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Solar SME Reviews

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Star Rating

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4.7

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297 Reviews

Review Breakdown

5 grade

86%

4 grade

7%

3 grade

3%

2 grade

1%

1 grade

3%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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K&M Z Roanoke, VA

Areej, Ray, and the team from SolarSME were good to work with. The materials were backordered due to supply challenges, and we opted to go with a different panel. Once materials were delivered, the process picked up pace. Install teams were good, and SolarSME coordinated all necessary paperwork with the utility company and county offices. The only main hiccup was getting final Permission To Operate. The process took twice as long due to a submission oversight. Overall, I was pleased with project. Now I'm anxious to see how well the system performs and to reap the potential savings in my electric bill.

2 years ago

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Reply from Solar SME

We are very grateful to receive your positive feedback. Your kind words are truly appreciated. We are committed to providing the highest quality services and your feedback reinforces our efforts. We are honored to have you as a customer and hope to continue serving you. Thank you again for your support and for choosing us as your preferred business. Once again, Thanks for rating 4 stars

Mar. 30th, 2023

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Dan Chan Palestine, TX

I used energy sage to bid several companies against one another. I chose solar sme due to their low interest rate and high quality equipment and micro-inverters. During the estimation phase I was sent contracts to sign that seemingly added $19,000 to the bottom line cost of the project. I inquired about this added cost which was not mentioned or noted anywhere in my documents that I had seen. After I asked about the increase I was advised it was a loan organization fee. I felt blindsided by this fee. I read all of the documents they sent me and the emails and never saw this fee mentioned once. After I told them I would seek secondary financing they said I could get same as cash financing but with a 6.99% interest rate rather than the .99 advertised. I plan to pay the system off quickly so I am not worried about the interest rate increase. After dealing with the financial side I was handed off to Dan M for the project and he was great! He handled every situation quickly and answered messages and emails almost instantly like a pro!! Solar sme is lucky to have this guy! The installers left a lot of trash at my home, zip ties, bolts, plastic protector pieces in my gutters etc, but they did a good job installing the panels, their electrician did an excellent job with his attention to detail and wire organization! The system went online the day they finished install, their was a hangup with some of the equipment but Dan made it right quickly! I highly recommend solar sme, just be careful with their finance dept!

3 years ago

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Reply from Solar SME

We really appreciate that you take out time for a detailed review. It is honorable for us that our valuable customer is happy with our service and team performance. Dan is a very hard working employee and always make sure to assist the client in best possible way. Customer satisfaction is our priority and your valuable feedback is motivation for us. Thank you so much for rating 4 star to us. Really Appreciated!

Oct. 25th, 2022

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savyconsumer Corpus Christi, TX

I would actually rate this company 4.5 stars out of 5; however, BBB rating system doesn't allow for half stars. They were very attentive throughout the entire process, from negotiating terms of the contract through to final completion. I felt I could always call my representative and he would find out the answer to my questions or update me on where we were along the way. In fact, I rarely needed to reach out because my rep was in constant contact with me. The reason for deducting a star (or .5 of a star, again, if it were possible) is because I felt a little more could have been done to go over the aesthetics and installation of our solar project. First was running conduit on top of the roof to connect the solar arrays, instead of running wires through attic, while easier to install it requires more holes drilled in the roof, to anchor the conduit, and increases the probability of water ingress in future. I was explained the technique they use to prevent leaks and was assured that will not be an issue. Second was the color of racking system to blend a bit better with our roof. That extra attention to detail and they would be 5 stars! Overall, I would recommend Solar SME to my friends and family if they were installing solar. I'm extremely picky about the contractors I hire and I would say they met and even exceeded my overall expectations.

4 years ago

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Reply from Solar SME

Hello!
Thank you for your valuable and honest feedback. We really appreciate it.
We're glad to hear that your experience with Solar SME went great!
We'll make sure to take care of the concerns that you shared with our future customers and we'll have our team give their work the extra attention to detail that you suggested.
Best Regards,
Solar SME, Inc.

Apr. 29th, 2021

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Kyle opalk Temple, TX

Most of the process was great. I had some periods of slow responsiveness (having to email 2 or 3 times before they got back to me) but nothing too worrisome. Biggest issue I had was with the Solar SME installers -- they ALWAYS left trash and debris in my yard, some of it large enough that it would have destroyed my lawn mower had I not seen it in time... I found at least a dozen pieces of metal, plastic caps, wires, screws, etc. They need to do a better job of cleaning up after themselves.

2 years ago

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Reply from Solar SME

Thank you for your valuable feedback. We apologize for any inconvenience caused by the periods of slow responsiveness and the lack of proper cleanup. We appreciate your input and will address these issues to ensure a better experience for our customers in the future.

Jul. 10th, 2023

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Del Emery Toccoa, GA

I bet much appreciate the job Mike did pulling together the right size system at the right price for us. I do wish that I could have been placed with a customer service person that spoke better English. This is probably my fault because I know that he is trying very hard to speak the best English but I just can't understand him. I asked that he communicate with me only in writing, which he is, and that helps.

4 years ago

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Reply from Solar SME

Hello Del,
Thank you for your feedback. We are glad that you're satisfied with the services that were provided to you.
Next time, we'll make sure to assign a sales representative to you who can speak English fluently.
Best Regards,
Solar SME, Inc.

Feb. 16th, 2021

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Rubius Avonside Lynchburg, VA

I am currently working with Solar SME to get my solar panels installed at my house. We are still in the middle of permitting, Design Approvals and Loan paperwork but the customer service provided by Alex, Steve and Zack has been amazing. They have answered all my questions so far and have been quick to response to any inquires. You are all doing a great job, glad I decided to go with Solar SME! :)

5 years ago

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Reply from Solar SME

Hi Rubius,
Thank you for choosing Solar SME.
We look forward to having your system up and running in no time!
Best regards,
Solar SME, Inc.

Oct. 27th, 2020

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Dusten

Attentative and accommodating from start to finish. Worked with me to meet my financial requirements to make the project worthwhile.

5 years ago

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Reply from Solar SME

Hi Dusten!

Thank you for reviewing our services! Happy to know you're satisfied with your project.
We always make sure that our clients make the most out of their investment.

Regards,
Solar SME, Inc.

Sep. 22nd, 2020

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Nick Fiorello

My system has been running since 2020, but required some repairs recently. While there were some initial problems getting in touch with someone, once I had their attention, they worked really hard to make sure everything was fixed to my satisfaction. System is back to 100% and I'm happy with the outcome.

2 years ago Edited March 30, 2023

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Reply from Solar SME

Hello Nick! We sincerely regret the inconvenience. We have been informed by our service team that microinverters have been replaced and our team is constantly monitoring your system to make sure of its performance. We confess the delay in the process but it was only due to late shipment. For further assistance, Faris and Basem are available. Thank you

Feb. 15th, 2023

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Cat Atlanta, GA

I liked that I was able to get a valid proposal of work without needing to have on-site visit (during covid). Alex was helpful and made himself available whenever was convenient and gave me much more insight into the available and recommended products. Unfortunately, this was not a good time for me to move forward with the solar but thank you!

4 years ago

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Reply from Solar SME

Hi Cat,
We're glad Alex could help you in your solar research! We hope to hear back from you soon and help you make an informed decision to go solar.
Best Regards,
Solar SME, Inc.

Mar. 15th, 2021

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Jerry Sulat Milford, PA

Quality job. Easy to deal with, timely, and professional. My personal rep Mario A handled all scheduling, permits, and coordination with the power company. He was always easily accessible.

3 years ago

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Reply from Solar SME

Hi Jerry, Thank you for your feedback. We really appreciate your response on our services. Regards, Solar SME, Inc.

Jul. 26th, 2022

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DAVID BANKS Dallas, TX

Solar SME gave me the best quote on Energy Sage Site. In the second stage I start dealing with Andre L. He insured all equipment was shipped to my location for installation.

2 years ago

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Reply from Solar SME

We appreciate your warm words. We are glad to know that you are satisfied with our team's performance. Customer satisfaction is our priority and your valuable feedback motivates us. Thank you for sharing feedback and rating us 4 stars.

Apr. 25th, 2023

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Philip John

Install and services are great. could improve on after sales service.

1 year ago Edited March 21, 2024

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Reply from Solar SME

Thank you for your feedback! We're glad you found our installation and services great. We always strive to enhance our after-sales service. Thanks for choosing SolarSME!

Mar. 22nd, 2024

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James Brady Riceville, TN

Solar SME has very good customer service. Their people stayed focused and followed through on a tougher than normal install.

4 years ago

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Reply from Solar SME

Hi James,
Thank you for an honest feedback.
Regards,
Solar SME, Inc.

Apr. 9th, 2021

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Arjav Parikh

Great service, good follow up and good local contractors

5 years ago

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Reply from Solar SME

Hi Arjav!

Thank you for your review!
Pleased to know that our services met your expectations.

Regards,
Solar SME, Inc.

Sep. 22nd, 2020

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Anwar Abdullah Chester, VA

Liked most: Good material. Good prices. Good options Disliked: Took too much time to complete the work.

5 years ago

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Reply from Solar SME

Hi Anwar,
Thank you for your honest feedback!
We are glad to know that you're satisfied with your system.
Bigger residential projects sometimes take longer than expected to be completed.
We hope that you start saving thousands of dollar on your electric bills!
Regards,
Solar SME, Inc.

Sep. 9th, 2020

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Paul Greenville, NC

Price and quality of equipment and willingness to adjust timelines for the project

1 year ago

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Reply from Solar SME

We're delighted to hear your positive feedback! Thank you for choosing SolarSME. We are pleased to have met your expectations.

Mar. 7th, 2024

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Jerome Paulson Colonial Beach, VA

They were easy to work with. Did a good job; and we’re saving money on our electric bill

5 years ago

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Reply from Solar SME

Hi Jerome,
Thank you so much for taking the time to leave an excellent feedback. We really appreciate your business and we are glad that you've started saving money on your electric bill.

Thank you!

Sep. 8th, 2020

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Joshua Kresge Freeland, PA

very helpful. very knowledgeable helped you through the full process

3 years ago

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Reply from Solar SME

Hi Joshua, Thank you for your feedback. We really appreciate your response on our services. Regards, Solar SME, Inc.

Jul. 14th, 2022

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Kristoffer Werhnyak Pittsburgh, PA

Good quotes didn't benefit me in my situation

3 years ago

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Reply from Solar SME

Thank You so much for your positive feedback. We are happy to know that you are satisfied with our quotes. We will look forward to serve you in the future. Thanks once again for a 5-star rating.

Nov. 12th, 2022

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Kintress Danville, VA

Great!!! I loved it lots of great information!!!

4 years ago

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Reply from Solar SME

Hi Kintress,
Thank you so much for your feedback, We're glad you're satisfied with the experience.

Jan. 25th, 2021