Sparrow Electric Reviews

3.3

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62 User Reviews

5.8

Overall Score

3.3

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62 User Reviews

5.8

Overall Score

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Summary of Reviews

Star Rating

3.3

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62 Reviews

Review Breakdown

5 grade

29%

4 grade

24%

3 grade

16%

2 grade

11%

1 grade

19%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Verified Customer

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Shane

They answered all my questions and were quick to come over and sit down with me my family and show us what they can do. In the middle of Covid pandemic it was a little hard to get a hold of somebody. They get their team over here to help me address any situation. Installation went smooth and it seemed like it didn't take very long. They were very friendly, jumped in quickly and they were on their way. I am very glad I got the solar panels, it saves me so much money on my electric bill so I am very, very happy and satisfied.

3 years ago

Reply from Sparrow Electric

Shane, glad the panels save your money. If you would like to save/earn more please refer a friend and earn $1,000 if they install. George Hofmann COO

Sep. 30th, 2022

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Verified Customer

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David

They mislead people with the how they explain the tax credit to customers before they buy panels. They have some very high end components. We don't really have any big issues as far as I remember. It went on a schedule and they got done as it was promised. We had a few issues at the beginning and they were able to solve them after they were installed and they were helpful along the way.

3 years ago

Reply from Sparrow Electric

Not sure what happened, all of our material explains the tax credits may vary and you should consult your CPA to find out about your individual tax situation. Sorry for that, but glad the rest of the process worked as it should. George Hofmann COO

Sep. 30th, 2022

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Verified Customer

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Beth

They are really responsive. We did have an issue with one of our panels failing and they responded very quickly, although it did take a long time to get the repair but that was not their fault it was just because of supply issues. They came out and fixed at no cost to us it was great. They were very communicative. It's easy to tell if it's working because they have an app you can look and see what power is being generated. If there is a problem it's easy to catch it pretty quickly.

3 years ago

Reply from Sparrow Electric

Beth thanks for the nice review. Glad you enjoy your system. George Hofmann COO

Sep. 30th, 2022

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Verified Customer

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Troy

I just met them at the community function but the guy that helped us was very helpful and straight forward. Installation went fairly well, one of the installers did fall through the ceiling and we had to wait for a while to have that patched up. It'd be great to have backup batteries, I've seen billboards for other companies that do offer that with an installation for free.

3 years ago

Reply from Sparrow Electric

The battery they offer would likely not power your stove. We do offer one of the best prices on batteries, but honestly if it sounds to good to be true, it most likely is. Give is a call if you want to price out a battery that will power your home. George Hofmann COO

Sep. 30th, 2022

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Verified Customer

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DAVID Q LEBARON Ivins, UT

The whole process was smooth and professional and the solar system has been just what I hoped it would be. The only reason I don't give them a full 5 stars is because a year after the system was installed their billing department tried to re-bill me for a portion of the system. When I tried to get some help with this it was difficult to get a person to respond to me, and when I did I had to prove I had paid off the system by producing my credit card statement showing as much.

3 years ago

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Verified Customer

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Jason Singer South Jordan, UT

I liked their salesperson. I liked how they helped a lot getting the solar rebate paperwork taken care of. The installation team was good. And I like the mobile app they set me up with to monitor panel function and energy production.

3 years ago

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Verified Customer

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Karen

Customer service could be improved. They kept sending me instructions to connect to our server and it didn't work because we have a new internet server and it took them a month and a half to get out here and help me connect. Seems to be good, I have no complaints other than it took a while.

3 years ago

Reply from Sparrow Electric

Gosh Karen, sorry it took so long. Glad its working now. George Hofmann COO

Sep. 30th, 2022

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Verified Customer

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Kristen

We have had issues with it not reading properly, not working properly for weeks on end. There was several weeks and we didn't have any solar being coming in and it was broken and took them weeks to get here and fix them. They installed it on the day they said they would. I had no problems with that.

3 years ago

Reply from Sparrow Electric

Glad the system is working now, sorry for the delay, labor shortages have slowed our response ability. George Hofmann COO

Sep. 30th, 2022

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Verified Customer

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Thane Heninger West Jordan, UT

They installed the solar panels and they have performed well. I recently contacted them for adding to the system. We set an appointment and then I had to reschedule, but was unable to contact them. They haven't followed up.

3 years ago

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Verified Customer

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Daniel

It went really smoothly, there was no problems. The installers are very friendly and open to questions. It felt good, they are my favorite company.

3 years ago

Reply from Sparrow Electric

Daniel so happy the process was good, please refer us to a friend for $1,000 payment to you if they install. George Hofmann COO

Sep. 30th, 2022

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Verified Customer

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David

It's done it's job cause we needed little maintenance so that's good. It was a good price and the timing worked out.

3 years ago

Reply from Sparrow Electric

David, glad its working so well can you refer a friend, we reward referrals with $1,000 if the referral installs. George Hofmann COO

Sep. 30th, 2022

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Verified Customer

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Heather

Installation was very smooth, they came out very fast, got it done super quickly.

3 years ago

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Verified Customer

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David

The installation process was smooth and seamless. I've never had any issues.

3 years ago

Reply from Sparrow Electric

Thanks David, enjoy your system!

Sep. 2nd, 2022

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Verified Customer

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Greg Northcutt Woods Cross, UT

They did a good job. They fix problems quickly.

3 years ago

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Verified Customer

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Kelley gee Layton, UT

They did a fantastic job. Everything went pretty smoothly.

3 years ago