7 via phone and live chat so you can receive assistance quickly. Because it is a cloud-based VoIP system, you can expect calls to be consistent and reliable. GoToConnect cloud uses distributed data centers and line fail-over systems in the event of any hardware or IP failure so you can easily recover from any potential system issue or failure.

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The Bad

  • Internet Service Not Provided

Internet Service Not Provided

GoToConnect requires a high-speed internet connection in order to successfully access its cloud-based phone. Unfortunately, obtaining high-speed internet service is not provided by the company, and customers are required to support the VoIP service with their own internet connection. This VoIP provider may not be ideal for small business phone service.

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The Bottom Line

GoToConnect's cloud phone services have some great advantages for the business customer compared to other VoIP providers. These include the following:

  • Competitive pricing tiers that run on a month-to-month basis without any contracts
  • No installation fees
  • The option of using your existing equipment or purchasing upgraded equipment from the company's store.

You can easily build a system that meets the needs of your company without having to pay for additional lines until you actually need them. GoToConnect's simple installation process is ideal for people who wish to avoid complicated setup procedures or don't have a lot of technical experience.

Since GoToConnect is a cloud-based phone service provider, you can be at peace knowing that your company's VoIP service will run smoothly and can easily recover in the event of system or hardware failure.

If you are a small business owner looking for a phone system that can readily grow with your company or you are in charge of a large-scale contact center or call-heavy business and looking to help lower costs, GoToConnect offers competitive packages with 80+ collaboration products in their unified communications package on top of their hosted VoIP technology, like mobile app and online portal access for phone calls and video conferencing, virtual fax, and call analytics.

Check out GoToConnect (formerly Jive) customer reviews to help with your business phone system.

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Star Rating

4.5

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36 Reviews

Review Breakdown

5 grade

72%

4 grade

14%

3 grade

3%

2 grade

8%

1 grade

3%

Sentiment Criteria

Value

star star star star star_half

Quality

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Service

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Trustworthiness

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Tony Gibson American Fork, UT

We've been using Jive for our business for years and they are great. We've never had any issues with the service and I love the ability to get messages and manage things wherever I am. I highly recommend Jive is you are looking for a VOIP service.

1 year ago

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Dane robertson Provo, UT

This is a very buggy phone service. I use it at work and it’s not a good experience. Answer time is lagged and call quality is bad.

1 year ago

GoToConnect Logo

Reply from GoToConnect

Dane - We pride ourselves on top notch service and call quality so at times when that's not the case we seek to assist. Usually in cases like this there are network settings that may need to be adjusted to best serve the voice traffic on the network. If you or someone else helps manage the network please have them contact us at 801-717-1556 to troubleshoot the call quality.

Jun. 11th, 2019

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Craig Orem, UT

We have used Jive as our VOIP provider for quite a while now and it is the best system we have ever had. The prices are unbelievably low for what you get and their training team is more than knowledgeable in helping you get the most out of the service.

1 year ago

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Jeff B Orem, UT

I love Jive. They have always provided a great VOIP service at a very reasonable price. Their staff is very knowledgeable when it comes to the products they offer and are willing to answer all of your questions until you feel more than comfortable. I would highly recommend Jive to absolutely anyone!

2 years ago

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Brennan Orem, UT

5 Stars! Awesome VOIP service. I have loved my Jive service and the prices are great. Never any outages and customer service is awesome! If you are looking for a VOIP service get a demo from Jive and you will love them.

2 years ago

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Ryan H American Fork, UT

I just signed up a couple of months ago and have had a great experience thus far. Customer service is easy to deal with, the product is great, and I like the online portal which allows me to make any changes I want. Pricing was great compared to what I had before.

2 years ago

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Amanda Lehi, UT

I used Jive at a former company I worked for. It worked well and was pretty reliable.

2 years ago

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Tawnya Draper, UT

Horrible service. I’m. It sure how they got so big.. We have a sales rep who has sold Jive and we have found them to be non- responsive, slow and horrible customer service..

2 years ago

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Brody B Orem, UT

Excellent VOIP service. My company has never had any issues with Jive. I would say that they exceed expectations all the time. Customer service is awesome and their account executives are very knowledgeable. Their technology is always cutting edge.

2 years ago

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Savanna Caver Orem, UT

Jive is an amazing company. Their customer service is awesome as well! Any problem that I've had, they help me fix it right away.

2 years ago

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Shawn American Fork, UT

We ended up just switching to jive. A good friend of mine recommended them and we check them out and they have great prices, great product, And extremely good customer service.

2 years ago

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Rischelle Mikkelson American Fork, UT

When looking for a new phone provider, we were thrilled to find JIVE. They were super fast getting us a quote and answering all our questions about their service and produce. They cost less than other companies we were considering. As an added bonus, they include licenses for GoToMeetings in their price which then makes them the best value out there by far. We have not had any issues with interruptions in service. Great customer service and just what we were hoping for.

2 years ago

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Mitch Krull Pleasant Grove, UT

Used at a job for a little while. Seemed fine, never had issues, interface was decent too.

2 years ago

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Gavin Schmalz Saratoga Springs, UT

We use Jive in my workplace. as far as inbound and outbound calls this service works great but their customer service is atrocious. I have spent literally 2+ hours on the phone with their hold music and I've been transferred more times then I can count.

2 years ago

GoToConnect Logo

Reply from GoToConnect

Gavin - This is certainly not the experience we hope to provide. I've sent a private message and would like to get more information to help resolve any outstanding issues.

Oct. 19th, 2018

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Bethany Simko Pleasant Grove, UT

Great customer service and very comprehensive. Easy to understand and to use.

2 years ago

GoToConnect Logo

Reply from GoToConnect

Thank you so much for submitting a review. If there are ways we could specifically focus on improving, we'd appreciate the insight.

Oct. 16th, 2018

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Stephen Hetrick Harrisburg, PA

Very pleased with Jive. Very competitively​ priced and the service has been great. Switched to Jive from 8*8. I am glad we did.

2 years ago

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Andrea Salt Lake City, UT

Online management is super intuitive and very easy to use.

2 years ago

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Peter J Tabilang Honolulu, HI

Jive has been able to more than meet my company's needs at a price that has tremendous value for the services provided. The support staff is most courfteous and dedicated to ensuring that the issue and/or request for assistance has been more than satisfactorily resolved. There is also a follow-up email to verify resoluition and to address any other issues. They are #1!

2 years ago

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Jonathan

I now manage the phone lines where I work. We use JIVE for our VoiP system. Within days, I have become very familiar with Jive thanks to a wonderful customer service support team. The PBX portal is well designed and developed. Their customer service is among the best I have ever experienced. Thank you!

2 years ago

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Mariet A. Arias Wyckoff, NJ

Managing lines for different medical providers can be tough. As a private practice it is important that we speak to every patient that needs us. With Jive I know that the phones are being managed properly and that if there are "life circumstances" I have the flexibility to manage the phones from a lap top.

2 years ago

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Andrew Raymer

The customer service has been great - timely and helpful. The features are too numerous and have the ability to customize it to you needs..

2 years ago

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W.D. Wheeler Mount Juliet, TN

Jive offers the ability to have a Top of the line Phone System without the need for on premise equipment or Thousands of dollars in licensing. With a portal that is easy to navigate and control a person with basic IT Experience can make on the fly changes and if the need arises, Jive Support is very knowledgeable and just a phone call away. You owe it to your business to look at Jive for your Communication Needs.

2 years ago

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Rebecca Albuquerque, NM

Every time we've contacted Jive Support, they've been thorough and consistent. They also follow up with an email outlining the assistance they provided which has been very useful.

2 years ago

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Duane Wright Nacogdoches, TX

We have Jive for our business line. I know we don't use it to it's potential but we have had no problems. You are able to talk to a live person for help. Their bill is what they quote to you...

2 years ago

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sandra payne Louisville, KY

The phone system is a little convoluted at first. If you have technical support questions, it is quite a hassle to get to a tech. Some of the Techs are very helpful and courteous, while others would soon you use the website for your issues.

2 years ago

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Allan Boldt South Jordan, UT

Switching our phone system to Jive was seamless. It was intuitive and the phones and their features are user friendly. We received helpful emails and phone calls to make sure the transition was going smoothly. I have been involved in 4 phone system transitions. Each of them was frustrating and dreadful until this one with Jive. Jive's customer service can't be topped.

2 years ago

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Melinda Raymond

The product is reliable and at a fair price. Customer services and support is great and easy to reach.

2 years ago

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Ira Blacker Las Vegas, NV

They bend over backwards to be helpful. The service is great and priced right.

2 years ago

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Tyson Nielsen Boulder, CO

We've had Jive a little over three years and the service and support have been great! I don't remember the last time we had our phones go down. Call quality has been good for the vast majority of the time and if something comes up their support team is quick to respond. Our account rep Jenna is always on top of things and will follow-up with us on issues and double check we are happy each month. I love the Jive dashboard! It makes it easy to set up your call flow and manage everything from hold music to queues, forwarding, etc. We also love being able to give each of our users their own conference line. We had a few feature requests and their dev team actually took our feedback and implemented some changes! You never see or hear of that anymore. We've been testing their mobile app and it's great on Android (iPhone version is lagging a little behind, but they are working on it). Overall, it's a great service for the price and I hope to use them for many more years.

2 years ago

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Paul Harrison Austin, TX

Very smooth startup. Transition team has been very responsive and knowledgeable.

2 years ago

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United Methodist Spirit Lake, IA

Jive's customer service was and is excellent. When we were unsure how the process of switching over might work they answered all questions very quickly and in detail. Setting up the JIVE phones was very seamless and we've been very happy with the service and customer service ever since. It's great to be able to work remotely and still be available at any time for our members.

2 years ago

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Steve Loewy Rockville, MD

1. The Customer Service is outstanding. The sales department and tech support do everything possible to try to solve issues. 2. I have some issues with dropped calls. It is difficult to know if this is due to the JIVE router or Comcast Internet. However, it is disturbing when it occurs. 3. The phone that JIVE provided me can be difficult in some ways. For example, it is not always easy to tell who has called me in the history option. 4. The JIVE app on my iPhone needs improvement. It is not as user-friendly as it could be. 5. Despite the issues, it has generally been a good experience with JIVE. I will have to see how it works over the coming months to know definitively.

2 years ago

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Matthew Haine Stamford, CT

Technically from an end user endpoint, the platform is extremely easy to use, adaptable and customizable. The graphics and instructions are clear and concise and easily understood by employees at all company levels. User information is real time and allows administrative adaptation easily and comfortably to suit both short and long term office needs. The platform's record and history capabilities are also exceptional and provide accurate and thorough data recollections of all incoming and outgoing calls and duration as well as clear graphics and charts for comparison of end users times and dates all of which help with the allocation of phone usage and directional capabilities. Finally, there is the customer service, which is perhaps the very best feature of Jive. There appears to be no problem the technicians cannot solve quickly and efficiently to full satisfaction and in a manner which is professional, imminently competent, and completely puts my mind at ease, knowing that they can handle it. Each and every time I have had to contact customer service, which is by no means a regular occurrence, every technician I have worked with has been truly exceptional and I can honestly say that based soley on my interaction with them that there are none that I would not interview for a position at my company. They really are that good.

2 years ago

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Shawn Gray Sr. Austin, TX

Our experience is fine, A few issure regardsing copy and pasting a phone number

2 years ago

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Valerie P. Centerville, UT

Professional project management team from start to finish that was able to navigate difficult porting situations with the help of their extremely experienced staff. We elected to have on-site assistance on many of our projects. The engineering team was extremely knowledgeable on the network set up and troubleshooting that needed to be addressed. I would recommend Jive Communications as your Hosted VoIP provider any day. Stable platform, and little to no service interruptions.

3 years ago

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Frank American Fork, UT

Always had trouble with billing and slow resolution of technical problems.

3 years ago

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