Titan Solar Power Reviews

Titan Solar - North Carolina: Customer Service: Slow & Ineffective Purchase Agreement signed August 9, 2021. New system was activated on May 18, 2022(!) (Titan held 78% of the final cost for 7! months before system activation.) Intermittent production began on December 28. Technician arrived 16 days after requesting service. Said to call SolarEdge (inverter) next time it happens. Intermittent production starts again on February 2. SolarEdge says it is a grounding issue - call Titan. February 28, 2023 - Called Titan - they say two to three weeks out to get service. Voice message from Titan on March 13, saying technician will be out on March 31. So far, nearly three months since the problem began. $31,142.50 for a system that is not currently working at all..... Those are the facts.

Did not finish the job. They failed to connect/wire/tie in the solar system to the house electrical. They passed the project to the local electric company to turn the system on. The electric company left after 2 minutes because Titan didn’t complete the project. Made multiple calls to Titan and sent photos. First call, they said they would pass the photos on the their utility maintenance department. After hearing nothing, called again and got the same answer. Asked for the response time and was told I would hear from someone in 24 to 48 hours. After hearing nothing, I called again. This time they told me everyone in the local branch was at a conference out of town for the whole day. Other issue brought up from local electric company was they left the wrong plans on the system. They are required to leave the electric company approved plans. I have a very bad feeling this is going to be an issue. When the engineer from Titan came out to measure everything, the plans they drew up didn’t note where all the roof vent pipes were located. The install team said this will not affect anything or cause any delay in getting the system turned on.

Company took longer than stated to start, this was before COVID. When it was first signed, they were to give me LED bulbs for the whole house, variable speed pump pool, aeroseal the ducts for a/c heating system. They brought the bulbs,gave me $1500.00 for the pool pump, but I am still waiting for the aeroseal on the ducts. It has been 9 months and my salesman, Brandon Miller, will not answer my calls, or return messages. My project manager says they will get it straightened out, but still waiting and no return call from her either. Go with someone else.

Horrible follow-up, lack of customer service, and NOT transparent in their billing/quote. Misrepresenting the 30% tax credit as a "check that the IRS will send you".