Taxpayer Solutions Inc. (TSI) started in 2002 and is based in Oak Brook, Illinois. The company operates with Myron Baldwin-an enrolled agent with 43 years of experience in the industry. TSI is not a member of the American Society of Tax Problem Solvers (ASTPS), the National Association of Tax Professionals (NATP), or the National Association of Enrolled Agents (NAEA). The company's website lacks transparency and does not explain pricing or fees.
To start off, TSI offers a free financial analysis. Clients are encouraged to either call, or fill out an email form to contact the company. From there, the company will go over the client's financial situation. TSI determines which tax service will work best to solve the problem, explains all estimated fees, and provides a general timeline for how long the service will take. TSI usually charges a flat rate fee, and will determine the amount based on the complexity of each client's tax situation. Clients either pay their fees upfront and in full, or over a monthly payment plan. TSI takes both MasterCard and Visa.
TSI's enrolled agent has over 43 years of tax service experience, and the company has dealt with the IRS for decades. TSI invites clients to contact the company as soon as they receive a certified letter from the IRS. The company specializes in resolving the following:
TSI's website also provides informational pages on IRS tax forms, final notices of intent to levy, and general IRS information.
The company helps clients in all 50 states. Most businesses have a least a few states they don't work in, but TSI has full nationwide service access. It doesn't matter where potential clients live, the company can settle tax problems remotely.
TSI does not seem to be a member of any top professional associations in the industry. TSI is not a member of the American Society of Tax Problem Solvers (ASTPS), the National Association of Tax Professionals (NATP), or the National Association of Enrolled Agents (NAEA).
A lot of top companies in the industry provide a money-back, full refund guarantee for unsatisfied customers. TSI does not advertise any kind of satisfaction guarantee for customers unhappy with its services.
TSI deeply lacks transparency. Its process is not thoroughly explained, and it is unclear if the company offers assistance on back taxes, IRS appeals, IRS audits, or penalty abatements. TSI does not state specifics on prices, costs, or fees. The company does not elaborate on its team of taxing professionals. It is assumed TSI does not work with CPAs or tax attorneys. The website only mentions working with Myron O. Baldwin. Baldwin is an enrolled agent with 43 years of experience in the industry. It is unclear if Baldwin is the only team member with the company.
TSI does not provide customers any kind of educational blog. There are no offered tools or estimation calculators, and there are very limited articles. The website is also missing an FAQ page.