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6.3

Overall Score

Author: Kaitlyn Short

LAST UPDATED: November 21st, 2025

Netflix is a streaming giant and a leader in TV and video streaming service, largely replacing cable for many subscribers around the world. It offers a large selection of television shows and movies, with a library exceeding 20,000 feature items. Netflix is continuing to expand its library of award winning original content. 

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The Good

  • Large Viewing Selection
  • Affordable Price
  • Easy of Use

Large Library Selection

Netflix has over 3,600 movies and 800 TV series available for viewing for their subscribers. Netflix users can access their entire range of shows with unlimited streaming and can have multiple users streaming at any given time. Netflix's original series (such as "Orange is the New Black", "Stranger Things", "Black Mirror", "House of Cards", or "Bojack Horseman") attract even more customers to choose Netflix as their streaming platform. Netflix tends to upload an entire season of a show at once instead of episode by episode. This is attractive for those who would prefer to binge-watch instead of waiting between episodes. 

Affordable Price 

Netflix has managed to maintain relatively reasonable monthly prices. As of May 2019, its most basic monthly price is $8.99. Netflix also offers standard, premium, and family packages. These packages, which cost a few more dollars a month, provide better streaming quality and the availability to stream on multiple screens at once. This is great for families or friends who would like to share their account between multiple people. 

Netflix also offers a free, month-long trial which allows potential subscribers full access to their services.

Easy of Use

Subscribers can set up separate accounts for multiple viewers, including kids. This allows for parental controls to screen for inappropriate content.

Netflix has an algorithm that recommends movies and TV shows related to content the user has previously watched. A user can search for something to watch by title or genre. The interface is extremely user-friendly and intuitive. 

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The Bad

  • Long wait periods
  • Content changes
  • Viewing quality

Long Waiting Periods

When a movie or TV show is released on traditional television or in the box office, it might take a month or up to a year to be available on Netflix. Netflix has have a lot of great features but it also has a few drawbacks to its services. Mainly, subscribers have to wait to watch new seasons of popular tv shows. 

Content Changes

Netflix adds and removes content from their library all of the time. That means a favorite movie or television show is not guaranteed to always be available to stream. Movies and shows are frequently rotated, which means favorites will not always be available. You may be watching a show one day and it won't be available the next. 

Viewing Quality

Netflix needs high internet speeds in order to function at its best. HD is available with Netflix's Standard and Premium packages, but Ultra HD is only available on Premium. This higher viewing quality comes at a higher monthly price. 

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The Bottom Line

Overall, Netflix is generally more affordable than other providers, commercial free, plays in stunning HD, and offers a free trial period for potential subscribers to test out their services. Netflix has several great original series, an excellent recommendation algorithm to help you find TV shows and movies that you'll love, and the capability to create different user accounts along with parental controls. The main drawbacks are streaming quality and having to wait for new seasons of current hit TV shows.

For more information, check out the Netflix reviews from real customers below. Netflix consistently receives high ratings from the people who use its service. 

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Star Rating

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4.4

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2,217 Reviews

Review Breakdown

5 grade

57%

4 grade

30%

3 grade

7%

2 grade

2%

1 grade

3%

Sentiment Criteria

Value

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Quality

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Service

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CJ Little Rock, AR

Netflix has an awesome library for a new user but lately the shows have become uninteresting to me. I am a 63 yo f and not interested in vampires, witches, demons or zombies. There is a lot of that to choose from. I found Peaky Blinders, Out-lander, Breaking Bad, Better Call Saul to be great shows. Loved House of Cards, Ozark and Queen's Gambit! More of this please. Great original content. The service is easily accessed, no streaming problems ever. Loads quickly and easy to navigate the page to choose your selection, save etc. Customer service is good. The web page is easy to use too.

3 years ago

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Debora Paez Columbia, MO

I think of Netflix as the original movie/series streaming service that has been most accessible after movie rental stores. I loved how it worked when you could rent CDs and get them delivered through mail. When this feature went away, Netflix somehow managed to trump that and stay relevant compared to its competitors! The other great features of the service are the "play something" feature, the personalized profiles, easy to navigate on the website and in the app, and the wide variety of languages content is in. The only feature I would consider a flaw is the way Netflix removes certain content to be able to add new content.

4 years ago

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Nyla C. Edison, NJ

I love how Netflix has upgraded within all these years. The improvements have led to my family and I being able to stream shows and movies directly from our phones, tv and laptop. This has allowed for us to access this platform pretty much anywhere we go. I also like how you're now able to download movies and shows straight from the app before you go somewhere with little to no connection; this has helped make road trips less boring. I gave Netflix four stars however, due to the shows and movies list becoming a little dull. Netflix also removes shows and movies that are good too, such as That 70s Show, The Office, etc.

4 years ago

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Corbin Short ,

Netflix is obviously a very innovative digital streaming business model. I have been using them since the days of actually ordering DVDs. Netflix provides a great product, one that I am on at least every other night. I will say this: they offer the minimum amount of entertainment to keep me paying what I am paying every month. When the streaming wars started, it was left in the air whether or not Netflix would be something I continue to pay for. Right when I am getting bored with the content on Netflix, they upload something that is just entertaining enough to get me watching again. Kind of sucks, but I guess it works out.

4 years ago

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Faye Davis Enterprise, KS

Ive had the 7.99 plan since ohhh 2011 and i originally signed up to watch my little pony. I have watched all of Orange is the new black and im working on bojack horsemans newest season right now. I am a huge fan of tvs shows with realworld topics and how to handle life. I have watched netflix on every platform including tablets and a ds all my consoles and my phone. The availabilty is amazing. I do wish i could watch media in other languages more easily. Id like to be able to choose the Japanese dub for supernatural to help learn Japanese, but unless i use a vpn and lie about my location i cannot. Ive had it turned off a few times and it never took more then 5 min to get running again.

7 years ago

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Jessica C. Apex, NC

We've had Netflix for quite awhile and we really like it. We definitely get our money's worth from the amount that our kids watch it. I don't even know why we bother having any hard copies of movies because they would rather watch the shows Netflix has. They also much prefer using Netflix over Amazon, although Amazon and Netflix seem to flip-flop with who has certain shows, so we'll occasionally use Amazon more when the show they're into changes to them. I wish that there was a way to get rid of certain shows that show up on the kids' profiles, as of now I just have to tell them which ones they can watch and which ones they can't (last I checked there wasn't a way to do this, maybe this has changed). I feel like a lot of the adult selection is just trash, but we've found some good stuff here and there (and maybe that is more Hollywood than Netflix?).

8 years ago

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Mr. Richard

Netflix offers lots of different movies and shows. Overall it's entertaining to watch instead of cable tv, and cheaper. I would like if they updated new movies more frequently though.

6 months ago

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SC

I enjoy the Netflix service. We disconnected cable many years ago and this has been our go-to. There are shows for multiple ages and you can set a profile for each person in your family. I wish Netflix-created shows had a quicker turnaround for the next season. Waiting for the next season over months or even years is hard. I am overall happy with this service.

1 year ago

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MC Swift

I have had a Netflix account since they started, they have definitely made great strides in the business world and I love their content, and the fact that you are not constantly bombarded with ads, and commercials, there is always something to watch I do wish they would finish some of the series they started but regardless it's been addition to life

1 year ago

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Ashlyn E Saline, MI

Netflix is great, except for the fact that you cannot share accounts very easily with your family members. Ever since they changed their policy and began tracking where people sign in, it has become impossible for my college student kids to have Netflix without us having to pay crazy amounts of money each month. My whole family loves the original content that Netflix comes out with, but it just isn't very accessible anymore.

2 years ago

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Sierra Jo Smith Pomeroy, WA

Netflix's user-friendly interface makes streaming a breeze. While they've bid farewell to some beloved originals, their content library still offers a decent range of movies and shows. With a commitment to quality and innovation, Netflix continues to captivate viewers with engaging storytelling. Despite the occasional loss, the platform remains a go-to for convenient and enjoyable streaming experiences.

2 years ago

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Danny Martinez Houston, TX

I enjoy the movies, shows, and entertainment provides by Netflix. And at the expense, it is perfect especially as something is offered for you and your family, and I also appreciate that you can control the rating for the shows or movies as I have nephews and nieces that are young and sometimes they use my account, so great and easy way to control that. Overall, great service and there is always something new and a good amount of older movies that I enjoy watching.

2 years ago

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Chase Victorson Yonkers, NY

Oh Netflix - what can be said about Netflix that hasn't already been said? A lot! I like that they are still commercial free (for now) and they do have a decent amount of programming. I will say that every new show that I see advertised that looks really good has been on Apple TV - I haven't seen anything from Netflix for a while. Maybe Bridgerton? Anyways, they are decent, but more expensive than other options. Maybe a bigger library?

2 years ago

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julie roberts

Netflix still has the best, most intuitive streaming app with the least glitches and interruptions while watching. I like that they have new content displayed by most popular in the country while still offering suggestions of programs in other languages/countries. It’s annoying that they’ve added a set number of watchers at any time from your account and you have to pay more to be able to watch something at the same time as someone else on your account

2 years ago

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Jasmin Mena

It's nowhere perfect but out of all the streaming services out there Netflix is my go-to, although my opinion might change after the recent changes and show cancellations. It seems that all streaming services are going downhill now, tossing in more and more ads and wanting to increase their subscriptions, but I digress. Netflix out of the rest had had the most to offer in shows I've ended up watching, and actually continuing my subscription rather than quitting after the initial trial.

2 years ago

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Karenza R St Louis, MO

Love Netflix always have new shows and movies. I just think if I’m paying for a membership for four devices, then it shouldn’t matter if it’s in my house or my sons house y’all make enough money and people are trying to cut costs and help each other out. The every day living is so expensive these days and the pay at some jobs aren’t enough.

3 years ago

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G.J. Boise, ID

We have had Netflix for many years. The price was $6.99=when we first got our Netflix account. It has slowly increased over the years. I understand that everything has to increase to keep up with the times. My only problem with the increase amount that they are charging us they have dropped some of the older movies that we like to watch. I understand they have to have the new movie which is fine but I wish they would still have the older ones. Over all it is still cheaper than going to the movies theater.

3 years ago

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Rachel Porter Chicago, IL

I've had Netflix since its inception when the company mailed DVDs to customers who would mail those DVDs back after reviewing. The process would on like that until streaming became the only available membership package. I'd say that Netflix is a great and pioneering company. In all the years I've been a customer, I cannot remember any dissatisfaction for the company or its services. The only reason I did not give it a t star rating is because it has removed programming without notice to the customer which can be frustrating.

3 years ago

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Oka Gainesville, GA

I gotta say, Netflix is getting A LOT better, considering the good series' and movies they're adding. I absolutely love the documentaries they add, like Scientology, Seaspiracy, The Social Dilemma, The Minimalists, Expedition Happiness, and much more. I watch One Piece, One Punch Man, Criminal Minds, Attack on Titan, Supernatural, Stranger Things, DeathNote, the list goes on, okay, I love Netflix. These bollywood and foreign movies are super cringey though, they can be a little annoying to be honest, but it's cool I guess.

3 years ago

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Christi henry Charlotte, NC

Netflix is a good source of entertainment when you are ready to settle down for the night with nothing else to do. I have to admit I spend about 20 sometimes 30 minutes scrolling through the titles looking for something before I settle on the movie, and then sometimes end up dumping it. I wish there was a way for it to be more organized. They just throw up movies and expect you to just know what they are all about. Better organization. It seems messy to me.

3 years ago

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Jayne Dunn FL

I like Netflix but the prices are way too high and they can’t compete with companies like Amazon, who have Amazon Prime, who are more reasonable for me. Also, I feel they are limited with their availability of shows and movies. If they became more competitive with prices I would consider going back. But also they need to work on the slowness of the site at times.

3 years ago Edited April 21, 2022

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MC Pearson Everett, WA

This company has a very user-friendly platform. A customer creates a list and that list is always available front and center when you open the application. I would recommend that they reconsider increasing their monthly rates annually, especially when profits are at an all-time high. It should be noted you need to either use a Google Chromecast or an Amazon fire stick to stream to your television. This is simply the ability to stream onto a computer tablet or laptop. If you wanna watch things on your television unless you have a very expensive television, you need a streaming device.

3 years ago

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HO1 Charles Town, WV

I started with Netflix way back when they were mailing DVD's and continued when they switched to streaming. They've always done a good job at providing the maximum convenience, big selection, and minimal cost. The only problem I've had is that they often push things they want you to see, and guess incorrectly at what you want to see, so sometimes I end up sifting through a bunch of stuff I'm not interested in to find movies I am interested in.

3 years ago

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Yooper Colorado Colorado Springs, CO

Mostly happy with this streaming company, the selection keeps getting better, the connection is mostly adequate (they have connection issues from time to time, they tell me that my connection is too slow, I have 730 megs down and 22 megs up) Should be enough I would think. The only other issue I have with them is the billing, they take my payment out of my credit card and for a few months at a time they take one month's charge out of my card and then comes a month where they miss charging me and the next month they take out 2 month's charges. Kind of confusing...

3 years ago

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Muneca Loca Brooklyn, NY

I Love my Netflix’s and probably can’t be without it but I wish they had more movie options. The price is going up because it’s a too streaming app for movies but it doesn’t brother me because honestly it’s better then paying cable. I gave this a 4 because I have a lot of time on my hands so I pretty much done watch everything on here. Also because they remove a-lot of movies and shows I really wish I can watch again.

3 years ago

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Keerthana Manivannan Santa Clara, CA

Who does not like Netflix? It's a great subscription service and they have pretty wide array of movies/shows. I do pick Netflix all the time over the other subscription streaming services, mainly because of their great UI. I prefer Netflix UI over ANY OTHER streaming service's UI. I love Netflix, and I love that they are low price for T-Mobile customers. Overall, I'm very happy with Netflix :)

3 years ago

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Brittney Mac Gregor Louisville, KY

I have been with netflix since they first came out. We used to have the dvds delivered to our house. We opted in to the streaming service as soon as it was offered. Over time Netflix has continued to add amazing custom content to their service. They have also slowly ramped up the price over the years, to a point that we just don't want to pay for any longer. After almost 15+ years, we have decided to end our service with Netflix. We have pretty much watched all the content we are interested in and for the price, I cannot justify the content they currently have to offer.

4 years ago

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Aaliyah Fuller Tallahassee, FL

Netflix has a variety of different movies and TV shows throughout all the genres available. New shows and movies get added a couple of times a month. The only issue I have is Netflix tends to get rid of quality movies and shows and replace them with other shows that are less entertaining, in my opinion. Other than that, there is always a movie or show available to watch with the many different options they have listed.

4 years ago

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AF ,

One of my favorite thing about Netflix is being able to binge an entire season(s) of a show! I love being able to follow an entire story from start to finish without waiting weeks in between. I also really like that you can stop and start your membership relatively easy. I wish that they would have some better parental controls. I have different profiles for my kids/me, but still wish I could filter even a little more.....

5 years ago

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Beverly Schacher Long Beach, MS

We have been pretty happy with our Netflix subscription. They have a fairly good selection of shows and it is easy to watch on our TVs and our phones. I like that they have different pricing options and we recently changed our subscription to try to save a few dollars. It was easy to change and if we decide to upgrade we can do that at any time. Overall, I would recommend Netflix if you like movies, documentaries, etc.

5 years ago

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Chip Linck Griffin Humble, TX

I've been a subscriber since Netflix started. They've adapted over the years as their licensing has changed. We can always find something to watch. It's good for new shows, older shoes I haven't seen, and reruns of shows I watched a long time ago. It's no longer my source of movies to watch, but it's cheap enough to keep it along with my other services.

7 years ago

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LaCourtneya Douglasville, GA

I enjoy Netfix, I've had them for my streaming use since 2010. My son loves Netflix more than I do, the only negative is that I have to have Amazon Prime to watch my British mystery shows with Britbox for most of them. I have yet to have an issue with customer service, they are helpful if you are on your phone, laptop, computer or smart t.v they are there to help. The prices have changed, but with all of these other companies starting their own steaming services its to be expected.

7 years ago

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KGroomes

I recently cut the "Xfinity" cable cord. I love Netflix. People complain about outdated movies, but I had more outdated movies with Comcast and paid a whopping $ 230.00 a month for it. Not to mention all the repeat channels cable gives you that you don't even watch. I absolutely love the fact you can binge watch commercial free when ready, and all for 9.99$ "Good Job" Netflix. I would like to eventually see different seasons of TV shows come to your site faster. Other than this .. You guy's are great!

7 years ago

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Vanessa Call Lehi, UT

I've been using Netflix for years, and overall am very happy with the product. I understand the need to increase prices periodically and to remove content for new content. My one complaint is that on the new Apple TV there is not an easy way to have a 'watch list' any longer. I constantly have to go search fro what I am looking for, vs going to my watch list and seeing what I would like to see. Otherwise, it's a great product at a great price!

8 years ago

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Christopher Haueter Salt Lake City, UT

I really enjoy Netflix. The options for TV series are really good and there is always something to watch. The movie selection isn't great but it is getting much better. I like that you can download for when you are traveling but I don't like that it doesn't seem to give me that option on my surface pro 3 which is both a laptop and a tablet. I can download things from my phone though which I guess is alright.

8 years ago

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Kenneth Okerlund Orem, UT

I think that Netflix is very well priced for all that they give you, while I am upset that they have gotten rid of some of the shows I have absolutely loved watching, they are still bringing well worth what I am paying for their service. I am not a fan of their "recommended for you" section and don't think I have every watched anything from that listing.

8 years ago

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Lawrence Lee Provo, UT

I think I'd usually give 5 stars but as of late I think Netflix is putting way too much content out there and not enough substance. Like focus on a few shows and do those really well. I don't think it's a service to the world to put more mediocrity on the internet. If i wanted that I could go to YouTube and see what whoever with a camera put in there. Or if I wanted something with relatively low production value, there's already enough out there in every streaming service. Keep the stranger things level shows coming! I think the streaming services that focus on quality content are going to win out. The legacy shows definitely keep the value of Netflix up. Also, I can't find so many of these random shows and movies hidden throughout Netflix unless I'm typing in names of other movies I want to watch and stumble across them. Should probably improve how we can access those titles.

5 years ago

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Jaylene Holcomb, NY

I LOVE NETFLIX!!! I was never that big of a TV person. I had a few shows I liked that I watched weekly, but if I was busy, it was hard to keep up. Videos came along and they were fun. The kids would watch them constantly. Now that all 9 of my kids have grown up and moved out of the house - the house has become pretty quiet! I don't like channel surfing, and commercials are annoying. So NETFLIX has become my best friend. I have an ipad to watch on. I LOVE that Netflix knows what shows I have seen, keeps track of the series I am watching and which episode I am on!!! My ipad follows me around the house. Netflix while I am cooking dinner or washing dishes. Netflix while I am making the bed or folding laundry. Netflix while I am quilting! Netflix with headphones at midnight when the hubby is sleeping and I can't. I do wish they would ..... warn us when they are about to cancel a series, and let us search movies by ratings.

6 years ago

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Erika American Fork, UT

My kids love netflix. It's really fun to be able to watch many different types of TV show without having to pay for a subscription for each series. Sometimes I do feel like there is a ton of options and not a lot that I actually want to watch though. It varies though since they are constantly adding and dropping titles. I do not like the parental control features. It is way to easy for kids to be able to switch onto or add a new profile that could have very inappropriate content. I will not let them have netflix on their ipad for that reason. They need to make the parental controls more secure for older kids who know how to navigate their way around netflix.

6 years ago

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Kevin Nelson

I have been a customer of Netflix from even before they did streaming. Back then I loved being able to just get movies in the mail. After moving to just streaming, I was at first disappointed that their movie offering was pretty minimal. However, I found their TV series offering great and over the years their movie offering has also improved. I have always been impressed with their streaming delivery service. From the beginning of their digital offering it was clear their technology was surperior to others as content would almost always download, properly buffer and play is such a manner that viewing was always smooth, even when other services would stall and fail. With the advent of broadband, all seem pretty even, but it is nice to know that Netflix really knows what they are doing in streaming technology.

7 years ago

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Tami Allen Gilbert, AZ

We've had a Netflix membership since the beginning, when they used to send movies and games in the mail. The Netflix service now is even more convenient and we continue to renew our subscription because we love the variety of TV shows, movies and shows it offers. I love the convenience of having netflix on several different TV's at once, and even my college students can sign in and use my membership to watch on their TV at school. Netflix is a great way to binge watch all my favorite TV shows, and for my kids to watch all their favorites as well. I love how we can set up their own profiles and Netflix will do recommendations based on their watching habits. It's a great service. My only complaint is that they don't have some of my favorites, but I can always find them elsewhere.

7 years ago

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Elyse Bradley Provo, UT

I've had Netflix for almost 3 years and never had a bad experience with the customer service or billing. The price is totally reasonable for the access to content you receive. I also really appreciate the newer feature of being able to download certain content beforehand in case you don't have service later. That's been a life-saver! My only complaint is that much of what Netflix produces in shows and movies has a TV-MA rating. I realize MA content is popular, but sometimes I wish they'd produce more drama movies and shows that didn't push the envelope quite so far. I've become very wary of anything produced by Netflix since the content is often way too crude.

7 years ago

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Suzanne curtis

Helpful just enough tips and recommendations. Have been able to watch the seriesI missed. Great bing watching possible!

5 years ago

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Robin Baldah

They keep showing the same old shows. R Kelly for example has been on since 2019 a few updates 2023 it’s 2025 get something new. The subscription has more than quadrupled since I started. It’s too expensive

9 months ago

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Daniella Ribisando

I recently considered subscribing to Netflix, but after evaluating the service, I've decided not to purchase it. While Netflix is known for its extensive library of movies, TV shows, and original content. I do not like to buy something, so yeah. But the company is okay.

1 year ago

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Richa rawal

Netflix has played a crucial role in helping out in providing all top node edge movies to me at a single platform , also along with movies it also provide me latest cartoons and drama shows which saves my time in searching different platform for different movies.

1 year ago

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martins timothy

They need to work customer service other than that they have great shows and and it’s good for the kids The best thing is that you can use Netflix on multiple device and sometimes it hard to watch some shows because it keeps asking me to login most of the times

1 year ago

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David Los Angeles, CA

Netflix for me is the best. It's very convenient. Interface stylish, intuitive, UX is on a high level. Well, if we'll be starting discussion over films/series it's provide, then of course everyone will face an issue. It's impossible to storage EVERYTHING you like. And in my opinion, Netflix made it pretty much perfect.

1 year ago

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J Adams Charlotte, NC

I have used Netflix several times (including the DVD’s). The service is good but sometimes the selection can be hit or miss. They have had some hit shows, but I am not into those genres. Some of their recent self-produced movies have been entertaining.

2 years ago

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Omayra Rivera

I like the variety in movies, shows and documentaries. I like asian dramas and the fact that Netflix adds them constantly is great. But I dont like when a show starts just because I'm looking for the episodes list or just reading the synopsis of it. Overall i really enjoy Netflix!

2 years ago