Trinity Solar Reviews

I have no complaints about customer service of reaching anyone. I have been able to call Neil who helped from the start. However, my bills are much higher than pre solar panels. I was led to believe that I would be saving money. But that was on me as I didn't have a good understanding re how that works. So I am okay with that. And I received a $500 bonus for referring someone. But now I found out that THAT person should also have received a $500 bonus and he did not (and his bills are higher as well). Otherwise, the workmanship was great, they did it in 1 day and the guys were professional and respectful.

Alright ladies and gentlemen, so far so good. This will be an on going comment. My first contact with Trinity has been stellar. My neighbor Maurice B referred Trinity Solar to me as I was helping him clear the trees out of his yard. Brian K is the salesperson I first contacted. He had very prompt response time. I called him on Good Friday, he was at my house by 0800 the following day as promised. Very professional, very up front. He went through the entire process, (and it is a process) step by step. He answered my questions about the company, where the panels are manufactured, (Canada, China, and one other place (USA is dropping the ball on this one)). I am currently doing an extensive internet verification of the information I have gathered. Four out of Five stars because everything went as promised, Five star ratings are saved for something unexpectedly positive.

I would like to revise my previous review from earlier this month. After emailing corporate office and getting no answer from them I was contacted by Rich from local office last week on getting snow guards installed. He stepped up big time to get it done for me as soon as possible and was in contact with me every step of the way. Today they came out and installed the snow guards today and they look great. We will see when it snows. I also want people to kno that when I get good service I let people know and when I get not good service I do give companies a chance to correct issue before going and posting a bad review. I take this very seriously because I am in service industry and expect to be treated how I treat my customers. I would have gave 5 stars if this was addressed when it was installed. I do give them credit due to they say they do not install them but due to safety concern they came through. I give Rich a lot of credit I was not easiest customer to deal with but he always kept his cool. I give trinity 4 stars because it means a lot in this day and age for a company to step up and do the right thing. Rich thank you for your excellent customer service and you should be recognized for that because it rare now a days. Thank you John Bova

Diane C was excellent to work with. She explained the benefits/savings of solar, the cost (and tax rebates/incentives) of the system and the process from installation to going live thoroughly. The installation of the panels went smoothly and the crew was respectful and professional. There were a couple of minor consutruction issues which were resolved quickly without an inconvience to me. The staff at Trinity (specifically Jacob who provided me with excellent customer service) did an excellent job at keeping me updated on the timelines for consttruction through implementation as well as minor corrections that were required. Our panels have only been in use for about 45 days and I am already seeing savings on my electric bills. Trinity staff was excellent wtih repsonding and following up and I would highly recommend them.

Hi my name is well it don't matter what my name is and it don't matter what the salesperson's name is im not going to put it out there like that ,he may lose his job and I don't want that to happen cuz he may have a family to feed. But anyway I had my solar put up by a different company which is momentum, one day I was outside admiring the panels and the cage on the roof. Someone approached me and we started talking about solar. This person was from Trinity, he was one of the salesperson who made his rounds in Clifton New Jersey where I'm from. So we started talkin . he started asking if I can help him with some leads and he would give me more than what momentum would give me for the leads. So I asked how much more but first I told him they would give me $500 per lead so he said he'll make it additional $250 per lead . I had too Leeds that I was going to give to momentum, but he made a deal and we shook on . I gave them to the Trinity Hustler I mean sales person. I didn't know how the pay worked so I kept asking what's going on what's going on when am I going to get paid, I kept calling Trinity and I said the two leaves that I gave you they already put the solar on the house and this that and the other. one of them was right next door to me And another one was in North Plainfield , everything went through . it took a few months but I kept calling Trinity to find out what's going on . I have no problem with Trinity , they were telling me that they have to wait for permits and they have to wait for PSE and G and have to wait for the new meters , they have to cut down one of the trees ,. but anyway all that went through .a few months down the line Trinity sent me a check for 500 then few months down the line they sent me another check for the other lead 500. So I have no problem with Trinity they kept their word.the salesman who approached me didn't keep his word on his part. So I kept calling ,I ran into him on the street a couple of times and he's telling me this and he's telling me that . and he just didn't keep his word So eventually I knew I was getting the run around yep he hustled me, So we had phone conversations and we talk in person . I was recording the conversations just in case a guy like that said he didn't say this or he didn't say that I would be able to play the conversation back to him.I still have those recordings of him making promises saying that he was going to write me on personal check saying that when he make a sale that he was going to put my name on it as the one who gave him the lead so I will get paid that way and then he changed it and said, he was going to wait until they paid him. But I never got paid eventually I told him nevermind keep it he must need it .I told him he was a hustler and what would his company think of him representing them like this. I told him he's not a man because he don't keep his word,I had a couple of more leads and I never went back to Trinity even though I had no problem with Trinity .I gave the two leads to momentum and I am waiting to get paid and I have one more lead now I was going to call Trinity and give them that lead and tell them not to let the sales person handle it. But I don't want to get the sales person in trouble maybe he needs a job maybe he's not making as much money as I thought could have been a nice thing for him if you would have kept his word with me but he didn't..

I think Trinity is a fairly good company. I had my system installed recently. A lot of people complain about solar companies and how long it takes to get to the point where your systems get turned on; it is not always solar company's fault for the amount of time it takes, there are so many step to get solar and so many parties involved. In New Jersey, you start with signing the contract, completing a permit with township, NJ clean energy approval, township inspection, utility approval, change of meter, SREC approval and account set up. One needs to be patient to get Solar system, 3 to 4 months should be expected with any solar company to complete project.

All in all I have not had any problems with Trinity Solar and its been 10 years since I put the panels on my house. Just a word to the wise, make sure you put into your contract about removing and replacing the panels if you ever have to do your roof. We were told that we could do it once for free, and I just found out, thats not true and i never put it in writing. Shame on me. I know we did have a conversation about installing a new roof, just never followed up on it.

Trinity solar instillation crew I had the pleasure of dealing with was excellent. The work was completed in one day and was expertly done. The problem I have and it may not be trinity’s fault is the length of time it takes to get your solar turned on and running. Also I was not givin a time line by my Trinity reps, and that I have a problem with.

I had my doubts about solar. However, after meeting with the rep Thomas S, I was very interested in converting to solar. He gave us detailed information and explained to us the cost savings we would have over the years. Unfortunately, due to the location of the house, there was too much shade and it was not feasible. I highly recommend getting the information from Trinity Solar. It seems like a very worth-while investment!!

Very informative at the start, communication lapsed here and there, had to take the initiative and shake the tree a few times to get things moving. Turn on date was set for March, happened in May, but this was more of the township slacking on getting a CoA sent out. I had to call the township and get that ball moving again. Installation people were professional and fast. Will have an update a few months in as we hit our first summer with solar. We went with the Power Purchase Agreement, which means that Trinity owns the panels and the power, and we get discounted costs for electricity.

Bought my system outright. System was installed in 1 day. Went live about 3 weeks later after inspection and meter change. System is working fine with no issues. Installers were polite ever though I chewed there eyes a bit. After 5 months I'm 1000KW on the plus side. So far I only pay &25 per month which is what it cost be connected to the grid. Salesman was great to work with. Even gave me his cell #. Just a few minor paper work issues that were taken care of quickly. Had no bering on the install. Waiting to see how well it does during the winter months.

I've had my Trinity system for almost two years, I am very happy with all aspects of the installation and customer service in my area . We purchased our system and have seen the savings that we were promised and had no issues with the system or the process other then some issues with our electric company cooperating. I would recommend Trinity to anyone in the New Jersey area

Excellent company. I was referred by a ftiend who loves his system as well. They promised installation in 90 days and installed exactly on time. All the installion of panels was work done in one day. The process involves state and power company approval. Leasing company approval if you lease. Trinity brought this all together and on time. Great job!!

I am updating my last review. The rep Alexander H. reached out to me and explained in details for me to understand my electric bill's charges. I appreciate that even though I decided to cancel the process to go solar he took the time to clarify my concerns.

Good knowledgable sales person. Showed up when he was suppose to. Installed quickly and professionally. Saved me mo eye on my monthly electric bill. Installation was done when they said it would be done. Cleaned up their mess .

My experience with Trinity Solar was exceptional. The team that did the installation were professional from the point they showed up until completed. My sales rep David S was I informative every step of the way alleviating any concerns

The experience was quite positive from the beginning to the end. The only reason why I did not give 5 stars is because when they went up into the attic space, they cracked a bit of the wood that borders the opening to the attic space.

Very happy with the guys and installation but I haven’t hear from anybody yet to get the inspection and turn on process started

Trinity Solar's installation went well; however my PSEG rates have gone up in addition to the base charge of $217.00 monthly I pay thru Sonova.

Excellent. Associates and or Trinity acted in professional manner

Things went very smoothly from start to finish.