Freedom Tax Relief (FTR) started in 2003, and is based in San Mateo, California. The company claims to resolve IRS debt in a quick and affordable manner. Customers with $10,000 or more in IRS debt can work with FTR's tax attorneys and licensed tax agents to lessen the debt, create a payment plan, and more. The company lacks membership with the industry's top professional associations.
FTR works with a four-step process to resolve client tax debt:
Customers come to FTR for help with a variety of tax services. The company assists with the following:
FTR utilizes a team of enrolled agents and tax attorneys to help clients with tax issues. It does not seem that company works with CPAs. An FTR phone representative stated that the company does not service Colorado. Additionally, it does not appear the company offers tax audit, asset seizure, bankruptcy, tax lien, or un-filed state tax assistance.
The company works with clients to create a payment plan that is customized specifically to the client's financial situation. Program fees can be spread out over months. Though the website does not list any information on fees and costs, customers have claimed the company charges around 12-20 percent of the total debt enrolled.
Customers who are unsatisfied with FTR's services cannot get a full refund. In fact, the company doesn't advertise any kind of satisfaction or money-back guarantee. Most leading companies in the industry offer a refund guarantee for unsatisfied customers.
A free consultation is standard in the industry; however, FTR limits its consultations to 10 minutes, which can make the experience seem rushed. Typically, many companies offering a free consultation do not put a time limit on it.
FTR does not provide any information on costs or prices. This is most likely because the company does not operate on a flat-rate-fee basis, and each service and situation differs in pricing.
It is also worth noting that the company lacks accreditations, and is not a member of the American Society of Tax Problem Solvers (ASTPS), the National Association of Tax Professionals (NATP), or the National Association of Enrolled Agents (NAEA).
The website states that customers must have at least $10,000 in IRS debt to take advantage of FTR's services.
It is helpful to offer educational resources for clients that want to learn more about tax situations. FTR does not provide an educational blog or financial tax articles. This would be especially useful to provide since the consultation is limited to 10 minutes. Additionally, no calculators or estimation tools are offered. Top companies often have some type of calculator that explains how much money customers can save, or indicates which tax programs they qualify for.
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