Trinity Solar Reviews

To start off this in an edited version of my original review. I was promised a $750 signing bonus that I finally received 5 or 6 months after installation. As it turns out my bonus slipped through the cracks. After discussing with their Director of Client Resources, Rachael G things got ironed out. The bothersome part was how long it took. But in the end with a little push, they fulfilled their promise in about a week after speaking with Rachael. The installation process was problem free; There were a couple visits from technicians doing site surveys. On installation day there were about 5 guys on the roof and two electricians hooking things up to my breaker box. Since it was beautiful day the guys were able to get everything completed in a single day which exceeded my expectations. The panels have been on the roof for about 6 months. I immediately noticed a difference in my electric bill. My summer electric bills were always more than $600. I am happy to say they dropped to less than $300. My autumn bills were always around $200 and now with solar they are less than $40. That is 1/5th of last year’s bill!!! It is clear to me the panels are doing their job. I am hopeful replacing my 20 year old AC will drop my summer bill as much as my Fall bills have dropped. It is important to mention Trinity Solar is not the lease holder, Sunova is. With that said, the lease payment is $100 that goes up ever year; which is the downside of the lease. By the end of the 25 year lease the payments will be $200 a month. The idea is you are betting the price of electricity will go up that much in 25 years. The thing that took me by surprise is there is not an effective way to get real time production data out of the system. For some reason Sunova reports the production data 48 hours in the rears. I find that odd. Considering there is an app from Solar Edge that other companies use to give consumers real time data. But that is not a Trinity issue, that is with Sunova. My rating for installation - 5 stars. The entire process was well orchestrated. My rating for operation of the panels themselves - 5 stars My rating for the lease and how it is structured - 3 stars – only because of how transfer of payment works when selling the house. My rating for them giving money for signing up during Covid-19 - 3 stars – Personally I did not like that I fell through the cracks. There should be systems in place to ensure your cliental is happy and got what they were promised.

I purchased solar panels for Trinity and I had issues with the producing electricity due to a malfunctioning of the system, ending up paying a substantial electrical bill to PSEG company. I contacted Trinity to chain the problem and to question why I was not informed when my system stopped producing, and I got no answer form them. I called the salesman who toiled me that I was my responsibility to check the system to insure proper functionality. He even set up an appointment to come to the house and checked it out. Guess what! He never came, no phone call no massy. Very disappointing. Customer service doesn’t exit. Company took their money and now we are left to deal with a system that works in/off. Buyer be aware!

After waiting about a month, we finally had our inspection scheduled, only to have their rep show up two & a half hours late. The local inspector could not hang around. Now I don't know when I will get my re-inspecting. I hear that some people have waited 3 months for the panels to be turned on. This was after the panels were installed early.

Our sales man was a wonderful young man who answered all our question and helped us with every step. My problem is with the waiting process it took six months to have it turned on

Helpful background on this company. We are considering this as a possible option to help reduce our energy costs. Owning it is not a viable option, but would consider other options.

Overall, the people are friendly and professional, however the process of getting the system up and running took too long.

trinity solar has been very responsive after a slight issue. will update review