Prep Expert was founded by Shaan Patel, who grew up attending an inner-city public school and developed study habits that improved his SAT score from average to perfect. Patel went on to found 2400 Expert to help other students prepare for college entrance exams. But after appearing on Shark Tank and partnering with Mark Cuban, the company was rebranded as Prep Expert. The company aims to help students change their lives by improving their scores on the SAT, ACT, and GMAT. Additionally, Prep Expert offers one-on-one private tutoring sessions and college admissions consulting. They offer a 3-week, 6-week, weekend review, and self-paced courses online and 6-week in person courses across the United States.
Prep Expert offers several course options for SAT and ACT and GMAT preparation. Customers can purchase a self-paced video course, which includes 30-hours of videos, ebooks, and practice exams. They also offer 3-week and 6-week online courses where students participate in a scheduled live virtual classroom; these courses also include ebooks and practice exams. In addition, they offer in-person courses in several cities across the United States.
Further, customers who want a one-on-one experience can sign up for private tutoring. Tutoring sessions are two hours long. These sessions are taught by the same instructors who teach in-person courses. Customers can purchase 4, 8, 16, 24, 36 and 48-hour packages. In addition to ACT and SAT tutoring, students can also receive tutoring for AP exams.
Finally, students who need a review can sign up for a review camp. These courses take place on Saturdays and Sundays from 9:00 a.m. to 3:00 p.m. Pacific Standard Time through a live online virtual classroom.
Prep Expert offers a variety of money-back guarantees on the majority of their course offerings.
Their 6-week live online and in-person SAT courses offer an industry leading 200 point score improvement guarantee if your starting score is 1250 or less. For those students whose scores are 1260 and above, Prep Expert guarantees an increase up to 1450. For the 3-week live online and in-person SAT courses, they offer a 100 point score improvement guarantee if your starting score is 1350 or less. For those students whose scores are 1360 and above, Prep Expert guarantees an increase up to 1450.
ACT courses offer a similar guarantee. Students that have a 28 or less as their starting score are guaranteed to increase 4 points and those with starting scores of 29 or above are guaranteed to increase to a 32. Their 3-week live online and in-person ACT courses come with a 2 point score improvement guarantee if your starting score is 30 or less. For those students whose scores are 31 and above, Prep Expert guarantees an increase up to a 32.
Prep Expert offers a free webinar presented by Shaan Patel. This class discusses how to raise scores, receive scholarships, and offer advice for applying to college.
Though Prep Expert guarantees results, their prices are much higher than some competitors:
On-site classes are only available in several location. Customers who do not live near these locations must rely on online courses. On-site classes are available in the following cities:
Private tutoring sessions are available online for students who do not live near one of these locations.
Prep Expert only offers courses in ACT, SAT, and GMAT preparation. This specialization may make them desirable for customers seeking courses for these tests; however, customers who are preparing for any other test will have to seek other companies with more course offerings. They do offer a variety course types, such as live online, in person, tutoring and college admissions consulting.
Prep expert gave me a great experience. I learned a lot of cool strategies to use on the sat. The professor was really chill and fun. I thought that the classes were a little long but they are so worth it.
My son, Luke Patton, benefited greatly from the instruction offered through Prep Expert’s ACT course. He became much more confident prior to testing, and his score improved by 5 points. We highly recommend Prep Expert!
SAVE YOUR HARD-EARNED MONEY, as well as your child’s precious time and significant aggravation. Before you commit, realize there is a ton of fine print associated with this product and regardless of the huge number of terms, they will still find a loophole if you are one of the students, who’s SAT/ACT score does not go up. They guarantee your money back if your students score does not go up 100-200 points. Know the only guarantee they are going to give you is a guarantee that they will find a loophole to NOT give a refund. “Good faith effort” … that is one of their many platforms for not giving a refund. Essays MUST be done to their subjective standards and submitted. They will tell you they gave your student feedback and your student chose not to take advantage of re-submitting when offered the opportunity. Important to note, they do not read your essay until after the deadline for submitting, hence, not giving the opportunity to resubmit … loophole. They also claim that “97% of customers do not ask for refunds”. How can 97% of their customers go up in their scores, when the college board has revealed that 55% percent of juniors taking the SAT test improved as seniors, 35% had scores drop and 10% had no change. This statement is completely fraudulent. Common sense would dictate that there is NO WAY 97% of their customers scores go up … totally unrealistic. I am so sorry I got sucked in by a fraudulent advertisement. I only wish more dissatisfied customers took the time to write a review or I would not have spent $1000 unnecessarily. That money would have been better spent on private tutors. My daughter was enrolled in the 3-week comprehensive course, completed every test, every homework assignment, responded to every online poll and actively participated in the class. Her overall SAT score did not go up 1 point. Prep Expert was not even willing to meet the refund half way. I am only happy I could provide some useful feedback so that you think twice about spending your money on something that may or may not work and if it doesn’t work, rest assured, there is a “NO money back guarantee”! I implore other dissatisfied customers to please write a review highlighting your own experience so that the reviews of PrepExpert accurately reflect actual experiences. I think the low percentage of negative reviews are a result of people becoming so aggravated with customer service and just wanting to lick their financial wounds and forget the entire experience. Please note, If Prep Expert responds saying this is a fabricated review … rest assured it is not, it is completely accurate!
Reply from Prep Expert
Oct 31, 2019
Hello! Thank you for taking the time to provide us feedback about your experience and I'm sorry we were unable help your student improve their scores. Our goals is to help every student improve their scores to get into the college of their dreams, which is why we offered you an additional course for free. If you would like to take advantage of that offer, please reach out to [email protected] Hope to hear from you soon! -The Prep Expert Customer Support Team
My sister, Janvi took the SAT PrepExpert class over the summer with Clay C. He was a great teacher, and the guarantee itself is the perfect reason why I recommend this PrepExpert. I think in order for students be successful in the class, you need to take it very seriously - that is doing all the work and assignments on time and really paying attention. Only then will you get the 200 points. It's not easy and the work load might be a lot, but this course really prepares you to get the 200 points. Great class and totally recommend.
PrepExpert is the best of the best. The promise made was definitely worthwhile. I recommend this to everyone who has a strong effort towards SAT. Although there is a load of work, the work really prepares you for the test. I could not be any happier. This class is the absolute best
My son, Yvan score 1090 at the initial attempt on SAT. I was nervous. A friend recommended Prep expert and Yvan took the online classroom live over the summer. They guaranteed 200 points. Well, my son score 1330 on his next SAT with only 3 mistakes on his Math. I am very impressed. He really like his instructor, Miguel C. He said he makes the subject light and easy to understand. My son is still using the review materials to hopefully get a 1400 score on his next test. Thank you PrepExpert for all your awesomeness!!!
The best of the best!! Would recommend to everyone who has a strong work ethic! It does take lots of time and effort but the improvement is completely worth it! Shoutout to my instructor Olivia, she made the class 100x more bearable! I recommend prep expert to anyone who is willing to put in the work!
Before taking the 6-week live course from Prep Expert with Olivia O as my instructor, I could not raise my score for anything. But after taking the course, my scores raised 4 points as the guarantee stated! All of the lessons were very similar to the real ACT tests. Olivia O is a wonderful and thorough instructor. Very nice as well! I would recommend Prep Expert many more times.
I took Clay C's class. I learned a lot, and I also was entertained. I would highly recommend this class. I loved it. I did very well on the SAT right after taking this class - Abinav
I really enjoyed prep expert. The classes were fun and interactive, which helped me to increase my score. I only increased 110 points, but prep expert is the reason I increased that much. I recommend prep expert to anyone who struggles with some of the concepts on the SAT.
Prep expert was a great prep class. My instructor was amazing and extremely knowledgeable. Even though the prep class is extremely tedious, it was well worth my time. I would recommend this course to anyone wanting to improve their SAT scores.
The 6 week prep expert course I took did wonders for me. The strategies helped me take my test-taking skills to the next level. My instructor, Olivia O, was knowledgeable in all the content and skillfully answered my questions. To add to this, increasing my score qualified me for many scholarships at colleges I am looking at attending, which would not have been possible without the course.
Prepexpert was an amazing program. The instructor answered any and all questions about the practice problems. The class was also very beneficial to me. All the practice tests and homework helps so much even if it is a lot of work in the end it pays off.
Prep expert is a great way to get your sat scores up. Prep expert has increased my skills to be able to break down questions to get the right answers. I would really really think you should take this course. It is Guaranteed that you will be able to increase your score.
I would highly recommend Prep Expert’s class! I took the six-week flagship course with Clay C, and it definitely helped improve my score. I was already scoring pretty high coming into the course, but Prep Expert’s strategies helped me score even higher. Clay was incredibly funny, which made class very enjoyable, and it was clear that he really knew what he was talking about in terms of the strategies and how to game the SAT. He was helpful in answering our questions (as were TAs Kevin and Pranav) and motivated us to score high on the SAT. The workload is a significant amount, but I would say that it is needed in order to see actual improvements in your score. It definitely helped that I took the course over the summer! Loved Clay and would recommend his Prep Expert course to anyone looking to improve their SAT score!
The course was absolutely great and it helped me improve 100 points on my SAT and I was able to get a full refund after the course. The course was interactive and it was fun and it made the SAT easier. Definitely recommend for everyone.
My experience with prep expert went rather well. The instructor was very helpful and took her time teaching us while making sure to ask us a ton of questions. The guarantee they give is actually something they stand behind and follow through with. I missed the guarantee by 40 points on the actual SAT and was given a full refund. I would recommend it to others based on my experience.
I took the Prep Expert SAT prep class the summer going into my senior year of high school, and I don't regret it one bit. My teacher was wonderful and even offered contact information if we wanted extra help outside of class. The website and the study materials were easy to access, and the company as a whole was very quick at responding to emails and concerns. There is a 200 point increase guarantee, and a refund is promised if you do not reach that point increase. I did not reach the 200 point increase on the SAT I took upon completing the class, and I emailed customer service at Prep Expert and they were very helpful at explaining the refund process. I did receive a refund for the class without any complications. I highly recommend taking this class due to the amazing staff and study materials!
My experience with Prep Expert was one of the best I've ever had with a company. To start, their customer service was excellent and their friendly staff was always willing to answer my questions. Furthermore, their SAT preparation material is top-notch and I truly appreciate their study tips and essay corrections. I would recommend this great company to anyone looking for an SAT score improvement, as I truly feel that I have become a better student through this.
The class was good, I got a 1440. Miguel C is really funny and he explains things really well. The class is a lot of work but it pays off in the end. The class gives problems that are harder than the actual SAT so that when you take the SAT it's way easier.
My experience with PrepExpert was amazing. The strategies I learned were extremely helpful. When I finished my SAT I felt accomplished. I will never forget the CHUNK approach. I will always be greatful and I’m happy I made the decision to take this Prep course.
Clay C was my instructor. This was a very good way to prepare for the SAT. Clay was an exceptional teacher for several methods and tricks for succeeding on the SAT. Although you have to get through rigorous assignments, it is worth it in the end when your score gets better. Clay was an awesome teacher due to his ability to teach well and make it enjoyable at the same time. The TA's in the class are awesome at answering questions and providing with useful studying materials. Also, the 200 point guarantee is really helpful if you do not achieve your goal score after the test.
My experience was fantastic! My instructor was phenomal and the textbooks saved my life! The feedback was super helpful and no one could explain those difficult math questions like they could. Even though I didn’t get the 200 point increase it made me a much better test taker and I would recommend it to anyone looking to improve their SAT scores and test taking abilities! I LOVED my experience with Prep Expert!
I took the SAT class and my score did not meet the garuntee, however my score did increase 60 points along with my essay which increased 10 points.
The 200 score improvement guarantee is a Marketing Gimmick (read the fine print). Score did not improve from first practice test to last practice test from their own course/curriculum, but they refused to refund the money (because of their terms and conditions). VERY BAD EXPERIENCE. Did NOT expect this from a Shark Tank and Mark Cuban Company.
Poor communication. I signed up with a specific teacher and it was switched. They failed to reach out and inform me of the change and did not refund even before the second class started. Prep Expert is underdeveloped and unprofessional. If you contact Prep Expert by phone call, you can hear the disorganization in the background. I only gave PrepExpert a try because of overall good reviews on this certain teacher that I was not able to receive. Ultimately, I was better off self-studying. I did attend a few classes since I was not refunded, and I am disappointed at the amount of wasted time in the class session. The class is 3 hours long and twice a week for this certain SAT prep class. Within the 3 hours, 1 hour is a slideshow with vocabulary words and their definitions. Another hour and a half is spent reviewing the easiest questions which the tutor takes a long time to answer. If you are a student, you don't have 3 hours to spare for slow lectures! Prep Expert is truly time wasted.
Customer Service was the worst I have ever dealt with. I would never deal with this company again, even if they offered the services for free. For a company that is highly publicized, I am very unhappy. Upon asking questions, I feel I was talked down upon, and then when I finally had enough, I was told they would only refund 1/2 of my payment. I definitely would not buy into the hype of this company. It will be a very costly mistake!!!
My daughter spent hours and hours doing the online class and her score went from a 1320-1370. I was denied my refund because she did not complete the essays. We were never interested in the essay portion of the test. The essay does not affect the standardized score! It is a totally separate measurement. This company is a scam. There is always a loophole in the "money back guarantee". DONT TAKE THIS COURSE!!!! IT IS A SCAM!!!!!