Sun Badger Solar: Read 210 User Reviews From Real Homeowners

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Howard Reddan Madison, WI

The installation was done very well, the panels look great, the electrical interface was well done! The customer service was poor. We never received saw a sales person or project manage or coordinator. The system has still not been explained as far as what the electrical interface does. We have not had any information of any preventive maintenance or how to see if the system is operating properly.

3 years ago

Reply from Sun Badger Solar

Thank you for your feedback Howard! We are happy to hear you are pleased with the installation and the energy production of the solar system! Sun Badger is very proud to offer a dedicated service department and a success manager who handles post installation concerns. During your close out call, we provided access to your monitoring account where you can ensure the system is operating properly, and introduced you to the service department. Please use these contacts if you have any questions or concerns on the system's maintenance. They can be reached at service@sunbadger.com. Stay sunny!

Jan. 26th, 2022

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Michael Naretta Rockford, IL

For the most part everything was fine. There was some weirdness regarding the install because they started installing, stopped because it was too cold, came back out in the same temperature and again said it was too cold, and finally finished installing when it was warm enough. Also, the solar credits with my energy provider are not working as initially described. I tried contacting Sun Badger via e-mail about this and never got a response.

4 years ago

Reply from Sun Badger Solar

Thank you for your feedback Michael! Sun Badger's installation teams install all winter long, but if weather conditions do not allow for safe installations, we will postpone for these reasons. We apologize that this occurred during your installation dates. As for the energy credits with your utility company, please reach out to info@sunbadger.com so that we can help you navigate this conversation with your utility company.

Aug. 25th, 2021

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ChicagoO Lockport, IL

My rating is reduced to the complex contract process. Before signing with SunBadger, ask for the contract with the utility company. The utility company is holding you responsible for the solar delivery, not SunBadger. I was extremely happy with Sunbadger, the design, and implementation.

4 years ago

Reply from Sun Badger Solar

Thank you for your feedback. During your solar project there are many different parties involved in getting this system installed and turned on for you. We are pleased to hear that you enjoyed your experience working with Sun Badger Solar! Our goal is to ensure our customers are satisfied with their solar project, and handling the communications with your utility is part of that. Please do not hesitate to reach out to us if you have any questions or concerns! Stay sunny!

Feb. 15th, 2021

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Peter Richardson Mount Prospect, IL

I am very happy with the system SunBadger designed and installed for me. I recommended them to 2 friends who also had systems installed. 3rd friend showed different panels in quote. They did not look as 3. Get multiple quotes and check the specs. Paperwork for sRECs was lost and delayed for a long time.

4 years ago

Reply from Sun Badger Solar

Thank you for taking the time to write this review! The SREC process is known to be lengthy so delays are often from within that organization, which Sun Badger has no control over. It was a pleasure doing business with you and we appreciate the referrals! If you haven't already, please download our Sun Badger Solar app to start earning rewards for those referrals!

Feb. 8th, 2021

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RAY DALY Elgin, IL

I PREVIOUSLY SAID THEY TOOK TOO LONG . THEY REPLIED FEBUARY TO MAY WAS WITHIN CONTRACT'S FOUR MONTHS. I SAY INITIAL PAYMENT WAS DECEMBER 29, 2020 TO MIDDLE OF MAY TURN-ON IS FIVE AND A HALF MONTHS. TOO LONG!

4 years ago Edited January 10, 2024

Reply from Sun Badger Solar

We appreciate your feedback Ray! Your system was installed within the 4 month timeline that is described to you in your contract. Design approval was completed mid February and installation wrapped by the end of May. We understand that this process is a very exciting time, and waiting for it to be completed can feel much longer! We appreciate your patience through this and are always here to help answer any questions you may have throughout the lifetime of your solar system!

Oct. 13th, 2021

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Berthold Boone Chicago, IL

I have not received any tax breaks mentioned by the sales person.

4 years ago

Reply from Sun Badger Solar

Thank you for your feedback Berthold. Based on previous notes and conversations that were had with your sales rep, we understand that you were aware you could be waitlisted for the SREC incentives in IL. Even though you are currently on the waitlist (along with many others industry wide), we are still hopeful that these funds will be re allocated this fall for our customers! Also, as a reminder, you will need to file for the Federal tax incentives yourself to receive the 26% tax credit. You can do that when you file for your 2021 tax returns. Please reach out to us if you need the tax form, otherwise it can be found on the IRS website in January.

Aug. 24th, 2021

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Joe O'Connell

Communication needs improved for the project. It seems like I have received more communication after than I ever did during the process. They over estimated how much solar I would collect which is disappointing as I'm still receiving high bills now on top of the loan. I'm techy and the app is garbage seems only made to try to solicit referrals vs the keeping the user/customer in mind. The alerts from the app were annoying so I deleted it. I just log into enphase app to get my details.

3 years ago Edited January 10, 2024

Reply from Sun Badger Solar

Thank you for your feedback Joe. It's best to compare your system's energy production to the monthly predictions rather than by annual averages. We are heading into the spring/summer months where your system is predicted to produce the most energy! Looking forward to seeing how your energy production compares once it's been energized for a full year! Please don't hesitate to reach out if you have any questions/concerns!

Apr. 1st, 2022

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Ken Peterson Saint Paul, MN

They were a good company to start, but their communications were terrible and the sales rep was not honest on installation timing.

4 years ago

Reply from Sun Badger Solar

Thank you for your feedback. Sun Badger Solar stays committed to our timelines and will always push for those, as long as it's within our control. We have since solidified partnerships with alternate installers. As well, your utility recently was involved in a lawsuit that has interfered with them meeting their timelines with us. We apologize that your project did not get installed as quickly as we had anticipated, but hope that once you see your system producing as expected, that it will be worth the decision of going solar with us!

Feb. 9th, 2021

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Heather Quick Saint Charles, IL

Been a difficult first year, still only at 87% capacity for year, hard to contact team, lack of follow up.

4 years ago

Reply from Sun Badger Solar

Thank you for your feedback Heather! Unfortunately, it does look like an Enpase update occurred during one of the highest months of production for your system. Going into this next year, you should see that the predictions we made for your solar system will be more accurate! If you ever have any questions you can always reach out to us through our Sun Badger Solar app or contact us at info@sunbadger.com.

Feb. 3rd, 2021

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Mary Zillmer Malone, WI

I wouldn't go with any solar company again. The savings isn't even enough to offset the installation cost.

4 years ago

Reply from Sun Badger Solar

Thank you for sharing your feedback Mary. Your system is on track to produce what was predicted annually (98% offset) so that is exciting! The system will pay for itself over time and with the tax credits and incentives, you should see that getting solar was a great decision! If you have any questions, please feel free to reach out to us through the Sun Badger Solar app or email us at info@sunbadger.com.

Feb. 3rd, 2021

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John Miceli Milwaukee, WI

Several of the solar panels have not worked correctly, and service has been very slow.

4 years ago

Reply from Sun Badger Solar

Thank you for your feedback John! Delays in getting your system serviced were due to winter weather, and also not having a service team based here in WI at that time. Since then, we have added an installation/service team here in WI for quicker response times and better post installation service. Please do not hesitate to reach out to us in the future if you have questions!

Feb. 15th, 2021

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Joel Quinones Orland Park, IL

Great Installers, Bad Management, no direction, deceitful, involved customer is company politics

4 years ago

Reply from Sun Badger Solar

Sun Badger takes pride in ensuring our customers are satisfied with their solar project. We apologize that we did not meet these standards for you. We stayed in communication with you regarding any delays, and even had the president of Sun Badger closely involved during your project. Having started this project right at the start of a global pandemic, it made much of the permitting process more difficult to obtain. We hope that as you continue to see your system produce as we predicted for you, that you will ultimately see that our work is honest and true to what was discussed up front during the contract phase.

Feb. 18th, 2021

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Terry L Heavirland Moose Lake, MN

Never dealt with anyone face to face. Kinda makes me feel like a number.

4 years ago

Reply from Sun Badger Solar

Thank you for your review Terry. We typically do like to do in person consultations if possible, but due to the pandemic this past year, we did try to eliminate those for health and safety reasons. If you have any questions about your system going forward, please do not hesitate to reach out!

Aug. 25th, 2021

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Elizabeth Van Orden Arlington Heights, IL

Didn't tell the full truth on financing/start date, many delays in the project

4 years ago

Reply from Sun Badger Solar

Thank you for your feedback Elizabeth! I've touched base with your lender on these details, and what was explained to you by our staff was honest. If you would like to reach out to your lender directly you can reach them at 888.390.1220x1 for more details on when your start date was to occur. We hope that this clears up any confusion at this point! We are here if you have any questions or concerns!

Feb. 15th, 2021

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Andrew Aurora, IL

Poor permit follow up and high employee turn over

4 years ago

Reply from Sun Badger Solar

Thank you for your feedback Andrew. Every municipality handles permitting differently, and we make sure that we follow each of their protocols in order to get timely permits on our customers' behalf. As well, we are a new and growing company, and are adding and making changes to our team as needed.

Feb. 3rd, 2021

Sun Badger Solar Reviews

Summary of Reviews