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Fidelity Tax Relief

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LAST UPDATED: October 2nd, 2023

Fidelity Tax Relief tackles IRS debt by removing tax liens, bank levies, wage garnishments, and other tax problems for taxpayers with IRS penalties. With over 20 years of IRS tax relief experience, the company employs enrolled agents, tax attorneys, tax associates, accountants, and case managers to help you with your tax issues.

Fidelity Tax Relief prides itself on its core values of transparency, customer satisfaction, confidentiality, integrity, velocity, competency, and accountability.

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The Good

  • Variety of Tax Relief Services
  • The Fidelity Resolution Model
  • Availability
  • Family-Owned and Operated

Variety of Tax Relief Services

Fidelity Tax Relief provides all of the tax relief services expected from a top tax relief company:

  • IRS Fresh Start Application
  • Wage Garnishment Removal
  • IRS Bank Levy Removal
  • IRS Federal Tax Lien Removal
  • Tax Negotiation Services
  • Tax Settlement Services
  • IRS Offer in Compromise

Every taxpayer with tax problems has a unique situation. Some people need simple tax penalties removed while others need and may qualify for the IRS Fresh Start program.

Fidelity Tax Relief seems capable enough to provide the breadth of services that top tax relief companies provide. The tax experts at Fidelity Tax Relief can help clients receive penalty abatement.

The Fidelity Resolution Model

Fidelity Tax Relief demonstrates a dedication to customer service through its implementation of the Fidelity Resolution Model (FRM). The model details a 5-step method for helping taxpayers resolve tax debt:

  • Define
  • Measure
  • Analyze
  • Implement
  • Control

Fidelity Tax Relief will start your tax resolution process with a free 15-minute consultation. The company claims to be able to relieve tax problems within 24 hours of the free consultation.

After the consultation, the investigation phase begins. During this time, Fidelity Tax Relief begins its client protection measures and contacts the IRS on behalf of its clients and begins to review options for each client’s specific case.

Near the end of the process, the tax resolution experts at Fidelity Tax Relief get your paperwork in order to achieve compliance with the IRS and provides the most personalized tax relief possible for the customer.


Fidelity Tax Relief is dedicated to helping its customers find relief from state and federal IRS tax debt.

The company operates in all 50 states and has tax professionals available to help taxpayers fight IRS debt penalties such as wage garnishments, tax liens, and bank levies.

Family-Owned and Operated

At Fidelity Tax Relief, representing struggling taxpayers before the Internal Revenue Service (IRS) is a family tradition. Because the company is family-owned and operated, customers can rest assured that Fidelity Tax Relief employees work in a positive company culture.


The Bad

  • No 24/7 Call Center
  • Transparency Issues

No 24/7 Call Center

Unfortunately, Fidelity Tax Relief does not operate a call center over the weekend. Customers can call in anytime between 9 am to 5 pm on Monday through Friday.

Transparency Issues

Though Fidelity Tax Relief does seem transparent about the extent of its services and does not offer a price range for services. The company did write an article that sought to answer the question of cost, but stopped short of giving actual numbers, saying simply that “it depends.”

While cost does vary according to individual tax debt circumstances in the tax relief industry, some tax relief companies have been able to provide an estimated price range for each type of service they offer.


The Bottom Line

Fidelity Tax Relief has the makings of a good tax relief company. Because it is a smaller, family operated company, there aren't many Fidelity Tax Relief reviews to examine customer service. The few customer reviews found online are mixed, which is to be expected with tax relief companies. Until Fidelity Tax Relief reviews become more common, it will be difficult to measure the company's quality of customer service.

If Fidelity Tax Relief were more open about prices, we would be more inclined to recommend the company to struggling taxpayers. We recommend potential customers ask about Fidelity Tax Relief's free consultation and compare prices and services to other top-rated tax relief companies.

View Best Tax Relief Companies

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11 Reviews

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Robert Ashbee Vienna, VA

They were able to defer & lower my tax obligation to the point that I was able to eventually clear up my Tax Debt 100%.. Kudos for the Great Work Fidelity.. Give them a shot with your tax problems & I am Sure that you will find Satisfaction

2 years ago Edited April 29, 2022


Review Source

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Aubrey GA

I was buried in taxes at the beginning of this year, and I couldn't be more grateful for the tax relief this company gave me. Their customer service is so down to earth and really cares about you and what you’re dealing with.

2 years ago Edited May 11, 2022

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Diann Ervin Aiken, SC

My checking acct was just cleaned out by the IRS eventhough Fidelity Tax Relief had been working to help resolve my tax problems since 2018. In my attempts to contact them, their toll free number is disconnected, all of the reps that I communicated with in the past are no longer there and none of the numbers are working and all answering machines are off. I am contacting THE BBB, The Bureau of Consumer Affairs, The IRS and my attorney to make it known of their practices and file a lawsuit for fraud. Diann Ervin

9 months ago

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Johnny B Auburn, CA

You will be making a HUGE MISTAKE using their services in ANYWAY! Go to other sites to see very accurate and revealing reviews! I will go to 50,000 feet for this review. Potential clients go to them because they are overwhelmed, poor, confused, and feel hopeless. You think a company performing these kinds of services would have empathy and understanding. THEY DON'T!!!! They fee you to death. Little to nothing is in writing. That way they can call you a liar and allows them to lie CONSTANTLY. They try to make it look like they are helping you by CONSTANTLY asking you to fax in information with promises that their (ONE CPA?) will negotiate with IRS and your state taxes. A month goes by. NOTHING! You call to inquire about your status. They then stall again by asking you to fax in more information. I have faxed in CA "Power of Attorney' THREE times!!!! As a result of their disorganization, apathy, carelessness, and ignorance; they ruined an arrangement that "I" negotiated with the Franchise Tax Board. Since FTR said they could negotiate a better deal. They instead fouled everything up. Now I am slapped with a $19k lien. So I have to sell my house to pay it. That leaves me "HOMELESS" at 65 years old! All they do is talk!!!! Nothing gets done. Oh I forgot, I had to "pay them" over $3 k in fees and service. How can you sue. You have no money!!! They know that and take advantage of it. PLEASE BEWARE! If I can save one person from being burned it was worth my time. After working with the IRS and the Franchise Tax Board myself prior to FTR, seriously, you can do better yourself. They are difficult to get ahold of, but once you do I found the individuals understanding, empathetic and very easy to work with. If persistent and honest, you might be surprised with your own results.

5 years ago

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Glenda Brown Belleville, IL

I am very disgruntled. I spoke with Omar on November 13th. I signed up. I put a hold on their services with Jenny. There has been bo correspondence until 5hey decided to take money from my account without my consent. Now I have spoken with Frank, Yesenia, Erica and never Yelena who they said was handling my account. Called several times and she never would come to the phone. Always a message saying she will call me back. That never happened. I called again and spoke with Erica who was not custoner friendly and called me a liar. In short they took my 150$ and refuse to refund it. Stating they were already working on it. I never received any correspondence about my account they simply took my money. FRAUD is what this is.

5 years ago

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Jessica H Mesa, AZ

ABSOLUTLEY DO NOT USE THIS COMPANY!! We paid them $1600.00 in April 2018, and just got our resolution. The amount is exactly what it was when we started over a year ago. They didn't save us ANYTHING, and we paid them $1600.00 to do nothing for us. Don't let the sales people talk you into this. They make all kinds of promises and it sounds good, but the fact is they don't help you. I've never been so dissapointed in a company, and they should be ashamed of themselves for taking advantage like this. Absolutely NO customer service at all.

5 years ago

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Bryan Deer Park, NY

I hired them about a month ago and awaiting how my case will go. Someone is supposed to call me tomorrow. I negotiated a cost and making weekly payments. I will update this review as they help me.

5 years ago

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Levi Mussehl Eagle Mountain, UT

Garbage 🗑!! Got more done in one call...Garbage...told us that we breached contract cause we contacted irs ourselves. We only followed up on a letter sent to us for missing information because they submitted last years tax info. Strung us along for a year always asking us for more money to expedite things. Garage

3 years ago

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KAPPA Q Washington, DC

Are the an official sit, scary, you get 5-8 calls from different peeps, and the other person no longer works with the company.

5 years ago


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Thomlyn Lovin Atlanta, GA

Fidelity Tax Relief was professional and committed to helping me get tax relief from the IRS. I’m very impressed!

2 years ago


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Megan Weidle Akron, OH

Easy website, convenient contact methods and nice staff!

2 years ago