Name: Ideal Tax
Rating: 4.3

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Barbara Holden Seattle, WA

Your company was a one star until tiffani S took over my issues. Prior to tiffani I had three other people,that would not answer the messages I left. I called everyday for a week to one and absolutely no response. I had questions and wanted to know what was going on. This is a very stressful situation dealing with people's lives concerning the irs! Tiffani took over and helped me understand more where my case was going. She made me feel like she actually cared and that I was just not another number. She was very helpful and responded when I called regarding issues. I was charged 2500.00 to help with this issue and I got nothing and absolutely no resolution. I owe more now than when I started back in August. I asked tiffani to just set up installments as I was going further into debt with your fees and really not seeing why I did this. Tiffani S is a five star and if I had her in the beginning I think the $$ value would have been better. She is an asset to your company and I really feel when someone is going thru this situation more people like her would give someone hope and know that the money we are paying is going to benefit an individual.

4 years ago

Reply from Ideal Tax

Hi Barbara, We would like to extend to you our most sincere apologies regarding this. One of our goals at Ideal Tax Solution is to make sure we provide superior customer service and the best resolutions to all of our clients. It is reviews such as yours that provides Ideal Tax Solution the ability to learn and make the customer experience a better one, so thank you for your feedback. We are glad to hear Tiffany S., provided you with five-star-service and was able to help you. However, if you still need to clarify things with us regarding your case, please give us a call. We would greatly appreciate the opportunity to discuss this with you. Our phone number is 1(888)224-3004. We look forward to speaking with you.

Jul. 15th, 2020

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Fernando

Ideal tax relief gave me instant protection from the IRS. They investigated my situation and came up with a solution that worked out great for me. Their representatives were great.

1 year ago

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Verified Customer

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kevin perez Anaheim, CA

Everything was quick and easy! Would totally recommend to anybody!

2 years ago Edited April 13, 2022

Reply from Ideal Tax

Kevin, we are more than happy to know you had an amazing experience with Ideal Tax . Have an great day!

Apr. 13th, 2022

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Verified Customer

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Gary White Los Angeles, CA

Overall a great company! Very satisfied and happy with the team!

2 years ago

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Marsha Marcinowski Kapolei, HI

O.M.G ….We had terrible service with this company!!!! After almost two years and many papers later this company came up with a proposal for a payment program to the I R S .I was so frustrated with their lengthy delays and service that I called the IRS myself and got a payment program set up in fifteen minutes. It just so happened to match the same plan that Ideal is proposing after two years and 13,000 thousand dollars later. A sad situation for my pocket book!!! Lesson learned!!!!Do NOT use this COMPANY!!!!!’

1 year ago

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Dawn Berry Long Branch, NJ

To be in a situation to all the IRS a lot of money is frightening for some especially for those that are strictly middle-class working hard for every dollar. I put my trust in ideal tax solution Inc. paid them a lot of money I paid them a lot of money a lot of money. The communication was not good. At one point there was greater than six months that i heard nothing. So i got another company. I was desperate. Thanks for nothing but more dept paying you almost $3400.00

3 years ago

Reply from Ideal Tax

Dear Dawn, We would like to extend to you our most sincere apologies regarding this. One of our goals at Ideal Tax Solution is to make sure we provide superior customer service and the best tax resolutions to our clients. Our tax professionals work very hard every day to help many people solve their IRS tax problems. With that said, a review, such as yours, provides us the ability to learn and make the customer experience a better one, so thank you for your feedback. If you still need to clarify things with us regarding your case, please give us a call. We would greatly appreciate the opportunity to go over your case in detail and discuss any concerns with you. For faster response please call 714-751-5200 (press 1 and then 2 to speak to the Case Management team). We look forward to speaking with you. Thank you!

Apr. 6th, 2021

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Jennifer Golden Lady Lake, FL

My experience so far has been pretty good, they have been patient and understanding, they also have been keeping me updated on my case.

3 years ago

Reply from Ideal Tax

Thanks, Jennifer! This is awesome!! We'll be sure to let the team know of your feedback!

Mar. 5th, 2021

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Earl Smith Houston, TX

Ideal Tax Solution has been very easy to work with in resolving my Federal Tax issues. Processing was done in a timely manner and fees were fair.

3 years ago

Reply from Ideal Tax

Thank you, Earl! We are very happy to happy to hear this! Thanks for choosing us to resolve your tax issues!

Mar. 5th, 2021

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Patrick Steele Santa Clara, CA

My case has been handled professionally and promptly. Communication has been easy and my questions are always responded to in a timely fashion .

3 years ago

Reply from Ideal Tax

Awesome!! Thank you for your feedback, Patrick! We truly appreciate this!!

Nov. 19th, 2020

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Edie New Britain, CT

I think it was great how you guys took up the time with me to explain how the system works appreciate that thank you very much

3 years ago

Reply from Ideal Tax

And we THANK YOU for taking the time to write about your experience, Edie!! We are glad you chose us!

Oct. 22nd, 2020

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Joyce Chaves Henderson, MN

Thank- you for the help with our tax resolution it took a huge weight off my shoulders, giving us manageable payments to resolve this.

3 years ago

Reply from Ideal Tax

Thanks for trusting us to solve your tax matter, Joyce! and thank you for taking the time to leave us your positive feedback!

Oct. 15th, 2020

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Terry Beasley Memphis, TN

Ideal Tax Solutions really helped me with my tax issues. They were very professional and honest and everything was exactly as I was told.

3 years ago

Reply from Ideal Tax

We truly appreciate your feedback, Terry! Thanks for your review!

Oct. 15th, 2020

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Sharon Johnson Weehawken, NJ

I worked with a lady name Tiffany, she was very polite, great customer service, she was excellent. Overall Ideal Tax was good.

3 years ago

Reply from Ideal Tax

Thanks, Miss Johnson! It is our goal to take care of our clients, and we are glad to hear you enjoyed the benefits of that. Your feedback is greatly appreciated.

Jul. 27th, 2020

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Catiana P McKay Galena, IL

Professional yet sensitive. Each individual with whom I worked provided clear, knowledgable guidance in a caring manner. I never felt rushed.

3 years ago

Reply from Ideal Tax

Thank you, Catiana! It is our goal to provide the best service to all of our clients and we are glad to hear we provided clear and knowledgeable guidance. Again, thanks for placing your trust in us and for taking the time to write us a review.

Jul. 1st, 2020

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Julie McGowan Memphis, TN

Ideal Tax Solution have helped me so much and taken a huge weight off my back. Thanks to everyone at this company. Especially Lauren,.

4 years ago

Reply from Ideal Tax

Thank you, Julie, It is our goal to provide the best service to all of our clients and we are glad we were able to help you so much. Again, thanks for placing your trust in us and for taking the time to write us a review.

Jul. 1st, 2020

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Mariana Luna Dallas, TX

Lauren p my case is a very professional and attentive towards my needs and questions highly recommend her to any of my family and friends

4 years ago

Reply from Ideal Tax

Thank you, Mariana! It is our goal to provide the best service to all of our clients and we are glad to hear our representatives are professional and attentive. Again, thanks for placing your trust in us and for taking the time to write us a review.

Jul. 1st, 2020

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Danny J Bell Greenwood, AR

Lauren had been a wonderful representative of the company. She is responsive and helpful. Thank you for all your help.

4 years ago

Reply from Ideal Tax

Thank you, Danny! It is our goal to provide the best service to all of our clients and we are glad to hear our representatives are responsive and helpful. Again, thanks for placing your trust in us and for taking the time to write us a review.

Jul. 1st, 2020

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Bobby Gille Artesia, CA

Best decision I have ever made they have really helped me become debt free with the irs. Would recommend to anybody who is wanting to be debt free

4 years ago

Reply from Ideal Tax

Thanks for your feedback and for recommending us, Bobby! We are glad we were able to help you clear up your debt with the IRS.

Jul. 15th, 2020

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Fay Chin Clearwater, FL

Use of scare tactics to try and pressure clients into paying a fee of $3000 for continuing their company's protection services while they work on the tax return. They "have the best connection with the IRS when negotiating tax returns". "They know us". The IRS also "considers their company one of the best" at negotiating returns. AND first charging a large "research" fee of $995.99. They didn't even have my 1040. I had to fax it to them. And they did not even file my taxes as promised. And they won't refund me.

5 years ago

Reply from Ideal Tax

We would like to extend to you our most sincere apologies regarding this. One of our goals at Ideal Tax Solution is to make sure we provide superior customer service and the best tax resolutions to all of our clients. Our tax professionals work very hard everyday to help many people solve their IRS tax problems. With that said, a review, such as yours, provides us the ability to learn and make the customer experience a better one, so thank you for your feedback.
We know it’s been a while, but if you still need to clarify things with us regarding your case, please give us a call. We would greatly appreciate the opportunity to discuss this with you. Our phone number is 1(888)224-3004. We look forward to speaking with you.

Oct. 22nd, 2020

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Brittany Kervin

Rude staff, waste time asking unnecessary questions. They are robots who “have to ask 16 questions to every person every time”. True customer service is individuals tailored to each person. When I begin by telling you half of the answers to your questions, don’t waste my time asking me a question I already provided an answer to.

1 year ago

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Paul Lindquist Charlotte, NC

This is a scam company 100%. They make multiple unsolicited calls and then state I applied for tax relief on their website. That's not true. And they swear they remove your name from their list but they will call back. Same message.

1 year ago

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Jeff Stein Jordan, MN

Never dealt with them but once they get your email they keep sending you multiple spam email’s weekly about tax relief and how they can help. Can only guess as they don’t remove me and have asked multiple times that this is a scam to take my money and offer zero services.

2 years ago

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Alex Sika Winston-Salem, NC

Unreliable, impossible to get ahold of… they take your money and almost two years later your situation is not resolved yet even though you have paid in full. This place is boarder line FRAUDULANT. Take your money elsewhere.

2 years ago

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Braden Allen Fort Worth, TX

Ideal tax contacted me about issues I expressed. They addressed my complaints. Thanks Jorge for assisting me.

3 years ago Edited September 14, 2021

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karen mendez Deer Park, TX

I had a good experience with. Ideal tax solutions. It took a little longer because of the pandemic but satisfied with the out come.

3 years ago

Reply from Ideal Tax

Thank you for taking the time to write us a review, Karen! We are happy you are satisfy with your resolution!

Feb. 8th, 2021

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Carlos C ,

Great experience, they kept me at ease. Ideal Tax Solution programs do work and they do their job confidently.

3 years ago

Reply from Ideal Tax

Thank you for taking the time to write us a review, Carlos! Glad you chose us to fix your tax issue!

Oct. 15th, 2020

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John Tate ,

The experience has been great. I can tell they actually want to help which wasnt the vibe I got elsewhere.

3 years ago

Reply from Ideal Tax

Thank you for your feedback, John! We are honored to hear that!

Oct. 15th, 2020

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Tina R ,

Agent is very good, he is very sympathetic. He follows up with everything. He’s very pleasant and friendly.

3 years ago

Reply from Ideal Tax

Thank you for sharing your experience , Tina! We are happy to hear you like our agents who are highly trained to give our clients the best resolutions.

Sep. 22nd, 2020

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Joseph Jones Little Rock, AR

I would not recommend using this company. I paid over three thousand dollars and I can’t get anyone to respond to my emails, phone calls or provide me updates on my case. If you are thinking of going with this company to get your tax issues resolved, find another company. It’s been five months and not a set closer to setting my case.

3 years ago

Reply from Ideal Tax

Thank you for your honest feedback and for taking our call, Joseph. We appreciate your time and are looking forward to making this experience better for you. Thanks again.

Aug. 28th, 2020

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Sam Rob Orange, CA

So far it has been a great experience, the customer service is great and I've gotten all the answers I need.

3 years ago

Reply from Ideal Tax

We appreciate your feedback, Sam! We absolutely love working with our clients!

Jul. 28th, 2020

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Carlos C. Auckland, AUK

Since the beginning we started the case everything was smooth, very professional and I am very happy with my results.

3 years ago

Reply from Ideal Tax

We appreciate your feedback, Carlos! We are glad you are happy with your results, Thank you!

Jul. 27th, 2020

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Dave Gonzalez Vallejo, CA

They were very helpful and honest about how to help me get through the process of paying off my tax debt

3 years ago

Reply from Ideal Tax

Thank you, Dave! We are glad we were able to help you. Thanks for letting us represent you.

Jul. 15th, 2020

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keyana wesley St Louis, MO

It was amazing from the first person to the last everyone was helping and understanding I would recommend to anyone

3 years ago

Reply from Ideal Tax

Thank you, Keyana! It is our goal to provide as much help as possible to all of our clients. Thanks for recommending us.

Jul. 15th, 2020

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Jorge New York, NY

Very helpful when you need it specially when you case manager are no there they have other people to back them up .

4 years ago

Reply from Ideal Tax

Thank you, Jorge! It is our goal to provide great service to all of our clients and we are glad to hear this. Again, thanks for placing your trust in us and for taking the time to write us a review.

Jul. 1st, 2020

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Chris Frentress Keenesburg, CO

Had nothing but great interactions with everyone at the company. Helpful and respectful

3 years ago

Reply from Ideal Tax

Thank you , Chris! We are always here to help our clients by providing the best customer service. Thanks for taking the time to provide us with your feedback!

Mar. 30th, 2021

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Esther King Louisville, KY

Very knowledgeable and helpful. Made me feel like I finally have someone on my side

3 years ago

Reply from Ideal Tax

Thank you for taking the time to give us your feedback, Esther! We are happy to read this and are very thankful you chose us to resolve your tax matter!

Feb. 16th, 2021

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Mikerhall22 ,

I love the attentiveness that i was given. But cost was a little high i thought but got the results I was looking for

3 years ago

Reply from Ideal Tax

Thank you for your feedback. Mike! We are glad to hear you got the results you were looking for! That is one of our goals!

Feb. 8th, 2021

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[email protected] Myrtle Beach, SC

I like that communicated often making sure that you know step by step where and your case is going

3 years ago

Reply from Ideal Tax

Thank you @xprincesa, we truly appreciate your feedback! Thanks again for choosing us as your tax resolution firm.

Jan. 12th, 2021

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Tracey Pitre Hazelwood, MO

So far it’s been great I have only really worked with Jordan and he was AMAZING.

3 years ago

Reply from Ideal Tax

Thank you, Tracey!! We'll be sure to pass along this review to Jordan! Thanks for choosing us!

Nov. 12th, 2020

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Dee Bruce Dallas, TX

Ideal Tax Solutions is a great company. Very responsive, polite and knowledgeable service.

3 years ago

Reply from Ideal Tax

Thank you for your feedback, Dee! We are glad to hear this. It's been great working with you!

Nov. 5th, 2020

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Casinaldo Rafael New York, NY

Ideal Tax Solution are a professional company I am not afraid to tel any one they answer my needs

3 years ago

Reply from Ideal Tax

Fantastic to hear, Casinaldo! We are happy we were able to help!

Oct. 27th, 2020

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Curtis Revell Warrensburg, MO

The company maintained a professional approach throughout. Sometimes took a long time to get back to me when I called.

3 years ago

Reply from Ideal Tax

Thank you for your feedback, Curtis!! We absolutely try our best everyday!

Oct. 15th, 2020

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Marco J Los Angeles, CA

Great company, very helpful, they explained everything so well. Many thanks to my tax analyst!

3 years ago

Reply from Ideal Tax

Thanks for allowing us to help you, Marco! We are happy to read you are satisfied with our company and services.

Oct. 1st, 2020

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Erika Sanchez Riverside, CA

Great company, everyone is so helpful and they pay attention to details. Thank you Ideal Tax.

3 years ago

Reply from Ideal Tax

Thanks, Erika! That's part of what we do to ensure every client's outcome is the best.

Jul. 15th, 2020

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Nancy Crest Lawndale, CA

Our experience overall was good! We needed to find a solution , and Ideal Tax was responsive and helpful!

3 years ago

Reply from Ideal Tax

Thank you, Nancy! It is our goal to provide the best service to all of our clients and we are glad to hear you had a good experience overall. Again, thanks for placing your trust in us and for taking the time to write us a review.

Jul. 1st, 2020

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Carol F. Yulee, FL

Everyone I’ve spoken with has been very helpful: Jennifer, Alyssa and Lauren top the list.

4 years ago

Reply from Ideal Tax

Thank you, Carol! We'll make sure Jennifer, Alyssa and Lauren know this! Thanks for choosing us!

Jul. 15th, 2020

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Tom Bobak New York, NY

Melinda V, helped me with most of my needs with friendly and efficient service!

3 years ago

Reply from Ideal Tax

Thank you for the amazing feedback, Tom!! We'll make sure Melinda reads this!

Nov. 30th, 2020

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Stephanie Lee Goshen, IN

friendly, professional staffing wanting to help me out of my tax issues

3 years ago

Reply from Ideal Tax

Yes we are!! Thank you for taking the time to share your opinion, Stephanie! We are happy you chose to work with us!!

Nov. 30th, 2020

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Hank0010 Broken Arrow, OK

My experience has been great everyone has been very professional and helpful.

3 years ago

Reply from Ideal Tax

Thank you, Hank! We are very happy to hear this!!

Nov. 12th, 2020

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3104304995 Vanwert Los Angeles, CA

Helpful people made every thing clear and helped me understand the prossess

3 years ago

Reply from Ideal Tax

Thank You, Mr. Vanwert! We are glad you chose us!

Oct. 1st, 2020