A subsidiary of JPMorgan Chase & Co. which was established in 1824, Chase Bank offers travel rewards cards, debit cards, car buying and loans, savings accounts and CDs, business and private client services, investing, checking accounts, and home lending. Regarding VA loan expertise, Chase’s home lending advisors are prepared to guide veterans and military service members through the process of getting a new mortgage or refinancing an existing mortgage.

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The Good

  • Benefits Beyond VA Loans
  • Consumer Education
  • Convenience

Benefits Beyond VA Loans

In addition to providing VA loans without a down payment or monthly mortgage insurance, Chase helps customers take advantage of state laws that benefit military customers, such as the Servicemembers Civil Relief Act (SCRA).

Consumer Education

Chase’s mortgage learning center includes the following tools and information relevant to shopping for a mortgage:

  • Affordability tool (price range for a new home)
  • Mortgage calculator (rate and payment details)
  • Home value estimator
  • Home buyer’s checklist
  • Sample mortgage application
  • Credit report guide
  • Home inspection guide
  • Moving timeline
  • Understanding your escrow statement

Convenience

Chase mortgages can be managed through online accounts and via the Chase mobile app, which is compatible with and highly rated for both Apple and Android devices. This app allows borrowers to stay on top of home loan details on the go.

Online account access includes making mortgage payments, getting information on your escrow, submitting an insurance claim, and requesting a payoff quote. Chase home equity services are managed on a separate home equity account.

You can also enroll in an automatic payment service so you don’t have to worry about remembering to pay each month.

The Bad

  • Needs More Military-Specific Resources

Needs More Military-Specific Resources

While Chase’s first-time homebuyer education is excellent, the website falls short in providing VA loan-specific resources. Most lenders provide an eligibility checklist, military-specific blog articles, and details regarding the nuanced process of obtaining a VA loan.

The Bottom Line

This lender has been around for almost two centuries and has the potential to be a one-stop-shop for borrowers’ mortgage, banking, investing, and credit card needs. But you’ll need to contact a company representative to get all of the details on Chase’s VA loans because the online resources about them are pretty vague.

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