Sparrow Electric Reviews

3.3

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62 User Reviews

5.8

Overall Score

3.3

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62 User Reviews

5.8

Overall Score

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Summary of Reviews

Star Rating

3.3

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62 Reviews

Review Breakdown

5 grade

29%

4 grade

24%

3 grade

16%

2 grade

11%

1 grade

19%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Verified Customer

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John

I reached out a few times to talk to them about adding a battery and I never got never heard back. They took care of all the permits and everything like that, it was a really good experience from the installation standpoint. I was noticing birds getting underneath the panels and there was a company that came along and added a net around the the bottom of the panels to prevent that and it would have been nice if they would have just done that upfront.

3 years ago

Reply from Sparrow Electric

John reach out to me at 385-271-0181 if you are still interested in batteries. Sorry about the birds, we generally dont find they are a problem. George Hofmann COO

Sep. 30th, 2022

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Verified Customer

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Monica

We were told that we could later add more solar panels (we were grandfathered in) but when we went to add more panels Sparrow more than tripled the cost of each panel, so it was not reasonable to add anymore panels, so we won't be going with them again. We'll find another company.

3 years ago

Reply from Sparrow Electric

I am sure that you have noticed what inflation has done to everything, our costs have really gone up, but we find we are still one of the best values compared to other solar companies. George Hofmann COO

Sep. 30th, 2022

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Sam West Jordan, UT

Solar panels seem to be always working great, however, I still have no idea how solar panels are saving me money. Monthly bill still seems like it hasn't changed.

3 years ago

Reply from Sparrow Electric

There are several ways to measure the panels success, one is you can view it on your phone app from sparrow or two call our customer service representative walter at 385-271-0189 and he can help you calculate their production. thanks, please give us a call

Sep. 30th, 2022

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Reginald Hughes Provo, UT

Their sales rep didn't tell us that our solar system wouldn't work if the grid went down. So we had to purchase a $25,000 backup battery to solve that big problem.

3 years ago

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Jerilyn Densley Woods Cross, UT

I've tried to get someone to quote me on adding more panels to my system and they never got back to me. So disappointed.

3 years ago

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Dave Tremonton, UT

The app doesent like android and is difficult to get working so I end up not being able to monitor my system from my phone

3 years ago

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Edwin

I don't think they checked the usage very well. I'm not getting the savings that I thought I would get.

3 years ago

Reply from Sparrow Electric

We would be happy to go over production with you. Your system needs to be installed an entire year to even out production. If its over a year please call Walter at 385-271-0189 and he will review production levels with you

Sep. 30th, 2022

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Gustavo Ibarra PhD Salt Lake City, UT

They did a,good job, but later did not take care of a problem, still paying to much

3 years ago

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Coby

They are pretty good they help finance. It seems like they have a lot of issues with the system.

3 years ago

Reply from Sparrow Electric

Coby if the system is still and issue please call Walter at 385-271-0189 and he will help trouble shoot.

Sep. 30th, 2022

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Verified Customer

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John

Went without solar for 4 months until somebody got off their butt to fix it.

3 years ago

Reply from Sparrow Electric

OUCH, I hope its fixed now. Call Walter at 385-271-0189 if you have problems

Sep. 30th, 2022