Docupop

Name: Docupop
Rating: 4.1

4.1

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58 User Reviews

7.4

Overall Score

Compare

4.1

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58 User Reviews

7.4

Overall Score

Compare

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Katie Massie Los Angeles, CA

A great company particular for students, but make sure you stay on top of your repayments etc. Very helpful in that it consolidates various loans and helps you to refinance.

2 years ago

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Verified Customer

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Broke Trenton, TN

The cost was sky high and was not mentioned until the end. I was already desperate.

6 years ago

Reply from Docupop

We would like to extend our apologies in regards to your experience with the value and cost of our services. We hold a high standard for our customers and their experiences with Docupop. We would greatly appreciate it if we could discuss this matter further with you.

Mar. 18th, 2019

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Verified Customer

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satisfied Decaturville, TN

they were helpful and seemed concerned to my needs.

6 years ago

Reply from Docupop

Thank you for the positive review! We truly value the needs of our customers and strive to see them succeed in the program!

Mar. 18th, 2019

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Verified Customer

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Christy Chesapeake, OH

They made things simple and easy to understand.

6 years ago

Reply from Docupop

Thank you for the kind review Christy! We are glad you're having positive results with our services and hope it continues into the future!

Mar. 18th, 2019

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Verified Customer

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Channel Norristown, PA

HELPFUL BUT THEY LEAVE OUT FEES IN ORDER TO GET YOUR BUSINESS

6 years ago

Reply from Docupop

Hi Channel, We are sorry to hear that you had an unpleasant experience. We take every member's opinion very seriously and take in all criticism to improve the customer experience. Our member's fee is currently in place so that our representatives are able to care for each application with the time it deserves, for the highest quality and result. We hope that you want to stay with us as a Docupop member.

Mar. 13th, 2019

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Verified Customer

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Ricardo Chaparral, NM

good customer services and good communication.

6 years ago

Reply from Docupop

Thank you for the kind review, Ricardo! Having an open line of communication between us and our customers is something we greatly value here at Docupop!

Mar. 13th, 2019

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Verified Customer

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Mckenzie Verona, KY

Very difficult to get ahold of account manager

6 years ago

Reply from Docupop

Hi Mckenzie, We're sorry to hear that you had an unpleasant experience. We take each and every member very seriously and take in all criticism to improve the customer experience. Some days are busier than others, and we apologize that our representatives were not able to get to you in time. We hope that you continue to do business with us in the future.

Mar. 13th, 2019

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Verified Customer

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Anonymous

Too many issues of changing who I had to speak with.

6 years ago

Reply from Docupop

We would like to extend our apologies in regards to your experience and issues. We hold a high standard for our customers and their experiences with Docupop. We would greatly appreciate it if we could discuss this matter further with you.

Mar. 18th, 2019