Sparrow Electric: Read 62 User Reviews From Real Homeowners

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Verified Customer

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Melissa MacPherson utah

Hi, my name is Melissa. I'm from Utah and I heard about Sparrow Electric from a friend of mine. They referred me over and I'm so glad that they did. I enjoyed every part of the process of working with Sparrow from the initial appointment with the sales rep who explained everything to me very patiently because I was a bit of a novice and didn't know about solar. Um Then they also took the time to uh work with the city on my behalf, get all the permits and everything so that I didn't have to worry about that. And then the installation process was also very smooth. The gentleman that came and did got on my roof, they took care of everything and then cleaned out everything was just perfect when they left. It didn't take as long as I expected and the best part for me is just the peace of mind of knowing how much my payment's gonna be every month. I don't have to worry about it fluctuating. And then also the peace of mind of having the 25 year warranty that comes with the solar panels that sparrow put on my roof. I highly recommend Sparrow Electric. I would work with them again if I moved to a new house

3 years ago

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Noel Shepherd Grantsville, UT

They lived up to the promises they made. Installation was completed in a timely manner. The power company was not so responsive. Due to them being late Sparrow connected a generator so my family would have heat while waiting for the power company to show up and make the connection. Very pleasant and professional

3 years ago

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Verified Customer

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Beth

They are really responsive. We did have an issue with one of our panels failing and they responded very quickly, although it did take a long time to get the repair but that was not their fault it was just because of supply issues. They came out and fixed at no cost to us it was great. They were very communicative. It's easy to tell if it's working because they have an app you can look and see what power is being generated. If there is a problem it's easy to catch it pretty quickly.

3 years ago

Reply from Sparrow Electric

Beth thanks for the nice review. Glad you enjoy your system. George Hofmann COO

Sep. 30th, 2022

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David

They mislead people with the how they explain the tax credit to customers before they buy panels. They have some very high end components. We don't really have any big issues as far as I remember. It went on a schedule and they got done as it was promised. We had a few issues at the beginning and they were able to solve them after they were installed and they were helpful along the way.

3 years ago

Reply from Sparrow Electric

Not sure what happened, all of our material explains the tax credits may vary and you should consult your CPA to find out about your individual tax situation. Sorry for that, but glad the rest of the process worked as it should. George Hofmann COO

Sep. 30th, 2022

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Shane

They answered all my questions and were quick to come over and sit down with me my family and show us what they can do. In the middle of Covid pandemic it was a little hard to get a hold of somebody. They get their team over here to help me address any situation. Installation went smooth and it seemed like it didn't take very long. They were very friendly, jumped in quickly and they were on their way. I am very glad I got the solar panels, it saves me so much money on my electric bill so I am very, very happy and satisfied.

3 years ago

Reply from Sparrow Electric

Shane, glad the panels save your money. If you would like to save/earn more please refer a friend and earn $1,000 if they install. George Hofmann COO

Sep. 30th, 2022

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Troy

I just met them at the community function but the guy that helped us was very helpful and straight forward. Installation went fairly well, one of the installers did fall through the ceiling and we had to wait for a while to have that patched up. It'd be great to have backup batteries, I've seen billboards for other companies that do offer that with an installation for free.

3 years ago

Reply from Sparrow Electric

The battery they offer would likely not power your stove. We do offer one of the best prices on batteries, but honestly if it sounds to good to be true, it most likely is. Give is a call if you want to price out a battery that will power your home. George Hofmann COO

Sep. 30th, 2022

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Verified Customer

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DAVID Q LEBARON Ivins, UT

The whole process was smooth and professional and the solar system has been just what I hoped it would be. The only reason I don't give them a full 5 stars is because a year after the system was installed their billing department tried to re-bill me for a portion of the system. When I tried to get some help with this it was difficult to get a person to respond to me, and when I did I had to prove I had paid off the system by producing my credit card statement showing as much.

3 years ago

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Verified Customer

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Jason Singer South Jordan, UT

I liked their salesperson. I liked how they helped a lot getting the solar rebate paperwork taken care of. The installation team was good. And I like the mobile app they set me up with to monitor panel function and energy production.

3 years ago

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Kristen

We have had issues with it not reading properly, not working properly for weeks on end. There was several weeks and we didn't have any solar being coming in and it was broken and took them weeks to get here and fix them. They installed it on the day they said they would. I had no problems with that.

3 years ago

Reply from Sparrow Electric

Glad the system is working now, sorry for the delay, labor shortages have slowed our response ability. George Hofmann COO

Sep. 30th, 2022

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Verified Customer

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John

I reached out a few times to talk to them about adding a battery and I never got never heard back. They took care of all the permits and everything like that, it was a really good experience from the installation standpoint. I was noticing birds getting underneath the panels and there was a company that came along and added a net around the the bottom of the panels to prevent that and it would have been nice if they would have just done that upfront.

3 years ago

Reply from Sparrow Electric

John reach out to me at 385-271-0181 if you are still interested in batteries. Sorry about the birds, we generally dont find they are a problem. George Hofmann COO

Sep. 30th, 2022

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Karen

Customer service could be improved. They kept sending me instructions to connect to our server and it didn't work because we have a new internet server and it took them a month and a half to get out here and help me connect. Seems to be good, I have no complaints other than it took a while.

3 years ago

Reply from Sparrow Electric

Gosh Karen, sorry it took so long. Glad its working now. George Hofmann COO

Sep. 30th, 2022

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Jeremy

It just took a lot of permitting, the installation was one day, which is nice, and then they had to do a few things after until the system could be turned on. I think communication could be better.

3 years ago

Reply from Sparrow Electric

Thanks Jeremy, we are really working on communication, thank for joining Sparrow!

Sep. 2nd, 2022

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Linda Tooele, UT

Promises made. Promises not kept. For a year and a half I have had a panel that is producing only about half of its capacity. Sparrow Electric twice send someone to find the problem, but they haven't done anything to remedy the problem. There have been many explanations offered about why the panel hasn't been replaced. I'm just getting the run around.

3 years ago

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Jordan Santaquin, UT

Literally made me feel like an inconvenience to them when trying to express my concerns. We were approved for solar with a loan. The guy we were working with quit through our process but still texted me as if he worked there. We got all the way to approval with RMP our power company. We were in the waiting phase to get out panels installed. Bit the guy quit in that time frame. The solar panels were to be put on and functioning before the end of the year. But to no avail when I contacted sparrow to see what was going on they said they would not be put on by end of the year and we would have to wait till the following year. I was LIVID. Main selling point was the money back the following year for the solar panels come tax season because it qould have helped with finishing our yard. But when I express my frustration they pretty much told me to bad and would not work with me even though I have plenty of emails stating they would have been completed before the end of the year. But apparently they can not keep to their word. I'm glad that we never got them on from solar electric and went with a different company who are very transparent and kept me in the loop at all times. I do NOT recommend this company to anyone not even worst enemy.

3 years ago

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Dylan

I haven't had any problems with it, so it's a good quality. They're very easy to get a hold of and they're super friendly and answer all my questions.

3 years ago

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Christopher

They have the best financing. Equipment works really well. They should consider including a package to have a cage built around the panels for the birds.

3 years ago

Reply from Sparrow Electric

Christopher there is something called Critter Guard that can be installed if you have a bird problem. Its not too pricy and does a nice job. Give us a call if you want them installed. George Hofmann COO

Sep. 30th, 2022

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Monica

We were told that we could later add more solar panels (we were grandfathered in) but when we went to add more panels Sparrow more than tripled the cost of each panel, so it was not reasonable to add anymore panels, so we won't be going with them again. We'll find another company.

3 years ago

Reply from Sparrow Electric

I am sure that you have noticed what inflation has done to everything, our costs have really gone up, but we find we are still one of the best values compared to other solar companies. George Hofmann COO

Sep. 30th, 2022

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Verified Customer

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Thane Heninger West Jordan, UT

They installed the solar panels and they have performed well. I recently contacted them for adding to the system. We set an appointment and then I had to reschedule, but was unable to contact them. They haven't followed up.

3 years ago

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Stacey

They put a huge hole in the wall and then when I tried to get them to come out and fix it they refused and said it was not a problem and then finally I got somebody to admit that they had to put a whole on my wall and finally after lots of effort they came out and fixed the whole. Customer service could be better as well as communication and more honesty.

3 years ago

Reply from Sparrow Electric

So sorry Stacey, glad we finally got it taken care of. Honestly labor is a huge issue for us and many other companies right now. George Hofmann COO

Sep. 30th, 2022

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Verified Customer

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Colby

After the initial issues and bumps in the road it's been amazing ever since. Very user friendly, very easy. I can see the panels each individually and they they they produce their great products it was just that initial issue with the installation that was the problem. The needed to redo my roof and there was very poor communication. There was a mess all over my yard and driveway during the process and they damaged some of my property. Once it was installed it took months to become active.

3 years ago

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Verified Customer

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Vickie

The equipment made it through an earthquake and didn't have any problems. Sparrow's always willing to answer questions and they're available.

3 years ago

Reply from Sparrow Electric

Vickie thanks for the nice comment. George Hofmann COO

Sep. 30th, 2022

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Verified Customer

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Kenneth L Bean Salt Lake City, UT

polite, efficient, always did what they promised -- there was an error on their part and they were back within minutes of our call

3 years ago

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Kassy Whetten Tooele, UT

They underestimated our power usage. When trying to get ahold of them to see about a re-evaluation or to see what could be done. I got the run around for over 2 months while someone was "working on it". Finally when someone got back with me who said they had looked into it, they did not have any solutions to offer and I was told it is what it is. Worst customer experience. Worst service as it may have lowered our bill, we don't have enough panels.

3 years ago

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Courtney

Updated my review to one star because the company closed their doors without any notification to customers like me who have existing warranties on their stuff. I have no idea who to turn to and how much I’ll be forced to pay or off pocket now for services that should be covered. They're easy to work with, they answer all of my questions, they put everything in a really timely manner.

3 years ago Edited January 10, 2024

Reply from Sparrow Electric

Thanks, glad you joined the sparrow flock

Sep. 2nd, 2022

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Verified Customer

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Sam West Jordan, UT

Solar panels seem to be always working great, however, I still have no idea how solar panels are saving me money. Monthly bill still seems like it hasn't changed.

3 years ago

Reply from Sparrow Electric

There are several ways to measure the panels success, one is you can view it on your phone app from sparrow or two call our customer service representative walter at 385-271-0189 and he can help you calculate their production. thanks, please give us a call

Sep. 30th, 2022

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Daniel

It went really smoothly, there was no problems. The installers are very friendly and open to questions. It felt good, they are my favorite company.

3 years ago

Reply from Sparrow Electric

Daniel so happy the process was good, please refer us to a friend for $1,000 payment to you if they install. George Hofmann COO

Sep. 30th, 2022

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Melanie

I couldn't get a hold of people to address the issues that I have. They installed it wrong and had to come back. Seems to work now that they got it going. They just need to be more accurate to things right first time.

3 years ago

Reply from Sparrow Electric

Sorry you have had trouble getting in contact with us, if you have issues please reach out to Walter at 385-271-0189 and we sill take care of you

Sep. 30th, 2022

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Charlotte

They gave me unrealistic expectations and can't actually deliver what they said. Install was fine, they were quick and fast and seemed to do a good job. They're pretty responsive.

3 years ago

Reply from Sparrow Electric

So sorry for the unrealistic expectations, with the shipping issues going on, getting parts has been more difficult than we expected. Please accept my apology. George Hofmann COO

Sep. 30th, 2022

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Paulette

It was really hard to work with them. I had to call back multiple times. We didn't even get our solar up in running until like 2 years maybe 3 years after we started the process. The installation process was pretty quick. They just came and installed. They promised a lot of things and we aren't saving any money.

3 years ago

Reply from Sparrow Electric

If you fell the system is not producing, please call Walter at385-271-0189 he can review the production and if we are not producing what we promised we will honor the production guarantee

Sep. 30th, 2022

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Jason

Not a good experience. A lot of issues with their installation to the point where they left my my backyard destroyed and couldn't find any contractors to come at all. The equipment seems to work all right, but I'm making less power than they claimed.

3 years ago

Reply from Sparrow Electric

Jason, the system needs to be installed for one year to equalize the power production. We sell the systems to produce and average of your yearly power use, we cant get to the average without going the entire year. The alternative would be to over sell you and over charge you to cover your single highest power use month, and we don't think that is the most cost effective to you. Give us a call at the end of the year if you still feel it is under producing George Hofmann COO

Sep. 30th, 2022

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Verified Customer

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Reginald Hughes Provo, UT

Their sales rep didn't tell us that our solar system wouldn't work if the grid went down. So we had to purchase a $25,000 backup battery to solve that big problem.

3 years ago

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Jerilyn Densley Woods Cross, UT

I've tried to get someone to quote me on adding more panels to my system and they never got back to me. So disappointed.

3 years ago

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David

It's done it's job cause we needed little maintenance so that's good. It was a good price and the timing worked out.

3 years ago

Reply from Sparrow Electric

David, glad its working so well can you refer a friend, we reward referrals with $1,000 if the referral installs. George Hofmann COO

Sep. 30th, 2022

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Dave Tremonton, UT

The app doesent like android and is difficult to get working so I end up not being able to monitor my system from my phone

3 years ago

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Matthew Burgon Lehi, UT

good experience in Solar Install. On time, kept me updated, etc.

2 years ago

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Darin Lewis Salt Lake City, UT

Was quick and easy. They explained everything well and the install was great.

3 years ago

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Carla Post Grantsville, UT

The install went smoothly and we are happy with the electric output.

3 years ago

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Heather

Installation was very smooth, they came out very fast, got it done super quickly.

3 years ago

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Edwin

I don't think they checked the usage very well. I'm not getting the savings that I thought I would get.

3 years ago

Reply from Sparrow Electric

We would be happy to go over production with you. Your system needs to be installed an entire year to even out production. If its over a year please call Walter at 385-271-0189 and he will review production levels with you

Sep. 30th, 2022

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Verified Customer

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Rocky Snow Clearfield, UT

Solar Installation and Product knowledgement.Superior Project Management

3 years ago

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daniel knutsen Lehi, UT

Very helpful, courteous & willing to answer all my questions along the way.

3 years ago

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Gustavo Ibarra PhD Salt Lake City, UT

They did a,good job, but later did not take care of a problem, still paying to much

3 years ago

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Reuben Dunn Salt Lake City, UT

They delivered the service exactly as promoised

3 years ago

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Kevin Linkous Draper, UT

Sales person lied and was shady - we love the solar panels but are stuck paying a super high price based on his lies

3 years ago

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Coby

They are pretty good they help finance. It seems like they have a lot of issues with the system.

3 years ago

Reply from Sparrow Electric

Coby if the system is still and issue please call Walter at 385-271-0189 and he will help trouble shoot.

Sep. 30th, 2022

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Barbara

The installation process was without any problems.

3 years ago

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Will

They were nice and they got the job done fast.

3 years ago

Reply from Sparrow Electric

Will, thanks for the nice comment, remember we will reward you with $1,000 if you refer a friend and they install

Sep. 30th, 2022

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Joesph Wheeler Layton, UT

Professional, friendly, and willing to explain

3 years ago

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Tami Christian Orem, UT

They were quick and thorough. Super friendly

3 years ago

Reply from Sparrow Electric

Tami, thanks for the nice review. George Hofmann COO

Sep. 30th, 2022

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Verified Customer

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Gary Collins Riverton, UT

Valerie is very nice but knowledgeable about the products.

3 years ago

Sparrow Electric Reviews

Summary of Reviews