Powur Solar Reviews

4.4

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177 User Reviews

5.3

Overall Score

4.4

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177 User Reviews

5.3

Overall Score

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Summary of Reviews

Star Rating

4.4

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177 Reviews

Review Breakdown

5 grade

49%

4 grade

3 grade

2 grade

1 grade

36%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Verified Customer

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Jaime Noriega

Very hard to get a hold of. Very confusing process when changing electric companies and couldn't help explain the graphs about production vs consumption. System was not properly functioning for more than half a month before coming to fix issue.

4 years ago

Reply from Powur Solar

Jamie, we are sorry to hear that your experience is less than stellar with our company. Your feedback is very valuable in terms of setting up better training for our Sales team members, I will let management know more training on how production vs consumption works is needed!!!

Jan. 4th, 2021

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Verified Customer

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Patrick

We have a couple of issues, not so much with the technology but with their communication. I have not been able to get in contact with them lately. We have not received our five hundred dollar amazon gift card.

5 years ago

Reply from Powur Solar

Oh no! I place an additional request for your card to be sent, I am so sorry for the delay in getting that over to you!

Dec. 4th, 2020

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Verified Customer

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Dekendrick

Communication sometimes took a little longer to get handled things than expected but it installation was done quickly. I heard so many good things about the company and they are good I just had high expectations.

5 years ago

Reply from Powur Solar

Thank you for your positive feedback!

Dec. 4th, 2020

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Verified Customer

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Justin

Their customer service is lacking. Their communication skills need to be improved. Installation was pretty good.

5 years ago

Reply from Powur Solar

Sorry to hear that you did not have the best experience possible, we hope that you are enjoying your new system and saving money on your energy costs.

Dec. 4th, 2020

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Verified Customer

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Marcial

I was disappointed in the followup of the installer and the support after its installed

5 years ago Edited January 10, 2024

Reply from Powur Solar

Marcial, this is not the kind of service we are known for and we apologize for the communication issues. I will reach out to our Ops Team and let them know your feedback.

Dec. 4th, 2020

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Verified Customer

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Jose Hernandez

I have the same bill from the company electric

5 years ago

Reply from Powur Solar

Hello Jose, you should be seeing a reduction in the energy being pulled from the utility, if this is not the case please reach out to your Sales Consultant for details on how to read your new bill. Going solar does not eliminate receiving a paper bill from the utility, net metering should be occurring and you should see that reflected in the bill.

Nov. 20th, 2020