Semper Solaris Reviews

A little slow on getting the permitting done, but other than that full thumbs up for these folks so far. Transparent with their production assumptions, reasonably conservative, etc. They use Sunpower panels, among the highest efficiency & reliability anywhere (some good enough for NASA), with the lowest degradation rate I've seen with a long warranty period. Panels designed but not made in the USA, but neither is the iPhone (nor any top tier cell phone). Other places go in hard for the sale, like a bunch of used car salesmen, how much you're going to save, blah blah. Don't fall for empty promises of production in the sales pitch, if it's not on paper/in contract, you don't have proof legally, and CSLB doesn't care beyond failure to operate/destroying your house during installation; output promises not met you have to take it to small claims yourself CSLB say. Do your own research & calculations to get a trustworthy evaluation of what to expect from a system. Production projections within warranty period ? Check. Panel maker not filing for bankruptcy? Check. Degradation rates supported by warranty/mfr data? Check. Search other sites, and see "not recommended" reviews on those sites to see the hidden story of what sellers you might be dealing with, interestingly Sempers average would go up rather than down. These guys are much better than the company in my look into getting solar last year, and the price $2k lower than that prior quote to boot.

For what it is worth, their customer service was better than the average of the other solar companies that I contacted and they delivered what they said that they would. One of my concerns was with the actual time that they took in getting back to me, which was acceptable, however, if you are a very busy person and do not have the time to continually spend time chasing them down, you will find yourself spending more time than you would like. Additionally, if you want something out of their normal products that they install, then you are really entering uncharted territory as their knowledge on battery backup, off-grid, and generator integration is, or was at the time that they performed my installation, non-existent. I have attempted to contact them regarding these items since, and have not heard anything back from them at all to date. These items are what my score really reflects. If they had informed me of the challenges that they were facing with respect to my requests in a timely manner, rather than me having to contact them, then I would have rated them higher. They were able to at least get the items that I requested to be able to use battery backups and generator input based upon my research. So, that was great. As for their installation teams, they were great, cordial, very efficient, and attentive to detail. They did arrive a little late the first day without calling to let me know, though. The hardware is definitely their strong point as it is top notch and the installation was completed just as stated. The performance has been great and the fact that they do not have a personal app that tracks performance and productivity has not really mattered as the Sun Power app has worked well even though it is a little light on features.

My consultant/sales rep, Roland O, was very knowledgeable, experienced, and professional. He was very patient in answering my questions to make sure I understood the process, but did not pressure me in any way. Unfortunately, thru no fault of the company or Roland O, my project fell through. For this reason I can only give them a 4 star rating, but should things change I will definitely call on them for my solar needs.

my wife and I went with Sempra Solaris and couldn't be happier, the install was quick and the work was clean. I've had to call customer a couple of times and they always been polite and addressed my issues immediately. They installed Sunpower panels and Sunpower inverters., the system has worked great. Thanks Sempra Solaris.

Was having a problem with them staying on top of problems I was having. It took a negative review to wake them up and get it taken care of. Leilua was a terrific help in getting this mess taken care of.

I had a good experience with Anela the sales person who was good at explaining everything. Anela was also prompt in communication. The installation went smooth and we are enjoying the solar panels

Nicole L listened to my questions and concerns. She is amazing to work with.

Delivered as promised and followup was terrific dealing with SDG&E problems.