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Amazon Prime

Is This Your Business?
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1,164 User Reviews

7.8

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Author: Kaitlyn Short

LAST UPDATED: February 17th, 2025

Amazon has created a product that combines movie, TV, music, and book streaming all in one easy-to-access platform. Amazon Prime is more than just a streaming service, it also saves members fees on shipping for Amazon.com orders.  Amazon has been in business for over 20 years and is now known as the world's largest online retailer!

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The Good

  • Large viewing selection
  • Features and perks
  • Discounts and free trial

Selection

Amazon Prime has over 4,500 movies and television shows for you to choose from.

Additional Perks

Members of Amazon Prime also have access to Prime Music, Prime Photos, Prime Pantry, and Amazon Elements. Customers also have access to free two day shipping on all orders marked with the special Prime icon on Amazon.com.

Parental Controls

Amazon Prime provides quality parental controls, allowing members to set a PIN and viewing restrictions on movies and TV shows.

Student Discount

If you are a student you get six months of Amazon Prime for free, and 50 percent off after that, for as long as you are a student.

Free 30-day Trial

Amazon offers a 30-day free trial to potential customers, allowing them to try out Amazon Prime before making a final decision. Amazon Prime has so many great aspects to their service. For $99/year, subscribers pay less than $9 a month for Amazon Prime's services. This is a very reasonable price for the streaming tv industry. In addition, Amazon Prime gives its members the option to pay a small fee to watch newer/more popular releases so they don't have to wait. Overall, from the large library to the additional Amazon Perks, this service has many great benefits!
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The Bad

  • One time large fee
  • Can have additional costs
  • No personalization options

One Time Large Fee

Although, if broken down, Amazon Prime's fee is less than $9 monthly, having to pay $99 all at once can be a lot. Amazon Prime doesn't provide a monthly payment option for members.

Additional Costs

Although Amazon Prime releases content quickly, members have to pay to watch newer episodes & movies from popular series. Costs range from $1.99-$2.99, and movie rentals are $2.99-$6.99.

Personalization

Amazon does not have as many account personalization capabilities as some of its competitors, such as Netflix. Although Amazon Prime has many great features to their service, they do have a few drawbacks, as you can see.  Amazon's main drawback is that you have to pay for an entire year up front, which can be a high price to pay for some people. In addition, they don't have as many personalization controls as Netflix.
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The Bottom Line

For regular Amazon consumers, Amazon Prime is an excellent streaming option to look into. However, for those who don't shop a lot on Amazon, and would not utilize the free two day standard shipping, Amazon Prime might not be worth the $99 all-at-once annual price. Overall Amazon Prime has a large selection of movies and TV, with their own Amazon Prime exclusive series.  They provide their members with many additional perks not related to streaming TV, which is a bonus.  Also, they provide discounts to students.
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User Reviews

Star Rating

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4.6

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1,164 Reviews

Review Breakdown

5 grade

55%

4 grade

29%

3 grade

12%

2 grade

2%

1 grade

3%

Sentiment Criteria

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Quality

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Service

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Stanley Johnson

Their methods of use and customer service are as bad as any other new tech online shopping, I have gone thru many adverse situations with Amazon

2 months ago

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Verified Customer

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Review Source

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phyllis

old movies. They want you to pay for good movies that are 20 years old or newer. The free movies are horrible. I pay a monthly fee only to watch horrible old movies

4 years ago

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Moureen Meggers

Amazon Prime stinks. The service for streaming is crazy expensive, and there is no movies that you want to watch. The movies they do have are years old such as 10 or more and they want to purchase them to watch. Had an issue with my business account Amazon did not contract a payment to come out of the correct account, they sent me to a TRS collection agency and the collection agency couldn't process a payment correctly, hence my account was locked for 2 weeks, TRS has their time open in an email that is sent to you, wrong hrs are posted there. My account is still locked and customer support will not speak with me at all.

1 year ago

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freetobegin Alachua, FL

I tried Amazon for a day. It was okay enough for me to try and sign up for a monthly payment. The response from Amazon Prime was I must pay for a year of service at that time. I explained that I can't afford that I need a Especially since the price of everything has skyrocket since COVID. They stated yearly only because monthly is discontinued. Then treated me like I was stupid because the yearly rate is cheaper. I tried explaining that I am on a fixed income and can't buy tv for a year in advance using bill money for next month. They still treated me like I was stupid because I don't seem to realize it is cheaper per month overall. They obviously don't care about people in this economy just trying to get by each month.

1 year ago

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Carol Sanford, NC

After watching Amazon Prime Video for about an hour we get the following error - internet browser will be closed due to internal error. Netflix and other apps do not give us this error. I have call Amazon Customer Service three times over the last 3 weeks. They tell us they will call back which they never do. Amazon customer service also created a ticket for the tech dept. and they never called us back either. Today I called again and I was told the ticket was closed out and the problem fixed. That is not the case. Amazon Prime Video customer service is the worst customer service I have ever dealt with.

6 years ago

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Michael New York, NY

Amazon was very dishonest. I have never wanted to join as a trial member, because I do not use Amazon very often and did not trust that it would be easy to cancel the full membership once the trial period was over. During a recent order I was placing, I was unwittingly enrolled in the trial membership. In fact, I couldn't even tell I was enrolled, because their system kept telling me I was not a member when I made attempts to cancel the trial membership. They did not return calls or emals when I made inquiries. About it. Then I started getting emails that my trial membership was on hold because my credit card information needed updating. All of a sudden they were interested in contacting me, but only to update my credit card information, presumably so they could eventually start charging me for prime membership I never wanted in the first place. What a dushonest practice. Stay away from Amazon.

6 years ago

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Corey Hobbs Murfreesboro, TN

You are charged 100+ a year for a service that is supossed to gaurenntee you 2 day free shipping and free live stream movies. The realitiy is most any movie worth watching they still charge you for it and 75% of what I have ordered this last year Took way longed than the estimated shipping time. When I am in check out it says I will have my items by friday evening, after I purchase it then tells me that I won't get them till Sunday evening. I have had plenty of bad experience on Amazon with ordering and when ever I leave less than desirable feedback, Amazon deletes it! TOTAL SCAM to have selective customer ratings.

6 years ago

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Tim Brooks Chillicothe, OH

I have been a customer of Prime for a few years. All I used it for was the two day shipping at no additional cost. I have been noticing more and more items that are not covered by Prime, lately I have noticed even if it's a item with Prime the shipping and delivery is taking longer.. My last order was the last straw I, on Tuesday AM I ordered an item that was in stock and covered by Prime. I wanted it for this weekend. The item did not ship until today (Thursday) and it will be delivered on Monday. I would have been okay if it just came on Friday. It's just not as good of value as it was for me.

7 years ago

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Shannon Bush

I've been billed but still no access x2 months. Says incorrect password, I change password get confirmation of change in Amazon email. Try password, doesn't work. Finally time to call and get it squared out, only to find out there is NO CUSTOMER ACCOUNT SERVICE AVAILABLE. I have to wait 24 hrs & watch for an email. SERIOUSLY AMAZON!!! Your are one of the largest companies in the world, I can order an item from a foreign country and have it delivered to my boat... But if I want access to my account, I WAIT FOR AN EMAIL?!?! And what if no one emails me tomorrow?? Ohhh, then I call in to what equals out to be a horribly time consuming answering service who "sends in a request to an account specialist"... Apparently the special of the special as NO CONTACT OTHER THAN EMAIL is allowed... THE 90' s called, they want their excuse for what you call customer service back. COME ON AMAZON... Every other company I use has the capability of problem solving an account issue (in house, should be simple)... And yet some how... AMAZON IS NOT. How does such bad service slip by so many. I know see why did not previously sign up. Let's see how many months you drag on billing me with no contact before you let me cancel the membership. Oh yeah, u have to wait for your "account specialist" to decide to contact me for that too. I can't imagine the billions of dollars being skinned from people with these hirrible practices. SHAME ON YOU AMAZON!!!

7 years ago

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Doreen

BEWARE! They sometimes charge you twice for the same month. When you cancel they keep charging you. This has happened to me so many times! I'm not the only one. I know many, many ppl who have had this happen. It's a true fact! Check your bank statements multiple times a month (this may not happen every month, it may takes months for them to do it again, so keep checking for as long as you are a subscriber and even months after you have cancelled.

1 year ago Edited May 22, 2023

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Marisa K Miami, FL

SHIPPING: AWFUL It happened 3 times!!! I order LARGE quantity of cat food I spend hundreds and 3 times Amazon claimed they delivered went they NEVER DID. Now I dont trust them. Prices on cat/dog food much cheaper @petsmart, chewy, bj's and costco. MOVIES/SHOWS - you do have to pay for them they shld be more flexible provide MORE free options. Better options hulu, netflix at least after u pay them you dont have to keep paying to buy/rent shows. Pay increase to keep PRIME I dont feel its worth the money anymore.

2 years ago

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Chase Sallenbach Dawson Creek, BC

This video service is absolute garbage! Tons of movies and shows that appear watchable but you click on them and they can only be bought, rented or most commonly just for show which makes your redirect all the way back to the home after going through a bunch of poorly made category/channel scrolling systems. This piece of crap service isnt even in the same league as all other video services.

3 years ago

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George m Irvine, CA

I signed up for a free trial, they charged my Wells Fargo CC right away and a month later (before the free trial ends) they tried to charge again and my bank declined the charge, chatting with amazon prime tech support they are clueless on what happen, so basically i'm on vacation and I had to cancel my card and wait 10 days to receive a new card from my bank :(

5 years ago

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Sad and disappointed Norfolk, VA

Sooo angry 😖 and sad ☹. Ive been watching a show, I'm now on season 5. Been watching my fav show for a couple of hours. Go to click on the next show....all of a sudden, they add a charge of $2.99! In the middle of watching it! I went back and all the shows I already watched (for free) now have a $2.99 charge. WTH! Really?! In the middle of binge watching?! Come on Amazon. Thats why people talk bad about Amazon for streaming. I was your last customer in my group of friends. Not any more. Whats the point of paying monthly If I have to also pay for shows? Not to mention in mid binge.

5 years ago

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Lisa Thompkins Gainesville, FL

Terrible customer service! Asked to speak to a supervisor that got on the phone for a few minutes then put me on hold for over twenty minutes and never came back. I hand to tell what was going on to another associate. They can be very rude and after a long day at work you just don't need the rudeness. I wouldn't have given a rating but it wouldn't let me go any further without a rating. My true rating is zero stars.

6 years ago

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Terry W Fossum Glendale, AZ

Amazon prime day -I loaded a number of items very quickly into my cart on one of their "lightening deals". Once I went to check out it changed all the prices. I thought it was an error so I did it several times with the same result. I finally called customer service who said that I had missed the 15 min window (which I had not missed).....thinking of canceling my amazon prime service as I am incredibly frustrated with their tactics

7 years ago

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Hank Ricardo

Ridiculous price for extra fees. Im already paying for a subscription, but certain movies still cost money to watch. I'm talking $30 to rent a movie, that's more than the subscription fee. Not too happy.

9 months ago

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Matt Harvey Minneapolis, MN

Since covid Amazon prime isn't what it used to be. Deliveries are way slower now. The benefits offered through prime are also slower. Customer service almost always is not able to do anything about problems. I canceled my subscription because it just wasn't worth the money for what they offered.

2 years ago

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george ce Euless, TX

every 2 out of 5 times they ask me to log in again, which is some security measure but it takesme two separate phones to do and a log in into my account. When I come home from work tired I sit onthe sofa and all I want is to watch tv , not keep getting up to search for my phones to log in. what a waste of time.

4 years ago

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Lucija Tudor New York, NY

Tried the Amazon prime for a trial period, and after their notification that my membership has ended they continued to charge their membership without any information, confirmation, receipt, mail etc...shame on you Amazon prime. I will never use your platform again

6 years ago

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Barbara Lakeport, CA

Your quality of service has gone down. Ordered a package and twice it came broken. Took an hour and a half of sitting on hold with your agents to get another one sent out. Your agent then said to just leave a bad review. Hope you are proud of your company

6 years ago

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vijay East Greenbush, NY

I was a prime member of the last couple of years and I did realize that it's not worth at all.They don't stand on their commitments on delivery dates and cancellation is horrible.Customer service is not great.Amazon doesn't publish the negative reviews.It's only published positive and neutral reviews.I do not want to be a prime member again.

7 years ago

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David Elder San Antonio, TX

It's okay but when I first bought it it was 8 bucks now it's 16 a month so the price has nearly doubled and it still makes you pay for most all good movies the free shipping doesn't justify it

1 year ago

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Amanda Springfield, MO

Why am I paying a monthly fee to then have to pay to rent the movie I want to watch, it's stupid! I'm going to cancel my subscription. The movies that are free are on Netflix which is cheaper.

5 years ago

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Jonny Hancock Draper, UT

I have Amazon Prime, which I love. However, Amazon Prime's streaming service isn't great. Most shows that I would actually want to watch I have to pay $2 to $3 per episode for, which is a bummer.

7 years ago

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eunj ,

Amazon's own flagship video streaming service is mediocre at best. Not as much included content as before for an Amazon Prime member.

5 years ago

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Tired of being ripped off by companies

lousy. After paying a monthly fee, you still have to pay for movies and $1.99 PER EPISODE for TV series !?

4 years ago

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Darleen

You pay a lot for your prime and it doesnt include a lot of movies. Very disappointing.

1 year ago

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MITCHELL W MILLER

The whole app it slow doesn't respond well sometimes it won't for hours.

4 years ago

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RONALD BERNBAUM

Bad. Would not even let me leave a favorable review for one of their films.

6 years ago

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Chris Wootton Ogden, UT

Over rated and expensive for so called free shipping.

7 years ago

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