Tax Group Center

When I hired/retained the services of Tax Group Center on January 04, 2022, to represent me in resolving my IRS tax issues and help eliminate or reduce the tax debt. I was under the understanding that I was being represented by a firm/company with attorneys that were competent, professional, and capable of providing the best legal advice possible. According to their Service Agreement “TGC agrees to represent the Client in consideration of the Client’s payment of the required fees, as demonstrated in Section 4. The term of this agreement is one (1) year from the date of this agreement, or until service(s) (see Section 2 Scope of Representation Services) are completed. To find out that wasn’t the case. Services have not been satisfied or completed. This would be a violation of their contract. I have received less than stellar treatment from Tax Group Center. I’m very disappointed with this company. I placed all my trust and confidence on this firm/company. I have lost the trust and confidence of the attorneys and staff and have been wronged and misrepresented. I contacted the company on several occasions through email and phone, I explained that the service was unsatisfactory. I don’t believe my case was thoroughly presented, there was negligence on the attorney’s (Evan G), part. This company lacked communication. I did not receive any updates regarding the case. No emails or phone calls to advise me on how the case was going. I don’t believe that I was represented fairly by this company to address my concerns. I also feel that fees are excessive for the service that they claimed they provided. These fees were not adequately disclosed, and had I known about them, I would not have pursued a business relationship with this company. Now one year and seven months later (08/24/2023) the IRS tax issue is still not solved. This back and forth with several members from Tax Group Center (Jennifer S, Jennifer F, Evan G, Dawnell C, Julie M, Chadd L) and notifications from the IRS of threats to Levy/garnishment of my retirement pension has caused a lot of personal and financial stress. I have served in the US Army for over 37 years, and I dealt and experienced a lot within my time in the service (Bosnia-97, Kuwait-04, IRAQ 04-05). I am 100% Service-connected Disabled Combat Veteran with several medical conditions and this type of unprofessional business does not help my condition any, causing more stress. After emailing and speaking with Jennifer F, the case was transferred over to a Customer Representative, Chad L to investigate. I have received nothing but excuses from the company. From staff being on vacation, they are not available, they are off today to no response at all by email or voice messages as well as ignoring my calls and emails. On several emails and phone calls, I made numerous requests for Tax Group Center to forward me what services they claim they have done to solve the IRS tax issue that they were hired to do on 01/04/22. It’s been 1 year and 8 months and still no resolution to the case. Recently TGC sent me an email with a Mutual Release Agreement (Tax Group Center Terminating the contract) and what they consider to be a breakdown of services that they provided with an outrage’s charges of services, (see attached invoice). In the Mutual Release Agreement, they entice you with a refund. The refund won’t even make a dent on the debt that they have put me in. Clearly indicating that they don’t want to deal with me anymore. In the breakdown it doesn’t show that they tried to or contacted the IRS to discuss the case. Chad L stated that the company was investigating the case and would get back to me. Yet I have not received any new report of update on the 2019 taxes. The only two staff members that have reached out to me regarding my case have been Jennifer F and Julie M and recently Chadd L and that’s because of the constant email that I’ve been sending to resolve the issue. Below is a breakdown of the amount of money I’ve paid so far and the debt that Tax Group Center has placed me into. January 04, 2022 - $1,500.00 - a consultation fee prior to service being rendered to TGC to help me solve the IRS issue. (PAID). According to their website the consultation is FREE. “During a free consultation, Tax Group Center will determine if it can get the results the client needs and what programs would be best. Whether you need help with individual income tax issues or other business tax issues, Tax Group Center can pair you with the tax professional you need”. January 24, 2022 - $6,500.00 - a contract (monthly payments of $242.38 to United Consumer Financial Services) for the service that I have not received information for. A total of $8,785.93 with interest. I spoke with Jennifer S who clearly stated to me that the ONLY thing I need to pay was the $6,500.00 to resolve the case. That was a lie. April 04, 2022 - $2,533.00 - My expected 2022 refund was applied to a past due IRS tax obligation. I had no knowledge of or for what year. I found this out when I inquired about my return. I spoke with Ms. Jennifer F before I filled out my 2022 taxes, she clearly stated to me that the IRS would NOT keep my return. The IRS kept my 2022 return. This is something TGC was hired to do and supposed to be working on. This company has put me on a debt of - $12,818.93. These are the individuals that I have either spoken with or emailed to. Jennifer S-Senior Tax Analyst Dawnell C-Tax Preparation Specialist Evan G-Attorney Jennifer F-Resolution Specialist Chad L-Customer Service Julie M-EA If Tax Group Center is not able to provide me with the services that they stated in the Service Agreement, then I should be entitled to a refund. I understand we are responsible for our debt, but I hired this company to help me get on a better track and not put me in a worse position than I was. The response lacked an apology and was completely unsympathetic.

So far so good! Tom over there has talked me through the process and i just signed up with them. Its a good feeling to have a collections hold and to be able to sleep at night!

Tax Group is a complete fraud They collected handsome fees up front ($ 5000) that was years ago and since then I have not received anythiing I have asked them to let me know what progress if any they have made I have asked them to forward any communication on my behalf But they simply have not done anything THIS IS A TOTAL SCAM ... LAST TIME WHEN I PUT NEGATIVE COMMENT I GOT A PHONE CALL AND GUY PROMISED TO LOOK INTO MY CASE AND INFORM ME First request for up date - Nov 5, 2021 Second request by email Nov 16, 2021 Third request by phone call in Dec 2021 Fourth request Feb 3, 2022 Fift Request Feb 7, 2022 Sixth request March2022 Seventh Request April 20, 2022 Eighth request July 11, 2023 Now IRS has outsourced to collection agency and I am yet to know what if anything has been done By the way you should be updating the customers every month as to what has happened they need not be asking for up-date .. that is if you want to provide good customer service

I will say this...stay away from this company. I've read each of the negative reviews and we all dealt with the same people at TGC. Constant runaround no return calls. Jennifer S. Contacted me asked if I can pay 4600 today for settlement with the IRS. I said I didn't have the cash but could put it on my credit card. Sent me an agreement, as a knuckle head didn't read it entirely, due to her insisting I completed ASAP, to get the money to the IRS. I can go on and on. As I said my situation is exactly like all the other negative reviews. Not a dime was subtracted from what I owed the IRS. In fact I owe much more do to Jennifer telling me do not pay the IRS any additional installment. Ladd V. Never returned any of my numerous calls/VMs. I too will seek legal advice in filing a lawsuit against this company. In addition, tracking down prior employees, sure they have stories to tell. When I'm done they'll be paying much more than what I owe the IRS. I have a couple prior employees I'll be reaching out too, Anthony Kendall

I was scammed and taken advantage of. They took my 1650$ and did absolutely nothing!! You can’t get ahold of these people and when you do the women are rude. They also have multiple excuses on why nothing is moving forward: the system is down, IRS on break (lies), paperwork was in que, forgot to send it, Need more info (that I already sent multiple times), didn’t get email, etc… They seem great in the first 2 weeks asking for all your info and filing out forms and then tell you to wait. I’d call for updates every couple weeks to a month and I hardly ever got anyone to answer. The guy that took my payment stopped answering my emails. Then his phone line was disconnected?! When I did finally get some one on the phone, the connection was poor. They’d tell me to wait a couple more weeks. They kept trying to tell me they were working on the offer in compromise and I repeatedly told them I didn’t qualify and wanted to file innocent spouse. They ram me in circles. Finally, they decided to move forward with innocent spouse as I insisted. Evan g told me he would send the paperwork over by that evening or the next day. I called multiple times the next day and emailed twice to remind him. Nothing. Two weeks went by and multiple phone calls with no answer. I called the IRS myself and was informed that the POA that was filled 9 months prior by tax group center was only a request for information. They had no authority to represent me to the IRS and could not resolve my case. The IRS also suggested that this company was not doing things in my best interest and I didn’t really need to hire them for my issue. I could do it myself. I had already been suspicious about this being a scam and expressed my concerns when I finally got some one on the phone. I also emailed a long email to Ladd V in customer service requesting a refund and expressing my disappointment. Miraculously I received the paperwork and a phone call that day from Evan g. He acted like we had been talking all along and nothing was wrong. The paperwork that was sent I was personally required to send to the IRS and would be expensive to fax and a longer time to mail. Evan g tried to tell me that just filling the paperwork was not the end of it and there would be extra things to do, but couldn’t give details on exactly what. The IRS told me that after the paperwork was filled it was as simple as approved or denied and that was it. They didn’t do any work on my case at all. I did all the work by sending them information about my case and calling them and emailing for updates. I also filled out all the paperwork. I didn’t get any legitimate advice. I fought them and was frustrated with them constantly. I should have just done it myself to start. Anyone can. Everything is online anyways or if you have hours to wait on hold with the IRS- they can tell you what to do if you can get ahold of the correct department. I’m ashamed I tried to take an easier road and got burned. Nothing was resolved and I am out 1650$. No contact. No refund. Major malpractices. DO NOT go through the trouble and expense of hiring this company. You will be sorry. They need shut down!! Please some one start a class action. And file a claim with the FTC like I did. Don’t let them stay in business taking people’s money. Do I have your attention, Mr. V?? I know you won’t answer me any other way.

Please! Please! Please do not go with this company. Everything I read in the reviews about the rudeness with the staff, especially Jennifer. They started off by saying that all I have to pay is $3500 which I do have that contract. I made monthly payments until it was paid off. All of a sudden they added another $2200 which was to take care of the other back taxes. Once a paid $1000 of that. I got a call from Jennifer and said that they were ready to send all documents to the irs. She stated that I owe the Irs $4500 for 2021 taxes. She said don't worry you won't have to pay all that, you will only pay a $1000 or less. I was on my way to work while they sent me e documents to sign.. I half read what I was signing (BIG MISTAKE) The next thing I know is I'm paying a finance company $167 a month, stating that I owe them $6000 an something. Plus I still owe the irs whatever the offer and compromise will be. Bertha, the receptionist,Jennifer and the rest is all apart of the scam. When I called to find out what the $4500 was for. They said someone will contact me about my concerns. Still haven't heard back from anyone. With interest the total came up to $6000 and something. Now i am in more debt messing around with The Tax Group. $4500 was supposed to be financed, but I think the finance company gave them the entire amount financed plus the interest which totaled $6000 and something. When i ask the finance company how much did they pay the Tax Group. They said that they can't reveal that information to me. ???? Why not. ? Im the one that has to pay it back. I believe the finace company is in on the scam with the Tax Group. I am making my payments because I don't want my credit to go bad. All together with what i already paid the Tax Group, plus what was financed I will be paying almost $11,000 to The Tax Group, when it was only supposed to be $3500. They will be hearing from my attorney and I will see them in court! That's a promise!!!!

I hired this company over a year ago to reduce my taxes, instead the company has attempted to swindled me out of more money, they stated: "all we need is $3,400 to resolve this matter." In fact the $3,400 was not going toward my tax situation, but to their pockets - as another agreement and not tax issue. I didn't do my homework about this company, and went with the belief that CPA, CTEC, Tax Attorneys, and enrolled agents would conduct themselves in a fiduciary manner when one signs a Power of Attorney (POA); however, unlike others who have been mistreated by this company, I intend to exercise my right to the fullest extent irregardless of arbitration, this company has met a person who is willing to file a complaint and other legal action. Toya Harris

This is a scam organization I have a similar experience with Jennifer who charged me 3000 to help and then 4500 to refile two years of back taxes 2018 and 2019 I also got a lot of fun around I started with Justin C who dumped on to someone else Angelica C was nice but didn’t call back Edward R called back told me not to worry he was working on it then disappeared this company did do my 2020 taxes but that’s it in all I paid Justin 1500 the. Shapiro 3000 then 4500 to have taxes redone You cannot reach anyone the secretary who answers the phone is in on the scam They just left me hanging to figure it out myself and then I asked for billing and the secretary answering the phone sent me Jennifer who offered to settle everything if I give her 7200 dollars more I have been totally ripped off The tax group center is not even in the better business bureau in California anywhere they have several different numbers Beware they are crooks

Had a great experience working with this company. Saved me a lot of money . I highly recommend that you call them for any tax related issues you have.

don't trust this company was promised refund after over a year of working with them. several calls to them left messages nothing but crickets. I rated them a 3 because would not let me submit a 1, don't be fooled. I still owe IRS over 10,000 dollars. they will comment that they resolve issue but not true.

We had a very bad experience with Tax Group Center Inc., especially with Jennifer S, she is rude, all she cares about is collecting payments, she was unsympathetic, to our situation, she did not explain clearly the entire process, we sent many emails, calls to her staff asking questions about the process and updates in our case, they never answered. It was also hard having to deal with so many people in different departments and no one taking responsibility for the process. We did 2 payments and still did not receive any information regarding our case, we placed on hold the last payment due to financial hardship and we were told rudely by Jennifer S that she will cancel our case with no further notice and she just called us to collect that last payment. Please DONT use Tax Group Center, we made a mistake and lost our 2 payments totaling $4,400.00 which we did not get back. We came to them to help our financial situation with the IRS to negotiate with them but what we received was a bad, rude, unprofessional, unsympathetic person, Jennifer S, to help guide us through a difficult situation, as their client, we had the right to have updates about our case with the IRS but we never got it, we lost money and we were treated very badly. Be aware, DO NOT USE TAX Group Center Inc.

I called because I got a letter from IRS. Initial intake helpful. I paid $3500 for services they would provide (12/2/21). I filled out questionnaire and financial information that day. They did not get back in touch with me & I finally called the IRS myself 12/9 and got an extension and called that day to cancel their services and asked for a refund. It has taken over a month and many emails and phone calls to get response r/t refund. Today, 1/14 found out I am being charged $1187.50 for their lack of service. I have never been scammed before but think this company is a scam at best and fraudulent at worst.

Okay so i talked to this ppl about getting my taxes resolved and at first it sounded amazing and they could have everything done within a few months but that's not what happened they said 4300$ and I would but good so I pay so much and made a few payments and it was good but no filed my taxes and the IRS kept my return so I call to see what was up and they say some paperwork didnt get returned and dropped my case I was like really when was yall going to tell me this tex group so they open it back up I get them the paperwork they need every is done I thought but no the nightmare continues a lady name Jennifer calls and Extremely rude in hangs up on me but tells me they need 6 thousand more dollars so to finish my file tell me if I didnt like that to find someone else outside them to finish my taxes so I feel as if this company is full of hidden charges and have got me for not only my 4300$ & a tax refund but took money from someone who really didnt have it to lose and at this point I feel the IRS would have been easier to deal with and as a chronic cancer patient the IRS can just keep my refunds from here out

Do not hire this company they are a scam. We hired them to prepare my husbands taxes at first. Then they told him he owed way more than he actually did to get extended services. Signed tons of papers and had to pay to fax them right away. Over 8,000.00 dollars later and 8 months later my husband ended up with a garnishment from State and IRS sending letters that they are going to send him to collections. We have kept good contact with the company all through the 8 months faxed notices from both state and IRS they did nothing. We called IRS and Oregon and was told tax group center had NO contact with them. Now we are paying all the taxes ourself which found out only equaled over 9,000. Not 34,000 BE AWARE. Been trying to get a refund for the last 4 months still not getting any where they want to keep 80% of the money because they prepared the taxes . Please do your research better off going straight to the IRS yourself they are willing to walk you through to do a offer in compermise.

I would never use or recommend tax group to anyone they are frauds I have paid tax group center over 6000 dollars to help with my tax issues. They promised to have my tax owed down to pennies on the dollar and after I paid them in full they would not answer my calls messages or emails in the end they done nothing at all and I had to set up my own payment plan and handle it myself my advice is to hire a real company someone local to you that you can actually speak to in person and will not ignore you and take your money only to do nothing they are frauds and should be prosecuted for what the do to people I was a client and I learned the hard way people please stay away from tax group and there lies it's a scam

Tax Group Center review

Under no circumstances should you hire TGC to work with the IRS for you. They tell you they can help, take your money, and then the work they do is shoddy. Poor communication. Laziness. Incompetence. I'll give you an example: I was having a hard time contacting the attorney that was assigned to me. I found out a month later FROM THE IRS that she had given up power of attorney! I contacted TGC and told them about it and they said that 'yes, she had left the company. But don't worry about it'. A week or so later, my bank accounts were levied and my wages garnished! I contacted the IRS agent assigned to my case and he said he did that because he hadn't heard anything from them or from me! The most important thing to do and the easiest, they couldn't get right. There's lots more. DO NOT use this company under any circumstances!

In 2016 I wanted to roll over an IRA account from Suntrust Bank to PNC Bank. With that intention, I went to Suntrust. They, instead of issuing a cashier's check in name of PNC Bank, issued it in my personal name, and later reported it as IRA distribution. Little that I knew, I took the check and within half hour deposited in PNC Bank, asking the associate to roll it into another Money Market IRA. The associate, instead of Money Market IRA, deposited the check into a regular Money Market account. A month ago, I received letter from IRS, saying that I owed over $11000 in back taxes. In a panic mode, I contacted Tax Group Center for help. The person who talked to me identified himself as Dean. He told me that their fee will be $3250, and will be charged after I signed Power of Attorney and other papers, and sent back to them. Then he asked, how I was going to make the payment, by Credit Card, Debit Card, or Account. I gave him my Debit Card number. That evening, for some reason, I was checking my bank account, and found that DEAN had already withdrawn $3250 from my account. I had not received the papers that he said I will have to sign and send back, after which he will charge my debit card. I immediately tried to contact DEAN, but the people at their switchboard, would not let me pass to Dean. Finally, he called me back on following Monday. I questioned as to why he withdrew money from my account, without and contract signed, or any paperwork signed. And I asked him to return my money, since I am not going to hire their services. He said that he will send me a check back. It has been over a month, I haven't seen the check in mail. No money has been returned back to me. He does not pickup the phones. This company is a scam! They should be investigated and criminally charged !

This is the MOST unpleasant company to deal with I have ever encountered. Their salespeople who sell you their package are super nice, compassionate but persistent to get the cash out of you. Then, you are assigned a lead atty and usually a helper. These people rarely return emails or phone calls. You just never know what is going on until they need something. They never give you any progress reports. I hired them in 2014 to try and get an OIC, and it has taken all this time into 2017, to get to the point we are at now. I couldnt meet the "get current" on my taxes aspect of the IRS requirements, so the OIC was returned. They did get me into "uncollectable" status, but now just called to tell me if I pay another $1500 and complete a new set of OIC documents, they will include my 2016 taxes due into the new OIC. However, they have been SO awful to me and taken SO LONG to get to this point, I don't want to deal with them at all. The owner(?) Jennifer S is unbelievably rude, hostile, aggressive and an angry hothead. Every time I had to talk to her, I am rattled and near tears. They are horrible.

The most Unethical, unprofessional company I have ever done business with in my 40 year career. The failed to provide service agreed to in the service agreement. I terminated the agreement and a mutual release agreement was signed. The agreement required that I receive a portion of my money back on or before 120 days. It is day 144 and they still won't refund my money. They have committed fraud.

When I received an audit notice, they offered Audit Protection, relieving my stress. With them on my side, I had nothing to fear.

With Their expertise, I avoided financial disaster by utilizing their collection holds strategy to negotiate my tax debt.

Needed some audit protection help and they stepped up to the plate. They were able to secure me an in person audit which is much better for me.

Currently Non-Collectible Status, secured by Tax Group, provided me with a financial lifeline during a challenging period.

Thanks to the Tax Group, I'm free from the burden of tax debt. Currently Non-Collectible Status provided the financial respite I needed.

Tax Group Center rocks! They turned my tax nightmare into a success story. Their energetic team and innovative solutions are a breath of fresh air.

Tax Group Center was a beacon of hope during my darkest financial times. Their dedication to helping clients is truly heartwarming.

This so called is waste of time and money,straight scam first 2800,and was told that would be it for money(Justin)then months later Jennifer s called me and told me I was in great shape but they need 10,500,and I was all set with tax problem,that how ever was a straight lie none of that money went towards my tax bill,still got 31,662 tax bill,this place is a scam don’t waste your time and every one who answers the phones there are in on it too,do yourself a favor and deal with someone else!!!!!!!!!!!!!!

DO NOT USE THIS COMPANY! They took $10k from me. Never any progress. Like a hamster wheel. I sent them ALL requested documentation, and they would update saying they never received my info. I sent requested items in on over 3 occasions. The final straw with me was when they said they never received our ID. Give me a break. That was the very 1st thing sent. We fell behind due to my moms stage IV cancer diagnosis, and I just needed some help to get back on track. To take advantage is just disgusting. Karma is a bitch!

Please do not give these people your personal information or pay them anything . A actual reputable company does not robocall you and you can Simply reach out to the IRS directly to set up a payment plan . They have called me for the past week from several different numbers . I don’t answer the calls, I’ve reported each phone number and they literally gain your number by purchasing it from third parties . I don’t even owe back taxes so they’re basically the new auto warranty scam

Ladd V is awesome. He has went above and beyond, helping me and resolving my issues. It took some time , but he got it handled. Thank you.

Had a great experience. Settled with the IRS for way less than I owed. Only good things to say about working with this company.

WHATEVER U DO STAY AWAY FROM THIS COMPANY!!! They took what little bit of money I had and did NOTHING!! They do not stay in contact w U!! I have made NUMEROUS phone calls & still haven't heard back from them other than to tell me my case is resolved as an established hardship! I established the hardship w the IRS several years ago! The whole point was to get them to settle my issues w the IRS!!! I am completely dissatisfied with TGC and am going to try & get my money back!!!

They made no promises but delivered incredible results. Prepared my taxes and resolved my tax debt , took a minute but all well worth it.

paid 11,500 to resolve tax issue and am getting calls tell me to file an addendum which would cost anothe 9,500 to 4,500 this firm clearly has display a proprensity to bring out the worst in what an attorney should be constantly playing on unknown senior citizen who just want to do the right thing yet firms wants to charge more fees over what the inital fee of 11,500. taking advantage of being a 74 year old vietnam vet who just wants to do the right thing

L V is supposed to be helping with a refund after tax group failed me miserably and lied about the amount owed to the irs and now won't return my calls or call me back when they say worse experience I could have had now I'm dealing with irs itself. It's so much easier and just plain easier to talk to the it's and not be bullied on the phone and rushed into decisions without being told all the info

Your case will drag on and on. They wont deliver any results and will keep asking you for more money. DO NOT USE THIS COMPANY! Look harder online and you see many more reviews detailing what I am telling you. These people will cheat you out of your money. Do your self a favor an hire a local tax attorney. I paid them close to $7,000.00 three years ago and still no results. I had to hire another local tax attorney and they were able to get things on the right track. The Tax Group Center cannot and will not deliver what they say. If I could leave a worse review I would.

After a free consultation they indicated that they could get our tax debit from $34k down to $3k-$4k. After months of back and forth and filling out several packets of paperwork and TGC requesting more money (they didn't get it) we received the IRS resolution paperwork.... They got the taxes reduced by $3200.. That's right we paid them more than what they got reduced. They set up a payment plan without confirming with us and did not send any paperwork to indicated what is truly owed to the IRS. I would never recommend these people to ANYBODY! As many others have said it is fraud!

These guys did the unexpected and got rid of my irs debt. I still cant believe it to this day. Please take my word for it and get relief now!

This is neither a positive review/ a negative review /I was recommended this company from my aunt. Overall there is a lack of communication on their part. They charge outrages fees for other services they provide. I have read the complaints from the BBB on this company. The newest ones are from last month. Even though I and my son had signed the fee agreement. I am paying this company off and I will not be recommending this company to anyone. I had used this company for help with my sons IRS situation. Now I wish I hadn't .

DO NOT use this company. They feed you a bunch of promises and charge you a lot of money. There is huge pressure from there sales department to keep them on. It has been over 1 year, $35,000, and NO help with taxes as they promised. They even went into our checking account without permission and took money. Beware! Do not deal with this company. They do not tell the truth, and cost us more penalties and interest. Buyer beware! We just settled our own case without them.

This group of supposedly professionals have the rudest people dealing with the public. Once you pay the fees they ask for then they drag their feet and tell you they are awaiting documents that you would have submitted 2 or 3 times before. They then request more money to do what they have already been paid to do. I have already paid twice for the same job and then this rude woman is going to tell me I need to pay again as my case has been suspended for 2 months.

Horrible people left me more in debt than I was been dealing with them for 3 years and my wages are still being garnished I am in debt to them almost 20 k and no results I provided everything they asked and still nothing and the turnaround with employees is horrible I wish I would’ve not fell into their scheme I repeat please don’t use them

Their precision released my wage garnishment, allowing me to regain control of my finances and rebuild my life.

Tax Group Center's empathy is their superpower. They helped me navigate tax problems with compassion and skill.

Would never use these people. After 2 years, $2200 bucks and countless emails my tax issue is still unresolved. Attorneys don't return calls and only office clerks answer their phones. I have not received any of the promises they made before I paid them. Horrible situation.

*Edit* We were contacted on Friday, 4/15/22 by Tax Group Center’s customer service. They assured us they will work hard to get this resolved in a timely manner. I will update this review again in 2 weeks to let you know if they followed through or not.