Titan Solar Power Reviews
1.6
3.7
Overall Score
Aurora Cruz Reno, NV
DON'T LISTEN TO THE HYPE, WE LOVE TITAN! Titan was such a great company for me....I was able to ask a few of their representatives why they have some upset customers and they where very clear and transparent with me. Being a business owner myself, I understood what they meant when they said they had a bad year and quite extensive turnover of staff.... trying to get people that represented their brand, company, integrity and ethics correctly took a while company wide remodel.
The director or owner ended up starting over, letting go anyone who showed diminished care for their clients. Its a tough process and I've been there...bad staff are common, lazy workers even more so. Impatience is thriving in 2022, we know this! So, I take my hat off that they put their foot down and made sure to get out all the bad apples though that is no easy task.
PRODUCT:
I've NEVER had a problem with TITAN at all. They've always been wonderful to work with, thorough, timely and competent.
PANELS:
Their panels have held up substatially, i have neighbors who's panels broke down and actually started to come apart after 3 years because they chose another company that was cheaper. Jokes on them!...mine are still looking and producing like bran new after 6!
PRICING
If you put them up against companies that use product comparable or of similar quality, then their pricing is very reasonable. BUT if you compare them to the local mom and pop that wants everyone to be FOOLED and go with them before their panels start breaking then you will be the dunce come 2025.
Everyone, actually, that I know who went with the "cheaper" company got what they paid for compared to me. I'm the only one in the neighborhood that has withstood all hail, wind and snow storms without any problems.
I think people like to talk about the bad more than they do the good and if everyone I knew who purchase from a company that used them as their installers posted on here, I guarantee their rating would look more like 4.5
Ask people you KNOW after TIME how their panels are. See how "cheaper" companies out there that use china's version of Titans AMERICAN product don't hold up.
I would recommend them to my family and friends...oh wait, I DO recommend them to my family and friends! They are doing my mothers, aunt's and cousin's this next month and I look forward to their amazing reviews of this awesome company!
3 years ago
Reply from Titan Solar Power
Thank you Aurora!
Aug. 2nd, 2022
Rosie Gutierrez North Las Vegas, NV
At first i was pretty upset but it was they made a simple mistake on my account, agter they fixed it and panels arennow running for sñmodt 1 year, I cant complaint, my panels are really good, now in Nevada the heat is horrible and ny panels get so so much energy from the sun that my bill is been the same, so o definitely recomend the company. Usually people only write bad reviews but the good ones are always out of the picture.
2 years ago
Jake Stevans Las Vegas, NV
"Still brand new and the panels haven't started producing any power yet. But they look good on the roof, happy with the whole installation process so far. Phil M and the support team have been responsive when I reach out to them so no issues there. Phil always gets back to me via call or text right away whenever I reach out.*
3 years ago Edited August 1, 2022
Reply from Titan Solar Power
Thank you Jake!!
Aug. 2nd, 2022
Donna Roehl
Titan solar power came today. I have to say we had a lot of bumps along the road getting this system to run right but OMAR from Titan kept on it and worked with Generac to get it just right. I can't believe how much this system actually produces now that all the links work. So thank you Omar for being patient , professional and hard working Customer service could be much better and response to emails are not existent. That's something they need to work on . Purchased Oct 2022 installed Jan 2023 fully operational June 1 2023
2 years ago Edited June 2, 2023
Charles B VA
Titan Solar - North Carolina: Customer Service: Slow & Ineffective Purchase Agreement signed August 9, 2021. New system was activated on May 18, 2022(!) (Titan held 78% of the final cost for 7! months before system activation.) Intermittent production began on December 28. Technician arrived 16 days after requesting service. Said to call SolarEdge (inverter) next time it happens. Intermittent production starts again on February 2. SolarEdge says it is a grounding issue - call Titan. February 28, 2023 - Called Titan - they say two to three weeks out to get service. Voice message from Titan on March 13, saying technician will be out on March 31. So far, nearly three months since the problem began. $31,142.50 for a system that is not currently working at all..... Those are the facts.
2 years ago Edited March 27, 2023
Tim San Antonio, TX
Did not finish the job. They failed to connect/wire/tie in the solar system to the house electrical. They passed the project to the local electric company to turn the system on. The electric company left after 2 minutes because Titan didn’t complete the project. Made multiple calls to Titan and sent photos. First call, they said they would pass the photos on the their utility maintenance department. After hearing nothing, called again and got the same answer. Asked for the response time and was told I would hear from someone in 24 to 48 hours. After hearing nothing, I called again. This time they told me everyone in the local branch was at a conference out of town for the whole day. Other issue brought up from local electric company was they left the wrong plans on the system. They are required to leave the electric company approved plans. I have a very bad feeling this is going to be an issue. When the engineer from Titan came out to measure everything, the plans they drew up didn’t note where all the roof vent pipes were located. The install team said this will not affect anything or cause any delay in getting the system turned on.
4 years ago
Reply from Titan Solar Power
Hi Tim, We really hate to hear this and would like to make sure this gets taken care of. Can you please email info@titansolarpower.com so we can look into your project. Thank you!
Oct. 25th, 2021
Ajames ,
Sales rep was very informative. It took about a month to get installed. Install was done in a day. Getting it turned on took about 3 more weeks. Everything has been up and working.
4 years ago Edited September 14, 2021
Peg Orlando, FL
We have had Titan Solar and they are a fine company. The only problem is that we have to monitor our system. There is an app we have on our phones and every day I go and check to make sure everything is working. If it is not, you call their customer service and then they respond and resolve the issue.
4 years ago
#1coffee lover
The sales person used lies and aggressive sales tactics to coerce us into making the purchase of Solar Panels. We told him that we were undecided about committing to this major purchase, and disclosed that we were both living on social security for income. He assured us that we would be approved of the loan because the year that they were using to check over our credit score was based on the prior year and I was working full time. He did not disclose that the rebate and tax credit that he gave to us when our loan was created would be adjusted once we did not apply it to our balance. WE were not entitled to any rebate or tax credit because we did not pay tax on our government income. Now Titan Solar has filed for chapter 7 bankruptcy. With Titan no longer in operation, the company’s 25-year workmanship warranty is now void, leaving us without the promised long-term support and protection for our solar installations. They use a third party finance company so we are still obligated to pay for the loan and the panels.
1 year ago
Richard Stevens Jr.
I've had the panels installed for a year now and the switch to the backup batteries and the inverter are bad when I call her number and finally get a hold of somebody they tell me I have to wait it's been gone for the whole year it has not worked right since day one I don't know what to do when I call customer service it's no help they tell me some of you'll be out and nobody ever shows up one guy showed up so they had to order a new Switch about a week later they showed up with the inverter and then they told me the inverter wasn't bad so they have to order the switch it's been over 6 months now do not use these people they're all friendly and upfront when they put it on your house all the sun they ghost you you don't know anything you can't get a hold of nobody I've contacted lawyers I just need my system fixed anybody can help
1 year ago
Brian Tomko Hanover Park, IL
Had the panels installed in early 2023 and could not turn them on for an extra 6 weeks or so because a tech did not take a photo of a serial number on the inverter, when I discovered this I took the photo and emailed it in and we were able to turn on the system. Then in April, the system stopped working because of a pinched wire, we were off line for about 20 days. Then in August something went wrong with the inverter, so far we have been off for two days. It takes more than a day for the service department to call back and when you do get them on the phone they never seems to be have all the information in from of them and you get put on hold (with awful hold music) a lot. We were excited to go green and have panels on our house, Titan Solar has taking that excitement away from us.
2 years ago
Dee North Las Vegas, NV
Run from this company for solar panels. Close your doors on them if they ask you to buy Solar from them. By pass this company for solar plans. Their customers service is terrible. They do not keep their appointment. You can not get anyone on the phone in upper management. You have to go through Arizona to get service for Nevada. We made an appointment for Monday because the panels stop registering. Got a high bill from NV Energy. NV Energy told us we need to call Titan Solar Company because, “it is not registering!” Titan Solar Company did not show up for their schedule appointment. We called back to have them come out for Tuesday to service the panel and they did not show up again! You can never get the service lady on the phone because she is never at her desk to take calls. Customer service will not give you a phone number to call them. Because you can not have their number with out permission, you can only have an email. They did not let us know when we Receive the solar panels that there is an app to check out your panels. A your past and just getting the app. You have to keep going on Goodleap website more then once a month so the password will not stop working. U know the bill get paid once a month and u only go on that website once a month. U have to change your password every time! They took out double payment twice out of our account for payments. Now we just mail them a check. No more automatic withdrawal. If I could give them -000000000000 no stars, I would! I am telling you run from them, no matter how good the deal sound. Just go somewhere else! How can a company run a business like trash! But they still want your money for panels that are not working. RUN AWAY FROM THIS COMPANY! Please do so!
2 years ago
Misty Johnston Dallas, TX
The initial installation process went fine. Then a squirrel chewed a hole in our roof under the solar panel. I emailed Titan on June 1st. It is now July 11th and we are still waiting for the repair. We are selling the house (not related to the roof issue) and Titan is in no hurry to take care of the issue for us.
In addition, I specifically asked about roof repair during the sales pitch because we live in a hail intensive area and need frequent roof repair. I was told they would take the panels off at no cost as long as they were under warranty. Now I'm told that it will be several hundred dollars to remove the panels because it is a roof problem-- not a solar panel problem. I didn't even complain about this because I just want my roof fixed!!
2 years ago
Alisha A Tucson, AZ
Our experience with this company could not be worse. First off, it took more than 5 months and 3 failed county inspections to get the install completed….. all the while with threats to put a lien on our home. The system was FINALLY approved and the meter was set. 2 weeks later, it stopped working and it took 4 days to get a response and another week before they sent someone out for repairs. Well a week later, 1/2 the system works….. with no communication or way to contact anyone I am sure it’ll be at least another 2 weeks before we have any type of communication or repairs. This company is the WORST. They only care about collecting their money and do not care about communicating or actually providing a system that works. I will never recommend this company to anyone.
2 years ago
Dave Christy Hawthorne, NV
It's too bad you can't give "ZERO" star reviews. As we found out too late this company has 1400 complaints at the Nevada Contractors Board. We also found out that the company that sells you the system is not the company that does the install. These installers are sub-contracted. Do NOT let your solar company sub-contract Titan Solar. This process started August of 2022. We were told that our system would be up and running by December 2022. Delay after delay our system was finally turned on April 2023. The installers use my push broom and shovels to remove snow from my roof and broke my tools and threw them in my yard for me to clean-up. My roof is concrete tile and they had to use mortar to complete the install in which they dumped the excess mortar in my garden for me to clean-up. The install didn't pass inspection causing an even longer delay. Titan took their sweet time filing for activation of the system. Titans customer service is horrible as well. They take no responsibility for anything. We will be filing complaints with the Public Utilities Commission and the Nevad State Contractor Board. We were told we would not have a solar payment the same month as our last power bill. Instead we had to pay an $869.00 power bill and our solar payment. I'm not sure how this company is still in business.
2 years ago
Debbie MIntz Lakemont, GA
Description of Complaint:
Date of Transaction- Date of instillation was 5/3/21, but did not install back up battery. Amount of money I paid- financed for 66,883.04 What the business committed to installing a solar system that would provide the needs of my house hold for at least 24 hours without grid power or 3-5 days. There was no mention of the battery on the final certificate of completion even though we have several emails from Titan telling us the battery was on back order. They were not supposed take payment until after the system was completed. They started taking payments before they even turned the system on and it is still not completed. Whether or not the business tried to resolve the problem- No! minimal usage. It has been over a year since instillation and the back up battery has not been installed yet. We get no response when trying to get our issue resolved. The tax rebate that they promised was not legitimate. There was a $1000.00 home efficiency charge that no one can explain to me what that is for. There is a 425.00 derating factor that no can explain what that is. When the power goes out the system is inoperable without the back up battery, even on a sunny day. The utility savings that were promised on our utility bill have only lived up to their promise the last 3 months of the 15 months that it has been installed. When having my plans reviled by a third party, it was brought to my attention that there was no provisions made for the battery to be installed on my system.
If I could give less than 1 star, I would!
2 years ago
R Williams Azle, TX
As of 9/4/2022, Solar panels have stopped working. Cooler weather and A/C not running as much but, my electric use is similar to what it was before the solar. Added a pic., 5 PM full sun on the panels and only getting 1.6 Kw. 8/26, I still have a trench open ( looks as I will have to fill it in), hole and poor repair to my soffit from electrical work, insulation messed up in the attic and they still owe me 750.00 for my sprinkler company. My original cost was 45700.00 but, my sales person informed me that Generac Power Cells come with a generator for 2022. I have text, you can go to Generac site and see they come with a generator and paid another 28000.00 for it. Titan is saying I don't get a generator. The power cell can be bought for 4000.00 w/o generator by a consumer so, thats 24000.00 extra, thats the cost and price for insulation for both items. Well, Titan was supposed to call Fri 8/25 and no call. Tried calling the 2 contact numbers and go to voice mail. I can never get a hold of someone. All Titan cares about is getting your money and they then ignore you. 8/15,0n 8/03/2022 Titan crew took the pics for the electric company that have to be sent in for approval to turn on solar. As of 8/15/ 2022, they have not sent the pics in. This company is a JOKE!!!!!!!!!So on 8/5/2022 Titan again no communication.They sent a crew out to inspect the dry wall they had to cut out to repair the wiring they messed up. My wife called me at work and asked if I knew they were coming out today and as usual, no calls or emails . My wife has COVID and was not feeling well so, they left. Titan will never change. No communication w/ customers or their employees. So, 8/1/2022 received a call from my wife and the new crew out today said that the system was installed wrong for what we are supposed to have. I am supposed to have solar and a Generac power cell w/ a generator that runs the whole house if we loose power or to many cloudy days or not enough power was generated on day 1 or 2 of the new month. See the following for the other horrible experiences. See my wife's review w/ pics. ( live in a COOP so, they start at zero on day 1) Don't walk, RUN from this company!!! Horrible experience!! Do not use!! I should of trusted my gut instinct after reading their reviews but, my salesman informed me that there would be no issues. So wrong!! Problems since day 1!! Very poor communication between company and consumer. Titan even has poor communication with the crews they are sending. It's sad that the crew has to ask the customer on what is being done. The company does not look at the photos the consumer and the surveyor submit and even when the consumer says there is a propane line. The crew could not finish on the first day because of seeing the propane line that was mentioned months before. They were supposed to start in June and they did not even ask for an extension from Tri County ( The sad thing is, I had to point out my contract w/ Tri County was going to be cancelled). They have destroyed my sprinklers and they are doing nothing about it. They screwed up the outlets to the garage and out side ( very slow on repairing). They have destroyed my yard and have not been at my house since 7/8/2022. I have not heard when the job will be done. They also informed my sales person that they will not be installing the generator that is in the contract. I had 3 neighbors who really like the system I was getting but, after seeing and hearing how horrible this has been going, they will not even talk w/ my sales person. I was informed by 2 of my neighbors , that another company that came out to talk with them are using Titan's reviews and my circumstance to show why they should not use Titan.
3 years ago
Jane (Hart) Nichols Pooler, GA
The initial phase of installation started in 2021. Finally, in February 2022, panels were installed. In July 2022, the inverter failed. A new inverter was finally installed in September and failed immediately. We have been paying for not only the unworking panels since July, but also power from Georgia Power. There are no maintenance teams in all of Georgia. $700/mo is too much to pay for energy and faulty system with no repair date in sight. If I had it to do over, I would stay away from Titan in GA until they can hire a maintenance team for my area. Their contract and sales pitch says that they’ll respond quickly to repair under a 25 year warranty. The down-time was supposed to be reimbursed in eventful credits. To date, nothing has been resolved. In addition, getting through to the team to report has been next to impossible. Prepare for 30 minute to one and a half hour hold times for their service line.
3 years ago
Kevin Salchert Pflugerville, TX
Working with Titan Solar for the installation and maintenance of my solar panel system has been an absolutely horrendous experience. The permitting process was handled in a cookie-cutter fashion, which left my process in limbo because Titan was waiting for permits to clear that my county doesn't actually perform. I contacted Titan multiple times to speak with their permit department, only to be told I had to leave a message because they were always unavailable (I never received a call back). After I manually worked to clear the remaining hurdles of the permit process I got clearance to turn on my system, only to immediately be hit with a series of errors on my system. When I scheduled a service technician visit the technician never called and never showed. The only recourse offered by Titan was to simply call again tomorrow and reschedule. This is the worst excuse for a company I've ever had the displeasure of working with, and would recommend any individual looking to install solar to avoid this company at all costs.
3 years ago
Gena Burrage Tampa, FL
Titan Solar has taken advantage of my military veteran, senior father by convincing him he needs solar panels on his home. His home has not had central heat and air for the past 10 years. He uses 3 window units in the 3 rooms he "lives" in. When you walk up to the home you can see 1 of ac units and when you enter you see he is also a hoarder. His electric bill is set to $85 per month and he usually gets a credit at the end of the year, he does not need panels! My fathers short term memory is gone and has multiple health issues that I have been working with him on since March 2022. Titan sold him the panels in January 2022. When I found out about the panels in march 2022 I began reaching out to Titan. I have sent Titan Solar Power emails requesting a call and for them to remove the panels due to his dementia with no response. I have reached out to the BBB only to get that if he was not diagnosed before he signed the papers they are not at fault. There is no diagnosis as it is a symptom not a disease. I have requested all signed documents and still have yet get a response. I have a power of attorney to speak on my dad's behalf and he also understands things but his short term is pretty bad so it is hard from day to day. This company should be ashamed on what they have done and now I found out they have a financial statement against his home. I also found they are charging him $40.99 per month, not sure for what and they wont talk to me. I have tried to get legal help but this is not a case that will make an attorney any money and they say it will cost us thousands to fight! This company is after the next dollar and does not care who they get it from!
3 years ago
Gary Fetterman Fort Lauderdale, FL
The WORST solar company on the planet. They have done everything wrong in my situation. First of all my roof leaked and the took FOREVER to fix. This is the least of the problem though. My panels are less then a year old and have NOT produced 1kw of power since the beginning of July. I was told the invertor was bad and would be replaced promptly. Fast forward ahead till today and September is now over. I still have no clue when the invertor will be fixed. I was contacted 3 weeks ago and had an appointment for the following Friday to get my new invertor installed. Nobody came and nobody called with an explanation. I have waited on hold 5 separate times since then and was on hold 1.5-3.5 hrs each time. I get the same story..."The tech left no notes and I cannot get ahold of anyone right now to check. We will give you a call as soon as we find out what happened." Now mind this info comes after another 10-15 mins on hold each time. Now I understand things do happen. When things happen it needs to be COMMUNICATED and a resolution needs to be agreed upon. I am getting nowhere with this and I have a $46,000 set of boat anchors on my roof. I need some sort of compensation for the $1000 in electric bills I have payed. At this point I just want them to come take this garbage off my roof. I will be contacting the BBB and letting them know about this sham of a company. All this could be avoided with simple COMMUNICATION. Google review needs to add negative stars because this company deserves -5.
10/18 UPDATE: Been lied to 3 more times about a technician coming and my solar system is still not working. It has now been 4 months with ZERO solar production. In this time I spent just under $1400 in electric bills and $868 in solar payments. I am going to reiterate on this again...I NEED SOME COMPENSATION! Please have a top level manager get in touch with me ASAP! The way this company does business is DISGRACEFUL at best! I will update this review each and every week until I get the service I deserve!
3 years ago
Donnie Brown Surprise, AZ
This is a terrible company! My inverter went out in Jul and there is no estimate repair date. I contacted Titan and they told me to contact Solar Edge. Why do I have to contact Solar Edge for a new inverter when it’s Titan’s responsibility to repair my system. Once a week, I block out 2-3 hrs to contact both Titan and Solar Edge. Every week, same run around. I’m paying an estimated $700 a month to my utility company and solar. This is completely unacceptable. I feel like I was robbed! My wife and I are retired military members with 100% service connected disabilities! We keep the ac off during the burning hot summer just to keep the utility bill from skyrocketing. This poses a health concern for us as we cannot afford to pay this amount of money every month since the solar is inoperable. We are now seeking legal assistance as this is a breach of contract. I’ve contacted the financial institution Titan used to finance the panels and questioned them about their relationship with Titan because this whole operation seems predatory! The bank contacted Titan on my behalf but no one from Titan followed up with me like the bank stated they would. So legal action and BBB complaint is now our course of action with Titan. I highly advised everyone to use another company.
3 years ago
JOHN GREEN Macon, GA
I purchased the system in January 2021. It was to be installed in March. I have had the Solar Panels but not the batteries so the system does not work. Months ago I was finally given a battery installation dates of 9/12 and 13. No one called and nothing happened. When I enquired they told me that there was no one in the area and they would reschedule when thy hade someone in our area.
My salesman told me they would trim the tree limbs above my roof. My bad I didn't read the contract closely and it clearly says they will not trim the tree limbs. When I complained to my salesman he said he was fired and cold not comment. When I tried to get a new salesman assigned I was told that Sales are done by an independent contracted sales company. When I contacted the company they told me that they also sub contracted out Titan's sales. They guy I would be assigned would be two layers from the Company and of no help.
To be continued,
3 years ago
Kristin W Dallas, TX
Four years of continuous problems, starting with the sales people. A system that was scheduled for install February 2019 was installed November 2019 but not actually turned on until June 2020. You can schedule a service technician but first you have to either wait on hold for an hour or more, don't leave a message because they won't call you back, you can email the service department from their website and you can wait forever. The electricity bill continues to rise, inverter alerts continue to happen daily, we're on-time on our loan payments and yet Titan Solar Power can't figure out how to provide a service to their customers. Horrible company. Please stay away from Titan Solar Power. They appear to care but do not. You think they are interested in your concerns by providing you emails and phone numbers and yet no one answers the calls and they don't return the emails.
Please choose another solar panel company!
3 years ago Edited August 23, 2022
Reply from Titan Solar Power
Hi Kristin, we apologize that this has been your experience. Titan would love to address your concerns. Please email info@titansolarpower.com with your property address and a customer care manager will reach out asap.
Sep. 4th, 2022
Jordan Sullivan Henderson, NV
Worst solar company, at least as far as the sales personal. David W, which isn’t even his real name, was as shady as a time share sales person. He said throughout the presentation that he “doesn’t work for a specific solar company” and he “gets paid a salary through the state”. Then when Titan popped up on the documentation he said if we look it up ignore the reviews? Like what? He also was incapable of answering basic solar questions and tried to charge us almost $40,000 more than any other company because he had seen we were approved for $100,000 total for the loan. He then tried to say that we had no cancel rights and if we tried we would have to pay a penalty; as we were reading the cancellation paperwork that said there was no penalty. Titan is a terrible company that clearly practices unethical sales tactics. STAY AWAY
3 years ago
Hunt Garner Salt Lake City, UT
The companies attention to its customers is absolutely abysmal! They began installation of my system in February. It took them over a month to complete the installation. At the end of March, they sent me an email telling me that the installation was now complete, and they were just awaiting inspections from the city and the power company. After several weeks, I sent them emails asking them why the inspections were not being scheduled. Over the next several months, I would email them repeatedly, and generally not get a response. On the rare occasions that they would respond, I was told that they were in the process of scheduling an inspection, and that it would occur shortly. I could go on and on about the frustrations I’ve have had with his company, but suffice it to say that it is now the middle of August, and the inspections have still not occurred. I’ve even gone so far as to threaten a lawsuit, and to Make a complaint to my states office of professional licensing. I don’t know if they are lazy or just incompetent, But I would never advise anybody to do business with this company. They are not honest!
3 years ago
Homer Carter Buckeye, AZ
After a month of panels not working I contacted the company that sold them to me Sun Solar Solutions.. I was informed that they no longer monitor my system and all access was removed by Titan Solar and they are who will monitor and maintain my system. I called Titan and was informed that they do not monitor, but the recording when on hold does say Titan DOES provide system monitoring .... Just adds to what already shows here on reviews as bad customer service. If you MONITOR why was I NOT notified that my system went into fault and stopped producing power. This has been the most expensive mistake I have ever made, and is very frustrating.. Would not recommend
3 years ago
Reply from Titan Solar Power
Hi there, we apologize that this has been your experience. Titan would love to address your concerns. Please email info@titansolarpower.com with your property address and a customer care manager will reach out asap.
Sep. 4th, 2022
Linsa Morales Georgetown, FL
The worst service I have received in my life. They told us that by installing the panels we would not have to pay an extra electricity bill. We would only pay for the solar panels that would cover our service. We have been paying electricity plus the bill for solar panels for months. We spent 1 month for someone to attend to our complaint. But his answer was that we would have to pay more to install more solar panels (when they had told us that the solar panels we had were enough to cover the energy we needed in our home). There was no help. They are not interested in helping the customer. They lie and promise things that are not true, then pass the responsibilities from company to company. The worst thing is that he told us that if we wanted something different, that we go legal and get lawyers and they hung up the phone on us. So let's get to the legal part now. Don't fall into this trap.
3 years ago
Reply from Titan Solar Power
Hi Linsa, we are sincerely apologize that this has been your experience. Here at Titan, we do not directly employee the sales representatives. However, we would love to get your concerns addressed. Please email info@titansolarpower.com with your property address and a customer care manager will reach out asap.
Jul. 11th, 2022
mickey white San Antonio, TX
Worst company I ever dealt with. Took them 6 months to come out then they put panels where they were not suppose too cause they could not read their own diagram then battery does not work and hasn't since it was installed 6 months ago and they just continually make excuses. Monitoring system does not work and hasn't since it was hooked up and they blame the battery yet systems without battery's have same monitoring system.
They do not respond for weeks at a time simply to say they are waiting on a part.
It's been one year since I signed up and still don't have a working system.
I have many friends with systems from other companies and none have Reese problems
3 years ago
Reply from Titan Solar Power
Hi Mickey, we apologize that this has been your experience. Upper management has reached out to you directly and left a voicemail to ensure that you are taken care of.
Jun. 28th, 2022
Anonymous Austin, TX
Predatory marketing practices, lies, misinformation, incompetence.
The lie:
1. Titan said I wasn't going to have to pay for the system until it was installed but they started billing me for the system when the installation was half way done.
2. I asked for a solar system that would allow me to run the AC in the event that the Texas power grid fails. The system that I was sold by the sales team is not able to do this according to the electrician responsible for installing the battery systems.
Predatory Marketing practices:
Installation date for the panels was moved up and was completed before I was told about the battery situation. Now that the panels are on the house, I'm no longer able to cancel the installation. This means that I either am stuck with an installation that won't do what I asked, or am forced to pay more money to get more batteries so that the AC unit can be powered.
Incompetence:
The electrician said that I need a whole home backup system to keep the AC powered ( which is what I asked for ) but in trying to communicate this to several different people at Titan, they have no idea what that means. Initially they thought that the main panel upgrade was what I was complaining about and informed me that it was already scheduled. No, the MPU and a battery are not the same thing. They made no effort to find a correct answer to my issue. They never reached out to me with any answers for my concerns. Despite me repeating the problem with the installation several times I had to be the one that initiated contact every single time ( with the exception of when I filed a BBB complaint and they got the answer to that wrong too).
One person even went so far as to say that there is not a battery in existence that can power an AC unit and that it would take 5 or 6 of them to do it. This is false. Tesla has clear public facing documentation for AC units that can be powered by a single powerwall with some installations needing 2. Lennox also has tailor made installations for making sure that AC units remained powered in the event that the grid fails.
3 years ago
johnna brady Peoria, AZ
Bought my system in August of last year. Salesman said it takes about 4 months to install, get inspections and the system up and running. It is now April of 2022 and I’m still waiting. The salesman also said they pay referral bonus of 1000$ to referral that buys the system from them. I referred my boss who purchased the system and I’m still waiting for my bonus. Made numerous contact with the salesman who just kept telling me a few more weeks and when she gets her solar installed. She had her panels installed over 2 months ago and I’m still waiting. He also lied about the tax credits which said was an amount 3x the credit the government gives over 3 years. Was also told that I would get 2 months of solar before I started paying on my loan. My next payment with be my 4th payment and still no solar. This company is a ripoff to say the least!
3 years ago
LeeWalters Los Angeles, CA
Titan Solar Power does NOT know what they’re doing! Installed the solar panels, and everything seemed ok outside of not following Burbank’s requirements which required a revision of AC/DC, outlined on Burbank’s website. First inspection was scheduled for February 9th from 7-9 am. At 3:30 pm, I called and emailed Jessica with no response. A few hours later, I received an email stating inspection had been moved to February 10th, but Jessica is in Arizona training, so she cannot make it. A few days later, I received a call from Sara to reschedule, as she outlined their customer service policy and will always call me. Inspection with the city happened on Friday, February 25th. Titan Solar FAILED the Inspection but did not communicate this to us. He knocked on our door to say he was leaving and NOTHING! (I was at a DR. appointment, or I would have asked) Texted Sara the next day asking if we passed and the next steps. No Response. Call her today (March e2nd 2022) and left a voicemail. I called my Sales rep, JACK, which is great at answering his phone and returning calls. He stated he checked this morning and found it; Titan had FAILED the inspection. I asked why Titan would not have told up when he knocked on the door, but Jack could not answer.
The first payment on the Solar system is due in March 2022, and Titan Solar Power cannot pass inspections! From reading the reviews, Tital Solar always says – Call us, and we will handle it quickly. Why don’t you answer your phones or emails when you’ve FAILED inspection? Why do you NOT communicate to the homeowner that you FAILED the inspection? Why am I writing this review after you’ve been paid for the installation but cannot PASS Inspections? Bottom line: USE ANOTHER INSTALLATION COMPANY. DO NOT USE Titan Solar Power.
3 years ago
Patrick Rafferty DeFuniak Springs, FL
Company took longer than stated to start, this was before COVID. When it was first signed, they were to give me LED bulbs for the whole house, variable speed pump pool, aeroseal the ducts for a/c heating system. They brought the bulbs,gave me $1500.00 for the pool pump, but I am still waiting for the aeroseal on the ducts. It has been 9 months and my salesman, Brandon Miller, will not answer my calls, or return messages. My project manager says they will get it straightened out, but still waiting and no return call from her either. Go with someone else.
4 years ago
Cinzia Z Moncks Corner, SC
Unprofessional liars. I regret every day choosing this company. They are incompetent, unprofessional and they offer no customer service. After having solar panels and inverter installed and being connected to the grid of the local electric company, I have been chasing my tail calling Titan Solar Power to have the system up and running. When you call their customer service you talk 99% of the time to unprofessional, unschooled and incompetent people. Every single one of them will tel, you a different story. The customer service representatives are just happy to get rid of the customer and tell them that everything is fine and that, yes, you are using solar energy. If you are lucky enough you speak to a representative who actually knows what (s)he is talking about, they will tell you that, actually, you are not using solar energy yet, because your inverter is defective. Oops! They installed a defective inverter and they did not even care to check it out before ending the installation. Nice! If you call customer service again, they will even tell you that your system is not turned on, although you had called them after being connected to the grid and asked them to walk you through the process of turning the system on. And they assured you that your system was up and running. Do not ask why you see flashing lights on the devices they installed. ‘Ideally” (I am quoting the word choice of a customer service rep) the green light should be solid. Do not even hope to be able to talk to a supervisor. They are mysterious beings, if they exist at all. They cannot be reached and the agent is not allowed to reveal their name, phone number or email address. They are not allowed to divulge the secret, but the supervisor will call you back and they will follow up with the supervisor to make sure you get a phone call. Good luck with that. I am still waiting on a call from a supervisor and I am not holding my breath. A month after being connected to the grid, I am still happily paying my regular electricity bill to my local company. I wish I could give this company zero stars. Do yourself a favor and go with a more serious and competent company.
4 years ago
Gale Senglaub Pensacola, FL
The sales person is very evasive about providing the true facts and hid the fact that you still receive a bill from your power company. From the signing of the contract to installation was 7-8 weeks. There were several problems with installation the the town electrical inspector failed them three times. The fourth time he cam back it was finally passed. The put a hole into my house to the inside electrical box. (Putting a hole in my new siding) They left the loose wires inside the box which was not needed to run the system . This was one reason the inspector failed them. They did come back and remove the wires and patch the hole. I asked them to replace that piece of siding and they did. It has been 6 weeks since the inspection passed and I still am not on solar power. I called my local electric company and they said the solar company was notified on 3 weeks ago to turn the system on. When I spoke to Titan Power they said the electrical company had not yet replaced the meter. But the new meter had been put on the house two months ago. Their customer service rep argued with me that it was not installed on my house. I told her I was home and watched them install it. She had her coordinator call the electric company and two hours later I received a message with instructions how to turn the power on. I followed the vague instructions and did not get the results of a green and blue blinking light. I called them and the gave a window of this morning. The service worker called to let me know of an inverter emergency at another residence. I guess they don't care that I already made two payments on the system that is no running and I am also paying my electric bill at the same time.
4 years ago
April Jackson
False sales promises then hide behind the "third party" that made those promises. Months of panels with no decrease in electric bill. More than double the payment now due to cost of solar. Non existent customer service. If you are in Illinois, and reading this, contact our atty general and get them banned from our state like Tennessee, Kentucky and Georgia have.
1 year ago
John Caldwell Evans, GA
After a year our panels dropped solar production by about 50%. I sent the info from the solar panel site to Titan. The response? You can't go off your power bill - use the app.
I responded that I did send the info from the app. My power bill doubled, the app shows 50% drop.
Titan will not respond.
Titan is a scam. There are reputable companies out there. Titan is not one of them.
2 years ago
Rick Austin, TX
Zero stars if that were possible. Our panels have been on for 18 months and they have only worked a small percentage of the time. In the past 84 days they have only worked 21 days and Titan won’t respond when I have requested help. If you call their telephone number you go on hold and don’t get to speak to an individual who knows any way to help. I have e,ailed them numerous times and they are not responding. This has been a problem all along, the only thing that happened without major delay was the installation and Titan getting paid. This is an Amazingly BAD company.
2 years ago
Sergio Las Vegas, NV
We've installed Titan solar panels in our house and haven't received any power yet so far the system has not been turned on and it was installed over 7 months ago I don't know what the problem is I wish they would let us know what is taking so long for the power to turn on this is very frustrating cuz we still paid our bill and we haven't got anything for our money yet
2 years ago
Ella Lee Ilioff Ashburn, VA
You ask specific questions that Titan Solar doesn’t even fit into. Example, signed the contract and it took 10 months for installation. The panels worked for 8.5 months but stopped in September 2022 and have been trying to get them fixed since than. Can’t get them to call back after NUMEROUS voice mail messages. We’ve hired an attorney at this point. You want a real review go look at their Better Business Bureau reviews, they are at HIGH ALERT status for such poor service. DO NOT USE THIS COMPANY.
2 years ago
celio bautista Houston, TX
One of the worst scams, I was told very different than what I’m experiencing with this company, they are charging me for the panels and they aren’t even working yet! I’m still paying for my electricity bill and my representative won’t answer my calls he’s “very busy” so I’m paying for some thing that’s not even working. Please save yourselves a headache and don’t deal with this company, I wish I would have listen to the reviews, but my representative basically lied to me and turned many things around, I was and feel robbed!
3 years ago
Cleiton Landim Kissimmee, FL
I am totally disappointed with Titan Solar Power, the Customer Support does not work, in fact never worked. Since the PTO (Permit to Operate), the solar panel system do not generate 20% of the project proposed. The Mobile app says were generated 2.2MWh and Duke report the grid only received 800KWh.
Were opened several requests of support, but unfortunately nobody care about customers. I regret waste US$70,000.00 with Titan Solar Power
3 years ago
BennyH Fresno, CA
I used to be a solar broker with Titan. With out a doubt the WORST solar provider in industry! Unprofessional as they never complete a project on time and would leave my customers waiting months for the project to be completed after the solar is on the roof.
They are a borderline scam in California as once the solar is on the roof the customer can't cancel, then they take 90-120 days to complete the job leaving the customer with no solar and the broker with not answers. Every install has damage on to the customers roof, which then takes 30-60 days for them to come out at repair.
3 years ago Edited September 23, 2022
ADAM STANLEY Austin, TX
UPDATE - SEPT 19, 2022
One year after signing a contract with Titan Solar and starting a proect to install solar in my home, I still do not have working solar. Your team has failed yet ANOTHER inspection. And I am still not hearing anything from your team on the ground. This is horrible and one of the biggest regrets of my life. This sucks. I have black glass slates on my rook and a sleek Tesla battery on the wall, and NOTHING IS ACTUALLY ON.
3 years ago
Gabriel Mata Phoenix, AZ
Got Solar panels from this company 18 Months ago and the Inverter has gone out twice. They keep blaming Solar Edge and won't rectify my solar outages the first time it happened and took 2 months to replace the inverter. They keep blaming solar edge, but still are using their inverters. Now my inverter is out again and we will see how long the second time will take. Everyone on this review thread needs to file a complaint with the Better business Bureau and start a paper trail.
3 years ago
Kristy Barr Atlanta, GA
In the 16 months of having the system the inverter has gone bad twice. They blame the manufacturer and don't stand behind the product they install. They have 24 hours to order parts I was told even though 5 days passed. In the fine print of the "contract" you sign I was told they have two weeks to send someone out to repair the solar panels, inverter, ect. When it goes over they are unable to compensate the electric you use because of non working and faulty equipment.
3 years ago
Pablo (WeTheBassTv) Queen Creek, AZ
Waste of money if you ask me. I was told by a third party sales rep I would only be paying a estimated $10 to $20 dollars a month for electricity and then the payment for the financing of the panels. I’m currently paying $200 + a month for electricity and still have to pay for panels on top of that. I spoke with SRP and they said the panels are barley doing anything and only supplying about 1 hour of energy to my house a day. This is a SCAM.
3 years ago
leroy pacheco Las Cruces, NM
listen to the HYPE once your signed up and committed forget any help from them. Four months to get a panel upgrade that was approved three months ago and since upgrade only half the power going to the stove try and contact them phone or email and they wont respond we are both over 80 years old and this has taken a serious toll on us and still no solar. SCAM SCAM SCAM AND VETERANS DONT LISTEN I FELL FOR IT AND IM A DISABLED VET
3 years ago
Paul Westchester Las Vegas, NV
Phil was on time for the Solar appointment, very responsive, hard worker, and provided
valuable and factual information. Thank you, Phil & Titan!
3 years ago
Reply from Titan Solar Power
Thank you Paul!
Aug. 2nd, 2022
Cody The TXBEAST Houston, TX
Don't do solar!!! At least from my experience its a waste of money. I had a system 1.5 times bigger than what i supposedly needed for my house installed. I asked for additional panels to be put on my house to help with knocking the electric bill out all together . But I am still paying the same price for my electric bills as i was a year ago without solar. so that's 150-250 for electricity and 200 a month for the panels. how is this supposed to help us save money.
3 years ago
