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FinishLine Tax Solutions

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5.2

Overall Score

LAST UPDATED: May 10th, 2024

FinishLine Tax Solutions is a tax service provider with a wide variety of services ranging from tax relief to tax preparation. The company has CPAs, enrolled agents, IRS tax attorneys, and other tax professionals to tackle tax debt for the average consumer.

In 2022, FinishLine Tax Solutions made the Inc. 5000 list for fastest growing private companies. The same year, it was also recognized as 1 of the 100 fastest growing financial companies in the US.

FinishLine also offers a one-on-one consultation call to help set up service with its knowledgeable staff. There is no fee for this initial call. The company offers a written guarantee of service. 

Recent FinishLine Tax Solutions reviews are positive, with clients praising the company's professionalism and helpful staff. You can read our review of the company below, or scroll down for more FinishLine reviews from verified customers.

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The Good

  • Guaranteed Service and Low Minimum Debt Requirement
  • Wide Variety of Tax Services
  • Tax Preparation Services Available
  • Available Nationwide

Guaranteed Service and Low Minimum Debt Requirement

FinishLine Tax Solutions offers a unique guarantee to its customers that is extremely rare to see. The company provides in writing a guarantee not to stop working on a client’s case until “full tax resolution is reached.” This guarantee is invaluable that a company will not stop until the client is satisfied. 

Along with the unique guarantee policy, the company states it will provide service to anyone in with at least $1,000 in tax debt. Most tax relief companies have much higher requirements.

Plus, if you have other tax needs, such as help preparing your tax returns, you can still use FinishLine's services even if you don't have $1,000 in tax debt.

Wide Variety of Tax Services

FinishLine Tax Solutions specializes in tax relief and offers a competitive level of service for individuals, the self-employed, and business owners. 

The company’s range of services includes the IRS hardship program, Wage Garnishment Release, Bank Levy Release, IRS Fresh Start Program, and many more. 

With FinishLine having former IRS agents in their employ, the company can be ahead of the curve on current information. This can come in handy when needing to discuss services like IRS Installment Agreements. 

Although FinishLine doesn’t focus primarily on tax relief, its diversified menu of services can make it a one-stop shop for all things tax related. 

FinishLine Tax Solutions Reviews

FinishLine Tax Solutions reviews are mostly positive, with a majority of past clients leaving a 5-star rating. Top positive reviews mention that the company is great and easy to work with, that the staff is professional and helpful, and that the company is trustworthy and gets the job done.

Tax Preparation Services Available

FinishLine Tax Solutions offers tax prep services at the federal and state level for both individuals and business owners. We like to see tax relief companies that also offer tax prep because the two are so closely connected, so clients can receive both services without having to find a different company.

Available Nationwide

FinishLine Tax Solutions offers its services to all 50 states. Being available in all states is a unique feature of FinishLine because not all tax resolution companies offer their services to every state. 

Along with being available in all states, FinishLine also has a physical office located in Texas.

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The Bad

  • Some Customer Concerns

Some Customer Concerns

Some FinishLine Tax customers have expressed frustrations that the company is slow to communicate back about questions or concerns. Some customers even mentioned never receiving a response at all when they tried to reach out about their case.

These delays or miscommunications may be due to clients not understanding that FinishLine primarily uses email and scheduled "update calls" to communiate about clients' cases. Thus, it is possible that frustrated customers did not realize the company had been communicating with them through these means.

Although this method is used to allow FinishLine's staff to focus their efforts on communicating with the IRS on behalf of their clients, some clients prefer a more immediate and direct form of communication than FinishLine provides.

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The Bottom Line

Compared with other companies, FinishLine Tax Solutions offers a robust level of services to its clients when it comes to tax relief. The guarantee of service and low minimum tax debt policy of the company are quite valuable and challenging to come by. 

Clients seem to be generally satisfied with FinishLine's services, and some even mention that the company made them "feel like family" throughout their tax relief process. 

We recommend reaching out to FinishLine Tax Solutions about a free consultation if you have any tax concerns or problems you need help resolving.

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Star Rating

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3.7

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51 Reviews

Review Breakdown

5 grade

61%

4 grade

0%

3 grade

6%

2 grade

8%

1 grade

25%

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Katie Creager

These people made false promises to help my family and I. First told us that they could amend the taxes and everything would go away. They said because our audit situation has house fire paperwork to back why we couldnt prove anything, that it would be easy. They failed, so we went into offer in compromise. The person working on that one promised that it would be easy. That us being a single income family due to a disabled family member, and being unable to get a loan on our house cause one was fresh in a job and no built up equity after having to sell the rebuild house fire house because of estate purposes, that it was a guarantee. However, when the IRS started asking for information that we already gave the company, and they were asking for it again, we refused to give it again. They told the IRS that we refused to give them paperwork, and screwed the whole offer in compromise. We paid almost $2000 and they did nothing but mishandle a task and paperwork. Don't trust these people.

2 months ago

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Idella Rosamond, CA

There professionalism, there listening and understanding my dilemma on how to help resolve my situation. They answered questions and got back with you in a timely manner and did exactly a what they said they would do.

3 years ago

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Reply from FinishLine Tax Solutions

Idella, thank you for leaving us this response!

Mar. 12th, 2021

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La Jackson

This place is horrible I am over 2k paying them with absolutely nothing going on!! Not an email or return phone call!!!! The communication is HORRIBLE!!! And I have seen NOT one letter they sent to IRS

1 month ago

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Raemee Anderson

My experience with this company was less than positive. The person who was assigned to my case was unpleasant and not customer oriented. We were in different time zones and he was difficult to reach. I was constantly reminding him of the time difference, my work hours and when I was available to speak. After paying in full and lots of attempts to reach him, he informed me that my case had been closed for non response. I was informed that I’d need to pay an additional $900 for them to start over. I considered this but have decided I shouldn’t have to pay for their mistakes and I have very little confidence in their service now. If I have to pay for services, it’s not going to be with them. Cutting my loses and finding another company.

5 months ago

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Nozomi Kon Irvine, CA

It takes long time to get things settled, but in the end they delivered what they promised. It's a long process tho, but they will get the job done. Thanks so much!

3 years ago

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Reply from FinishLine Tax Solutions

Please let us know if there is anything else we can do for you; we are always more than happy to help!

Mar. 12th, 2021

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Carl Schell Maricopa, AZ

Poor communications. Rarely called me back. Getting information was like pulling teeth. I sent them mail twice. Once by registered mail they refused to sign for it. The other time it took them over a week to find it. They said the mail system as s meds. Both of these were copies of letters I received I received from the IRS and were time sensitive

3 years ago

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Reply from FinishLine Tax Solutions

Carl, thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure issues such as these do not happen again.

Mar. 12th, 2021

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E. Blair St Louis, MO

One of the best things to happen to me was Finish Line. I am 80 years old saddled with debt, restless nights. Finish line entered my life. They helped me beyond thought. I am now free if the IRS and it feels like a salvation experience, being free! This is the only commercial in TV that I don't curse the screen at. FI was a God send. I mean that literally. Free at last doesn't always mean from oppression, it meant for me, debt. Thanks FL

1 year ago

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Charlie Seymour Chillicothe, OH

Well I just wanted to say thank you for the help of your company in regards to my tax solution and I’m very happy with the outcome of the things you have done with the job that I had to get some help with. I just wanted to let you know that I’m very happy with the job that you have done for me and thanks again

1 year ago

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charles metz Elmwood Park, IL

There professionalism, they don't make promises or sugarcoat anything, they get right on top of your case, tell you what you have to do, and they make you feel like your family. I normally don't use companies I find online but I'm sure glad I use finish line tax solutions..

1 year ago

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Santa Mcpherson Columbia, SC

They told us they will go for a 90% reduction. They said they do STATE Taxes too( that was a lie). We were told to not discuss the STATE Taxes. We paid $4200.00 to them and they gave us two options to settle taxes owe only for Federal. We ended up paying all the taxes total for Federal and State. We still waiting on the resolution. All together we paying $30,000.00 plus. Thanks to finishing tax resolution. That includes the $4200.00 to them. They did nothing for us. DON'T USE THIS COMPANY!!!!!!

7 months ago

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Marshall Anderson Mission, KS

Why am I being told my case has been shut down. I was not sent any letter for additional information about my current finances or email I did change my phone number but that is no excuse I was not sent any letter or email now they're asking. They're asking me for more money. No one contacted me that day I called. Hopefully Monday off I can solve this problem. I have read the reviews some of them are very bad. If these reviews are true . I hope nothing like this happens to me. I have someone fixes my problem. I will see you on Monday.

1 year ago

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Tauaese Felise Los Angeles, CA

Finishline tax solutions didn't do anything for me. It's been 3 years and at this point I wasn't able to settle my taxes instead I'm going on a payment plan in full and I paid over $2400 to them that I should get a refund for!

7 months ago

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C. Denise Ogletree Forest Park, GA

They helped me well,I only had to pay small amount to the IRS,WITHOUT YOU ALL BIG TROUBLE.

3 years ago

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Reply from FinishLine Tax Solutions

Denise, we are always more than happy to assist you. Thanks for your review!

Mar. 12th, 2021

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Larry Roberts Siloam Springs, AR

After 1 1/2years & lots of work on my part & cost of $1800 I have no relief from my taxes only a increase. Changed representatives 3 or 4 times & very poor communication from them.

3 years ago

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Reply from FinishLine Tax Solutions

Larry, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve.

Mar. 12th, 2021

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Jean Michel West Salem, WI

Very slow , with adding on to my finish date , letting discover take case to court, and have done nothing else. It's far from what i agreed too!disv

3 years ago

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Reply from FinishLine Tax Solutions

Jean, thank you for taking the time to let us know how we can improve. Take care.

Mar. 12th, 2021

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Ryan Neil Washington, DC

Thanks to Finishline, I now owe more to the state. They set me up with a payment plan that will cause me to end up paying a lot more than my tax bill. This is on top of the $800 that I gave to Finishline. It also took 4 months to get this terrible payment plan. In that time, the state has charged more interest. Expect to pay more and to not get a resolution fast when you use Finishline. Please learn from my mistake.

9 months ago

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David Hanmer

I am currently in the middle of trying to get my taxes fixed using finishline tax solutions. I have been told I will be called back at least 6 times by now about my case and have heard nothing. I was charged for a service that they already knew that I would be denied for before even asking me to pay for that particular service. I'm currently dealing with the IRS myself because it is easier just doing that since apparently the have a hard time getting back to people who have already paid them. They contacted me quick when I was paying for there service but now that they are paid off, I get the run around. Definitely do not recommend using there services what so ever. And the collection agency calls never stopped and I was told by there company that it must be scam callers. So I called the IRS myself just to find out that the company that has been calling is the IRSs contracted collection group. And apparently finishline didn't know this information.... so all and all I paid 4,000 dollars for them to file 5-6 years worth the taxes. Thanks a bunch for very little.

1 year ago

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Reginald Ross GA

FinishLine Tax Solutions took the worry and hassle away from me. I wouldn’t have been able to handle the problem on my own. They’ve really handled the problem well.

1 year ago

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Jeff Faulk Hendersonville, NC

Finish line tax solutions is a scam. They have poor communication and only wanted my money. I asked them to tell me why I had back taxes due and they never found out. I specifically stated I could and would pay if I knew why I had back taxes. The person stated don't worry we can handle this. I paid a large amount of money for nothing and in the end I owed more money because of penalties and interest. This process went on for almost TWO YEARS. Finish line refused to speak with me and give me a legitimate response. All they wanted was the money. The associate handling my case was unqualified for the job. When I complained they never responded until I emailed requesting a response. The person that called me the next day was TOTALLLY UNQUALIFIED and merely read from a script of legal phrases.

1 year ago

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Joshua Johnson Alexandria, VA

FIND ANOTHER TAX COMPANY Took $780 from me and didn't even file my taxes after a year and a half of them not knowing who had my information then they sent me a FAKE 1040 for 2020 claiming I made 140k and never reported it to the IRS and tried to have me send them a check for $30k to clear the "debt" I owed! Every rep I talked to was condescending, disrespectful, and extremely unprofessional. Playing loud music while I was talking to them, talking to other people in the office and making jokes so I had to repeat myself, and being on other phone calls at the same time. I'm done with this company and every other tax company I called looks at this company as a DISGRACE.

2 years ago

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Lam Hrt Kennesaw, GA

They get family and friends to leave good reviews but this company is freaking HORRIBLE. Horrible company and a complete waste of time and money. I made a mistake on my 2018 taxes and received notice from IRS saying I owe 5k. I contact Finishline to deal with the IRS and was informed to stop making payments to IRS and send them $300 a month for 6 months. I put my 1st pay towards the balance in Oct. 2021 and monthly payments of $300. After 5 months of waiting, Finishline came up with a payment plan of $72 a month for 6 years. I could have made payment arrangements with IRS instead of paying this fake company. After a few months, I did my taxes and the IRS took $5580 so they have been paid in full. I decided to contact the IRS and was informed at no time did Finishline Taxes contact them by email, fax, or phone. The entire 6 this company did absolutely nothing concerning me with IRS to help with my solution. They charge my account but did not do their job. They will only scam you, take your money, and will not contact the IRS. They tell you to stop paying the IRS so you can pay them to do absolutely nothing. DON'T WASTE YOUR TIME. Currently seeking guidance on reporting them and getting my money back.

2 years ago

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Marybeth Flynn Brighton, MA

Just got a notice from the government that they are going to levy my bank account. I continuously send emails but very rarely get a response. I’m very disappointed. I’m a nervous wreck. In the beginning I felt very comfortable that they were going to help me resolve this issue. When I don’t get responses to my emails I reach out to the initial person, Jeff, who is the only one that emails me back. He directed me to operations who were going to look into this, so I sent them the paperwork. They asked me to fax it which I tried to do for several days and it kept not going through, and they said sorry about the machine is busy at lunchtime or something like that, but I’ve been trying to fax things all throughout the day and when I ask them if they have received my stuff I get no answer.I’m so frustrated at this point. And disappointed.

3 years ago

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Darlene Weber Rochester, NY

I was so happy to be referred to your company. In previous years I always had to pay back to the IRS. Your staff is very professional & help you with any concerns. Thank again!!

1 year ago

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Sheilah Banks Fort Worth, TX

They are very good at what they do. Very Professional about the IRS.

3 years ago

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Reply from FinishLine Tax Solutions

Sheilah, thanks for your review! We're glad to hear we delivered a great experience.

Mar. 12th, 2021

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Keshia McFarland Osceola, AR

Because they solve my tax solution and answered all my questions on hand

3 years ago

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Reply from FinishLine Tax Solutions

We can't wait to assist you again, have a great day!

Mar. 12th, 2021

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Steve Niagara Falls, NY

Attentive through helpful knowledge loved dealing with then

3 years ago

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Reply from FinishLine Tax Solutions

Thanks for your review, Steve!

Mar. 12th, 2021

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Anthony Burke Apache Junction, AZ

Got it done and I was happy it worked out just like they said

3 years ago

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Reply from FinishLine Tax Solutions

Thank you for leaving us this response, Anthony!

Mar. 12th, 2021

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Gilbert A Looze Palatka, FL

They helped resolve my tax problems for a fraction of what I owed

3 years ago

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Reply from FinishLine Tax Solutions

Thanks for your review, Gilbert. Please don't hesitate to reach out if there's anything additional we can do for you.

Mar. 12th, 2021

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Vaughn Willians Queens, NY

Excellent service and understanding of the products and serviced that you have available. I would recommend your service to friends and family if needed

2 years ago

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Mychelle Lexington, KY

they worked with me on my taxes and what I could afford

3 years ago

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Reply from FinishLine Tax Solutions

Thank you for leaving us this response, Mychelle!

Mar. 12th, 2021

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Jeff King Chatham, IL

Solved A TEN year tax issue. Outstanding service!

3 years ago

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Reply from FinishLine Tax Solutions

We're glad to hear we delivered such a great experience, Jeff. If there's anything further we can do for you, we are happy to help!

Mar. 12th, 2021

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Corrine quick Decatur, GA

They did great job for me. They got my a fair settlment

3 years ago

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Reply from FinishLine Tax Solutions

Glad we could help, Corrine! Thanks for your feedback.

Mar. 12th, 2021

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Juan Arcila Miami, FL

They were really Professional on taking care of my needs

3 years ago

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Reply from FinishLine Tax Solutions

Thank you, Juan, and have a fantastic day!

Mar. 12th, 2021

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TOMMY JOHNIGAN Austin, TX

A very good experience they are very helpful in what you have going on and a very good company if you in need of help

1 year ago

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Brittany Norfolk, VA

Seems like the people who work in customer service need more experience I kept getting the run around seems like nobody could help me I kept getting told different things so I stopped trying

2 years ago Edited April 29, 2022

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Sereita Arlington, TX

They call every week. They are friendly. They work with us. I am very satisfied.

3 years ago

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Troy McCormick Commerce, MI

If I could give lass than 1 star, I would. This company is a scam. I cannot contact anyone nor get a resolution on my case. RUN AWAY!!!

9 months ago

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Tabitha Covey Uniontown, OH

FinishLine Tax solutions has been a great company to work with.

1 year ago

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Tom Starke, FL

Every representative I have conversed with has been very helpful and provided the answers I needed.

1 year ago

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Marie Visalia, CA

Have to constantly remind them of what is going on

3 years ago

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Reply from FinishLine Tax Solutions

Marie, thank you for leaving feedback. Please reach out to us so we may identify ways to improve your experience.

Mar. 12th, 2021

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Anonymous

Getting contact and updates like pulling teeth

3 years ago

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Reply from FinishLine Tax Solutions

It is discouraging to learn of your experience with us. Your feedback helps us improve, so thank you for your honest review.

Mar. 12th, 2021

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Richard Turnage Memphis, TN

They will work with you to solve your issue with irs

1 year ago

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Pierre Varela New York, NY

Great help, on point, very helpful, knowledgeable staff

1 year ago

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Tristen N Stroud

The customer service was very helpful and kind

1 year ago

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Edna Oden Nashville, TN

Kept me informed. Explained what wad going to happen

1 year ago

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Denise Harris Charlotte, NC

Very professional and knowledgeable very understanding

1 year ago

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Joseph Ryan

Very satisfied great support, impressive !

1 year ago

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Atrau88 Atlanta, GA

These people are very professional and thorough.

1 year ago

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Teresa Twu Upland, CA

Professional and friendly at the same time. Very efficient ~!

1 year ago

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Sheila Parrish Greenville, TX

Finish line is very Professional and they are trustworthy! Love this company!

2 years ago