SoFi

Easy to sign up, great customer service - and didn't penalize me when I was late on the first payment because I had forgotten to switch my account. Would definitely recommend

I applied for this loan in early January. I was hoping to lower my loan payment due to their great rates. I read multiple reviews before applying, and I was a little hesitant due to some of the negative reviews about the customer service and not doing things in a timely manner. I had applied for the loan and about 3 - 4 weeks went by. I still hadn't heard anything. I contacted their online customer service, which was pointless, because they said I could not get the information I needed for security reasons from there and had to call in. I finally get a hold of someone and they tell me I must wait for a response. Finally about 5 weeks after applying, I finally get an email saying I am preapproved....but I cannot get the loan because I uploaded a wrong document. The application had asked for a pay stub dated within 30 days of application, which I provided, but they are now saying I need provide another paystub within that is dated within 30 days. When I applied for the loan, the paystub was within 30 days, but since they took 5 weeks to look at the application, the paystub was over the 30 days. I uploaded a second paystub, and now here I am 2 weeks later with still no response. I would never trust this company to payoff my current student loans in a timely manner, as I have read multiple other reviews about Sofi not paying the lender but requiring to make their payments. Please be careful when trying to work with this lender. The rates may look great, but you will end up wasting an extenended amount of time and money waiting for them to do anything to your account, and the customer service will have no answer for you.

I refinanced and consolidated my 2 loans in to a new SOFI loan and TRU Student handles the loan servicing. One old loan was with Sallie Mae and the other one already with SOFI. The day my new loan was disbursed, Sallie Mae received the money from SOFI and paid off my loan in full and I NEVER paid even a penny on the Sallie Mae loan after that date. Now what happened with the loan that I had with SOFI. From the day the new loan was disbursed, it took 23!!! days for the old loan to be paid off!!!! Sallie Mae which is an external company received the fund on the same day of the new loan disbursement and paid off my loan but SOFI took 23 days to transfer the fund from the new loan to pay off the old loan within the SAME company. And guess what, during those 23 days, they accumulated interest on both my new loan and old loan while the old loan should have been already paid off. Also, they debited my bank account for my monthly charge on the old loan!!! How could that happen?? I was making payments on both loans simultaneously and both of them were accumulating interest!!! Expect DOUBLE interests for more than 20 days when going with SOFI! The fact that they say there is no fee for the loans, is NOT the truth. There is a fee and that's the fee that YOU pay for their extremely slow processes and extremely unproductive working way. So I did call them for at least 12 times!!! SOFI asked me to call TRUStudent and TRU student referred me back to SOFI. Every agent gave me a different response and when I called back to follow up every time, the new agent was completely blank not knowing anything about my account history so every time I had to explain what happened to my case from scratch. Ultimately after talking to 10 agents or more, and not getting any response from any of them, I requested to talk to a manager. I called 3 more times in a 1 month period asking for a manager to call me back and every time I was promised that a manager will call me ASAP. 1 month since my last email and call and I'm still waiting for a manager to call me!!! The customer service is horrible and when you email them, what you get is an automated response or some generic answers!!! BTW, they never sign their emails with their names. Is that professional at all??? All they put under their emails is their name initials like A.B. so you'd never know who responded to your emails. I've been in the business world for 10 years and I've never seen people responding to emails with their initials as their signature! As a result of this refinancing, I've lost almost $300 because of paying interest on both old and new loans simultaneously while they were thinking how to handle the case. It's really interesting that an external company receives the fund on the same exact date and pays off your loan but it takes 23 days for SOFI to transfer the fund from your new loan to pay off the old loan. I'm completely disappointed with their customer service. If you think there are no fees in refinancing loans with SOFI, think twice, because ultimately YOU are the one who has to pay for their extremely unproductive and slow work. I'm still waiting to hear back from a manager after calling them back and forth for 5 months!!!! The wait goes on…….

So far is a great company the purpose is to help you and make sure you are OK and you were safe and fine they are generally kind and always looking out for you

Great rates, unparalleled customer service. Incredibly easy to apply and get funded. If only other student loan lenders were half as pleasant...

I'm a big fan of SoFi so far! Anytime I had any issue at all, I called customer service and every rep I talked to was professional, personable, and helpful.

Tried to refi a 17k loan thru sofi. Credit score of 783 /850. Asked for 2 years full tax returns plus w-2, paystubs etc. After 6 week process was told they would not refi due to a past due 11 years ago for $34 paid 32 days late. I make over 100k past 4 years and they said will no refi anyone with any type of negative rating on credit report. Horrible waste of time and scam I feel.

SoFi Financial is identity theft entity. It knows that it will not help you with refinancing, but try to obtain as much as possible your personal identification information, your income and other personal financial information. They are dangerous!

Simplest refinancing process ever. Customer service was top notch. The completely digital experience was a relief.

I dealt with them for weeks they are horrible at being asked any questions just give scripted answers cant talk with management. There system is extremely flawed with all kinds of glitches that cause you problems and they gave mis information on numerous occasions that resulted in declines signing for the loan and having to resubmit.

Their rates are good especially compared to other lenders. Would use again if needed another student loan

I wish more things in life were as easy as using SoFi. Thanks for making my experience effortless.

A great company to be a part of. They helped my wife and I save a lot of money on student loans.

Was able to refi the wife’s student loans at a significantly lower rate than what it was originally

This company takes forever in Underwriting. It's already been 3 weeks and still no answer. I find this level of wait to be unacceptable.