Sparrow Electric Reviews

Literally made me feel like an inconvenience to them when trying to express my concerns. We were approved for solar with a loan. The guy we were working with quit through our process but still texted me as if he worked there. We got all the way to approval with RMP our power company. We were in the waiting phase to get out panels installed. Bit the guy quit in that time frame. The solar panels were to be put on and functioning before the end of the year. But to no avail when I contacted sparrow to see what was going on they said they would not be put on by end of the year and we would have to wait till the following year. I was LIVID. Main selling point was the money back the following year for the solar panels come tax season because it qould have helped with finishing our yard. But when I express my frustration they pretty much told me to bad and would not work with me even though I have plenty of emails stating they would have been completed before the end of the year. But apparently they can not keep to their word. I'm glad that we never got them on from solar electric and went with a different company who are very transparent and kept me in the loop at all times. I do NOT recommend this company to anyone not even worst enemy.

After the initial issues and bumps in the road it's been amazing ever since. Very user friendly, very easy. I can see the panels each individually and they they they produce their great products it was just that initial issue with the installation that was the problem. The needed to redo my roof and there was very poor communication. There was a mess all over my yard and driveway during the process and they damaged some of my property. Once it was installed it took months to become active.

They put a huge hole in the wall and then when I tried to get them to come out and fix it they refused and said it was not a problem and then finally I got somebody to admit that they had to put a whole on my wall and finally after lots of effort they came out and fixed the whole. Customer service could be better as well as communication and more honesty.

They underestimated our power usage. When trying to get ahold of them to see about a re-evaluation or to see what could be done. I got the run around for over 2 months while someone was "working on it". Finally when someone got back with me who said they had looked into it, they did not have any solutions to offer and I was told it is what it is. Worst customer experience. Worst service as it may have lowered our bill, we don't have enough panels.

Updated my review to one star because the company closed their doors without any notification to customers like me who have existing warranties on their stuff. I have no idea who to turn to and how much I’ll be forced to pay or off pocket now for services that should be covered. They're easy to work with, they answer all of my questions, they put everything in a really timely manner.

It was really hard to work with them. I had to call back multiple times. We didn't even get our solar up in running until like 2 years maybe 3 years after we started the process. The installation process was pretty quick. They just came and installed. They promised a lot of things and we aren't saving any money.

Not a good experience. A lot of issues with their installation to the point where they left my my backyard destroyed and couldn't find any contractors to come at all. The equipment seems to work all right, but I'm making less power than they claimed.

They don't communicate, return calls. Once the solar panels are installed, they're done.

No follow up, wrong parts installed, not meeting production goals, stay away from them.

They dont return calls, and they have never finished the project

They spam my inbox even though I'm not affiliated with the company

Have no idea why I'm paying so much for my bill?