June 21st, 2016 New York, NY
Many users will be aware that HBO NOW was down just as the Game of Thrones episode "The Battle of the Bastards" was set to air on Sunday night. There was the predictable (and perfectly appropriate) Twitter onslaught as many, many fans were unable to watch their beloved show. In our case—and I'm sure many others—GOT is the main reason we pay so much money to subscribe to HBO. In any case, I emailed HBO customer service to ask for them to make amends. (After all, if this had been any other paid event, such as a dinner out at a restaurant or a movie in a theatre, the management of a quality establishment would have both apologized and compensated their viewers appropriately.) I got a boilerplate response that ignored the content of my complaint. When I pointed out that their response was inappropriate, I recieved a second, equally boilerplate response that again missed the mark. I pointed this out again and let them know that I would be canceling my subscription if they did not attempt to recompense me. I received, immediately, a boilerplate reply explaining how to cancel my subscription. No apology, and no attempt at resititution. I will be canceling my subscription before the end of the next pay cycle.