Name: Tax Network USA INC
Rating: 4.3

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Nilton Padilla

-1million-Terrible Experience with Tax Network USA – Avoid at All Costs! I reached out to Tax Network USA in 2023 for help with my New York State and IRS tax debt. Right away, they refused to assist with my federal tax debt (under $10K), telling me to just "pay it off" or set up a payment plan myself. Fine! I signed a contract for them to handle my State tax debt only(over $20K). To over charge After supposedly taking full representation in August 2023, a state tax agent showed up at my home to collect payment. When I asked if they’d been notified of my Power of Attorney (POA), the agent said ‘ no one’ had contacted them. I immediately informed Tax Network USA, but they provided no updates—even after I submitted my proof of income. Weeks later, I asked to renegotiate my payment plan due to financial hardship. They refused unless I made the original (unaffordable) payment first. When I couldn’t pay that one payment, they suspended my case, claiming they contacted me multiple times. Only twice. Over the phone. Claiming they would help. Next day I received an email stating ‘ make the $530 payment then we can move forward’ Then, in 2025, I learned about a one-time tax abatement program that could have reduced my penalties and balance. So I’m like, “Why didn’t Tax Network USA inform me of this?” They did nothing to help. When I demanded a refund for breach of contract (failure to file POA, no IRS help, and no abatement guidance), they lied, claiming they’d filed the POA and the state mailed me a (confirmation letter). But the state confirmed the POA was rejected as incomplete and returned —no confirmation letter was ever sent to me by the state. When I asked tax network USA for proof of confirmation letter, their head rudely said, "I’m not gonna argue with you.” And when I also asked why didn’t anyone assist me with my IRS debt, they told me that they didn’t want to charge me. I’m like ’ why would you charge me a fee for a free tax abatement program that doesn’t require paperwork.’ Every one , this is a free one time tax program- With just a phone call away. Wasted time. Wasted money. Zero results.Do not trust this company with your taxes—they’ll take your money, ignore your case, and lie to cover their incompetence. This was my experience with them. I want my refund of $1,060 .

7 months ago

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Anonymous Pikeville, NC

They've worked with me. I still have to send in more papers and information, but they have been working with me. They've been very understanding.

3 years ago

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Gery Rosemount, MN

We've called several times trying to get some kind of information and stuff like that, and we call back and call back and call back to get it and then sometimes they don't even get it done.

3 years ago

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Verified Customer

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Anonymous Caldwell, ID

They've been very good to me. When I called and needed to ask some questions, they were always there to answer my questions.

3 years ago

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Paul Great Falls, MT

It's been good. They are very responsive; every time I contacted them, they contact me more than I contacted them. Always been very friendly and informative.

3 years ago

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Verified Customer

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Zachary China Grove, NC

They returned calls very promptly. We have not got it completely finalized yet, but I think it's going to work out well.

3 years ago

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Verified Customer

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Deirdre Butler Enid, OK

They have been really understanding and patient with us and have really worked hard to me sure we get the best deal we can

4 years ago

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Mindy McBrien

I am giving Tax Network USA 5 stars for 1 reason, Naomi A! Your case manager makes a huge difference and I had 3 others before Naomi and she has been amazing! Hoping the outcome is as good as Naomi’s service!!

10 months ago

Reply from Tax Network USA INC

Thank you so much for your generous 5-star review! We truly appreciate your feedback and are so glad to hear that Naomi has made such a positive impact on your experience. She’s a valued member of our team, and we’re thrilled to know she’s been able to provide the support and service you deserve. We are committed to delivering the best possible outcomes for our clients, and we hope the final resolution reflects the level of service Naomi has provided. If you need anything else, please don’t hesitate to reach out. We’re here to help!

May. 21st, 2025

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Marissa Garcia

I recently had my taxes done by tax network , and I was really impressed! They were super knowledgeable and made the whole process so easy. I felt like I was in good hands the entire time. I recommend them to anyone looking for help with their taxes!"

1 year ago

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Lisa Basteiro

Tax Network USA is a very honest and reliable company. They helped me with all of my needs. They are also very reliable. Whenever I called I was able to get in touch with the person assigned to me. I highly recommend Tax Network USA!

2 years ago

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Ferrau Fluet New York, NY

I had a complicated tax situation and was in dire need of professional assistance. Tax Network USA came to the rescue with their top-notch tax planning services. They meticulously reviewed my case, identified the best approach, and guided me step by step. Thanks to them, I am now stress-free and on the right track.

2 years ago

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Elvia Lo Duca New York, NY

Tax Network USA is hands down the best tax accounting firm I have ever worked with. The knowledgeable staff provided me with excellent advice, and they were always available to answer my questions. Their professionalism and dedication are deeply appreciated.

2 years ago

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Mark jimbo

Tax Network USA is hands down the best tax accounting firm I have ever worked with. The knowledgeable staff provided me with excellent advice, and they were always available to answer my questions. Their professionalism and dedication are deeply appreciated.

2 years ago

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Kristyn Bulat Los Angeles, CA

I can not say enough good things about Tax Network USA. The staff was extremely knowledgeable and helpful, and they made sure that I understood all aspects of my tax situation. I would highly recommend this firm to anyone in need of quality tax services!

2 years ago

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Josh Barnett Spicewood, TX

I appreciate their continuing assertiveness to push me for the information they need to resolve my case. There was no change in their practices after they received full payment. Very personable and straight forward with information and status.

2 years ago

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Teressa Los Angeles, CA

They are very professional, knowledgeable & explain things in a timely fashion. Their teams keep you up to date on your case & your rights as a taxpayer. They make the transition as easy as possible for you as a taxpayer. Thank you so much & I highly recommend them.

3 years ago

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Dangerous Don't care!

These people lifted a 500# weight off my shoulder. I can definitely recommend these people if u haven't filled ur taxes for 8 yrs! The little price tag was well worth the stress that was released..... I can't SAY ENOUGH GOOD STUFF ABOUT THIS COMPANY!!

3 years ago

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Jake Pollock Quincy, CA

One of the most honest tax company’s I’ve ever dealt with. Molly saved me 31k on my back taxes. Words can’t describe how grateful I am for finding Tax Network USA. I was skeptical at first but after talking with Molly I knew this company knew what they were doing and glad I gave them a chance because it benefited me big time!

3 years ago

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Rosemarie Macdonald Glendale, AZ

I am happy that about the service I receive. Alexander is always available to talk with and he always takes time to answer my questions. I am very happy about the letter I receive from them. They made the process easy for me. I am glad that someone is there to help me from my situation. I would greatly recommend Tax Network USA to everyone.

3 years ago

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Clyde Tynes Redding, CA

Sara was so help full the time she was working on my tax call me with. Up. dates all the time l don't know anybody that run tax Div. But Sara is one great person u need to give her a rise or something she cool l will always refer anyone that. Needs tax work done to Sara thank u again Clyde Tynes

3 years ago

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Gabrielle Bradford

Jeanne was excellent to work with. They saved me more money than any other tax firm EVER. She taught me how to fill the holes in business administration. I'm thankful about how professional and well they handled my case. I'll be using them again to file an amended return!!!

10 months ago

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Alyssa Barrera

Tax Network USA has worked closely and diligently with me to resolve my debt and my taxes. Communication is thorough and timelines are as predicted. George and Naomi Adriani have made me feel comfortable expressing my concerns as well as settle each and every one. Highly recommend!

10 months ago

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Kenneth Wyatt

On Thu, Jan 2, 2025 – I contacted Mr. Brian M and came back to Tax Network as an existing customer. Mr. M gave me a great price with a military discount and explained that a case worker would be assigned in a few weeks. Mr. M is professional and great to work with. Ms. Melissa G contacted me within two weeks, and after a short conversation explaining the process, she told me that she would be assigning my case to the person that will be working on my taxes. Ms. G was also very professional and set everything in motion – she introduced me to Ms. Jeanne N. Ms. Jeanne N contacted me and let me know she had received all my documentation and if she needed anything else she would let me know. Some time went by, and I contacted Ms. N and she investigated the status and got back to me. IRS threw a curve and Tax Network went to work on it. Now time was getting short, and I was getting in a panic to file on time. Ms. N assured me that they were in contact with the IRS and working on the issues and would automatically file an extension if needed. It was during this time that I found out how intelligent and well-versed Ms. N was in the tax industry, having 16 years of experience. She started finding mistakes that my tax preparer made before I came to Tax Network. Ms. N has a wonderful soul and was very fun to work with. She spoke with Mr. Gavin G (Manager of Compliance), and they worked nonstop until the taxes were filed. This team at Tax Network is the G.O.A.T. – and on top of all the issues, I got a refund – and my wife and I are happy people. The only “CON” I have with the process, is the access to the team, and that would not be too bad if it were not for one of the nasty people that answers the phone. Mr. Robert B is nasty, unprofessional, combative with a horrible attitude. During a moment where I was trying to return a call from Ms. N, he would not put me through, stating that I need an appointment to speak with her – I tried to explain that I am retuning her call, we got into it. He is the sole reason for a 4 star out of 5. As an ex-project manager, he caused an undo external risk, that made me question if I would

1 year ago Edited April 25, 2025

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Christina Mount Ayr, IA

I just found them online and I'm glad I did. The people I've worked with here were very nice, but it did take more time than I thought it would.

3 years ago

Reply from Tax Network USA INC

Thank you for your review Christina! Due to the pandemic, the IRS is very behind with processing. Everything on our end was handled as quickly as professionally possible. We also kept you in a protective status while waiting for the resolution.

Mar. 18th, 2023

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Debra Proctorville, OH

When I call Tax Network, they always have the answer I need. I feel like they know what they are talking about.

3 years ago

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Manuel Lake Elsinore, CA

Seemed like a reputable company to me. So far, they've been cooperative and proved very professional.

3 years ago

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Andrew Brockport, NY

They definitely have their act together. They just seem to know their information and they are very effective.

3 years ago

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Steven Coldspring, TX

They gave me multiple options and worked with me along the way. They could be a little bit more responsive and easier to get ahold of

3 years ago

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Maribel Colorado Springs, CO

They helped me with my tax because every time I called the IRS, they keep tracking my payment, which is a good start. Their people are helpful.

3 years ago

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Mary l Livermore, CA

Very confident that are a good job helping with my tax iissues they keep in touch with everything that is happening

4 years ago

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Jewel Liebrecht Milwaukee, WI

Company representative has always been extremely kind, helpful totally comfortable and knowkedegable to talk with .

4 years ago

Reply from Tax Network USA INC

Jewel - You've been great to work with!

Aug. 11th, 2021

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Vanessa Ehem

I signed up with Tax Network USA in December 2024 and paid $350 biweekly (8 payments total) with the promise they’d start work immediately. Despite sending all requested documents multiple times, nothing meaningful was done. When I contacted the IRS directly, I discovered no action had been taken on my behalf—no contact, no filings—until I personally initiated it in April 2025. I was still considered non-compliant because I hadn’t filed my 2023 return, which Tax Network USA never advised me to do, despite having my tax transcripts. They falsely claimed my Offer in Compromise was in its "final stages" even though the IRS had no record of it. When I tried to cancel, they sent a "mutual release" demanding I waive my rights and stay silent, and threatened to keep their Power of Attorney on my account unless I signed—holding my IRS account hostage. This company provided no real service other than auto-deducting payments. I strongly advise reporting them to the BBB, FTC, and your state attorney general if you had a similar experience as mine. Do your research. Read every document they send you. They prey on people in vulnerable tax situations.

10 months ago

Reply from Tax Network USA INC

We aren't requiring clients to refrain from leaving honest reviews or from disparaging services based on their genuine experiences. However, it is permissible to include a clause that prevents clients from making false or misleading statements. This provision was developed in consultation with a contract attorney to ensure compliance with FTC regulations. We are within our rights to ask clients not to make inaccurate or deceptive claims in public reviews, and that is what the clause entails. We do not believe it is reasonable to issue a refund while being publicly misrepresented and falsely accused.

It is not uncommon in our industry for clients to feel dissatisfied with outcomes, especially when expectations do not align with what is legally achievable. Our clients are often in complex and difficult financial situations involving tax debt with the U.S. government. While complete debt elimination is rarely possible, our services typically place clients in significantly improved financial positions — often resulting in reduced repayment obligations.

We recognize that paying any amount toward tax debt may not feel ideal, but we work within legal constraints to achieve the most favorable resolution possible. With over 20,000 clients served, the majority are satisfied with our results. Nonetheless, a small number may remain unsatisfied despite measurable financial improvements, as their expectations may be beyond what the law permits. We remain committed to transparency and to delivering the best outcomes within those legal boundaries. This is an acceptable request of our clients and is within this platform's ethics requirements.

May. 7th, 2025

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bruno santos

DO NOT TRUST TAX NETWORK USA — YOU’VE BEEN WARNED I rarely leave reviews, but what Tax Network USA put me through demands to be exposed. I hired this company to handle a state tax issue, and it turned into an absolute nightmare. I was never given direct access to the Power of Attorney who was supposedly representing me. Every time I raised concerns about time zone issues (I’m in Massachusetts, they’re in California), I was dismissed and threatened with having my case dropped for simply expecting them to do their job. The agent from the state, Mr. Newell, told me he couldn’t reach anyone at Tax Network USA during morning hours and would get voicemail messages late in the day, long after state offices in Massachusetts had closed. I lost weeks of time because of this blatant disregard for scheduling and communication. Meanwhile, I was forced to spend over $3,000 in rental cars because my driver’s license and vehicle registrations were suspended issues that could have been resolved in a single phone call if this company had done the bare minimum. When I finally spoke to the state directly (something Tax Network USA said would breach my contract), they handled everything in five minutes. That’s right, five minutes. License reinstated. Vehicles back on the road. They lied, delayed, and manipulated me to keep billing another month. I emailed, called, and asked for case updates, silence. I demanded my documents, ignored. This company is a disgrace. Tax Network USA should not be allowed to handle sensitive matters involving people’s finances and lives. Their negligence, dishonesty, and lack of basic human decency is shameful. I am pursuing legal action and will continue warning others about what happened to me. Stay far away.

11 months ago

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Julie Williams

I have only been a client for a couple of months, but I am very impressed with their level of expertise and professionalism. I also love that they are taking all of the work off of my shoulders!

1 year ago

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Max Nadel New York, NY

They have a dedicated team that understands the intricacies of tax laws and provided me with personalized strategies to opiztime my tax situation. Their professionalism and commitment to customer satisfaction are impressive.

2 years ago

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Kristine Crockett Wayne, PA

I have nothing but wonderful things to say about TAX NETWORK USA and Sarah went above and beyond and was extremely patient with me. If I had the option to give more than 5 stars ⭐ I definitely would.

2 years ago

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Autry Henderson CA-Northridge Phoenix, AZ

I had high expectations for Tax Network USA, Inc.; however, I am very disappointed with their services. For what was guaranteed to me prior to me signing on is totally different than what has been offered to me. The offers that they have presented to me so far do not help my tax situation nor relieve me of any of the financial stress I am already enduring. They want me to settle for offers that are potentially more challenging to pay the tax debt and to also be able to live. The whole point of having a third party involved with resolving my tax debt was for them to provide with a service that compromises both my tax debt and me being able to afford to live. I not only have to pay the enormous tax debt offer and my sustainable bills to live, I also have to continue to pay them their service fee. I feel I am between a "rock" and a "hard place".

3 years ago

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Alex Graham Andalusia, AL

I like the fact that Tax Network tells me what I need to do step by step,they will text me for what ever they need and I thank them.I will tell anyone who has tax problems to use Tax Network.

3 years ago

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George Chandler, AZ

TNUSA is really a “Best Company.” Every one of the team members that I dealt with was extremely professional, understanding, on task, focused, and compassionate. I would highly recommend TNUSA! A++

3 years ago Edited January 10, 2024

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William Gardner

Great company with great people. They really care. They did a great deal of work for me and I'm just happy that I found someone who I could trust and who got things done. Really happy with this company.

4 years ago

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River Ward Pittsburgh, PA

Nothing negative to say about this company. They have stood by all their promises to me and my family. We really appreciate their professionalism from start to finish. Thank you Tax network.

5 years ago

Reply from Tax Network USA INC

Thank you, River. We really appreciate the review as well as your business.

Dec. 5th, 2020

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Kenneth Beaumont, CA

I chose it because it was close to home here, and it was a wonderful experience. I have no complaints.

3 years ago

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Nathaniel Albany, GA

They are very helpful and act as if they're concerned. They took care of my tax problem and it's just good.

3 years ago

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Carl

I'm glad I went with Tax Network. I picked them because they contacted me about my issue, and I need it resolved.

3 years ago

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Cheryll Daly City, CA

I believe that everyone has been on top of my case, And they followed through really good.

3 years ago

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Timothy Chino, CA

They've been reaching out to let me know on how they've been doing, so that's been good enough for me.

3 years ago

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Tyrone Jackson, WY

I haven't really experienced any issues, so I don't thinnk there is any really bad support. I'm satisfied.

3 years ago

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Emilly Santos Los Angeles, CA

USA Tax Network helped me with 4 years of backed taxes. They were quick and efficient.

4 years ago

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TT1776 Meridian, ID

Professional and friendly service. Understood my needs and helped to achieve the desired outcome.

4 years ago

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nick Matousek

Evan was amazing! He explained everything very well to me and was very personable.

4 years ago Edited January 10, 2024

Reply from Tax Network USA INC

Nick ,thank you for allowing us to re-evaluate your installment agreement and reduce your payments!

Aug. 12th, 2021