Netflix is a streaming giant and a leader in TV and video streaming service, largely replacing cable for many subscribers around the world. It offers a large selection of television shows and movies, with a library exceeding 20,000 feature items. Netflix is continuing to expand its library of award winning original content. 

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#2 Amazon Prime chevron_right
7.7 Overall Score
4.2
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(689)
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7.5 Overall Score
4.4
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The Good

  • Large Viewing Selection
  • Affordable Price
  • Easy of Use

Large Library Selection

Netflix has over 3,600 movies and 800 TV series available for viewing for their subscribers. Netflix users can access their entire range of shows with unlimited streaming and can have multiple users streaming at any given time. Netflix's original series (such as "Orange is the New Black", "Stranger Things", "Black Mirror", "House of Cards", or "Bojack Horseman") attract even more customers to choose Netflix as their streaming platform. Netflix tends to upload an entire season of a show at once instead of episode by episode. This is attractive for those who would prefer to binge-watch instead of waiting between episodes. 

Affordable Price 

Netflix has managed to maintain relatively reasonable monthly prices. As of May 2019, its most basic monthly price is $8.99. Netflix also offers standard, premium, and family packages. These packages, which cost a few more dollars a month, provide better streaming quality and the availability to stream on multiple screens at once. This is great for families or friends who would like to share their account between multiple people. 

Netflix also offers a free, month-long trial which allows potential subscribers full access to their services.

Easy of Use

Subscribers can set up separate accounts for multiple viewers, including kids. This allows for parental controls to screen for inappropriate content.

Netflix has an algorithm that recommends movies and TV shows related to content the user has previously watched. A user can search for something to watch by title or genre. The interface is extremely user-friendly and intuitive. 

The Bad

  • Long wait periods
  • Content changes
  • Viewing quality

Long Waiting Periods

When a movie or TV show is released on traditional television or in the box office, it might take a month or up to a year to be available on Netflix. Netflix has have a lot of great features but it also has a few drawbacks to its services. Mainly, subscribers have to wait to watch new seasons of popular tv shows. 

Content Changes

Netflix adds and removes content from their library all of the time. That means a favorite movie or television show is not guaranteed to always be available to stream. Movies and shows are frequently rotated, which means favorites will not always be available. You may be watching a show one day and it won't be available the next. 

Viewing Quality

Netflix needs high internet speeds in order to function at its best. HD is available with Netflix's Standard and Premium packages, but Ultra HD is only available on Premium. This higher viewing quality comes at a higher monthly price. 

The Bottom Line

Overall, Netflix is generally more affordable than other providers, commercial free, plays in stunning HD, and offers a free trial period for potential subscribers to test out their services. Netflix has several great original series, an excellent recommendation algorithm to help you find TV shows and movies that you'll love, and the capability to create different user accounts along with parental controls. The main drawbacks are streaming quality and having to wait for new seasons of current hit TV shows.

For more information, check out the Netflix reviews from real customers below. Netflix consistently receives high ratings from the people who use its service. 

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User Reviews

Star Rating

4.4
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1,390 Reviews

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Kimberly C. Yoakem

May 26th, 2020 DETAILS arrow_drop_down
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Excellent experience overall in all aspects. They provide lots of content and offer it at an affordable price.

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Linda

May 5th, 2020 Staten Island, NY DETAILS arrow_drop_down
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Wide variety at reasonable prices and ever expanding their programming

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Gina Nichols

May 5th, 2020 Buffalo, WY DETAILS arrow_drop_down
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Great all around, except I wish the print for the descriptions on the menu were bigger

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Diana Laue

April 28th, 2020 Oceanside, CA DETAILS arrow_drop_down
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I can watch full movies. there are some movies they do not have and I wish they did

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nancy auberry

April 28th, 2020 Indianapolis, IN DETAILS arrow_drop_down
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There are so many shows, documentaries and or movies to anyone's liking. There is no lack if entertainment. I have had my account hacked twice. Both times I've called into Netflix. They were very helpful in getting my account closed and reset. Gave me pointers kn what to do to avoid anymore issues in the future. Netflix could however improve on streaming more shows, such as Chicago Med; Chicago Fire; Chicago PD. There have been times that I have missed my shows. Therefore, I would like the opportunity to view what I have missed.

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Darlene Floriano

April 28th, 2020 Madera, CA DETAILS arrow_drop_down
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They’ve always done well with very little lag in comparison to other similar companies. But when Smart TV’s came out we had really no need for video streaming devices. Now they have stopped supporting TVs older then 2012. This is not acceptable. So now what we have to buy a new TV to be able to access their services? They should have had a contingency plan in place and allowed for updates to the software.

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Al Hall

April 28th, 2020 Papillion, NE DETAILS arrow_drop_down
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They Creative good Movies on regular weekly basis to see and well ones at that!

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Marilyn Hollingsworth

April 28th, 2020 Port Saint Joe, FL DETAILS arrow_drop_down
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Initially I was pleased, but after a while you feel like you have seen everything they have to offer. They rely HEAVILY on foreign films. Not a fan.

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R. Gold

April 28th, 2020 DETAILS arrow_drop_down
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Their selection of movies, series and documentaries is amazing. There are so many incredible choices that it's difficult sometimes to pick something to watch!

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Ronald a Stewart

April 28th, 2020 Jacksonville, FL DETAILS arrow_drop_down
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good service great for binge watching have a large library of movies and whole seasons of shows to watch

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Brett Schomer

April 28th, 2020 Chipley, FL DETAILS arrow_drop_down
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Easy access and affordable service. Been with Netflix for several years and would recommend to anyone who loves watching movies.

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Paula

April 28th, 2020 Yucca Valley, CA DETAILS arrow_drop_down
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They provide excellent uptodate entertainment

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Terri Bey

April 28th, 2020 DETAILS arrow_drop_down
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I have had a great experience. Sometimes, I wish they'd have more of a selection and change up movies more.

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Norman Lee Gilliland

April 28th, 2020 Jackson, OH DETAILS arrow_drop_down
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They have great service and options to choose from.

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P. Williamson

April 28th, 2020 Bozeman, MT DETAILS arrow_drop_down
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Netflix has charged reasonable fees and provided quite good service. I wish they would include more cerebral programming choices instead of so many shoot-em-up action flicks.

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Louise Maynard

April 28th, 2020 DETAILS arrow_drop_down
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The search is too complicated - if they could simplify the search I would be happy. Overall I am very happy good content and content for everyone in my family.

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Randy Federspill

April 28th, 2020 Fredericksburg, VA DETAILS arrow_drop_down
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Content is great. Wish there was more Anime and Sci-Fi shows, even older ones. Only thing I have found IRRITATING is not being able to clear out for continue watching, especially shows or series. I would prefer to be able to control my lists of seen, want/interested in, etc. As I scroll down, offer various choices or recommendations. I hate not being able to customize and/or eliminate.

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Bebeanne Harvey

April 28th, 2020 Monterey, TN DETAILS arrow_drop_down
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My only complaint is that they could stop raising their prices. They have a wide selection of movies and television shows that one could watch at any given time.

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Dr Charles Wayne Kendall

April 28th, 2020 Compton, CA DETAILS arrow_drop_down
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they could have a wider selection for streamin

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George Hluchy

April 28th, 2020 Sicklerville, NJ DETAILS arrow_drop_down
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Netflix has good service and is reliable. They have many TV shows and Movies to select from.

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carlos pazmino

April 28th, 2020 Palm Bay, FL DETAILS arrow_drop_down
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They have the best movies and series. I love them.

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Brandon

April 24th, 2020 San Diego, CA DETAILS arrow_drop_down
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The premiere service to get all of your TV show and movie needs. Netflix has so much content it's ridiculous. Granted, some of the content is pretty bad, but there is definitely more enjoyable shows/movies than not. Plus, it's relatively cheap and is a good way to have a movie night with friends.

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Charles Isaacson

April 17th, 2020 DETAILS arrow_drop_down
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I have enjoyed much of their programing. Just starting to get into the streaming world and I feel I will continue to try different streaming companies.

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Chet

April 17th, 2020 DETAILS arrow_drop_down
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Currently in use. Good programs, especially what they produce. Pricing is getting expensive.

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Janice B. Hill

April 17th, 2020 DETAILS arrow_drop_down
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My experience with them are really great. They have a lot of new movies that you can see, a lot of children movies also.

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Frederick

April 17th, 2020 DETAILS arrow_drop_down
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They provide a good variety of choices in many categories to watch.

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Pliny

April 17th, 2020 DETAILS arrow_drop_down
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All their programming is directed toward Millenniums! Classic movies from the 40s and 50s are not available.

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Erlette Upshaw

April 17th, 2020 DETAILS arrow_drop_down
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Could provide more recent movies to watch in a timely fashion.

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Lydia Handy

April 17th, 2020 DETAILS arrow_drop_down
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Excellent choice of movies and programs to watch. Occasional buffering but that may be because of my internet.

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Ann Modzelewski

April 17th, 2020 DETAILS arrow_drop_down
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I have it but hardly every use it. I used it for the crown and for a rare movie. I wish it had better movies even if they are old.

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Pamela S Hartman

April 17th, 2020 DETAILS arrow_drop_down
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Have been a customer of Netflix over 10 years. We had a plan for receiving movie DVDs. We recently added "Streaming" and their customer support was most helpful in making sure it was coming through perfectly.

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Mitch Gurney

April 17th, 2020 DETAILS arrow_drop_down
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Great movie selections and a great value

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Jenny Neese

April 17th, 2020 DETAILS arrow_drop_down
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Love them. I have had Netflix since they were doing their mail in dvd thing. Always streams better than any other streaming service

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Sharon

April 17th, 2020 DETAILS arrow_drop_down
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I really like the variety that is offered. It has been helpful during our down time.

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Tereska Flood

April 17th, 2020 DETAILS arrow_drop_down
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Thus far nothing, the pricing changes to often which should not.

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Linda

April 17th, 2020 DETAILS arrow_drop_down
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Easy to obtain their service. Provide excellent content at a reasonable price.

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Jimmy Roles

April 17th, 2020 DETAILS arrow_drop_down
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Have always answered my questions and helped in resolving whatever problem I had.

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Danita Fisher

April 17th, 2020 DETAILS arrow_drop_down
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Not a lot on there that we would watch. Too many that are rated MA and we don't watch those at all.

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Dennis

April 17th, 2020 DETAILS arrow_drop_down
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I think they are great and offer a lot for their cost

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Judy Leith

April 17th, 2020 DETAILS arrow_drop_down
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Netflix has many movies of different genre's, and their series are interesting and fun. I would recommend them.

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Sharon Battula

April 7th, 2020 Aurora, CO

Lot of great shows and movies and overall variety in the kind of content you can consume

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Natalia Klamut

April 6th, 2020 Arvada, CO DETAILS arrow_drop_down
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I love Netflix and use it everyday. I wish there was a larger variety of older movies or "classics" but I appreciate that they are constantly adding new shows and movies. Wish they wouldn't get rid of some great shows like "Friends" but still worth the money.

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RJL

April 2nd, 2020 Wynyard, SK DETAILS arrow_drop_down
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Twice in the last month I’ve had my NF account hacked and used by others. Just today I received NF emails confirming that someone had changed my PW which they infact did. I live in Canada and the hacker/thief was supposedly based in Texas. NF will not lift a finger to correct such matters as it does not cost them a penny. They do not use dual authentication methods which is very hard to understand why in these times . If NF had forced the hacker to meet dual authentication standards this would not have happened. Before I was done cancelling my NF account with Grace on NF chat support, I also received another NF email confirming another pw attempt from someone in Algeria. In both cases I had utilized very secure passwords. Come on NF.... get with the times with your security systems and methods. No one should trust NF with their account info and won’t get my business until they enhance their security systems. Be careful out there ..... J

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April aphe8493

March 30th, 2020 Castle Rock, CO DETAILS arrow_drop_down
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I love Netflix, but recently I feel like there isn't very high quality movies or shows on there. I don't know if its because I watched everything that is good already or if they just aren't putting out a lot of good stuff enough.

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joshsyoung

March 23rd, 2020 Long Island City, NY DETAILS arrow_drop_down
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Just a few days ago my Netflix account was hacked and they changed the email address and password so I couldn't log in anymore. I called Netflix and the situation was (supposed to be) resolved. My account was restored. I changed my password and then added my cell phone number for verification. They told me they never implemented two-step verification like other companies but that I would be ok moving forward. About an hour and a half ago, I received an email notification that my email has been changed. My email and phone numbers are no longer associated with my account and I can't log in to change or cancel my membership. I tried to call and because of the virus, they said their call helpline is down and the online live chat keeps kicking off with wait times flip-flopping from 15 min to 45 min to 1 hour back to 20 min and so on. Then they kick-off and I have to redo it. How is it possible that an internet company even allows the possibility of someone getting into your account and being able to cut off the account holder so easily? MY CREDIT CARD INFORMATION IS ATTACHED TO THIS ACCOUNT. This is UNACCEPTABLE. I'm requesting my account be canceled and I'm done with Netflix until they install better security measures. I hope to hear from them soon.

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Rocio Diaz

March 20th, 2020 Tallahassee, FL DETAILS arrow_drop_down
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Netflix has an unbeatable selection of movies and TV shows. Their Netflix Originals are great productions, and they have many films from other countries, different genres, and different languages.

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Karina Aguilar

March 18th, 2020 Managua, MN DETAILS arrow_drop_down
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Netflix offers a wide range of shows and movies and also has provided me with some of my favorite shows!

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Haley Nemmers

March 17th, 2020 Boulder, CO DETAILS arrow_drop_down
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Netflix has so many options, there is always something to watch. It's great to have access to so many shows and movies.

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Mirna Hanna

March 17th, 2020 Tallahassee, FL DETAILS arrow_drop_down
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The variety of movies and shows is amazing, especially that they have a separate collection for children

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Timothy Galvin

March 17th, 2020 Columbus, OH DETAILS arrow_drop_down
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I can't believe that in the 21st Century the Netflix service department that barely speaks english can't figure out how to repair access to a hacked account. They are incompetent nit wits and should be arrested for impersonating an entertainment company. I cancelled my subscription and wouldn't use Netflix if it was last option on the planet. Netflix, you suck!