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Solar Negotiators Reviews

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335 User Reviews
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Summary of Reviews

Star Rating

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4.7

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339 Reviews

Review Breakdown

5 grade

84%

4 grade

7%

3 grade

5%

2 grade

2%

1 grade

2%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Randy Reyes

I recently had an issue with monitoring capability regarding my inverter. After talking with Solar Negotiators they discovered an issue with my panels not being mapped. I also found out that the company that installed my panels that was under contract with solar negotiators installed my inverter with no monitoring capability that was not disclosed to me when they installed them. Now its costing me an additional $ 450 dollars to install a chip to allow the inverter to monitor my panels. I think solar negotiators are somewhat responsible when they specify to their contractors to disclose whether an inverter has monitoring capability before its installed .

5 years ago

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John

System functions properly. However, they was told me that it would it would produce high levels of energy no matter what: whether it was winter or summer. And it hadn't. And then even though my trees were high, they still installed the the the panels underneath and then I had to cut down the trees because it wasn't it wasn't producing. I think the person that came over misrepresented the facts.

5 years ago

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Carl Kassabian Fresno, CA

Slow to respond to inquiries. Permit process delayed work by 4 months, with no followup to County as to why delays. Poor communication with County. Had to take charge myself to get project moving by contacting Board of Supervisors.

4 years ago

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YG

Poor response to problems, production much lower than promised, when I contacted them to inquire about it, they blamed my tree and my energy use instead of trying to find a solution.

5 years ago

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David & Kimberley

Customer support is pretty responsive. I had an issue with a panel going out. I wasn’t notified for the longest and I thought I was going to lose money but I didn’t and they are trying to fix it.

5 years ago

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Tammy

It has been well over a year since someone has contacted me. I haven’t had anything to do or anything to replace. They have the best program. The guy who came to the house explained everything really well.

5 years ago

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Scott

Installation was behind schedule and took forever. It is decent quality equipment but they have not adequately addressed my issues and they advertise it incorrectly.

4 years ago

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Rick

So far the equipment has been very dependable but they seem to go through a lot of changes and when you start again with a problem and nobody knows anything.

5 years ago

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Christina

In the beginning it took more then the time they originally told us. Then after the year they never come back to talk to us about true up.

5 years ago

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Tim O Hare

Disappointed in the monitoring service system. My system was off almost a year and although I should check as well their monitoring system failed

5 years ago

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Lyndsi

It seems to be working good but I have had some questions that they did now have the answer to instantly and we have a bill every month.

5 years ago

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Shellie Divine Lemoore, CA

Returning calls after you have already bought the system do not happen . You have to track down people

4 years ago

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James

It works but I get no support from them. I was once told I could look at it from my phone and I find I can not.

5 years ago

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Sheri Caballero Madera, CA

Took too long to get panels installed (5 months). They blame city but I’m not sure

4 years ago

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Marc

They are too expensive and there were delays so it was called back but they are helpful.

5 years ago

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Griselda Maldonado Selma, CA

There were a few hiccups in our installation.

4 years ago

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Doua Yang Dos Palos, CA

The communication level needs improvement.

4 years ago

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Teresa Hanford, CA

Drop in communication throughout the process

4 years ago

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