Renova Energy: Read 62 User Reviews From Real Homeowners

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Verified Customer

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Teresa

Any time I've had a concern or call, they've been back to me within almost the hour, and if not, the same day. They've always been able to accommodate my schedule to come and clean, even when I was not available. They came out and mapped the best area on top of the flat roof. We have a foam covering over our roof. So they installed their brackets and then the company that did the foam came back and foamed around to make sure that everything was tight, and that there would be no leaks. And then the guys came out and put the panels in. They did all of our panels in one day. You couldn't have found a scrap of paper or a piece of trash from the guys being here those days. They were you know as far as cleaning up around the outside of the house and everything.

2 years ago

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Verified Customer

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Ronald

They do an excellent job, they're credible, professional and I can trust them. I've been using Renova's Systems equipment for several years now and it's always met my expectations and their promises. I had an additional system installed to augment Renova's and it's been 10 months. It still isn't connected. So you compare that to Renova because they they installed it in a matter of weeks. It was installed on time in an efficient manner. When I compare my installation to my neighbors, mine looks 100% better. They took the time to match my roof with paint on the electrical conduit, and they even matched the house with anything that they exposed. They painted it to match my house, so it looks for terrific. All my questions were always answered professionally and to my satisfaction.

2 years ago

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Verified Customer

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Anonymous

They're doing great. It puts out more watts per module, so there's less modules on my roof. I made the contact with them. We had a customer service rep come out, they went up on the roof, they measured the roof, they told me what they were going to do. They went back, did their analysis, came back out and when I met with them and they told me what they could do, signed the paperwork, they got everything on, all ordered and they came out and performed the task very efficiently and I had a panel upgrade and they coordinated with the utility. We were to get electricity, was turned back on the same day and I'm quite happy. They're very conscientious. Staff is knowledgeable, they're trained.

2 years ago

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Verified Customer

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Brenda

I was really happy and satisfied when I got their their solar and real satisfied with the business. Every time I call or talk to someone I get really nice service from them and they're always taking care of me. It went very smoothly and they were really informative in telling me exactly what they were going to do and showing me and I was very satisfied with everything. I really like the product. The solar panels seem really good and I haven't had any problems with anything.

2 years ago

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Verified Customer

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Spyglass house Palm Desert, CA

They followed through with everything. The company stands behind everything they tell you. Questions, concerns, or problems, they're there to answer it or come back out. And they were very helpful in getting Edison to hook me online. They were on time, they were professional, the young men that were here were neat, they cleaned up. They are wonderful.

2 years ago

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Verified Customer

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Jay

The organization seems to be very professional and they know what they're doing. I walked through the the factory where they were putting everything together, how they design stuff. Pretty impressive. The quality is outstanding. I have a cleaning 2-3 times a year for the panels and as long as you do that, it produces good electricity. There's really not anything else to do and it's just automatic. Everything is just going very well.

2 years ago

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Verified Customer

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Anonymous

I feel as though I'm doing my part to try to help our environment. They installed my equipment and I have had really no issues with them. No need to contact them further. I have been satisfied with the product and the energy that it gives me. They came out they the date that they said that they would, they installed the panels and it went very smoothly.

2 years ago

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Verified Customer

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Rebecca

Renova was the easiest to understand, they explained everything, they worked with me and I felt very comfortable and I felt like I was not being taken advantage of. I had my solar put in in 2012. It's now 2023 and they were very good. They came in, they were clean, they cleaned up after everything, they didn't destroy anything. Everything was done easily and correctly and I had no problems. I had two installations, one is a lease system and the other one is a purchase system. They're both on my roof and both installations went very well. Everything has been fine since the day I got it.

2 years ago

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Verified Customer

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Dewey

They respond to any inquiries and they reach out sometimes before I even know something's wrong. It seemed like it was very organized. That came in one day and did a survey of what they needed and then they started bringing the panels in. Two man crew were up on the roof putting everything in, very cordial people, very outgoing and telling me step by step what was going on and I thought everything went very smoothly.

2 years ago

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Verified Customer

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Patrick

Every time I had a question or wanted or needed something done they've been very responsive and I use them to clean my panels and they're very responsive. Always available. It went like a normal solar panel installation. It didn't have any hiccups, no problems. Went very smooth. They did what they said they were going to do. They arrived when they said they were going to arrive. Very happy with them.

2 years ago

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Verified Customer

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Richard

I think they're doing a good job. The installation is still working. I had one problem with it which Renova fixed. It's been working now about 8 years I believe and it works just fine. The technician showed up, did his work, asked me if he wanted me to check before he left, and I said no, that wasn't necessary because I trust Renova. I didn't require any support other than the procedure for billing, and I like the fact that they accomplished the work first and then billed me later, trusting me to pay, which of course I did and I will always do that I especially liked that service.

2 years ago

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Verified Customer

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Matthew

If I need any help, I call and they answer right away. There's always someone to answer the phone and they get back to me right away. The installer talked to me before install and went over how everything's going to go, how many days they'll be there, and what to expect. They were very thorough. I did end up having a little slight leak right after and they came out and fixed it right away. They were very responsive. Everything's working in good condition and everything works well.

2 years ago

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Verified Customer

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Bob

I've never had any problems and if I had any questions, they're very quick to answer the questions for me. It's been several years and there weren't any problems. When you call them they do what they say they're going to do when they're going to do it.

2 years ago

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Verified Customer

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Jerry Palm Springs, CA

It's only been up there couple of months, but so far I'm very very pleased with their service. Install went a lot smoother than I had anticipated and within two days it had it up and running and I was very pleased with their service.

2 years ago

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Verified Customer

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Ginger

Install was perfect. It was fairly quick. They always clean up after themselves. They answered any questions I had. I just found them very knowledgeable and and courteous. They really know what they're doing. They really know the business. I'm just very satisfied customer out of that. I'm a happy camper.

2 years ago

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Verified Customer

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Mitchell

It was overall a positive experience. My electric bills have been reduced. It went as promised and there were no problems. There's been an occasional time where people didn't get back to me in a timely manner on service, but things eventually got resolved.

2 years ago

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Verified Customer

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Paul

They've always been very responsive. We had problems with roof tiles and we had to have all of the panels removed from the roof and have all of the micro converters replaced, but Renova did that and did not charge us for it. It's always produced well and I never had problems.

2 years ago

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Verified Customer

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Richard

It took too long. Between the time that they signed me up for the installation, it was three or four months. I understand that's a standard time, but I don't understand why they signed people up and wait three or four months before they install. Once they installed, it was fine. Once the installers were here, it was fine. They call me when when the panels need washing and they come out and do the job and no fuss.

2 years ago

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Verified Customer

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Tod

When they say they're going to be here to do the panel cleaning and things like this, they're always here. They knock on the door. They ask me questions. When they're done, they knock on the door and say I'm done. I've never been disappointed in anything I've asked for.

2 years ago

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Verified Customer

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Robert

They've been very good. They have been reliable and there is a lack of problems with the equipment itself. It was very straightforward. The real problem we have and the reason for the three ratings is that the reconciliation bill. These are very high bills that don't make sense, but nobody seems to address the problem. So that's the only complaint that I have with this reconciliation bill.

2 years ago

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Verified Customer

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Barbara

They follow up, they get back to you in a timely manner. I didn't have to do a thing for installation. They took care of everything from the HOA permits to dealing with the energy company to everything. I didn't have to do a thing except pay the money. They used the best solar panels, and they're also made in United States.

2 years ago

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Verified Customer

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Bill

We've got a 20 year warranty on it, though we have only had it about 8 years. So far it's working fine. They didn't put enough panels at first, and they added more panels with no charge. They take care of business.

2 years ago

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Verified Customer

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Gerry

It all went pretty well, they've been installed for a couple years now. The issue I had was after the installation my roof leaked. I consistently am able to produce enough extra electricity that my bill from the power company is not very much.

2 years ago

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Verified Customer

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Barbara

I'm very happy. I'm a very satisfied customer. If there have been problems, they immediately deal with them. It went very smoothly, there were no issues. They came, they got their work done and it was it was perfect.

2 years ago

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Verified Customer

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Jocelyn

I don't always have communication with them when there's a problem. The installation process actually went really well. It was timely and they got the panels up in an efficient manner and we just really didn't have any complaints about the installation process. Everything was explained to us and they helped us get everything into place and gave us complimentary cleaning. So everything's really good.We have had panels go out and then we haven't really had any follow up with that. We still are being heavily billed by Edison, Southern California

2 years ago

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Verified Customer

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Char

The equipment is very reliable, it was a good installation, but I need more information about how I get my credits from the electric company. I tried to reach Renova a couple times and I didn't get an answer.

2 years ago

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Pat Gorman

I met with several organizations and Renova provided the right answers to my questions. My property has multiple trees that cast shadows over the roof at different times per day. The team spent the time and effort to understand, research and correctly place the system for optimal performance. The sales team was on top of every detail during contract creation and signature, the install team was professional and more import, cleaned up after they were done. They were more than willing to answer all the questions I had during the install. I am extremely pleased with the product, the team and the company. I am willing to have my home used as an example anytime. Renova is highly recommended.

8 years ago

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Susan O'Dell Santa Maria, CA

We had our Solar installed back in 2015 by Renova Solar. We actually got bids/proposals from three other solar companies and went to a solar seminar to learn more about the product. We came to the conclusion that Revova had the best price, the best product (Sunpower panels) and as we found out the best service and installation. I have and will continue to recommend Renova Solar to everyone who asks me about my solar. I agree that one needs to talk to other solar companies to see the differences. Just remember to compare apples to apples and you will most likely come to the same conclusion we did. Renova Solar is the BEST in the Coachella Valley!

8 years ago

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Dave eckert

New to the Palm Springs area we did not have a year's worth of power bills. All the other companies gave us proposals based entirely on best quests based on house size with no consideration of lifestyle or planned renovation. Renova did extensive measurements of the roof orientation, the various items consuming power, and our plans for changing appliances. The lease and permit process was simple and painless. The installation was incredibly professional and the follow up ongoing. I have referenced a number of people to them who have all reported the same quality of service. Being a LOCAL company is important here in the desert and I would not go to anyone else.

8 years ago

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Verified Customer

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Bernard

We've consistently had either extremely low or actually negative power bills. Very smooth, there were no problems. It took a couple hours until it was all installed.

2 years ago

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Anonymous

They remind me about washing the panels. Very professional. The quality has been good. One of the panels got broken and they replaced it at no cost really. It has been good.

2 years ago

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Verified Customer

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Thomas

It's pretty reliable and a good price. It went pretty smooth. The last time they came out to inspect I wanted to take a look at the panels. I found 19 panels broken since we live in a golf community.

2 years ago

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Bill

It went very well, it's very professional. The quality is very good. I've had very few problems, even though it's under the contract. It wasn't the money saving that I thought it would be overall, but other than that it's been a good system.

2 years ago

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JoAnn

Renova solar is one of the best customer oriented companies I have ever seen! From the energy consultant Mark to Fernando & the crew. They were very polite & conscientious . They even painted the equipment to match my house. I didn’t even ask. I have an HOA and Renova handled it all, I didn’t have to do a thing! I have an app on my phone that I can use to monitor my system to see how many kilowatts I am generating. Mark came on February 19th 2018 and I was up and running on April 5th. No up front costs and my monthly lease is $105 per month. I Highly recommend it!

7 years ago

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Jack Sauter

Very well represented and not a pushy company. The product is the finest in the industry which is very important but as important is the installers and followup to insure the quality is also the very best. This organization is very thorough and they recommend up front and throughout the interview to consult other firms and ask lots of questions . Pricing was well within the range of all whom I consulted but the deciding factor was the sincere honesty of Renova and the comfort level I felt with the proposal. The system has performed as presented, very satisfied!

7 years ago

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Gary Johnson Desert Hot Springs, CA

We have had our system for over a year. We had no pressure from the sales person, answered our questions and was very well informed. They were very professional and did a great job on the installation. They found some broken tiles on the roof and replaced them free of charge. They said the company policy is to leave the roof better than when they arrived. The estimate of power generated was spot on. They keep track of our power being generated and keep informed by their app. (it's really cool) These are some of the reasons I give a 10 rating. .

8 years ago

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Tony Carrillo

I was so excited to buy my new house in the Cathedral City cove! After completing the never ending stack of Escrow documents I was finally into my new place. I then started getting the new home bills and new I needed to get solar on my house in order to reduce the outrageously high SCE bills. I contacted Renova and began working with Cory H. He made the process of putting solar onto my house so easy and the documents he presented were easy to understand and the few questions I had were answered to satisfaction. The customer service received was absolutely stellar! This is the second home with Renova and both installs were seamless. -Tony C.

2 years ago

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Verified Customer

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Michael

I have totally felt supported. Install was fine, it just took forever. It was close to a year after we contracted, but I guess that was part of the the whole COVID thing.

2 years ago

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Anonymous

The gentlemen that came out and worked on it, set it up and everything, were very polite, very helpful and I didn't see any problems. It was great.

2 years ago

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Jeff Garnaus Seal Beach, CA

I was very happy with my entire experience with Renova Solar. From the very beginning when I met Ruben until the final briefing after installation everyone I spoke to at Renova was professional, knowledgeable and friendly. I would highly recommend Renova to anyone who is considering solar.

6 years ago

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Corey Ventura

The only thing I can say good about Renova Solar is that it is much better company than Solar City, now know as Tesla. We had a whole house system in San Diego with Solar City. Corey, our sales representative with Renova promised us a $1,500 rebate for signing up with them. It took many months and calls, and an escalation to management, along with a threat not to refer them due to poor customer service to get our promised rebate. Corey came by with a $150 gift certificate as an apology for his poor service. Corey is all about sales, and could care less about follow-through after making the sale. Even months later, and having the largest installation in our country club, it seems we're bothering them to get information and advice in running the $100,000 system.

7 years ago

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Denys Arcuri Indio, CA

I can't imagine a company being any better than Renova. They explained everything, including, in detail, the economics. The installation was hassle free, and the rather large system has performed flawlessly for something like 10 years, with no troubles. I really trust Renova.

7 years ago

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Judy Gaudiano

After interviewing several solar companies, I chose Renova due to their excellent product, warranty and price. They were always available to answer my questions. They completed the installation on schedule with conscientious and clean local installers who showed up every day on time. I highly recommend Renova solar to anyone in the Desert area.

8 years ago

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ken hedrick

I had Renova install solar on my Palm Springs home in 2015. Several firms were interviewed, but the Renova sales person was the most knowledgeable in explaining their product and services. The installation was flawless and the follow-up services for minor warranty issues and panel cleaning have been great. Highly recommend!

8 years ago

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Verified Customer

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Michael

They're prompt. They were a little bit messy in my backyard and they had to take some corrective actions. The equipment is very good.

2 years ago

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Verified Customer

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Chris

They have a good reputation and their pricing is competitive. They follow up with information with any questions I have, they're very good like that.

2 years ago

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Tabitha Wagner Desert Hot Springs, CA

We bought our house about five years ago, and kept getting robo calls for solar all companies couldn't compare to renova thier team is well trained and up to date on current solar.thanks to Michael c and his team

7 years ago

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DIY Guy Cathedral City, CA

Renova Energy in Southern California is a dealer, installer, and service vendor for SunPower Solar Panels. They took care of the permitting and inspections for the installation. It took 6 months for the installation and putting online, following several errors, which Renova made good. Salesperson was only of fair quality and was not fully disclosing about the rebate information.

2 years ago

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Verified Customer

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John

Constant lack of communication. Lack of ongoing support. Took 50 thousand of my money when it was supposed to go to Sun Power. Overall, worst company I've ever contracted.

2 years ago Edited April 10, 2024

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Verified Customer

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David

It was easy. No problems, it seems to have been working straight along since they installed it.

2 years ago

Renova Energy Reviews

Summary of Reviews