Name: Vudu
Rating: 3.4

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Kristen Westover Spanish Fork, UT

Using Vudu to watch our movies is easy and great. I wish there was a way to put codes in for movies using the app. If there is, we haven't been able to find a way. It would make things much easier.

6 years ago

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Stacy

Let me start by saying I loved vudu at one time. I was able to put our movie codes into it for easy access to stuff on the go and I was able to buy and rent movies easily. Now, this was a total of 62 movies total on my vudu account when all was good and then turned horrible. One day I just couldn't login. I called. Because it turned out my account was taken over by someone else. I was told I'd hear back in 5 days after review. I had them delete my billing information in the meantime. I had to keep calling back because I never heard from them. Two weeks in and still no resolution. I was able to verify all the billing information and card number used on the account and still no help. Three weeks and four weeks and still nothing. And they say it has to be submitted up to the top tier because they are the only ones who can make decisions based on payments. And still nothing. And they tell you that you cannot speak with the top tier people and the top tier people will only email you when they are ready. Still. Nothing. And now I have lost the ability to access my 62 movies that I paid for and can prove but it doesn't matter. And they can't change anything because the person who called and changed the account to their name has all the billing information too. A complete and utter mess and they said I could despute the charges with my bank to then have the account locked and never accessed. They actually told me that would be what would happen. So I'd only recover the money for the movies I purchased through vudu and none of the digital copies out in. And even then they said they could not guarantee that since I did admit to buying the movies when I was speaking with them on the phone. Completely horrible customer and managerial services from vudu. How hard is it to see a person used their card to purchase movies and say okay this is who the movies belong to. It's not rocket science and shouldn't be that complicated. They do not take care of their customers and their customer's private account information and they get out of it by citing they have "policies" in place that create these so called rules. Do not recommend you ever use them. It may be great for awhile but the moment an issue arises where you need to call them for help... you will be left feeling robbed and helpless. It's a horrible feeling and they don't care. That's the worst part. You know they could do the right thing but they choose not to.

7 years ago

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Julie Taylor Ogden, UT

Good shows. It is a nice way to stream movies and stuff. Especially when I don't have a DVD or Blue ray player with me. I love Vudu and that I can take movies with me wherever I go.

4 years ago

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erin American Fork, UT

Digital storage of all my movies yes yes yes!! easily able to get all of movies is honestly the best thing!! i love having access to it all times it makes my life so much better.

5 years ago

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Miles Strother American Fork, UT

I've only used Vudu for purchasing digital movies, and it's selection does not disappoint. Most movies are pretty cheap, and deals can be found online, making it a great source for owning online movies.

5 years ago

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Tracy Womack Cedar City, UT

I LOVE THAT YOU HAVE FREE MOVIES ON VUDU! There's always good movies that other streaming services don't offer. It's also nice that I can download movies onto my phone and watch them while I'm offline.

5 years ago

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Taylor Walker Provo, UT

I love Vudu! I'm a bit of a movie fanatic and I own over 200 movies so for me, movies are a big deal and I love being able to buy a movie at Walmart and to be able to also get the digital copy as well and be able to watch it on the go.

5 years ago

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Hailey Nilson Salt Lake City, UT

I bought a movie through Vudu that was very difficult to find. The billing process was simple, and movie turned out in a great quality. I would definitely buy from them again.

5 years ago

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Shawn American Fork, UT

I have used Vudu mostly after purchasing a dvd or blue ray and the digital version is an option to download. It is sometimes a bit hard to down load, but appreciate being able to have it.

5 years ago

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Jason Pyrah Willard, MO

Vudu is great! I can watch new releases on my home tv, no matter if I want to own them or just rent them. It's easy to search for the shows that I am looking for and I've never had a billing issue.

6 years ago

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Angela Pyrah Willard, MO

This is a great idea! When we get a movie with a digital copy we add it to our account, and we can watch it anywhere. It is really good for travel. The price for renting movies are a little too expensive when compared to redbox, but the variety is much better.

6 years ago

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Randal hyde Springfield, MO

I like the ability to watch new and old movies on Vudu from my own home. It makes movie night easy and their prices are better than buying the movie from the store. It's easy to use and I would reccomend it to everyone.

6 years ago

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Mali Orem, UT

we have a family account and we take turns buying movies we can watch over and over again, especially the kids who likes to watch the same movie over and over again. good quality picture. you can find good deals as well.

6 years ago

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Robin Orem, UT

i like that they have a variety of selections to choose from. picture quality is clear. my mother and sisters and i take turn buying movies and we have quite a selection already.

6 years ago

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bootsdad13 Lindenhurst, NY

I took a picture of my Child’s Play DVD barcode to upload so that I could have a digital copy in my VUDU library. It costs $2.00, and I’ve used the feature numerous times without a problem. Except this time, it actually redeemed some 1978 movie also named Child’s Play. I figured no problem, I’m sure they will refund me, or maybe upload the movie I wanted. Nope. Customer service asked for a picture of my DVD, like they were going ti fix the problem, but they did nothing. Horrible customer service.

1 year ago

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Todd Hammond Ramsey, NJ

Started out awesome, now it’s complete garbage. I have over 350 movies (many of which have just ‘disappeared’ from my account) that I paid full price (ie bought) for. The app doesn’t load, movies go missing, you can’t download movies for offline viewing any longer. The service is horrendous. There are so many better options available that are more reliable than Vudu. I wouldn’t walk from Vudu, I’d run. This company should be class actioned and criminally investigated for fraudulent business practices.

1 year ago

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Steve Albrecht

Absolutely horrible service. Confusing, overly complicated to rent a movie. Plus, they charged me then didn’t give me access to watch the movie that I rented. And to add insult to injury when I requested a refund they said I needed to create an account which I had already done I just gave up. It wasn’t worth the four bucks of hell of dealing with these guys. Never again.

1 year ago

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Donita Williams Chicago, IL

I purchased a BluRay which included the Vudu digital download of the movie. Vudu has made changes, branching from Walmart. When purchasing a couple movies recently I saw that my other movie is not in my account. I reached out and was told they had no record. I provided the email receipt (record) and followed up numerous times. They have not responded nor restored my movie purchase. That was over a month ago. Poor service. I regret my recent purchase. I could have used any service for the same price.

1 year ago

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Gina Donofrio Lafayette, TN

I've had Vudu for awhile. It's movie section is vast, and updated on a regular basis. Great video quality, with easy access.

1 year ago

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PISSED OFF CUSTOMER Covington, VA

They are GREAT! They have a lot of the titles that I look for and they have a whole lot of movies and shows to watch for free!!

2 years ago

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Kim B

Vudu's update to Roku streaming devices disabled kids mode and your set pin to allow any unauthorized purchases on that device. They know about the problem, they have known about the problem, and they are not planning on doing anything about the problem. Take this review with time stamp to a lawyer if it happens to you and get your money back. USE LITERALLY ANYONE ELSE OTHER THAN VUDU!

2 years ago

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Robert Mott

They have great movies on Vudu, and the number of titles is endless. I love Horror movies and watch a different one every night. Love it!

2 years ago

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Isaias Samarron Petoskey, MI

This company literally had the worst customer service I've ever experienced. My significant other and I have been trying to take our credit card information off the site, but there's no way for you to do it manually. You have to do it over the phone or through email, which is ridiculous in itself. We were on hold for about 10 minutes, and once we finally got someone to help they had us wait for another 40 minutes and he hasn't said another word. Their customer service is absolutely awful.

2 years ago

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Eric Barkley Canby, OR

I own around 200 4K movies I have purchased from Vudu. But now all my movies I try to watch will buffer/play/buffer. This not acceptable. Months ago you could stream without buffering, but now it's every 4K movie. Maybe since Movies EveryWhere & Fandango merged?? Don't purchase anything from them until they get their equipment up to date & speed. None of my other TV Apps have this problem. My 250mbps broadband is connected via ethernet to the TV's, & computers.

2 years ago

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Andrew Curnutt Cheyenne, WY

This app sucks honestly, I’ve never left a review for anything I’ve ever used, bought, etc. I can’t watch more than 7mins of any movie on this app, it’s literally gotten so bad I’ve timed it lol! I’m lucky to get about 5mins and 30seconds before I have to restart the app because it can’t buffer the movie. My wifi is amazing I know that for a fact. But this app is completely trash. 10/10 would not recommend to anybody! free apps are 10x better than this.

2 years ago

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Brian Jonkman Rio Rancho, NM

Horrible customer service. FandangoNow merged with vudu and a Christmas movie I had purchased in 2018 wasn’t in my account. Instead some random movie was there instead. I sent in a support ticket. No response for two weeks. I finally called - ended up emailing proof of purchase. Was told my “case” would be escalated and it could take a few weeks to resolve. It’s December 12. Pretty sure I and my kids wont be looking to watch Christmas Story in a few weeks. Will never purchase another streamable movie from vudu. Avoid if you can. Google, Amazon, etc. are all better options.

2 years ago

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Loretta Phoenix, AZ

False advertisement! Went to watch how the grinch stole christmas and it says vudu offers it for free and when you click on the app, it changes to rent or buy. Highly disappointed! When I called customer service, the lady said there was nothing she could do about it. Well I'm sorry but there should be something you can do especially when you advertise it as free!

2 years ago

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Nicole Eisensee Springfield, MO

If I could leave zero stars, I would. My daughter received two free movie codes from her Chick-fil-A meals. We followed all of the steps, but the system kept saying they were not valid codes. I emailed Vudu on 9-17-21 hoping for a solution for my daughter. On 10-29-21, I recieved a reply back that they are sorry for the delay, but now the codes are expired, as of 10-01-21, so there is nothing they can do. They were not expired when we encountered the problem, but now, over a month later, they are and VUDU will not honor the movie rentals.

3 years ago

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mlewis49 Mansfield, OH

I bought Ghost World on Vudu. When I tried to watch it I got a message saying that the movie wouldn't load. When I attempted to talk to Vudu's customer service department about the problem I was switched to another rep who hung up on me. I tried again and was told that since I bought the movie the price had gone up and if I wanted to watch it I would have to rebuy it at the higher price. Vudu has the ethics of a Texas politician.

3 years ago

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John Switzer Templeton, CA

Wish there was a no star option. Rented a movie last night and wanted to finish it tonight but was told I had to re-rent the movie at full rental price. This is ridiculous as all the other venues give us 48 hours . This is predatory policy and now it is becoming clear why this operation is in disarray. You and I both would do better to stay with Amazon and Netflix, providers that actually sell a service and is not a rip off. When and if they rip you off be sure to contest the fee with your card company.

3 years ago Edited September 14, 2021

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Madison , GA

Terrible company! Scammy and do not live up to their promises. I have been talking to their support via email since August (it is now december)... and they wont give me my $20 credit (I have two codes that have $10 each on them, and although there is no expiration, they are not working...) But VUDU has put me through the ringer trying to prove the validity of my $20. I have shown them so much proof and they just keep closing the ticket on me. Cant recommend enough to skip engaging with this company!

3 years ago

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Kylie Bishop Smithfield, UT

I use Vudu a lot to watch movies when i’m traveling. you can download countless amounts of movies and can order movies with a code and not get the disk.

3 years ago

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Brooklyn Bishop Smithfield, UT

Vudu is such a good streaming app! It’s so easy to navigate and everything downloads super fast. I would totally recommend!

3 years ago

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Florida Mom Orlando, FL

I had a $40 credit to use through Vudu after I bought a Samsung tablet. I bought 1 movie and was saving the remaining balance to use for a movie coming out soon. I went into my account less than 2 months later and my $28 credit was gone. I called customer service and they said that my credit expired after 30 days. I did not read anywhere that my credit would expire in 30 days. So they did absolutely nothing to rectify the situation. I have spent money on movies with them since I have been a customer of theirs for several years. I will not give this company another cent. See ya Vudu!

4 years ago

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C Cole Portland, OR

Vudu customer service is the worst ever. If you have Vudu codes that fail, they will not research any check on the issuer or from the company that the title originates from. They fail to honor their own codes or even get titles wrong for the code you are issued. Trying to deal with their customer service is like talking to an empty hole in the ground, you get no where.

4 years ago

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Connor

For the first four years of using Vudu I loved it just knew that no matter where I go I can watch my movies that I have paid for. Today was a sad day because now I have to give them a 1 star and I wish I could give them zero. My husband is serving in the United States Navy and we were just moved to Guam. It is not stated anywhere that if you are still in the US but not main land that your rights to your own movies are gone. I'm very upset about this and hope that Vudu can either fix this problem or at least tell people that they are screwed while serving their country.

5 years ago

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Dan Eagle Mountain, UT

Would give them zero if I could. I received a Vudu movie as a gift and I can't even redeem it unless I give them my credit card information. I don't feel comfortable giving my credit card information to a company who has already had their system breached before. I would much rather just buy gift cards and used those but after repeated emails with Vudu customer support there was nothing they could do for me.

5 years ago

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Jason Harrisburg, PA

I was double charged for one movie and and then charged for another. Never got the movies. I emailed customer service 10 times over the course of two months. they never resolved, called me a liar even though I screenshot my bank statement showing the proof. I eventually had to go through my bank for fraudulent charges and then Vudu cancelled my whole account basically making my account a 500 dollar lose for 18 dollars in charges. Beware, never buy or rent anything from them they will basically ignore you and be disrespectful. I only asked for a refund or the items I paid for.

5 years ago

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Joe

Completely unable to sign into my account transferred over from Flixster (with whom I never had any issues at all). Support took way longer to get back to me and were completely unhelpful. Thus, all my movies are completely inaccessible and all I get after resetting my password for the tenth time is “login failure.” So frustrating! If I could give this company zero stars I would.

5 years ago

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Konner Tulsa, OK

Every single device I have ever tried to watch Vudu from, be it a laptop, PS4, a smart tv, or a blue ray player, has had to buffer constantly while watching anything. It doesn’t seem to matter what town I’m in either. I spend more time watching it buffer than I do watching the show. Not to mention that you can only have it on 8 devices at a time. It would make much more sense if you could only have so many streams from the same account at the same time.

6 years ago

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Audrey Mitchell Managua, MN

Vido is the best way to watch movies! They have movies on sale with good prices as well as an array of movies for a good price to either rent or purchase!

4 years ago

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Jacob American Fork, UT

Vudu is a pretty good deal for renting movies when you dont want to go to redbox. There are many options and you can get free movies just by signing up for an account. Lots of variety and options for everyone.

4 years ago

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Lily South Jordan, UT

Vudu has so many different movies it’s phenomena.There is so many different choices it’s crazy.Ilove using it for when isomer want tv show I just want a movie.

4 years ago

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Rischelle Mikkelson American Fork, UT

We use Vudu mostly for streaming movies and TV series. They have a decent variety. It does seem to buffer at times and will sometimes log us out, but overall it is a mostly reliable service.

5 years ago

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Zac Marx Brighton, CO

Vudu has been an excellent movie provider. Especially with T-mobile Tuesday deals, I enjoy getting cheap movies, and even free movies to watch and stream.

5 years ago

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Cynthia Carman American Fork, UT

I love Vudu! We have been using it for 10 years now and it has never failed us! It is so easy to buy and watch movies, my family uses it on a daily basis.

5 years ago

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Lilly Logan, UT

I love vudu! It’s so nice to be able to put your movies that you buy as an actual dvd online. So then we have both the dvd and have it online. 10/10 love vudu!

5 years ago

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Isaac Kaysville, UT

We love Vudu! My parents have it and all of us kids can log into it and add our movies and use their movies as well. It’s a great way to share all of our movies.

5 years ago

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Jacob Shaner

I’m surprised more people don’t use this site. It isn’t the best streaming quality, but the fact that you can watch a movie for just a couple short ads is pretty cool. Give it a try!

5 years ago

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Jenni Walker American Fork, UT

I love having one place for all of my digital movies. I do think their rental rate is a little high, but they have a lot of sales on movies, and have a lot of great movies that are free with ads!

5 years ago