Netflix is a streaming giant and a leader in TV and video streaming service, largely replacing cable for many subscribers around the world. It offers a large selection of television shows and movies, with a library exceeding 20,000 feature items. Netflix is continuing to expand its library of award winning original content. 

Top Ranked Companies

company logo
#2 Amazon Prime chevron_right
7.7 Overall Score
4.3
starstarstarstarstar_half
(756)
company logo
#3 YouTube chevron_right
7.5 Overall Score
4.4
starstarstarstarstar_half
(680)

The Good

  • Large Viewing Selection
  • Affordable Price
  • Easy of Use

Large Library Selection

Netflix has over 3,600 movies and 800 TV series available for viewing for their subscribers. Netflix users can access their entire range of shows with unlimited streaming and can have multiple users streaming at any given time. Netflix's original series (such as "Orange is the New Black", "Stranger Things", "Black Mirror", "House of Cards", or "Bojack Horseman") attract even more customers to choose Netflix as their streaming platform. Netflix tends to upload an entire season of a show at once instead of episode by episode. This is attractive for those who would prefer to binge-watch instead of waiting between episodes. 

Affordable Price 

Netflix has managed to maintain relatively reasonable monthly prices. As of May 2019, its most basic monthly price is $8.99. Netflix also offers standard, premium, and family packages. These packages, which cost a few more dollars a month, provide better streaming quality and the availability to stream on multiple screens at once. This is great for families or friends who would like to share their account between multiple people. 

Netflix also offers a free, month-long trial which allows potential subscribers full access to their services.

Easy of Use

Subscribers can set up separate accounts for multiple viewers, including kids. This allows for parental controls to screen for inappropriate content.

Netflix has an algorithm that recommends movies and TV shows related to content the user has previously watched. A user can search for something to watch by title or genre. The interface is extremely user-friendly and intuitive. 

The Bad

  • Long wait periods
  • Content changes
  • Viewing quality

Long Waiting Periods

When a movie or TV show is released on traditional television or in the box office, it might take a month or up to a year to be available on Netflix. Netflix has have a lot of great features but it also has a few drawbacks to its services. Mainly, subscribers have to wait to watch new seasons of popular tv shows. 

Content Changes

Netflix adds and removes content from their library all of the time. That means a favorite movie or television show is not guaranteed to always be available to stream. Movies and shows are frequently rotated, which means favorites will not always be available. You may be watching a show one day and it won't be available the next. 

Viewing Quality

Netflix needs high internet speeds in order to function at its best. HD is available with Netflix's Standard and Premium packages, but Ultra HD is only available on Premium. This higher viewing quality comes at a higher monthly price. 

The Bottom Line

Overall, Netflix is generally more affordable than other providers, commercial free, plays in stunning HD, and offers a free trial period for potential subscribers to test out their services. Netflix has several great original series, an excellent recommendation algorithm to help you find TV shows and movies that you'll love, and the capability to create different user accounts along with parental controls. The main drawbacks are streaming quality and having to wait for new seasons of current hit TV shows.

For more information, check out the Netflix reviews from real customers below. Netflix consistently receives high ratings from the people who use its service. 

Why Can I Trust Bestcompany.com arrow_drop_down

User Reviews

Star Rating

4.4
starstarstarstarstar_half

1,518 Reviews

Review Breakdown

5 star
57%
4 star
34%
3 star
6%
2 star
2%
1 star
2%

Sentiment Criteria

Value for your money
starstarstarstarstar_half
Quality of product or service
starstarstarstarstar_half
Customer service
starstarstarstarstar_half
Company trustworthiness
starstarstarstarstar_half
search cancel

Verified Customer

starstarstarstarstar_border

Shirley Marshall

July 8th, 2020 DETAILS arrow_drop_down

I enjoy it for the most part. Wish I could find choices easier.

Verified Customer

starstarstarstarstar_border

Samuel A Mittman

July 8th, 2020 DETAILS arrow_drop_down

Good for something to watch, not so good for newer movies, only has older movies, around 2 yrs old.

Verified Customer

starstarstarstar_borderstar_border

reviewer21

July 8th, 2020 DETAILS arrow_drop_down

Every time I search for a movie, I keep getting similar to my search movie. This pisses me off!

Verified Customer

starstarstarstarstar

Wes Lunney

July 8th, 2020 DETAILS arrow_drop_down

New to Netflix, not disappointed. Responsive app, great choice, always new titles coming along. Great experience so far!

Verified Customer

starstarstarstar_borderstar_border

Raymond Swain

July 8th, 2020 DETAILS arrow_drop_down

It was a higher rating until it became so politicized. It is best when it entertains.

Verified Customer

starstarstarstarstar

Tony

July 8th, 2020 DETAILS arrow_drop_down

this is the best streaming service currrently available. Their set up is easy to navigate thru, and they make good recomendations based on your view history.

Verified Customer

starstarstarstarstar

Balesh Issar

July 8th, 2020 DETAILS arrow_drop_down

Great keep me updated on shows i like . great service and customer service

Verified Customer

starstarstarstar_borderstar_border

Diane

July 8th, 2020 DETAILS arrow_drop_down

loading netflix is "iffy". Movies will stop in the middle and Im asked to watch something else.

Verified Customer

starstarstarstarstar

Barbara Revolta

July 8th, 2020 DETAILS arrow_drop_down

Great programming. New movies constantly. Variety unbelievable.

Verified Customer

starstarstarstarstar

Tanya Carmen Dagenais

July 8th, 2020 DETAILS arrow_drop_down

very good for kids to not watch advertising that are so not good influence on anybody

Verified Customer

starstarstarstarstar

Christopher Bettman

July 8th, 2020 DETAILS arrow_drop_down

Excellent movies with good content. Easy to relax with and enjoy

Verified Customer

starstarstarstarstar

John Tidnall

July 8th, 2020 DETAILS arrow_drop_down

Good selection, like what is available, easy to use

Verified Customer

starstarstarstarstar

Jeanne

July 8th, 2020 DETAILS arrow_drop_down

Movie selection is great! Never any lagging in streaming. I'm a loyal customer for many years!

Verified Customer

starstarstarstarstar

Janine Cooper

July 8th, 2020 DETAILS arrow_drop_down

Favorite Channel - Good selection of programs and reliable streaming

Verified Customer

starstarstarstar_borderstar_border

Irene

July 8th, 2020 DETAILS arrow_drop_down

Has a lot of out dated movies. It's seems that Amazon has move to offer.

starstarstarstarstar

Maria Robinson

July 8th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

I love Netflix. They have a great variety of shows.

history

Verified Customer

starstarstarstarstar_border

Kaytmay

July 8th, 2020 DETAILS arrow_drop_down

Pretty reliable... Need warning if not in English though

Verified Customer

starstarstarstarstar_border

chucks

July 8th, 2020 DETAILS arrow_drop_down

There is little to say about this company that is bad. Downloads are easy and simple.

Verified Customer

starstarstar_borderstar_borderstar_border

Elizabeth Spunar

July 8th, 2020 DETAILS arrow_drop_down

Repetitive movies. Almost all foreign language. Not interesting enough to continue to watch.

Verified Customer

starstarstarstarstar

G Frank Rogers

July 8th, 2020 DETAILS arrow_drop_down

Quality of shows are good, have not had to communicate with the company.

Verified Customer

starstarstarstarstar

Frank

July 8th, 2020 DETAILS arrow_drop_down

excellent customer service and good selection to choose from at a good price

Verified Customer

starstarstarstarstar

Donna Langley

July 8th, 2020 DETAILS arrow_drop_down

I watch it almost every day. I like the movies the tv series.

Verified Customer

starstarstarstarstar

Dee Dee Paulson

July 8th, 2020 DETAILS arrow_drop_down

Love it great programming easy to find great tv lots of kid program to go with

Verified Customer

starstarstarstarstar

George theodorakos

July 8th, 2020 DETAILS arrow_drop_down

lots of great shows wish it had local channels i would cut the cord

starstarstarstarstar

Lifeadon

June 10th, 2020 Chicago, IL DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

Always keeps me entertained... I like movies over TV but Netflix originals have a way of blending theM together

starstarstarstarstar

Adele Averill

June 9th, 2020 East Greenville, PA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

Amazing choice of movies and series....really dont know how they could improve?

starstarstarstarstar

Bruce Fischler

June 9th, 2020 Pompano Beach, FL DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

They have lots of new content with as many genres as imaginable

starstarstarstarstar_border

James Davidson

June 9th, 2020 San Antonio, TX DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

They are doing a great job of keeping many options available

starstarstarstarstar

Kimberly C. Yoakem

May 26th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Excellent experience overall in all aspects. They provide lots of content and offer it at an affordable price.

starstarstarstarstar

Linda

May 5th, 2020 Staten Island, NY DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Wide variety at reasonable prices and ever expanding their programming

starstarstarstarstar_border

Gina Nichols

May 5th, 2020 Buffalo, WY DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Great all around, except I wish the print for the descriptions on the menu were bigger

starstarstarstarstar_border

George Hluchy

April 28th, 2020 Sicklerville, NJ DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

Netflix has good service and is reliable. They have many TV shows and Movies to select from.

starstarstarstarstar

Bebeanne Harvey

April 28th, 2020 Monterey, TN DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

My only complaint is that they could stop raising their prices. They have a wide selection of movies and television shows that one could watch at any given time.

starstarstarstarstar

Al Hall

April 28th, 2020 Papillion, NE DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar

They Creative good Movies on regular weekly basis to see and well ones at that!

starstarstarstarstar

Randy Federspill

April 28th, 2020 Fredericksburg, VA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Content is great. Wish there was more Anime and Sci-Fi shows, even older ones. Only thing I have found IRRITATING is not being able to clear out for continue watching, especially shows or series. I would prefer to be able to control my lists of seen, want/interested in, etc. As I scroll down, offer various choices or recommendations. I hate not being able to customize and/or eliminate.

starstarstarstarstar_border

Ronald a Stewart

April 28th, 2020 Jacksonville, FL DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstarstar_border

good service great for binge watching have a large library of movies and whole seasons of shows to watch

starstarstarstarstar

carlos pazmino

April 28th, 2020 Palm Bay, FL DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

They have the best movies and series. I love them.

starstarstarstar_borderstar_border

Marilyn Hollingsworth

April 28th, 2020 Port Saint Joe, FL DETAILS arrow_drop_down
Customer service
starstarstar_borderstar_borderstar_border
Company trustworthiness
starstarstar_borderstar_borderstar_border

Initially I was pleased, but after a while you feel like you have seen everything they have to offer. They rely HEAVILY on foreign films. Not a fan.

starstarstarstarstar

Norman Lee Gilliland

April 28th, 2020 Jackson, OH DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

They have great service and options to choose from.

starstarstarstarstar

Brett Schomer

April 28th, 2020 Chipley, FL DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Easy access and affordable service. Been with Netflix for several years and would recommend to anyone who loves watching movies.

starstarstarstarstar_border

Diana Laue

April 28th, 2020 Oceanside, CA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstarstar_border

I can watch full movies. there are some movies they do not have and I wish they did

starstarstarstarstar_border

Dr Charles Wayne Kendall

April 28th, 2020 Compton, CA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

they could have a wider selection for streamin

starstarstarstar_borderstar_border

Darlene Floriano

April 28th, 2020 Madera, CA DETAILS arrow_drop_down
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstarstar_borderstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstar_borderstar_border

They’ve always done well with very little lag in comparison to other similar companies. But when Smart TV’s came out we had really no need for video streaming devices. Now they have stopped supporting TVs older then 2012. This is not acceptable. So now what we have to buy a new TV to be able to access their services? They should have had a contingency plan in place and allowed for updates to the software.

starstarstarstarstar_border

P. Williamson

April 28th, 2020 Bozeman, MT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstar_borderstar_border

Netflix has charged reasonable fees and provided quite good service. I wish they would include more cerebral programming choices instead of so many shoot-em-up action flicks.

starstarstarstarstar_border

Louise Maynard

April 28th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

The search is too complicated - if they could simplify the search I would be happy. Overall I am very happy good content and content for everyone in my family.

starstarstarstarstar

Paula

April 28th, 2020 Yucca Valley, CA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

They provide excellent uptodate entertainment

starstarstarstarstar

nancy auberry

April 28th, 2020 Indianapolis, IN DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

There are so many shows, documentaries and or movies to anyone's liking. There is no lack if entertainment. I have had my account hacked twice. Both times I've called into Netflix. They were very helpful in getting my account closed and reset. Gave me pointers kn what to do to avoid anymore issues in the future. Netflix could however improve on streaming more shows, such as Chicago Med; Chicago Fire; Chicago PD. There have been times that I have missed my shows. Therefore, I would like the opportunity to view what I have missed.

starstarstarstarstar

Brandon

April 22nd, 2020 San Diego, CA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

The premiere service to get all of your TV show and movie needs. Netflix has so much content it's ridiculous. Granted, some of the content is pretty bad, but there is definitely more enjoyable shows/movies than not. Plus, it's relatively cheap and is a good way to have a movie night with friends.

starstarstarstar_borderstar_border

Pliny

April 17th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstar_borderstar_borderstar_border
Company trustworthiness
starstarstarstar_borderstar_border

All their programming is directed toward Millenniums! Classic movies from the 40s and 50s are not available.

starstarstarstarstar

Linda

April 17th, 2020 DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Easy to obtain their service. Provide excellent content at a reasonable price.