GoToConnect

• Affordable 
• Features 
• Customer Support 

Affordable

GoToConnect-hosted VoIP offers business phone systems and services with affordable pricing through a cloud-based platform, without a great deal of commitment. No long-term contracts are required and billing is based on your total number of users. It runs on a month-to-month basis, which makes it easy to adjust your plan as your company and customer-base grows and expands through time. The standard pricing is as follows:

• Tier 1 (1 to 4 users) - $29.95 per user 
• Tier 2 (5 to 9 users) - $25.95 per user
• Tier 3 (10 to 24 users) - $23.95 per user
• Tier 4 (25 to 49 users) - $21.95 per user
• Tier 5 (50+ users) - $19.95 per user 

Custom pricing is available for 100+ users. Contact customer service for more info on GoToConnect. 

Customers will typically only need one phone number to use GoToConnect because the system provides you with unlimited channels that act as a rollover line for incoming calls. This allows your business to field a large volume of inbound calls without the phone ever ringing busy. Additional phone numbers can be purchased for $1.75 a month (or $5 a month if you are using a Tier 1 plan).

There is also the option of setting up a toll-free number for a rate of 1.9 cents per minute. 

International calls to 52 countries are free for new GoToConnect customers, with a few exceptions. Additionally, administrators can designate which employees have access to international calling via the management platform. 

Features

In addition to voice calls, GoToConnect offers all of the unified communication and VoIP features you need to run a successful business, including:

• Auto-attendant and hold music for incoming calls
• Call analytics
• Call monitoring and recording
• Call reporting
• Calling logs
• Conference calling with a 10-party conference bridge
• Corporate directory
• Desktop integration
• Internet faxing
• Intuitive web management
• Multi-site compatibility
• Number porting
• Online PBX Controls
• Toll-free service
• Unlimited calling within the contiguous United States and some parts of Canada
• Unlimited phone queues
• Video conferencing
• Voicemail to email

Included with your subscription is softphone access via GoToConnect mobile applications for your cell phone and computer, including an online web portal, as well as a desktop app option.

GoToConnect also offers a feature called Dial Plan. Dial Plan allows the customer to map out their call flows using a drag-and-drop canvas. Dial Plan allows you to plan exactly where incoming calls will go and gives you information, such as wait times, voicemail boxes, and more, and is customizable to any business hours. You can also administer outgoing calls.

Customer Support

If you do encounter any problems during setup or regular use, GoToConnect offers customer service and tech support team 24/7 via phone and live chat so you can receive assistance quickly. Because it is a cloud-based VoIP system, you can expect calls to be consistent and reliable. GoToConnect cloud uses distributed data centers and line fail-over systems in the event of any hardware or IP failure so you can easily recover from any potential system issue or failure.

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• Internet Service Not Provided

Internet Service Not Provided

GoToConnect requires a high-speed internet connection in order to successfully access its cloud-based phone. Unfortunately, obtaining high-speed internet service is not provided by the company, and customers are required to support the VoIP service with their own internet connection. This VoIP provider may not be ideal for small business phone service.